cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
-
Contact Email
-
Phone
-
Journal Mail Official
-
Editorial Address
-
Location
Kota bandung,
Jawa barat
INDONESIA
Journal of Business and Management
Published by Institut Teknologi Bandung
ISSN : 22523898     EISSN : 22523308     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Journal of Business and Management (JBM)is an online journal that is published three times a year. It publishes research papers that give rigorous theoretical and practical insight of business and managament. JBM aims to provide a forum for the dissemination of theory application and research in all areas of business and management, including but are not limited to marketing, business strategy, decision science and decision-making, strategic negotiation, finance, business risk, knowledge management, human capital management, technology management, entrepreneurship, and others relevant subjects. It is intended for researchers, students, business practitioners, and entrepreneurs to publish their ideas and experiences, and share their knowledge on business and management issues.
Arjuna Subject : -
Articles 793 Documents
 52   53   54   55   56 
Customer experience with e-service quality for pt. Kereta api indonesia online ticket platform Adhipradana Syafii, Ardiman; Aprianingsih, Atik
Journal of Business and Management Vol 8, No 2 (2019)
Publisher : Journal of Business and Management

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

With the advancement in technology and the easy access to the internet, many businesses shifted their attention to e-commerce. This advancement in technology made people have an easier access to their daily need with the help of the internet, with this even the transportation service industry also involved themselves by making an application to buy their ticket online, application such as traveloka and tiket.com offers a wide variety of ticket and proved that their application is used by a lot of people. With the rise of online ticketing PT KAI also launched their own application for their services which is the KAI Access application. This research is done to determine whether the KAI Access application have reached by the customer expectation by distributing a questionnaire to KAI Access user and to compare whether the KAI Access Application expectation by the consumer and the reality of KAI Access is the same and whether this expectation is affecting the Reuse Intention of their customer. The research was conducted by distributing a questionnaire involving KAI Access user. An amount of 219 respondent data was analyzed by using SPSS 20 and Microsoft Excel with the technique Importance Performance Analysis (IPA), multiple regression and assumption test. The result shows that the level of customer expectation is actually in a good level, similar to that of what customer perceived from KAI Access. With the perceived and expected customer perception towards KAI Access, the result shows that customer intention to reuse KAI Access is at a good level. Key words: PT KAI, KAI Access, Servqual
Study of Perception and Attitude towards Eco-Friendly Concerns of Indonesian Cosmetics Consumers Soerjanatamihardja, Karissa Adhyaningrum; Fachira, Ira
Journal of Business and Management Vol 6, No 1 (2017)
Publisher : Journal of Business and Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (466.766 KB)

Abstract

Abstract.Background: In Indonesia, the demand for cosmetics is soon to arise further over the coming years. Claims are that there has been an average annual increase of 9.67% of the years 2010-2015. A global phenomenon in business also has shown that cosmetics companies are shifting towards green movement and sustainability. 64% of Indonesian consumers are said to be prepared to spend extra for products and services that come from companies that represent eco-friendly practices.Methods:  An online questionnaire was distributed to 384 respondents, all female inhabitants of Jakarta and Bandung between the ages 16-50, by non-probability purposive sampling. The data was analyzed using factor analysis, multiple linear regression, MANOVA and cluster analyses.Results:  Perceived importance of green corporate practices and green marketing mix has influence towards attitude towards green values. A six cluster-solution was identified by variables influenced by Ottman’s deep-green sub-segments and attitude towards green values.Conclusion: This study focuses mainly on perceived importance and attitude towards green marketing of cosmetics consumers in Indonesia, providing information of segmentation, perception and attitude to impact businesses embarking green marketing as the holistic concept of their business processes. Keywords: Cosmetics, Consumer Attitude, Consumer Perception, Green Marketing, Ottman’s Deep Green Sub-Segments
Hard Currency Prices and Industrial Equity market Indices: Impact Study in Indonesia Stock Exchange Pasaribu, Benhard Martin; Nugroho, Anggoro Budi
Journal of Business and Management Vol 3, No 3 (2014)
Publisher : Journal of Business and Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1065.422 KB)

