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Abdul Ghafar
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INDONESIA
Jurnal Manajemen Bisnis Transportasi dan Logistik
Published by Institut Transportasi dan Logistik Trisakti
ISSN : 23565519     EISSN : 2407635X     DOI : 10.54324
Core Subject : Economy, Science, Social, Engineering,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Transportation
The Journal of Transportation and Logistics Business Management is published by the Fakultas Manajamen dan Bisnis Institut Transportasi dan Logistik Trisakti as a scientific responsibility and the embodiment of the "Tridharma" of higher education. The scope of the article includes: Digital Service Management in Transportation and Logistics Multimodal Transportation Management Logistics Management Supply Chain Management Transport and Tourism Management Transport and Environment Safety in Transportation and Logistics Transportation Management
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 8 Documents
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Search results for , issue "Vol. 9 No. 2 (2023): Desember" : 8 Documents clear
Tantangan Implementasi Logistik Halal di Indonesia Saribanon, Euis; Indriyati, Indriyati; Setiawan, Agus
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 9 No. 2 (2023): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v9i2.1359

Abstract

The purpose of this study is to analyze the opportunities and challenges that occur in the implementation of halal logistics in the logistics industry in Indonesia. In its implementation, there is still a lack of compatibility between realization and halal logistics goals. Halal logistics companies still have opportunities because the number of Muslims is large and the need for halal products is increasing. The method used begins with the steps in the form of literature studies, existing contitions and previous research studies, data collection with FGDs, identification of opportunities and challenges and the last stage is conducting studies or analysis to obtain strategies for developing innovation using PEST analysis from three logistics companies that have has carried out halal logistics and has a halal certificate. The results of this study show that the biggest challenge in implementing halal logistic is government regulation that is still incomplate and consistent and the adoption of technology by halal logistic perpetrators is uneven.
Improving Supply Chain Performance with Green Warehouse, Logistics and Green Supply Chain Management Syahfitria, Syaffaa Azzahra; Rumagit, Riyo Prasetyo; Maemunah, Siti; Hamdi, Ahmad
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 9 No. 2 (2023): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v9i2.1714

Abstract

The research aims to determine the effect of Green Warehouse, Logistics, and Green Supply Chain Management on Supply Chain Performance. The method used is quantitative, by share questionnaires to 100 respondents. Smart PLS software was used to evaluate the collected data. This research shows that implementing Green Warehouse significantly improves green supply chain management. This study found that the most dominant green warehouse is minimizing warehouse waste and ensuring waste disposal is managed appropriately. Logistics activities support efficiency and synergy in minimizing transportation pollution from the warehouse in shipping goods to consumers. Green Supply Chain Management (GSCM) helps improve supply chain performance by implementing environmentally friendly activities, encompassing aspects such as product design, procurement and choice of materials, production process, and ultimate delivery of the final product to customers.
Increasing the Satisfaction and Loyalty of Lion Parcel’s Customers in Indonesia Angelica, Irene; Astria, Nathania; Sitorus, Marthaleina Ruminda; Ghafar, Abdul
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 9 No. 2 (2023): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v9i2.1779

Abstract

This study aims to examine the effect of brand image, social media and price perceptions on customer satisfaction and loyalty at Lion Parcel in Indonesia. This sample is 179 respondents who use Lion Parcel expedition services. Data analysis using Structural Equation Modeling-Partial Least Square (SEM-PLS 4.0). The result of this study show that brand image has a positive and significant effect on customer satisfaction. Social media has a positive and significant effect on customer satisfaction. Price perception has a positive and significant effect on customer satisfaction. And customer satisfaction has a positive and significant effect on customer loyalty. The result of this artikel can be basis for Lion Parcel to improve their marketing skill by considering social media users and price perceptions that are aligned with their benefit.
Influence of Service Quality and Delivery Speed on Customer Satisfaction in Logistics Business Kholdun, Amrulloh Ibnu; Saribanon, Euis; Tantri, Roy Hartanto; Nap, Ferry Reynaldo Darmawan
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 9 No. 2 (2023): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v9i2.1580

