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Eko Handrian
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Departement Public Administration Faculty of Social and Political Sciences Universitas Islam Riau Jl. Kaharuddin Nasution No. 113 Perhentian Marpoyan, Pekanbaru, Riau 28284
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INDONESIA
PUBLIKA : Jurnal Ilmu Administrasi Publik
Published by Universitas Islam Riau
ISSN : 25020757     EISSN : 2622934X     DOI : https://doi.org/10.25299/jiap.2021.vol7(2).7428
Core Subject : Science, Social,
Decision Sciences, Operations Research & Management Environmental Science Social Sciences
Policy Sustainable Development Economic Local Government E-Government Governance Bureaucracy Politic
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 208 Documents
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Efektivitas Program Pojok Literasi Ku Sebagai Media Dalam Meningkatkan Literasi Masyarakat di Desa Bumi Sari santoni saputra; Nurhaslita Sari
PUBLIKA : Jurnal Ilmu Administrasi Publik Vol. 9 No. 1 (2023): Publika : Jurnal Ilmu Administrasi Publik
Publisher : UIR Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/jiap.2023.vol9(1).11690

Abstract

This study discusses the effectiveness of the Ku Literacy Corner Program in Bumi Sari Village, Beutong District, Nagan Raya Regency, the method used in this case is a qualitative research method that emphasizes the descriptive method, while the purpose of the Ku Literacy Corner Program is as a learning platform that can provide learning which is still unknown in the midst of the people of Bumi Sari Village, from the results obtained when my Literacy Corner Program was running, there was a development of insights that were obtained by the surrounding community and became a new science that was obtained, my literacy corner program has 5 corners, namely: writing corner , a reading corner, an introduction to the internet corner, a Microsoft Office corner and a computer operation corner. In connection with the implementation of this program, there have been many changes in mindset and in active literacy for the people in Bumi Sari Village, Beutong District, Nagan Raya Regency, progressing.
Implementasi E-Office Sabdopalon Jombang Sebagai Langkah Menuju Pemerintahan Digital Erika Patricia; Hayat Hayat; Suyeno Suyeno
PUBLIKA : Jurnal Ilmu Administrasi Publik Vol. 9 No. 1 (2023): Publika : Jurnal Ilmu Administrasi Publik
Publisher : UIR Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/jiap.2023.vol9(1).12085

Abstract

In an effort to improve the quality of public service, the Jombang district is one of the most Indonesia areas to participate in the development of a digitisation of service. The latest innovation developed by the Jombang district administration is the e-office sabdopalon Jombang, which is the system for deso data news administration and online services that an android user can access through www.sabdopalon. Jomkakab. go.id. Researchers use qualitative research methods through a descriptive analysis approach, as with researchers' descriptive analysis it can easily get information and views on the research object. In research implementation of the e-office sabdopalon jombang as a step to the digital government, researchers use Charles Jones' theory of organization, the cooperation of the Jombang district government with communications and information services, and the public can access the 24-hour sabdopalon Jombang e-office with the support of Internet network and other electronics. In interpretation, some villages in the Jombang county have yet to include call center in information delivery. For application, it has been effective because people can easily access the features of the e-office sabdopalon Jombang, only Internet networks that haven't reached the far reaches of villages in the Jombang district are a problem in implementing it.
Survei Kepuasan Masyarakat pada Program Satya Gawa dari PT. Indonesia Power Suralaya PGU Kandung Sapto Nugroho; Agus Sjafari; Luthfie Masyhadi
PUBLIKA : Jurnal Ilmu Administrasi Publik Vol. 9 No. 1 (2023): Publika : Jurnal Ilmu Administrasi Publik
Publisher : UIR Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/jiap.2023.vol9(1).12296

Abstract

This article surveys the implementation of the Satya Gawa Program as part of the social responsibility of PT Indonesia Power Suralaya PGU. This program is intended for people with psychiatric problems, both patients and their families with the aim of improving mental health. The purpose of this study is to determine the success of the implementation of the Mental Disorder Service Center (Satya Gawa). The method used is a survey of patients and families of patients with mental disorders (ODGJ) on the aspect of existence of community development officers, community involvement in planning, implementation and evaluation, conformity with user needs, relevance to cultural, social and economic values, ability to improve knowledge, skills and improving the welfare of the target group. The results of the study show positive performance, meaning that it does not require major changes to the program, but requires minor changes in efforts to involve participation in planning and evaluation, use of opportunities to express opinions, increase income, and continue the Satya Gawa Program.
Efektifitas Kearsipan Dalam Meningkatkan Pelayanan Administrasi di Desa Bulu-Bulu Kecamatan Tonra Kabupaten Bone Andi Amitya Resty Dwiyanti
PUBLIKA : Jurnal Ilmu Administrasi Publik Vol. 9 No. 1 (2023): Publika : Jurnal Ilmu Administrasi Publik
Publisher : UIR Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/jiap.2023.vol9(1).12425

