International Journal of Management Science and Information Technology (IJMSIT)
The development of science related to good technology, information, and communication, both theoretically and empirically has proven to have a positive impact on various aspects of people lives. The development of the science of Information and Communication Technology provides many benefits to increase the effectiveness and efficiency in various activities in various fields of science.
Articles
312 Documents
<![CDATA[The Influence of Transformational Leadership on Change Management of the NTB Mall Virtual Team Mediated by Organizational Culture ]]>
<![CDATA[Arfatun, Arfatun]]>;
<![CDATA[Alwyah, Lila]]>;
<![CDATA[Syafwan, Syafwan]]>
<![CDATA[ International Journal of Management Science and Information Technology Vol. 4 No. 1 (2024): January - June 2024 ]]>
Publisher : <![CDATA[Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET) ]]>
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DOI: 10.35870/ijmsit.v4i1.1777
<![CDATA[Considering the importance of responding to developments in globalization and virtual business trends, this research looks at transformational leadership in its influence on the change management of the NTB Mall virtual team which is mediated by organizational culture. This research is quantitative with a sample of 51 respondents through the distribution of questionnaires. The data was analyzed using SmartPLS software and descriptive analysis was carried out on the test result data. The research results show that transformational leadership does not significantly influence virtual team change management, transformational leadership has a positive and significant influence on organizational culture. Organizational culture has a positive and significant effect on virtual team change management, and organizational culture significantly mediates the relationship between transformational leadership and virtual team change management. Research on transformational leadership and its influence on virtual team change management through organizational culture has never been conducted in NTB, further research using organizational culture as a mediation of transformational leadership on virtual team change management has not been conducted in Indonesia, it is hoped that the research findings can be developed by further researchers by testing variables other than transformational leadership in examining its influence on organizational culture, and NTB Mall is expected to review transformational leadership in its influence on virtual team management.]]>
<![CDATA[A Study of The Relationship Among Shopee E-commerce Platform E-service Quality, E-trust, E-customer Satisfaction and Behavioral Intentions of Online Shopping Customers ]]>
<![CDATA[Pratama, Galih]]>;
<![CDATA[Ridanasti, Erlita]]>
<![CDATA[ International Journal of Management Science and Information Technology Vol. 3 No. 2 (2023): July - December 2023 ]]>
Publisher : <![CDATA[Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET) ]]>
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DOI: 10.35870/ijmsit.v3i2.1820
<![CDATA[This research makes a significant contribution by exploring the relationship between service quality, electronic trust, electronic customer satisfaction, and the purchasing behavior intention of online female customers. Employing a quantitative approach with purposive sampling, data was collected from 259 respondents in Yogyakarta and its surrounding areas through Google Form questionnaires. The data analysis, conducted using t-tests and simple linear regression in SPSS, revealed that electronic service quality has a positive and significant impact on electronic trust and electronic customer satisfaction. Electronic trust also shows a significant positive effect on electronic customer satisfaction. Electronic customer satisfaction, electronic trust, and electronic service quality each have a positive and significant influence on behavioral intention. These findings hold strategic implications for e-commerce companies in improving responsiveness to consumer issues, aiming to enhance overall service quality, build customer trust, create electronic customer satisfaction, and encourage positive behavioral intentions in online shopping.]]>
<![CDATA[Human Resource Development Model in Small and Medium Enterprises Kemplang Crackers in Palembang City ]]>
<![CDATA[Trihandayani, Zaleha]]>;
<![CDATA[Yamaly, Fadhil]]>;
<![CDATA[Dzaky Fawwaz, Ahmad]]>
<![CDATA[ International Journal of Management Science and Information Technology Vol. 3 No. 2 (2023): July - December 2023 ]]>
Publisher : <![CDATA[Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET) ]]>
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DOI: 10.35870/ijmsit.v3i2.1837
<![CDATA[Employees in small and medium enterprises of kemplang crackers in the city of Palembang are only directed to be able to work from skills that have been held informally and passed down from generation to generation so that the employees' working abilities are still simple or traditional. As a superior product, some kemplang crackers in Palembang are only able to survive in the local market and nationally, although a small part has penetrated the international market. Development style human resources in kemplang cracker small and medium businesses in Palembang City aims to improve the knowledge and skills of employees of small and medium kemplang cracker businesses in Palembang City so that employees work better and produce kemplang crackers of even better quality. Example: Taiwanese kemplang crackers are superior in the international market compared to Palembang kemplang crackers because they contain less water and the process of eating them is simpler. expected Kemplang crackers in Palembang City will not be left behind with the unique characteristics of employees' ability to process and manage kemplang crackers better in terms of knowledge, skills, and emotional intelligence. The research methodology used internally and externally is empirical-descriptive which is adequately obtained from research informants in the field (field research), and the research design used is conclusive, especially descriptive with a purposive sampling method. The findings from this research are a model of human resource development in small and medium businesses of kemplang crackers in Palembang City. The continuation of this research is research on developing a human resource development model in small and medium businesses kemplang crackers in Palembang City.]]>