Abstract

An exchange rate is the rate where a currency can be exchanged with another currency from different country. For years, people have been tried to find the relationship between exchange rates and stock market. There are some reasons for that, first, it will be a factor to determine decisions about monetary and fiscal policy because exchange rate play vital role in a country’s level of trade. Second, with knowing the relation between both of them, we can predict future’s decision in the stocks market by analyzes the situation of current exchange rates condition in Indonesia. Last, understand the exchange rate-stock market relationship can help the government to mitigate crisis. This paper aims to determine how currency fluctuations affect the business sector through the Industrial index. Currencies that the author uses for this research are 5 Hard Currency, which are US Dollar, Euro, Pound sterling, Japanese Yen, and Australian Dollar. Hard Currency is any currency that is expected to serve as a reliable and stable store of value. For the Industrial Index, author use 10 sectors which are classified in the Indonesian Stock Exchange (IDX). They are agriculture, mining, industrial base and chemical, various industries, consumer goods, property and real estate, infrastructure and utilities, finance, trade, and manufacture.Keywords: Hard Currency, Stock Market, Industrial Indices, Indonesia, and Relation 
Lebaran Rituals and Consumption Pattern: An Exploratory Study in South jakarta Assilmi, Najwa; Fachira, Ira
Journal of Business and Management Vol 3, No 7 (2014)
Publisher : Journal of Business and Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (305.432 KB)

Abstract

Purpose- Lebaran is a religious celebration for Muslims all around the world. Each year in Indonesia, which is the home of the biggest Muslims in the world, Lebaran has become a major phenomenon that is affecting the Indonesia’s retail and economic condition. The purpose of this research is to examine how Lebaran rituals affect consumers’ consumption as shown in feasting ritual as part of Lebaran. This exploratory study examines three different groups: people who are hosting the Lebaran feast, people who visit, and people who do both. Design/Methodology/Approach- A quantitative research was done with distributing questionnaire to a total of 120 samples of married South Jakarta female with children. A descriptive analysis was conducted to compare the different result of the three different groups. Findings- The majority of all three groups spent 25% more on Lebaran month rather than their regular month. The host & guest group seems to spent more spendings on main feast than those from the host only the guest only group. For main feast, most decision maker are done by the mother alone. Most respondents from all three group also choose to shop main feast at Supermarket rather than traditional market. The shopping information was get from their own peers rather than traditional media. The variance of product is the most important attributes to a store according to all three groups. For small feast, the majority of customers choose to purchase their food rather than made it themselves. The spendings from those from the host group and host & guest group is more than those who are guest only. The majority from all three groups purcOhase their food through their friends rather than special order or the supermarket. The shopping information was also mostly from their peers. The shopping attributes priority was similar to the main feast, which is the variation of product. This result shows that the customer’s social circle become an highly influential source for shopping for Lebaran. Research Limitations- This research is intended to explore the behavior of consumers and their consumption prior to Lebaran day. Due to the limitation of time and resource the sample taken might not represent the whole Indonesian behavior. The generality of the findings are limited to a certain area in South Jakarta. Practical Implications- Business owner can take benefit by starting a more personal marketing mix starting at the mother’s social circle. The availability of a product also needs to become a priority for customers on Lebaran. Originality/Value- This study is applied in Indonesia which Islam is the majority religion but also a country who hold many traditional rituals. The topic is the Lebaran phenomenon which is  a fuse between traditional culture and religious activities to find out the consumption tendencies of different type of Indonesian customer constitute the originality of this study.Keywords: marketing
ETHICAL KNOWLEDGE AND RESPONSIBLE INVESTMENT DECISION: A STUDY OF UNDERGRADUATE STUDENTS Dermawan, Dicky; Nainggolan, Yunieta Anny
Journal of Business and Management Vol 7, No 3 (2018)
Publisher : Journal of Business and Management