Abstract

This study aims to determine the effectiveness of records related to administrative services in Bulu-Bulu Village. This research uses a quantitative approach. The results of the study revealed that in general 42.85% of respondents rated archive management as very good, 42.85% good and 14.28% bad. Archive management so far is going well. In fact, the human resources in the archiving department at the Bulu-Bulu village office are very limited, because the archivists do not have basic knowledge about the archiving department. The low quality of management services is caused by several factors such as: B. unclear procedures, confusing technical and administrative requirements, the completion time that exceeds the specified time, the lack of transparency of the costs incurred and the distance of the place of residence from the place of residence. village office. It can be concluded that (1) the effectiveness of archives in improving administrative services in Bulu-Bulu Village, Tonra District, Bone Regency, namely the procedure for making archives is good, but there is no method used that facilitates management by making it faster and more efficient. (2) The factors that encourage and hinder the improvement of administrative services are the public's appreciation of public service users, the clarity of technical and administrative requirements, and the knowledge of staff about the administrative service industry.
Pengaruh Budaya Organisasi Terhadap Kinerja Pelayanan Publik di Kantor Satuan Administrasi Manunggal Satu Atap (SAMSAT) Kabupaten Gorontalo Utara Fatmah M Ngabito; Indri Potale
PUBLIKA : Jurnal Ilmu Administrasi Publik Vol. 9 No. 1 (2023): Publika : Jurnal Ilmu Administrasi Publik
Publisher : UIR Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/jiap.2023.vol9(1).12538

Abstract

This study aims to analyze the effect of organizational culture on improving organizational performance in performing public services in North Gorontalo Samsat, so in this study using a quantitative approach where this research uses data in the form of numbers and statistics to evaluate or explain the relationship between variables. The results showed that there was a simultaneous influence between organizational culture variables in the form of idealistic elements (X1) and behavioral elements (X2) on service performance at the North Gorontalo District Samsat office. The influence of organizational culture in the form of idealistic elements (X I ) and behavioral elements (X2) on public services at the Samsat Office of North Gorontalo Regency is 78, I °/c, there is an influence between organizational culture in the form of idealistic elements (X 1) on performance public service (Y) in the North Gorontalo District Samsat Office of 96.6°/c, and there is no influence between organizational culture variables in the form of behavioral elements (X2) on public service performance (Y) in the North Gorontalo District Samsat Office.
Pelaksanaan Pengolahan Sampah Pada Dinas Lingkungan Hidup dan Kebersihan Kota Palembang Sutinah Andaryani; Ida Utami Dwikurniawati; Rusdi Rusdi
PUBLIKA : Jurnal Ilmu Administrasi Publik Vol. 9 No. 1 (2023): Publika : Jurnal Ilmu Administrasi Publik
Publisher : UIR Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/jiap.2023.vol9(1).12551

Abstract

This study aims to analyze the waste management carried out by DLHK Palembang City. This study was a qualitative descriptive research. In collecting the research data, the writer conducted observation and interview, literature study and documentation. The results showed that the waste reduction activities implemented by the Environment and Sanitation Service Palembang were the establishment of Garbage Bank and TPS 3R, providing socialization and technical guidance on waste management to community, issuing appeals, circulars and socialization on reducing plastic waste to retail entrepreneurs, using tumblers, and restrictions on using plastic bags. The amount of waste made in Palembang in 2020 was 426,390.66 tones, with waste reduction (19.79%) and waste management (76.69%), managed waste (96.49%) and unmanaged waste (3.51%). The waste composition was dominated by food waste. There were obstacles in waste management, where the Garbage Bank, TPS 3R, waste collectors did not operate due to crowd restrictions, reduced volume of segregated waste from waste sources, and lack of public awareness in waste segregation and the use of re-useable products
Penerapan Pelayanan Publik Yang Berinovasi dalam mewujudkan Good Governance Pada Sektor Publik Anjas Muharman; Aldri Frinaldi
PUBLIKA : Jurnal Ilmu Administrasi Publik Vol. 9 No. 1 (2023): Publika : Jurnal Ilmu Administrasi Publik
Publisher : UIR Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/jiap.2023.vol9(1).12670

