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INDONESIA
Journal of Business and Management
Published by Institut Teknologi Bandung
ISSN : 22523898     EISSN : 22523308     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Journal of Business and Management (JBM)is an online journal that is published three times a year. It publishes research papers that give rigorous theoretical and practical insight of business and managament. JBM aims to provide a forum for the dissemination of theory application and research in all areas of business and management, including but are not limited to marketing, business strategy, decision science and decision-making, strategic negotiation, finance, business risk, knowledge management, human capital management, technology management, entrepreneurship, and others relevant subjects. It is intended for researchers, students, business practitioners, and entrepreneurs to publish their ideas and experiences, and share their knowledge on business and management issues.
Arjuna Subject : -
Articles 793 Documents
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The Effects of Service Quality to Loyalty Intention: The Mediating Impact of Customer Satisfaction Wicaksono, Praditya Dwi; Aprianingsih, Atik
Journal of Business and Management Vol 5, No 1 (2016)
Publisher : Journal of Business and Management

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Abstract

Abstract. In the recent years, the health and fitness industry in Indonesia is growing very rapidly; one of them is Muay Thai Fight Gym. The Fight Gym industry by nature is highly competitive, since almost all of the fight gyms are alike in terms of the programs and the facilities. The management of Rewa Fight Gym needs to know which area that they have to improve in order to increase their visitor's Loyalty. This research aimed is to investigate the level of service quality, customer satisfaction, Consumer Loyalty, and finds the correlation between them. This research was using Service Quality in Participant Sport for assessing service quality in Rewa Fight Gym by constructing 4 sub-dimensions with 62-item questionnaire, Customer Satisfaction model with 5-item questionnaire, Loyalty Intention mode with 4-item questionnaire, and Behavioral Loyalty Survey of Participant Sport Clubs with 4-item questionnaire. The questionnaire was spread to 100 customers of Rewa Fight Gym. After the responses screened and proved valid and reliable, it was analyzed using Path Analysis to investigate the relationship between variable. The results of this research reveal that Rewa Fight Gym is categorized as good based on overall assessment score with every dimension has similar score. The result also reveals that service quality has significant positive impact to Loyalty through Customer Satisfaction and also independently. The implications of this research from both practical and theoretical aspect are discussed for the management of Rewa Fight Gym, fight gym industry, and suggestion as well as for future research. Keywords: Service Quality, Customer Satisfaction, Consumer Loyalty, Participant Sport, Fight Gym
The Effect of Credit Risk and Interset Rate Risk on Microfinance Institution's Financial Sustainability: The Case of Middle Java Conventional Bank Perkreditan Rakyat with Three Different Categories of Assets Idoliany, Findy; Wiryono, Sudarso Kaderi
Journal of Business and Management Vol 3, No 1 (2014)
Publisher : Journal of Business and Management

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Abstract

Abstract – Bank Perkreditan Rakyat (BPR) play very important role in Indonesian economy. Therefore, it is accelerated to always be “healthy”. Financial sustainability is one of the critical aspects in microfinance and financial performance is highly correlated with integration and coordination across risk. Therefore, it is important to study the impact of risks towards BPR’s financial sustainability. Major risks in MFIs are asset-liability management risks, which include credit risk, liquidity risk, interest rate risk, and foreign exchange risk. However, BPR do not perform foreign exchange transactions and there are no available data for liquidity risk. But the indicators analyzed and proposed by the author may be used by BPR to monitor their performance. Therefore, the author examines the relationship between credit risk and interest rate risk towards financial sustainability, from 2010 until 2012, in Middle Java BPR with asset below 10 billion rupiah (type A), between 10 to 100 billion rupiah (type B), and above 100 billion rupiah (type C). To determine the relationship, the author uses canonical correlation analysis with cross-sectional data. The result shows that Non-Performing Loan, representing credit risk, has negative and medium significant relationship with financial sustainability in all the cases. Reserve Ratio, representing credit risk, has negative and medium significant relationship with financial sustainability in BPR Asset Type A and C; and negative and low significant relationship in BPR Asset Type B. Net Interest Margin, representing interest rate risk, has positive and low significant relationship with financial sustainability in all the cases. BPR should focus more on managing credit risk.Keywords: Credit Risk, Liquidity Risk, Interest Rate Risk, Asset Liability Management, Microfinance, Bank Perkreditan Rakyat, Financial Sustainability
EFFECTS OF MULTICHANNEL RETAILING TOWARDS PURCHASE INTENTION OF HOUSEHOLD TEXTILES Nugraha, Andre; Chaerudin, Rendra
Journal of Business and Management Vol 7, No 2 (2018)
Publisher : Journal of Business and Management

