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Jurnal Ilmu Manajemen Advantage
Published by Institut Teknologi dan Bisnis Widya Gama
ISSN : 25981072     EISSN : 25978888     DOI : https://doi.org/10.30741/adv
Core Subject : Economy,
Economics, Econometrics & Finance
Jurnal Ilmu Manajemen Advantage published twice a year in June and December, published by Institut Teknologi dan Bisnis Widya Gama Lumajang since June 2017. Jurnal Ilmu Manajemen Advantage intended as a forum for publishing scientific articles in the field of management science.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 9 Documents
 1 
Search results for , issue "Vol. 5 No. 2 (2021): December" : 9 Documents clear
Customer Satisfaction of Surabaya Mortuary MUA Services Muliatie, Yurilla Endah; Jannah, Nur; Panglipursari, Dwi Lesno; Sarie, Rena Febrita; Jum’ati, Nurleila
Jurnal Ilmu Manajemen Advantage Vol. 5 No. 2 (2021): December
Publisher : Institut Teknologi dan Bisnis Widya Gama Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The development of services is showing a significant increase. This is of course influenced by the complex and diverse needs of the community in an effort to meet their needs. The part of funeral services that cannot be ruled out is make-up services. Mortuary MUA may be a profession that is rarely heard of. This research aim was to determine whether customer experience influence on customer satisfaction in using the mortuary MUA services in Surabaya and also how the five dimensions of customer experience affect customer satisfaction. This study explains the causal relationship or influence between variables through hypothesis testing on certain samples. Population used is all consumers who use mortuary MUA services and the sample totally 60 respondents using Purposive Sampling method. The results shown that: there is a positive effect on the customer experience variable on customer satisfaction for mortuary MUA services in Surabaya. From the dimension of customer experience, it partially affects customer satisfaction and what is influential is the act dimension.
Financial Literacy and Entrepreneurial Finance In Bumdesa Management Study Setyobakti, Moh. Hudi; Istifadah, Istifadah; Awwaliyah, Intan; Kasno, Kasno
Jurnal Ilmu Manajemen Advantage Vol. 5 No. 2 (2021): December
Publisher : Institut Teknologi dan Bisnis Widya Gama Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30741/adv.v5i2.766

Abstract

The purpose of this study is to get an overview of the knowledge and financial aspects of entrepreneurship to be a decisive part in the management of Bumdesa. The method used in this research is descriptive qualitative with a case study approach. The results obtained are from the aspect of financial literacy of the Bumdesa management on human resource input, knowledge of the preparation of financial reports and the inadequate ability to analyze financial statements so that they have not been able to make financial reports as a basis for decision making. The financial aspect of entrepreneurship can be seen from the Bumdesa business idea. running a business idea, the ability to organize a business, develop innovation as a whole have been implemented, but have not run optimally, so that it has an impact on the Bumdesa financial performance.
Customer Satisfaction of Surabaya Mortuary MUA Services Yurilla Endah Muliatie; Nur Jannah; Dwi Lesno Panglipursari; Rena Febrita Sarie; Nurleila Jum’ati
Jurnal Ilmu Manajemen Advantage Vol. 5 No. 2 (2021): December
Publisher : Institut Teknologi dan Bisnis Widya Gama Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30741/adv.v5i2.723

Abstract

The development of services is showing a significant increase. This is of course influenced by the complex and diverse needs of the community in an effort to meet their needs. The part of funeral services that cannot be ruled out is make-up services. Mortuary MUA may be a profession that is rarely heard of. This research aim was to determine whether customer experience influence on customer satisfaction in using the mortuary MUA services in Surabaya and also how the five dimensions of customer experience affect customer satisfaction. This study explains the causal relationship or influence between variables through hypothesis testing on certain samples. Population used is all consumers who use mortuary MUA services and the sample totally 60 respondents using Purposive Sampling method. The results shown that: there is a positive effect on the customer experience variable on customer satisfaction for mortuary MUA services in Surabaya. From the dimension of customer experience, it partially affects customer satisfaction and what is influential is the act dimension.
Financial Literacy and Entrepreneurial Finance In Bumdesa Management Study Moh. Hudi Setyobakti; Istifadah Istifadah; Intan Awwaliyah; Kasno Kasno
Jurnal Ilmu Manajemen Advantage Vol. 5 No. 2 (2021): December
Publisher : Institut Teknologi dan Bisnis Widya Gama Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30741/adv.v5i2.766

Abstract

The purpose of this study is to get an overview of the knowledge and financial aspects of entrepreneurship to be a decisive part in the management of Bumdesa. The method used in this research is descriptive qualitative with a case study approach. The results obtained are from the aspect of financial literacy of the Bumdesa management on human resource input, knowledge of the preparation of financial reports and the inadequate ability to analyze financial statements so that they have not been able to make financial reports as a basis for decision making. The financial aspect of entrepreneurship can be seen from the Bumdesa business idea. running a business idea, the ability to organize a business, develop innovation as a whole have been implemented, but have not run optimally, so that it has an impact on the Bumdesa financial performance.
Applying Importance Performance Analysis (IPA) Method in Analyzing Level of Service Quality Firda Auliawati Nuraieni; Nanda Ravenska; Hafid Aditya Pradesa
Jurnal Ilmu Manajemen Advantage Vol. 5 No. 2 (2021): December
Publisher : Institut Teknologi dan Bisnis Widya Gama Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30741/adv.v5i2.779