Abstract

Public service has not worked well as a tool to coordinate the responsibilities of the government and the people. This is indicated by the fact that there are still overlapping policies and the lack of competence of public officials and the tendency to innovate is a phenomenon where many policies have been canceled or changed by the government. Therefore, new policy innovations are needed that can significantly support efforts to address community problems. To achieve good governance, this study aims to describe and analyze how service innovation works from the perspective of a public administration approach. This study is based on literature research and will later collect information on implementing service innovation for service providers, cultivating a culture of innovation in the public sector, and how innovation can improve organizational performance in achieving bureaucratic change. The results of this study are the application of an innovative culture, the urgency of public service innovation in improving organizational performance, and the urgency of implementing innovation for the public sector in achieving transformation.
Responsivitas Dan Transparansi Pemerintah Kota Yogyakarta Dalam Menangani Keluhan Try Syeftiani; Mar Atun Saadah
PUBLIKA : Jurnal Ilmu Administrasi Publik Vol. 9 No. 1 (2023): Publika : Jurnal Ilmu Administrasi Publik
Publisher : UIR Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/jiap.2023.vol9(1).12719

Abstract

The purpose of this study is to discuss the responsiveness and transparency of the Yogyakarta City government in handling complaints in the 2013-2019 period. This study uses the theory of responsiveness and transparency in the delivery of public services. The research method used is qualitative with a case study approach. The results of the study show that the responsiveness and transparency of the Yogyakarta City government in handling complaints has not been maximized. In terms of responsiveness, it is indicated by the existence of complaints that have not been followed up by the government and the discovery of complaints that have the wrong destination (wrong address). Then, the Yogyakarta City government also has not created effective communication to coordinate resolving complaints involving several agencies/SKPD. Meanwhile, from a transparency standpoint, the Yogyakarta City government does not provide indicators of complaints that can be followed up by the Yogyakarta City Government. So that this causes the community not to know the criteria for complaints that can be followed up by the Yogyakarta City government.
“Satu Nagari Satu Event” Sebuah Upaya Untuk Kemajuan Kabupaten Tanah Datar Feby Hidayat; Aldri Frinaldi; Lince Magriasti
PUBLIKA : Jurnal Ilmu Administrasi Publik Vol. 9 No. 2 (2023): Publika : Jurnal Ilmu Administrasi Publik
Publisher : UIR Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/jiap.2023.12875

Abstract

The authority given to local governments by the central government to manage regional affairs for the benefit of the people is known as decentralization. The Tanah Datar Regency Government makes a policy through the “One Village One Event” program. The purpose of this study was to determine the benefits and inhibiting factors in implementing “One Village One Event” using a qualitative approach. By describing the implementation of “One Village One Event” activities, this type of research is descriptive in nature. In this study, interview techniques, documentation, literature reviews in journals and online media, and documentation were used to collect data. The results of this study indicate that the benefits of ”One Village One Event” are Preserving Culture, Exploring Local Potential, Increasing Tourism and Increasing the Community's Economy. The implementation went smoothly and without any significant obstacles.
Implementasi, Kebijakan Publik Implementasi Pemeliharaan Dan Penilikan Jalan Kabupaten Di Dinas Pekerjaan Umum Bina Marga Kabupaten Malang Hilmi Ainul Fajar; Mohammad Mas'ud Said; Hayat Hayat
PUBLIKA : Jurnal Ilmu Administrasi Publik Vol. 9 No. 2 (2023): Publika : Jurnal Ilmu Administrasi Publik
Publisher : UIR Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/jiap.2023.13458

Abstract

The implementation of road maintenance and surveillance policies is useful for providing comfort to road users in accordance with the Regulation of the Minister of Public Works Number 13 of 2011 concerning Procedures for Road Maintenance and Surveillance. Efforts to implement the policy are to provide services in the form of repairs, prevention of road conditions so as not to cause problems. The purpose of this research is to find out the implementation of road maintenance and surveillance in accordance with the Regulation of the Minister of Public Works Number 13 of 2011 concerning Road Maintenance and Surveillance Procedures. The results show that the implementation of road maintenance policy in Malang District is hampered by the shortage of quantity and quality of human resources and financial resources. The lack of competent human resources and the lack of financial resources have an impact on the course of implementing road maintenance policies. From these obstacles, the results of road maintenance implementation are not as expected. On the other hand, the community considers that the government of the Malang Regency Bina Marga Public Works Office has provided and shown positive services and responses in the implementation of road maintenance in Malang Regency. Community support is also a motivation for the government in implementing road maintenance policies.

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