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International Journal of Management Science and Information Technology (IJMSIT)
Published by Lembaga Komunitas Informasi Teknologi Aceh
ISSN : 27767388     EISSN : 27745694     DOI : https://doi.org/10.35870/ijmsit
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
The development of science related to good technology, information, and communication, both theoretically and empirically has proven to have a positive impact on various aspects of people lives. The development of the science of Information and Communication Technology provides many benefits to increase the effectiveness and efficiency in various activities in various fields of science.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Menejemen Teknologi dan Inovasi
Articles 42 Documents
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Search results for , issue "Vol. 5 No. 1 (2025): January - June 2025" : 42 Documents clear
Regression and Correlation Analysis in Assessing Factors Influencing Customer Satisfaction in the Healthcare Sector Surjono, Welly
International Journal of Management Science and Information Technology Vol. 5 No. 1 (2025): January - June 2025
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v5i1.3406

Abstract

This study uses regression and correlation analysis to evaluate the factors influencing customer satisfaction in the healthcare sector. The primary focus is on three key variables: service quality, medical staff competence, and facility availability. Service quality encompasses various dimensions, including reliability, responsiveness, assurance, empathy, and tangible aspects, collectively shaping patients' perceptions of the services received. The results reveal that service quality exerts the most significant influence on customer satisfaction, as evidenced by a high regression coefficient, underscoring the importance of these dimensions in enhancing satisfaction levels. Medical staff competence is also critical to customer satisfaction, although its impact is less pronounced than service quality. Competence includes medical knowledge, clinical skills, and effective communication with patients. Meanwhile, facility availability demonstrates a weaker correlation with customer satisfaction, though it remains a relevant aspect of healthcare services. These findings offer strategic insights for hospital and clinic management in designing and implementing policies to improve customer satisfaction. By prioritizing enhancements in service quality and medical staff competence, along with maintaining adequate facilities, healthcare institutions can achieve higher customer satisfaction levels and sustain service quality over time.
Transformation of Human Resource Management to Increase Work Process Efficiency at Indonesian Quarantine Agency (A Study on The Implementation of Lean Management in Human Resource Management) Widodo, Suwarno Tri; Poltak Sinambela, Lijan
International Journal of Management Science and Information Technology Vol. 5 No. 1 (2025): January - June 2025
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v5i1.3618

Abstract

The field of Human Resource Management (HRM) in an organization aims to ensure that the organization achieves its established objectives by involving skilled and capable employees. One of the primary challenges faced is creating efficiency in work processes without compromising service quality. In the context of HRM, common issues include inadequate use of modern technology, complex procedures, resistance to change, and suboptimal interdepartmental collaboration. The transformation of HRM at the Indonesian Quarantine Agency through the application of lean management has become a strategic step to enhance work process efficiency and effectiveness. In this context, HRM plays a crucial role in achieving organizational goals by engaging skilled and capable employees. However, challenges such as bureaucratic procedures, resistance to change, and insufficient use of technology remain prevalent. This research employs the Soft Systems Methodology (SSM) approach to identify problems and formulate solutions. The results show that lean management implementation can reduce waste, increase added value, and optimize workflows. Through AHP analysis, it was found that the commitment of top and middle management, along with active employee involvement, are key factors for the successful implementation of lean management. Additionally, proper training on the concepts and techniques of lean management is prioritized to ensure the success of this transformation. Consequently, this study provides strategic recommendations to enhance productivity and service quality at the Indonesian Quarantine Agency while contributing theoretically to the development of HRM in the public sector.
Human Capital Development Strategies in Improving the Performance of The General and Financial Bureaus of The Indonesian Quarantine Agency Alfaraby, Akhmad; Poltak Sinambela, Lijan
International Journal of Management Science and Information Technology Vol. 5 No. 1 (2025): January - June 2025
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v5i1.3619

Abstract

Human capital is a key resource that plays an important role in organisational performance. Research shows a positive relationship between human capital and organisational performance, such as higher productivity and improved financial performance. Human capital also contributes to competitive advantage, by emphasising the importance of internal resources in organisational strategy. Integrating human capital with organisational strategy through appropriate governance policies and practices can improve individual and organisational performance, and build sustainable competitive advantage. Organisational performance is measured through three dimensions: market, operational and financial performance. Human capital management, rooted in a resource-based view, emphasises the importance of building and managing human capital as a valuable asset. Effective human capital management practices can create knowledge, skills and culture that are difficult to replicate, thus supporting the achievement of organisational goals. In the context of digitalisation, new challenges arise in managing human capital, including the need to change ways of working and upskill employees. Therefore, human capital strategies should focus on employee development, performance management, employee relations, and well-being. As such, human capital management acts as a strategic partner in achieving organisational sustainability and competitiveness in the digital age. Effective integration between human capital strategy and business objectives is key to facing challenges and capitalising on opportunities.
The Effect of Performance-Based Budget Management on The Achievement of Strategic Planning Targets at The Indonesian Quarantine Agency Paremono Priatsaleh, Disti; Poltak Sinambela, Lijan
International Journal of Management Science and Information Technology Vol. 5 No. 1 (2025): January - June 2025
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v5i1.3620