Abstract

The more the startups are established in Indonesia, the higher the competition for companies in offering their products and services to customers. In overcoming increasingly fierce business competition, Bliin always makes efforts to improve the quality of service on its application with the aim of creating customer satisfaction. This research employed a descriptive, quantitative method. The population in this study comprises the users of Bliin application who have made transactions and live in Bandung City. the sample used amounted to 191 respondents. The data were collected through questionnaires. The analysis method used the Gap analysis and Importance Performance Analysis (IPA). Based on the Gap analysis method, the overall Gap average value shows the results (-0.43) However, from the overall value per attribute item, almost all attributes are negative. There are only three attribute items that are positive. On the overall average value of the level of performance of (3.73) is smaller than the level of importance or expectation of (4.16). This indicates that the perceived service < the expected service which means that the perceived performance is not as expected. From the results of the IPA analysis method on the Cartesian diagram mapping, there are 9 attributes in quadrant I (high importance and low performance) and 8 attributes in quadrant II (high importance and high performance).
Perception and Motivation Analysis of Purchase Decisions in Lumajang Samsuranto Samsuranto
Jurnal Ilmu Manajemen Advantage Vol. 5 No. 2 (2021): December
Publisher : Institut Teknologi dan Bisnis Widya Gama Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30741/adv.v5i2.795

Abstract

This research is a type of quantitative research by looking for the relationship between the independent variable and the dependent variable. The purpose of this study is to prove that consumer perceptions and consumer motivation partially or simultaneously influence purchasing decisions at Graha Mulia Plaza Lumajang. The sample used in this study was 75 respondents. The sampling method was non-probability sampling with incidental sampling technique. This study uses multiple linear regression analysis techniques. The results of this study indicate that partially consumer perceptions have no significant effect on purchasing decisions and consumer motivation has a significant effect on purchasing decisions. Meanwhile, simultaneously, the variables of consumer perception and motivation have a significant effect on purchasing decisions at Graha Mulia Plaza Lumajang. The results of the coefficient of determination show that 47.1% of purchasing decisions can be explained by variables of consumer perception and consumer motivation, while the remaining 52.9% of purchasing decision variables are influenced by other variables not examined in this study.
Capital Structure: Do Size And Profitability Of A Company Highly Affect Capital Structure? Sukma Irdiana
Jurnal Ilmu Manajemen Advantage Vol. 5 No. 2 (2021): December
Publisher : Institut Teknologi dan Bisnis Widya Gama Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30741/adv.v5i2.864

Abstract

The capital structure is a description of the form of the company's financial proportion. In realizing the optimal capital structure, financial managers must consider the factors that affect the capital structure. With the many factors that can affect the capital structure, the purpose of this study is to determine and analyze the size of the company against the capital structure with profitability as an intervening variable. The sampling technique used was purposive sampling, with a total sample size of 100 companies that met the criteria. The data analysis technique used is path analysis. The results of this study indicate that there is no direct relationship between company size and profitability. Meanwhile, company size and capital structure have a direct relationship. Likewise, profitability with capital structure has a direct relationship.
Work Environment and Empowerment on Craftsmen Productivity at The Furniture Industry Center in Lumajang Hartono Hartono
Jurnal Ilmu Manajemen Advantage Vol. 5 No. 2 (2021): December
Publisher : Institut Teknologi dan Bisnis Widya Gama Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30741/adv.v5i2.865

Abstract

The human aspect holds an important role in sustainability and development of the company because basically every company activity is never separated from the human element. Production, marketing and technology activities cannot run without being carried out by humans. Both large and small companies, in the human resource approach means each organization or company must be able to create a sense of secure and satisfaction so that the human resources in work environment become competitive. The objective of this study is to determine the effect of work environment and empowerment on craftsmen productivity at Furniture Industry Center in Karangbendo village, Lumajang. The independent variables are work environment and empowerment. The dependent variable is productivity. The respondent of the study are craftsmen at Furniture Industry Center in Karangbendo village, Lumajang with a sample of 30. By using multiple linear regression analysis technique, the results obtained that the work environment has a significant effect on productivity, the empowerment has no significant effect on productivity while simultaneously the work environment and empowerment have significant effect on productivity. The 51.3% of productivity can be explained by work environment and empowerment variables and the remaining 48.7% was affected by other variables that not examined in this study.
Contribution of Creative Entrepreneurs in Supporting Village Development Strategies Based on The Potential of Local Products Nawangsih Nawangsih
Jurnal Ilmu Manajemen Advantage Vol. 5 No. 2 (2021): December
Publisher : Institut Teknologi dan Bisnis Widya Gama Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30741/adv.v5i2.866

Abstract

developing tourist villages and to identify the potential of local products as opportunities for creative economy. The type of research conducted is qualitative by using a case study approach. The research location was in the Semeru Bamboo Belt Workshop in Sumbermujur Village, Candipuro District, Lumajang Regency. The research informants consisted of: Semeru Belt Workshop Management, Business Actors, Consumers and the Community. The results of research conducted indicate that the contribution of creative entrepreneurs in supporting the development of tourism villages with products that they have is quite large, given the creative industry products produced are obtained by utilizing the considerable natural resource potential, namely handicraft products made from bamboo, which are in the region, although the types of products produced are still limited, due to the limited knowledge and skills possessed by these business actors. The potential of local products developed in Sumbermujur village is quite diverse. This is very useful in supporting tourism activities carried out, among others: excellence of agricultural products, which are processed into various kinds of culinary specialties with superior recipe bamboo shoots, bamboo batik crafts, and currently the ones that superior is bamboo crafts.

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