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstract. In the current investment boom, there is an increase in the number of demand from certain who considered not only that their investments are profitable, but they also meet certain non-financial criteria. From the available literature, it appears that there is a lot of disagreement among investors, firms, NGOs, and academicians about what ‘ethical investment’ is. It has been widely observed in many studies that financial motives encourage investment decision with an intensity much greater than the moral values that they may have. Socially Responsible Investment (SRI) has emerged as an important issue and drawn the attention of a large number of investors. These investors seem to be guided by a sense of moral duty to balance the pursuit of wealth with ethical or environmental concern. Business school has some responsibility for developing students’ ability to discover and apply values that can improve the future of our world. School of Business and Management, Institut Teknologi Bandung (SBM ITB) as a business school has critical roles in order to prepare leaders to make financial successful and driven by ethical values since ethical knowledge found as foundation of responsible investment. However, the factors that lead the student to invest socially responsible are not well understood, especially in SBM ITB. This study aims to analyze the investment pattern of the student towards the firms engaged in manufacturing ethical and unethical practices across the different demographics factors and to find out the factors that significantly affect ethical investment decision. The primary data gathered by distributing a survey through online questionnaire. The total numbers of respondents in this research are 100 respondents. For the analysis technique, this study performed descriptive, ANOVA, ordinary least squares regression, and logistic regression. Findings show that 69% of SBM ITB undergraduate students consider to invest socially responsible. The study found that class or batch and gender significantly affect ethical investment decision. A group of Female students with longest years of study tended to make ethical decision than younger years of study and male students.Keywords: Ethical Investment; Socially Responsible Investing; Financial Investment Decision; Behavior Finance 
The Effect of Nostalgia Marketing towards Advertising Engagement (Aqua Case) Nathasia, Ervina; Nasution, Reza Ashari
Journal of Business and Management Vol 5, No 4 (2016)
Publisher : Journal of Business and Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (478.738 KB)

Abstract

Abstract.This research examines the effect of nostalgia marketing towards the advertising engagement. This study attempts to provide an insight and to contribute a research finding about the effect of nostalgia marketing towards advertising engagement. The hypotheses were tested using data collected from two experiments of nostalgic and non-nostalgic groups. Findings indicate that people who have nostalgic feeling towards the ads is engaged with the ads, measured by how they remember the message of the ads and brand image. This paper concludes with a discussion of managerial implications, limitations and directions for future research.Keywords: nostalgia marketing, advertising engagement, brand image, experimental research
Analysis of Buying Decision Variables for Subsidized Residence (A Case Study at Housing Banyu Herang Regency Garut) Alam, Bayu Purnama; Larso, Dwi
Journal of Business and Management Vol 5, No 1 (2016)
Publisher : Journal of Business and Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (118.533 KB)

Abstract

Abstract- The main themes  of this  research on the "location  housing, ease of getting loans, income, house prices, facility and public facility and legal aspect of the home purchase decision in Banyu Herang Garut Regency". The method used in this research is quantitative research methods to approach the problem formulation descriptive and verification. In this study, the data used is primary data. The statistical test used in this study multiple linear regression method. Results of research are based on a statistical calculation results of multiple regression analysis, it can be concluded that, partially, the variable housing Locating affect the Home Purchase decision, and for variable Ease of Getting Loans no effect on the Home Purchase decision, variable income does not affect the Home Purchase decision and also variable House Prices affect the Home Purchase decision, Facilities variable does not affect the Home Purchase final decision and Legal Aspect variables affect the Home Purchase decision. For analysis together simultaneously variables simultaneously housing Locating variable (X1), Ease of getting loans (X2) Income (X3) House prices (X4) Facilites (X5), and Legal aspect (X6) effect on variable Home Purchase Decision (Y) with a total effect of 92.5%, while the remaining 7.5% is influenced by other factors not observed. Keywords: Locating housing, Easy of getting loans, Income, House prices, Facility and public facility and Legal aspect of the Home Purchase decision.
Analysis and Proposed Service Quality Improvement of PT. Prudential Life Insurance Indonesia Iqbal, Mohammad; Yudoko, Gatot
Journal of Business and Management Vol 3, No 1 (2014)
Publisher : Journal of Business and Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (447.044 KB)

Abstract

Abstract. This study aimed to determine the level of satisfaction of the policy holders in PT . Prudential Life Insurance Indonesia over the quality of service provided to the policy holder until today . In this study , the writer used SERVQUAL as a measure of a company's services to the consumer’s  satisfaction . This study used a questionnaire which was distributed to 170 respondents as a consumer of product in PT . Prudential . Questionnaire results shows that the level of customer satisfaction dimensions of service quality assurance , reliability , empathy , responsiveness and tangible need a lot of improvement . Analysis results prove that there is a gap between perception and expectation. Of the analysis indicated that there are no services that need to be fixed with high interest. PT Prudential just need to maintain existing services ( i.e. in the dimension of assurance , empathy , responsiveness and reliability) and not too much in making attempts on dimensions of service that do not really matter ( in this case is the dimension of tangibles )Keywords: PT. Prudential Indonesia, service, quality, service quality, SERVQUAL, gap, improvements
IDENTIFICATION OF INFLUENCING FACTOR ISLAMIC BASED VALUE ENTREPRENEURSHIP TOWARDS BUSINESS PERFORMANCE : A STUDY CASE IN BANDUNG Sanjaya, M Ramadhani; Chaldun, Evy Rachmawati
Journal of Business and Management Vol 7, No 2 (2018)
Publisher : Journal of Business and Management