<![CDATA[The Effect of Job Satisfaction, Organizational Commitment on Turnover Intention and Employee Performance At PT JJ Gloves Indo Company ]]>
<![CDATA[M, Adiyono]]>;
<![CDATA[Farid Wajdi, M.]]>;
<![CDATA[Waskito, Jati]]>;
<![CDATA[Agus Setyawan, Anton]]>
<![CDATA[ International Journal of Management Science and Information Technology Vol. 3 No. 2 (2023): July - December 2023 ]]>
Publisher : <![CDATA[Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET) ]]>
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DOI: 10.35870/ijmsit.v3i2.1848
<![CDATA[This study aims to determine the impact of job satisfaction and organizational commitment on turnover intention and its effect on employee performance in the context of PT. JJ Gloves Indo is a manufacturing company. No previous research has studied this relationship at PT JJ Gloves Indo. This research was conducted using quantitative methods. A questionnaire survey was conducted on 200 staff members working in the production department. Data was collected through a proportional sampling technique. Structural Equation Model (SEM) from the Partial Least Square (PLS) program package was used to analyze the data to determine whether there is a relationship between the research variables. The results of this study show that job satisfaction and organizational commitment have a significant direct effect on turnover intention and employee performance. However, turnover intention does not have a significant direct effect on employee performance and cannot mediate the effect of job satisfaction and organizational commitment on employee performance, this states that any change in turnover intention either in the condition of direct influence or as a mediator will not reduce or increase employee performance. This suggests that maintaining job satisfaction and organizational commitment can help reduce turnover intention and improve employee performance.]]>
<![CDATA[The Effect of Social Media and Service Quality on Patient Loyalty with Satisfaction as Mediation at Mojosongo Clinic 1 ]]>
<![CDATA[Setia Budi, Rahmad]]>;
<![CDATA[Purwo Saputro, Edy]]>;
<![CDATA[Alam R, Yusuf]]>
<![CDATA[ International Journal of Management Science and Information Technology Vol. 3 No. 2 (2023): July - December 2023 ]]>
Publisher : <![CDATA[Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET) ]]>
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DOI: 10.35870/ijmsit.v3i2.1874
<![CDATA[Mojosongo 1 Clinic is a health clinic that was established in 2017. The clinic has a busy situation every day. This is a reference for researchers to find out whether social media factors and customer quality can affect customer loyalty. The clinic has social media accounts in the form of Instagram and WhatsApp to carry out marketing through social media. The use of social media as a marketing tool has been used for 6 years. The purpose of this study is to analyze the effect of social media and service quality on patient loyalty with satisfaction as mediation at Mojosongo 1 Clinic. This research is quantitative. The participants in this study were visitors to Mojosongo 1 Health Centre. Purposive sampling is the sampling method used. The calculation uses Ferdinand's idea. 140 respondents were obtained as the research sample. Primary data was used in making this research. Questionnaire distribution is the data collection method in this study. The data analysis method in this study uses SMARTPLS software, namely Partial Least Square (PLS). The results of this study show that social media has a positive and significant impact on Loyalty. Service quality has a negative and insignificant impact on Loyalty. Social Media and service quality have a positive and significant impact on Satisfaction. Satisfaction has a positive and significant impact on Loyalty. Social Media has a positive and significant impact on Loyalty through Satisfaction. Service quality has a positive and significant impact on Loyalty through Satisfaction.]]>
<![CDATA[Customer Engagement, Customer Equity & Intention to Reuse Mobile Service Applications (A Case Study of Dana Application Users) ]]>
<![CDATA[Agung Prastio, Asep]]>;
<![CDATA[Ridanasti, Erlita]]>
<![CDATA[ International Journal of Management Science and Information Technology Vol. 3 No. 2 (2023): July - December 2023 ]]>
Publisher : <![CDATA[Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET) ]]>
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DOI: 10.35870/ijmsit.v3i2.1875
<![CDATA[This study aims to examine the effect of Customer engagement on Customer Equity (Value Equity, Relationship Equity, and Brand Equity) and Repurchase Intention on Mobile service applications. The population used in this study are Indonesian students who have made transactions/purchases through the Dana application. The number of samples used in this study was 200 respondents. Research data was collected by distributing questionnaires through an Online Survey system using Google Forms. The analysis technique used in this study is the PLS-SEM (Partial Least Square - Structural Equation Model) analysis technique with the SmartPLS program to test the hypothesis. The results showed that customer engagement positively affects value equity, relationship equity, and brand equity, which in turn can positively affect repurchase intentions.]]>