Abstract

Law No. 17 of 2003 on State Finance introduced a performance-based budgeting approach to improve the efficiency, effectiveness, and transparency of public budget management. The Indonesian Quarantine Agency (BARANTIN) as a government institution has adopted this approach, but still faces obstacles in realizing the budget and achieving optimal performance targets. Uneven budget absorption every quarter and accumulating at the end of the year is the main challenge that hinders the maximum function of the State Revenue and Expenditure Budget (APBN). This study uses a descriptive method with a qualitative approach to analyze the role of performance-based budgeting in increasing the achievement of strategic targets in BARANTIN. Data were collected through observation, interviews, and literature studies, then analyzed descriptively. The results of the study are expected to provide recommendations for BARANTIN in optimizing the achievement of performance targets in accordance with strategic planning.
The Relationship Between Performance Management and The Quality of Animal, Fish, and Plant Quarantine Services Beniawan, Apris; Poltak Sinambela, Lijan
International Journal of Management Science and Information Technology Vol. 5 No. 1 (2025): January - June 2025
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v5i1.3621

Abstract

Effective performance management is a key factor in achieving organizational goals, including in the context of animal, fish, and plant quarantine services. This study aims to explore the relationship between performance management and the quality of quarantine services, focusing on relevant challenges and improvement strategies. A qualitative descriptive research method was used to collect data through observations, interviews, and documentation at the Indonesian Quarantine Agency office. The results show that integrated performance management can improve the effectiveness and efficiency of services, although challenges remain, such as limited infrastructure, competency gaps in human resources, and bureaucratic complexity. The implementation of digital technology and human resources training are important strategies to enhance service quality. In addition, collaboration with stakeholders and the adoption of global best practices can strengthen Indonesia's position in international trade. This study provides policy recommendations to improve performance management and quarantine service quality, expected to have significant social and economic impacts on the agriculture, fisheries, and forestry sectors in Indonesia.
The Effect of Work-Life Balance On Job Satisfaction and Productivity in The General and Financial Bureau of The Indonesian Quarantine Agency Nurhasan, Acang; Poltak Sinambela, Lijan
International Journal of Management Science and Information Technology Vol. 5 No. 1 (2025): January - June 2025
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v5i1.3622

Abstract

Human Resources (HR) are a critical asset for companies, playing an active role in driving, thinking, and planning to achieve organizational goals. The balance between life as a worker and as an individual (Work-Life Balance, WLB) is a fundamental aspect that companies must consider as a determinant for regulation. Employee job satisfaction significantly contributes to productivity, with satisfied employees tending to be more productive. This study aims to analyze the influence of Work-Life Balance (WLB) on employee satisfaction and productivity in the General Affairs and Finance Bureau of the Indonesian Agricultural Quarantine Agency. The research employs a descriptive quantitative method with a causal associative approach, involving 20 employees as samples. Data were collected using validated and reliable questionnaires and processed using the SmartPLS software. The analysis results show that WLB has a significant positive impact on employee satisfaction and productivity, with a p-value of < 0.05. Based on the t-statistic values, WLB has a stronger influence on productivity compared to satisfaction. Employees who can balance work demands and personal life demonstrate higher levels of satisfaction and productivity. These findings highlight the importance of managing WLB within organizational policies to enhance employee performance. The practical implications of this study suggest the need for policies such as flexible working schedules and time management training to support employee well-being and productivity.
Digital Transformation in Banking Management: Optimizing Operational Efficiency and Enhancing Customer Experience Alam, Yuli; Azizah , Siti Nur; Caroline, Caroline
International Journal of Management Science and Information Technology Vol. 5 No. 1 (2025): January - June 2025
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v5i1.3646