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Abstract

Abstract. Retail business has changed drastically in the past decade due to the latest development of information and communication technology and emerging online market. In general, consumers have respond enthusiastically with online retail continues to grow significantly for the past 20 years. Multi-channel retailing is seen as the way to go for retail businesses. The author intends to study what characteristic of multi-channel retailing that influences the consumer’s purchase intention towards household furniture textile products and how the characteristic of multi-channel retailing influences consumer’s retail decision to purchase household furniture textile products. The research is implemented within the scope of 95% confidence level, 7% precision interval, focus on household furniture textile, and respondents of Indonesian origin, 21-60 years old, and living in West Java and DKI Jakarta. The data analysis shows that characteristics of multichannel retailing does influence purchase intention and retail decision for respondents with varying effects based on demographic groups.Keywords: purchase intention, multichannel retailing, furniture textile, online retail, offline retail
PERFORMANCE ASSESSMENT OF THE SELF-SERVICE QUEUING SYSTEMSTUDY CASE: PERTAMINA GAS STATION DAGO BANDUNG Ermawan, Aria Rizki; Handayati, Yuanita
Journal of Business and Management Vol 7, No 3 (2018)
Publisher : Journal of Business and Management

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Abstract

Abstract. There are a strong relationship between managing queue performance and customer satisfaction. Customer tends to choose a place with less queue rather than a place with a long queue by assumes that the place offers the same value. For this reason, many businesses often manage their queueing performance effectively to create competitive advantage. Within this condition the firm must come up with effective solution to deal with their queue condition. Self-service system is a queueing model that allow customer to process their order without having employee or operator to process the order. In many case the implementation of self-service system is uses to overcome the long queue problem by maximizing server utilization. In June 2017, Pertamina gas station Dago Bandung is the first gas station in Bandung that has been implementing the self-service system for motorcycle gasoline refueling area. The implementation of a self-service system aims to overcome the queueing problem when peak hour at the motorcycle queueing area. However, after the implementation, the self-service system still has a long queue. Within this condition, the system needs to evaluate whether the self-service system is effective to overcome the queueing problem when peak hour or not. The result from this study shows that the queueing performance of the self-service system has a bottleneck on phase 1. But, compared to the non-self-service system, the overall performance of the self-service system has a better performance than the non-self-service system. This study recommends the firm to add one more server in phase 1 of the self-service system to overcome the bottleneck. Also, the researcher show queueing performance comparison between both of the system by assuming if the firm stick with the non-self-service system by increasing the number of servers.Keywords: Queuing line, Queuing Assessment, Self-Service System, Comparison
Analyzing Engagement of Outsource Employee Study. Case: PT Bravo Humanika Perkasa Putra, Anugrah Nindya; Welly, John
Journal of Business and Management Vol 4, No 8 (2015)
Publisher : Journal of Business and Management

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Abstract

Abstract- Every organization has employees who work for them and build a connection with it. The longer employees work for an organization, the more they commit to the organization itself. This commitment that employee have can become the engagement for them. In PT Bravo Humanika Perkasa, there are a permanent employee with the agreement, and there are outsource employee. Outsourcing is not new in Indonesia, and the development is so high. But, even with the high development outsourcing in Indonesia, there are still many problems that have been seen. So this study aims to analyse the engagement of outsource employee in PT Bravo Humanika Perkasa. The sample used in this study is simple random sampling in the Jakarta, Bekasi, Tangerang, and Depok area with total respondents to 100 people. To see the relationship of independent variables on the dependent variable, multiple linear regression method is used. This result of this research is performed that consist of 11 variables which affect the engagement. From 11 variables, there are 3 variable with a very strong relationship with the level of employee engagement. Then there is an equation result from the regression method that used. Keywords: engagement, PT Bravo Humanika Perkasa, Outsource employee, multiple linear regression, 
An Analysis of Inventory Management at MJS Restaurant Jakarta Putra, Anar Arsyid Wali Masâ??ud; Yudoko, Gatot
Journal of Business and Management Vol 2, No 2 (2013)
Publisher : Journal of Business and Management