Abstract

The purpose of this research is to measure whether there is any influence of service quality and delivery speed on customer satisfaction. This research employs a quantitative method using three variables: service quality and delivery speed as independent variables and customer satisfaction as dependent variable. The sample used in this research employed Probability Sampling Method utilizing Slovin formula, and was rounded to 100 respondents from buyer/end-users population of PT. XYZ (excluding seller/vendor users). Data analysis method used in this research is multiple linear regression analysis. Results from data analysis, T-Test and F-Test indicate: both service quality and delivery speed, individually and simultaneously, have positive influence on customer satisfaction. Hopefully, this research can provide insights into the impact of factors on customer satisfaction and guide companies in improving service strategies, enabling them to maintain and enhance customer satisfaction in the rapidly evolving e-commerce era through better services and faster delivery.
The Impact of Brand Image, Quality of Service on Consumer Purchase Behavior for Airlines in Indonesia Primadi, Andri; Rumondang, Astri; Daulay, Chiara Dharaurah
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 9 No. 2 (2023): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v9i2.1726

Abstract

Brand Image and Service Quality are two important concepts in the airline industry that are major in shaping passenger perception and experience. Brand Image is the image or perception owned by an airline in the eyes of consumers or passengers. At the same time, Service Quality shows the extent to which the airline can meet or exceed passenger expectations regarding services provided. This study aims to determine the relationship between service quality and Brand Image in Purchasing Decisions. The study's findings have important implications for airlines in Indonesia as it highlights the importance of maintaining a positive brand image and improving service quality to retain and attract more customers. This research can also guide the aviation industry to improve passenger experience and sustainable business growth. This study used Quantitative methods and Statistical Package for the Social Sciences (SPSS) version 26 to process data from 132 respondents who filled out the questionnaire we distributed. The study reveals that both Brand Image and Service Quality significantly influence Purchasing Decision.
The Impact of Physical Distribution Service Quality, Price and Brand Image on JNE Customer Satisfaction Susilawati, Digita; Pebrianti, Priskila Dwi; Marina, Sandriana; Suminar, Ratna
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 9 No. 2 (2023): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v9i2.1708

Abstract

The rapid increase in online business has resulted in greater expanded delivery services that ease consumers to deliver goods. Due to the large number of delivery service companies, competition is getting tougher. Therefore, companies need to satisfy their customers. This study aims to determine the influence of physical distribution service quality, price, and brand image on customer satisfaction with JNE courier service. This study employed a convenience sampling method for collecting data from 124 respondents who had used the courier service surveyed to test three hypothesized relationships among the constructs of physical distribution service quality, price, and brand image on customer satisfaction using variance-based structural equation modeling (PLS-SEM). The findings of this study showed that physical distribution service quality, price, and brand image have a positive effect on customer satisfaction.
Analysis Logistics Information Systems And Waiting Line Methods On Lion Parcel Customer Satisfaction Liauw, Johanes Kurniawan; Sulistyaningsih, Erny; Nurcahyo, Ariyo Adi; Khotimah, Maulidiyah Usnul
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 9 No. 2 (2023): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v9i2.1780

Abstract

This study assesses customer satisfaction with Lion Parcel during the 2020-2021 COVID-19 period, noting a substantial surge in orders during the pandemic and peak seasons. The research explores the potential of a Logistics Information System as a broader communication network for companies to send and receive information. Additionally, it employs the Waiting Line Method to address customer queue service issues. The study, involving 100 respondents categorized by gender, age, and occupation, utilizes quantitative methods with SmartPLS version 4.0. The analysis reveals that the Average Variance Extracted (AVE) values for the Logistics Information System (X1), Waiting Line Method (X2), and Customer Satisfaction (Y) exceed the 0.5 threshold, with values of 0.693, 0.625, and 0.829, respectively. The R-Square value of 0.711 suggests that all exogenous latent constructs collectively influence Customer Satisfaction (Y) by 71% in this study and 29% were influenced by other factors
The Impact of Service Quality and Price Perception on Repurchase Intention at PT Nankai AGL Meilyna, Jane; Pramesti, Elisabeth Dewi; Gunawan, Aang; Rachman, Ira
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 9 No. 2 (2023): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v9i2.1713

Abstract

Freight forwarding service users' repurchase intentions are influenced by service quality factors and price perceptions in the international market. This study aims to investigate the influential factors in forming customers repurchase intentions at PT Nankai AGL, focusing on the relationship between service quality and price perceptions. Using a quantitative research design, this research collected survey data from 56 samples of PT Nankai AGL customers from 2022 to 2023. The tool used to assist the research is the Partial Least Square Structual Equation Modeling (PLS-SEM) method. This research hypothesizes that service quality and price perception have a significant effect on customer repurchase intentions. Based on the research results, it was found that the price perception variable (X2) had a significant effect on repurchase intention (Y) at PT Nankai AGL, while the service quality variable (X1) had no significant effect, either positively or negatively, on repurchase intention (Y).

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