<![CDATA[The Influence of Information Technology and The Use of Social Media on Employee Performance at Diskominfo-SP in Utara Luwu District ]]>
<![CDATA[Amedia, Amedia]]>;
<![CDATA[Basir, Adil]]>;
<![CDATA[Syamsuddin, Sofyan]]>
<![CDATA[ International Journal of Management Science and Information Technology Vol. 4 No. 1 (2024): January - June 2024 ]]>
Publisher : <![CDATA[Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET) ]]>
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DOI: 10.35870/ijmsit.v4i1.1921
<![CDATA[This research aims to evaluate the impact of Technology and the Use of Social Media on the Performance of North Luwu Regency Diskominfo-SP Employees. The research method used is quantitative correlation analysis using SMART PLS 4 with 67 employees as a sample. The research results show that Technology has a positive and significant influence on Employee Performance, with an original sample value of 0.329 and a T statistic of 2.755, at a significance level of <0.5. Likewise, the use of social media also has a positive and significant influence on employee performance, with an original sample value of 0.519 and a T statistic of 3.930, at a significance level of <0.5. The influence of the Technology and Social Media variables on employee performance was measured using the R Square test, which showed 59.2%, while the rest is unknown because it was not included in this research.]]>
<![CDATA[Online Shopping Decisions Based Perceived Ease of Use As Mediation ]]>
<![CDATA[Sirda, Sirda]]>;
<![CDATA[Susila, Ihwan]]>;
<![CDATA[Nasir, Moechammad]]>;
<![CDATA[Soepatini, Soepatini]]>
<![CDATA[ International Journal of Management Science and Information Technology Vol. 4 No. 1 (2024): January - June 2024 ]]>
Publisher : <![CDATA[Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET) ]]>
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DOI: 10.35870/ijmsit.v4i1.1927
<![CDATA[This research aims to analyze the influence of consumer lifestyles and product knowledge mediated by perceived ease of use on online shopping decisions among online shopping consumers in Sukoharjo using quantitative research methods and SMART PLS 4 analysis tools. The population in this study is online shopping consumers in Sukoharjo district using a non-probability sampling technique through a purposive sampling approach with a sample size of 153 according to the criteria. The results of this research show that Consumer Lifestyles and Perceived Ease of Use have a positive and significant influence on Online Shopping Decisions, while Product Knowledge does not have a significant influence on Online Shopping Decisions, Consumer Lifestyles and Product Knowledge have a positive and significant influence on Online Shopping Decisions which is mediated by Perceived Ease of Use.]]>
<![CDATA[Welfare Transformation Through Productive Business Empowerment: A Review of Khadijah 2 Orphanage Surabaya ]]>
<![CDATA[Sudarso, Satrio]]>
<![CDATA[ International Journal of Management Science and Information Technology Vol. 4 No. 1 (2024): January - June 2024 ]]>
Publisher : <![CDATA[Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET) ]]>
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DOI: 10.35870/ijmsit.v4i1.1984
<![CDATA[A study conducted at Khadijah 2 Orphanage in Surabaya shows how important an empowerment program is for orphans and destitute children. The aim of the program is to teach these children entrepreneurial skills through activities such as managing a business and marketing the orphanage's property. This empowerment method involves increasing knowledge and skills as well as participation in the management of the business. The results show that the children are more aware of the importance of entrepreneurship, especially through ventures, visits, and discussions that encourage them to do so. In addition, their interactions with prospective tenants generated new knowledge about property management and marketing, which enabled them to learn to communicate well and provide satisfactory services to tenants. The orphans continue to learn and change their marketing strategies. Not only do they acquire skills through this program; but it also gives them the opportunity to develop and contribute to their environment, paving the way to a better and more independent future. This shows that there is significant support in helping orphans and dhu'afa children prepare themselves for a better future.]]>
<![CDATA[The Effect of Work-Family Conflict and Job Stress on Performance With Job Satisfaction As A Mediation Variable ]]>
<![CDATA[Nugroho, Agus]]>;
<![CDATA[Soepatini, Soepatini]]>;
<![CDATA[Wujoso, Hari]]>;
<![CDATA[Waskito, Jati]]>
<![CDATA[ International Journal of Management Science and Information Technology Vol. 4 No. 1 (2024): January - June 2024 ]]>
Publisher : <![CDATA[Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET) ]]>
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DOI: 10.35870/ijmsit.v4i1.2102
<![CDATA[This research aims to analyze the influence of work-family conflict and work stress on performance with job satisfaction as a mediating variable using quantitative research methods and SMART PLS analysis tools. 4 of the population in this study are female nurses working shifts in the ward and emergency room using a purposive sampling approach. with a sample size of 89 according to the criteria. The results of this study show that work-family conflict has a negative and insignificant effect on performance, work-family conflict has a negative and significant effect on job satisfaction, work stress has a negative and insignificant effect on performance, work stress has a negative and insignificant effect on job satisfaction, job satisfaction. work has a positive and significant effect on performance, work-family conflict has a negative and significant effect which is mediated by job satisfaction and work stress has a negative and insignificant effect on performance which is mediated by job satisfaction.]]>