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Abstract

The emergences of business competition in Jakarta, especially in hospitality sector, become stronger. It also perceived by MJS, which has been in hospitality sector for 5 years. Therefore, it encourages MJS to be able to prepare a fully develop management in order to survive and thrive in the business competition. One of MJS’ efforts is trying to maximize the effectiveness and efficiency of the supply chain process, which the inventory management becomes its main pillar, in order to deliver the best quality at the right price. MJS inventory management divided into three processes, namely Planning, Executing, and Controlling. Planning is a process that determines the forecast of demand and order quantity. Executing consist a series activity of inventory, which are incoming inventory, inventory storage, and inventory come out. Whereas, controlling is a process to make sure the entire inventory is come in, stored, and come out as planned. MJS face some problems in the three phases. The use of qualitative method that dominate the planning process, become inappropriate as MJS commonly found large difference between MJS’s forecast and the reality in terms of the demand forecast. Besides, the other problems, such as errors in inventory storage and lack of controlling activity against the suppliers, increase the amount of damaged inventory. The use of inappropriate calculation method for demand forecasting and order quantity, and also the lack of standard operation procedure (SOP) that led to inconsistency of staff’s performance, summed up into the main problem that faced by MJS. Therefore, MJS is recommended to use two operation management tools in order to minimize the possibility of that operation problems occur in the future. The use of quantitative method to calculate the demand forecast using a moving average technique and the calculation of optimal order quantity using a computerized Material Requirement Planning system are recommended to solve the problems in planning process. While, the implementation of SOP is recommended to prevent the inconsistency of staff’s performance. Keywords: Inventory Management, Forecasting, Supply Chain Management, Optimal Order Quantity, MRP, SOP, MJS, Restaurant.
IDENTIFY THE DOMINANT FACTOR OF EMPLOYER BRANDING IN START-UP COMPANY: STUDY CASE TRAVELOKA & TOKOPEDIA Putri, Sri Nurhajianti; Pritasari, Adita
Journal of Business and Management Vol 6, No 3 (2017)
Publisher : Journal of Business and Management

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Abstract. Employer branding is the company image as a ‘great place to work’ in the mind of current potential employee and current employee. Employer branding is strategy to promote a company by creating positive image in order to communicate with job applicants, new employees, and existing employees. Many start-up companies faced the same problem that would be the main caused for why the start-up company could not sustain or growth as well. The problem is the employee did not loyal to the company, high turn-over, the employee used the start-up company to be the ‘miles-stone’ and it is hard to find or attract the potential employee to applied and join them. The purpose of this research is to identify the most important attribute of employer branding looked by the potential employee and current employee, also suggest the solution to improve the way to attract the potential employee and maintain the current employee for start-up company. Online questionnaire with purposive sampling were conducted for data collection. In addition, the researcher used the semi-structured interview with current employees to know deeper about the factor that influenced employer branding.  This research find that Sincerity is the most important attribute for potential employee and good salary is the most important attribute for current employee. Hopefully this research would be beneficial for the human resource or co-founder start-up company to maintain and keep in pace to growth Keywords: Employer branding, Human Resource, Branding, Marketing, Start-up Company
Willingness to Pay Towards Healthier Bakery Product: Application of Health Belief Model Syahputri, Nabila; Aprianingsih, Atik
Journal of Business and Management Vol 4, No 5 (2015)
Publisher : Journal of Business and Management