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

 Abstract. The ratio of Indonesian entrepreneurs based on BPS data has risen to 3.1 percent. Indonesia is the largest muslim population of the world. According to BPS sensus 2010, the percentage of Muslim in Indonesia is 87,18% and from that amount some people are entrepreneur. Islam offer the concept of economic and business value that written in the Quran and what Messenger Muhammad. Therefore, is important to know how the Islamic value affect the entrepreneur spirit and mindset of muslim entrepreneur in and the impact of that Islamic value on the performance of business. This study used qualitative approach as research methodology. The method of sampling is purposive sampling. Observation and interview used to gain data from the respondent. Islamic value in business are integrity, transparency, fairness, target orientation that derived from quran and history of Muhammad SAW. The research concludes that Islamic entrepreneurship concept are align with modern theory ofentrepreneurship. The main purpose of business in Islam is to spread benefit to society as the manifestation of worship to gain blessing from god. The study find that some of muslim entrepreneur in Indonesia, know and implement that value in their business activity whereas some of them are not. The implementation of Islamic value give positive correlation on business performance, but in requirement that business strategy is designed well first. Therefore, it really recommended for all muslim entrepreneur to implement this value in their business.  Keywords: Business Performance, Entrepreneurship, Islamic Value, Spirituality, Muslim Entrepreneur
DESIGNING PERFORMANCE MANAGEMENT SYSTEM TO IMPROVE EMPLOYEE PERFORMANCE OF PT MIGAS Nurilah, Nahla Malika; Putranto, Nur Arief Rahmatyah
Journal of Business and Management Vol 7, No 3 (2018)
Publisher : Journal of Business and Management

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstract. This research aims to improve employee performance of PT Migas by making improvements in performance appraisal system and development plan. This article starts by analyzing the existing performance appraisal system and development plan of PT Migas so the researcher can identify the strength and weakness of the existing system. Based on researcher’s analysis, questionnaire and interview results, some improvements can be made in performance appraisal and development plan of PT Migas. The result of improvement is then compared with the existing system. The researcher found that improvements in the system can solve the problem of performance appraisal and development plan to increase employee performance. These recommendations are expected to increase employee performance of PT Migas.Keyword: Performance Management, Employee Performance, Performance Appraisal and Development Plan 

Page 54 of 80 | Total Record : 793

 52   53   54   55   56 

Filter by Year

2012 2022


Reset
Filter By Issues
All Issue Vol 11, No 3 (2022) Vol 11, No 2 (2022) Vol 11, No 1 (2022) Vol 10, No 3 (2021) Vol 10, No 2 (2021) Vol 10, No 1 (2021) Vol 9, No 2 (2020) Vol 9, No 1 (2020) Vol 8, No 3 (2019) Vol 8, No 2 (2019) Vol 8, No 1 (2019) Vol 7, No 3 (2018) Vol 7, No 2 (2018) Vol 7, No 1 (2018) Vol 6, No 3 (2017) Vol 6, No 2 (2017) Vol 6, No 1 (2017) Vol 5, No 6 (2016) Vol 5, No 5 (2016) Vol 5, No 4 (2016) Vol 5, No 3 (2016) Vol 5, No 2 (2016) Vol 5, No 1 (2016) Vol 4, No 10 (2015) Vol 4, No 9 (2015) Vol 4, No 8 (2015) Vol 4, No 7 (2015) Vol 4, No 6 (2015) Vol 4, No 5 (2015) Vol 4, No 4 (2015) Vol 4, No 3 (2015) Vol 4, No 2 (2015) Vol 4, No 1 (2015) Vol 3, No 8 (2014) Vol 3, No 7 (2014) Vol 3, No 6 (2014) Vol 3, No 5 (2014) Vol 3, No 4 (2014) Vol 3, No 3 (2014) Vol 3, No 2 (2014) Vol 3, No 1 (2014) Vol 2, No 4 (2013) Vol 2, No 3 (2013) Vol 2, No 2 (2013) Vol 2, No 1 (2013) Vol 1, No 5 (2012) Vol 1, No 4 (2012) Vol 1, No 3 (2012) Vol 1, No 2 (2012) Vol 1, No 1 (2012) More Issue