Abstract

Digital transformation in the banking sector has become a fundamental phenomenon, fundamentally changing how banks operate and interact with customers. The adoption of digital technologies across various operational aspects of banks, from internal processes to customer services, has the potential to improve efficiency and deliver a better customer experience. The primary objective of this study is to analyze the impact of digital transformation on operational efficiency and the enhancement of service quality in the banking sector. This research also focuses on identifying the challenges and opportunities banks face during digitization. In their pursuit of greater efficiency, banks are integrating various technologies such as process automation, big data, artificial intelligence (AI), and cloud-based systems to replace previously used manual methods. This reduces operational costs and improves speed, accuracy, and consistency in service delivery. However, implementing these technologies requires adequate infrastructure readiness, skilled human resources, and a shift in organizational culture to support adopting new technologies. This study reveals that banks implementing digital transformation can experience increased productivity and competitiveness. However, challenges related to initial investments, resistance to change, and the management of technological risks remain significant barriers that must be addressed. The research offers valuable insights for banks planning digital transformation and stakeholders developing technology-driven banking policies.
Optimization of Digital Technology Utilization in Marketing Strategy Development to Enhance the Competitiveness of MSME Products Rachmiani, Rachmiani; Haidar Ahmada, Naufal; Darusman, Darusman
International Journal of Management Science and Information Technology Vol. 5 No. 1 (2025): January - June 2025
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v5i1.3648

Abstract

This study aims to analyze the impact of digital technology on marketing strategy development and its effect on the competitiveness of Micro, Small, and Medium Enterprises (MSMEs) in Indonesia. In an era of rapid digitalization, adopting digital technology has become a crucial factor in enhancing the competitiveness of MSMEs. The research utilizes a quantitative approach with a survey design, where data was collected through questionnaires distributed to 100 MSME entrepreneurs who have integrated digital technology into their marketing strategies. The findings indicate that using social media and e-commerce platforms significantly contributes to increased brand awareness, sales, and customer loyalty for MSMEs. Approximately 68% of respondents reported a sales boost after utilizing digital platforms, while more than 60% noted enhanced brand visibility. On the other hand, despite the great potential of SEO and email marketing to improve competitiveness, the application of these strategies remains limited. Multiple linear regression analysis suggests that the more intensively digital technology is used, the greater the competitiveness of MSME products in an increasingly competitive market. These findings emphasize the importance of integrating digital technology into MSME marketing strategies to strengthen their position in domestic and global markets. Therefore, MSME entrepreneurs are encouraged to expand their understanding and implementation of additional digital marketing strategies and seek more significant support from the government and related institutions.
Investigation of Financial Performance by Non-Financial Factors of State Hospital at Semarang Ditha, Rahani Risna; Tyoso, Jaluanto Sunu Punjul; Haryanti, Caecilia Sri; Muchayatin, Muchayatin
International Journal of Management Science and Information Technology Vol. 5 No. 1 (2025): January - June 2025
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v5i1.3681

Abstract

Generally financial performance research based on financial tools analyzes, and were rare using other tools. This study uses a quantitative research design to systematically analyze the impact of non-financial performance, financial applications, workload, education and training, and employee workload on the financial performance of Government Hospitals. This study used a sample of 62 government hospital employees. The data were collected through surveys and structured questionnaires, which will be statistically analyzed to identify correlations and cause-and-effect relationships among variables. The predictive value obtained from the data analysis in this study was greater than 0.00-0.05, confirming the accuracy of the research model. This indicates that the effective use of financial apps helps hospitals improve their financial performance, which is its path coefficient about 0,650. It can ultimately support the achievement of set targets and financial goals. Education and training are path coefficient about 0,380 have a significant positive effect on financial performance. These findings further support the evidence that investing in employee training is crucial for improving financial performances, especially in hospitals.
Brand Positioning Strategy and Consumer Knowledge: Its Impact on Brand Attitude and Purchase Decision Ruchiat Nugraha, Aat; Fatma Sjoraida, Diah
International Journal of Management Science and Information Technology Vol. 5 No. 1 (2025): January - June 2025
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v5i1.3707

Abstract

This study analyses the impact of brand positioning strategy and consumer knowledge on brand attitude and purchase decisions. In today’s highly competitive business environment, companies must develop effective marketing strategies to influence consumer attitudes towards brands, ultimately affecting their purchase decisions. Two key factors in this process are precise brand positioning and consumer knowledge of the brands and products they choose. This research employs a quantitative approach with path analysis to identify direct and indirect effects among these variables. Primary data were collected through an online survey distributed to 250 respondents who had purchased electronic products in Indonesia within the past six months. The results of multiple regression analysis indicate that brand positioning (β = 0.52) and consumer knowledge (β = 0.41) significantly influence brand attitude. Additionally, brand attitude significantly affected purchase decisions (β = 0.65). Mediation tests further reveal that brand attitude mediates between brand positioning, consumer knowledge, and purchase decisions. These findings provide valuable insights for companies to design more effective marketing strategies by strengthening brand positioning and enhancing consumer knowledge, ultimately positively impacting purchase decisions. Firms must ensure that these three elements—precise brand positioning, in-depth consumer knowledge, and a positive brand attitude—are well-integrated into their marketing strategies to achieve optimal outcomes.

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