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Abstract

Abstract. Food consumption patterns are rapidly changing nowadays as a result of environmental issues, nutritional value concern of food, and health issues. As the interest of healthy lifestyle in Indonesia is on the rising, it is still unknown the specific customer reference in a particular food. The researcher put interest in the further investigation about a healthier alternative on bakery foods. This research aimed to assess the willingness to pay towards healthier bakery product using Health Belief Model as the research framework. The research was using eight main construct of Health Belief Model, which is Perceived Barriers(PB), Perceived Susceptibility(PS), Perceived Severity(PSE), Perceived Benefit(PBE), Self Efficacy(SE), Cues to Action(CA), General Health Orientation(GHO), Willingness to Use (WTU) and also Willingness to Pay(WTP) as the extension as the model to construct an 45-item questionnaire to assess respondent’s willingness to pay towards healthier bakery product in Bandung in particular. Using non-probability sampling method, the questionnaire was spread to 150 respondents in Bandung with age 18-34. After the responses screened and proved valid and reliable, it was analyzed using Path Analysis to investigate the relationship between variable. The results of this research reveal that the there are three variables which is Perceived Severity, Perceived Benefit and General Health Orientation that make significant relation to Willingness to Use as well as Willingness to Use also make significant relation to Willingness to Pay. Not all of the hypotheses in this research are supported by the result. However, the result related to the previous study by Masoud et al. (2014). The implications of this research from both practical and theoretical aspect are discussed for the entrepreneurial suggestion as well as for future research.  Keywords: Willingness to Pay, Health Belief Model, Health 
Financial Performance Assessment of PT Pelabuhan Indonesia II (Persero) in Comparison with other Port Companies Locally and Globally Okitanya, Rininta Rizkia; Soekarno, Subiakto
Journal of Business and Management Vol 1, No 4 (2012)
Publisher : Journal of Business and Management

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Abstract

Two-thirds of Indonesia is water. Thousands lined the island of Sabang to Merauke. As an archipelago, marine transportation plays an important role in the development of Indonesia. Supported by Indonesia's strategic location as it is situated at the crossroads of world trade routes. Therefore it required sea transportation system that is reliable and efficient. This can be achieved if the management of the navy, both shipping companies and port operator operates properly and professionally.This study focuses on the performance of the port operator, PT Pelabuhan Indonesia II, which has its head office in Jakarta. PT Indonesia II port operational areas of the company covers 10 provinces and it has three subsidiaries, affiliate one, two business units and one joint operation.The performance that discussed in this study focused on financial performance, since only a company with good financial performance that can perform the operations well too.This final will discuss the performance of PT Pe4labuhan Indonesia II and will also be compared with other companies in the same industry both locally and globally. The author will use some framework. In the end, come to the conclusion and recommendation for PT Pelabuhan Indonesia II to achieve better performance.As a conclusion, PT Pelabuhan Indonesia II almost rivaling global competition a leader in several assessment framework, with an optimal capital structure when the WACC minimized at 53% of debt and 47% of equity while the maximum of firm value of IDR 8,620,465,240,669.Keywords: Archipelago, Port, Performance, Comparison, Financial statements analysis.
CONDUCTING JOB ANALYSIS OF “MUST EVAN’S COMPANY” TO REDUCE UNBALANCE JOB BETWEEN THE WORKERS Suhardi, Josephine Marcella; Putranto, Nur Arief Rahmatyah
Journal of Business and Management Vol 6, No 3 (2017)
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Abstract

Abstract. Apparel industry is a potential industry in Indonesia because it can be seen by its stagnant growth revenue towards improvement of gross domestic product Indonesia on the last 5 years. As one of the apparel company which contribute to those growth, Must Evan’s must have a good management team in order to maintain the sustainability of company’s performance. But from the interview result toward an employee in Must Evan’s, Preliminary research done at head quarter of Must Evan’s showed that it seems like there is an unbalance job responsibility between one employee and the other employee. Moreover, preliminary research done to several employees in Must Evan’s showed that majority of the employees are not satisfy with the division of work in Must Evan’s. Most of them said that it happened because they often doing work that is not accordance with the division. Therefore, this research aims to improve satisfaction of employee at Must Evan’s by help them understand the duties that need to be done. This can be done by conducting job analysis for this company, since there is no job list at all could become their guideline in doing a duties. This research using some interview result and some secondary data such as organization structure in order to conduct job description and job specification clearly. Researcher using Spencer and Spencer dictionary as a tool for determine the competencies needed by company to be a part of its job specification. The result of job analysis was compared to the current job that is done in Must Evan’s and it turns out that there are some positions that having overlap duties and some job division gave unfair job toward one workers and the other workers. However, with the new job analysis, it could reduce employee’s ignorance about the duties to be done. With this result of job analysis research, the result is may not be able to be used by other similar apparel company. However, the method still could be used in order to design a clear job list for employees. Keywords: Job Analysis; Human Resource Management

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