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Abdul Ghafar
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INDONESIA
Jurnal Manajemen Bisnis Transportasi dan Logistik
Published by Institut Transportasi dan Logistik Trisakti
ISSN : 23565519     EISSN : 2407635X     DOI : 10.54324
Core Subject : Economy, Science, Social, Engineering,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Transportation
The Journal of Transportation and Logistics Business Management is published by the Fakultas Manajamen dan Bisnis Institut Transportasi dan Logistik Trisakti as a scientific responsibility and the embodiment of the "Tridharma" of higher education. The scope of the article includes: Digital Service Management in Transportation and Logistics Multimodal Transportation Management Logistics Management Supply Chain Management Transport and Tourism Management Transport and Environment Safety in Transportation and Logistics Transportation Management
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 317 Documents
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Analysis Of The Influence Between Service Quality And Promotion On Customer Loyalty Of PT. Pelni Passenger Ships Kuncoro, Yahya
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 10 No. 1 (2024): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v10i1.1511

Abstract

PT. Pelayaran Nasional Indonesia (PELNI) is a State-Owned Enterprise in the shipping sector, which is the largest in Indonesia. The number of PELNI passengers in recent years has fluctuated due to competition from other transportation modes that offer better services. The aim of this research is to determine the relationship between service quality and promotion on the customer loyalty of PT. PELNI's passenger ships. The research object is passengers who use PT. PELNI's passenger ship services with a random sample of 105 respondents. The research results show that improving service quality and promotion individually will increase customer loyalty because they have a strong relationship, but not as much as when improving service quality and promotion together because they have a very strong relationship.
The Influence Of Service Quality, Facilities And Marine Safety On Customer Satisfaction KM Kelud PT Pelni Ghozi, Fahmi
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 10 No. 2 (2024): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v10i2.1905

Abstract

Sea transportation plays a pivotal role in Indonesia's economic growth and national integration. PT Pelayaran Nasional Indonesia (PELNI) is responsible for providing maritime transportation services to various regions throughout the country. As a public service enterprise, PELNI is dedicated to ensuring the provision of reliable and affordable sea transportation services. Furthermore, economic shifts have an impact on PELNI, necessitating a competitive stance and the ability to navigate the current competitive landscape. This study aims to analyze the effect of service quality, facilities, and shipping safety on passenger satisfaction on KM Kelud in PT PELNI sea transportation. The study employs a descriptive quantitative research method with a population of passengers on the KM Kelud PT PELNI ship, comprising a total of 3,865 individuals, with a sample size of 100 respondents. The data collection technique employs a questionnaire that has been validated for reliability and tested for validity. The analytical tool used is SEM PLS 4.0 (Structural Equation Model - Partial Least Square). The findings indicated that service quality, facilities, and shipping safety had a favorable impact on passenger satisfaction on the KM Kelud.
Penyebab Keterlambatan Kelengkapan Dokumen dan Kualifikasi Penyedia Jasa Alih Daya pada Kereta Api Logistik Amelia, Nabilla Rizki; Ricardianto, Prasadja; Fitrina, Rehani; Adi, Erman Noor; Wahyuni, Endang
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 10 No. 1 (2024): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v10i1.1440

Abstract

There are still obstacles in the outsourcing service procurement system faced by PT. Kereta Api Logistik, especially in the procurement of goods and services, delays in completing documents, lack of documents uploaded by providers. Aims of this research are; to analyze the main root causes and factors for delays in completeness, documents and provider qualifications in the smooth process of procuring outsourcing services. Another objective is what actions or solutions are carried out by PT. Kereta Api Logistik in overcoming the smooth procurement of outsourcing services. The method used in this research is Pareto 80/20 and Fishbone analysis, by conducting interviews with nine employees and field research. The results of the study found several obstacles, namely selective differences in perceptions, lack of user calculations regarding budget requirements at the beginning of the year, because there was no socialization before procurement began to vendors who would be partners, lack of coordination between users and people in the charge of the area or area regarding requirement specifications in the field, and the document is not approved by the board of directors, it changes. From this research the next procurement system can be improved.
Consumer Trust In A Web-Based Tracking System At A Jakarta Logistics Company Saribanon, Euis; Pribadi, Sulistya; Ningsih, Septiana Adi; Mawarni, Anissa Putri Indah
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 10 No. 1 (2024): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v10i1.1582

Abstract

This study aims to analyze the relationship between service quality, consumer experience and consumer satisfaction through consumer trust. The population in this study is JNE consumer and the sample size collected was 150 respondents. The sample selection was carried out nonprobability through a questionnaire. Data analysis using the Partial Least Squares (PLS) method. The results of this study indicate that (1) consumer trust has a significant and positive influence on consumer satisfaction. (2) Service quality has a significant and positive influence on consumer trust. (3) service quality has a significant and positive influence on consumer satisfaction. (4) consumer experience has a significant and positive influence on consumer trust. (5) consumer experience has a significant and positive influence on consumer trust. (6) consumer experience has a significant and positive influence on consumer satisfaction. (7) service quality has a significant and positive influence on consumer satisfaction.
The Impact of Customer Experience, Customer Value and Corporate Image on Customer Loyalty KRL Commuter Line Kurniawan, Prena Ramadhita
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 10 No. 2 (2024): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v10i2.1906

Abstract

KRL Commuter Line Jabodetabek is a commuter train system that serves the Greater Jakarta area (abbreviation for Jakarta, Bogor, Depok, Tangerang and Bekasi). Managed by PT Kereta Commuter Indonesia (KCI), this line provides an important transportation link for millions of passengers every day. Several marketing variables can be maintained and improved, such as customer loyalty, so that it can reduce traffic congestion in Greater Jakarta. A quantitative approach strategy was used in this research method, which used IBM SPSS 25 for data analysis. To answer the research problem, data was collected through a survey using a questionnaire distributed to Jabodetabek KRL Commuter Line users. The results of the analysis show that the variables Customer Experience, Customer Value, and Corporate Image have a significant positive effect on Customer Loyalty.
Evaluation of Reverse Logistics in the Paint Distribution Process Using The Pareto Method and Cuase-and-effect Analysis Purwoko, Harry; Hutauruk, Paul S.; Anisyah, Diah; Isnaini, Firna Destiayu
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 10 No. 2 (2024): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v10i2.1712

Abstract

PT XYZ is a renowned company engaged in the distribution of paint products, catering to the regions of East Jakarta, North Jakarta, and Central Jakarta. PT XYZ experienced many returning paint problems from the outlets due to damage that impacted customer satisfaction and both sides’ losses. Diligent researchers meticulously collected a comprehensive set of return data from January to June 2023 to ascertain the extent of paint damage and identify the underlying causes. The study aims to assess the extent of paint damage resulting from various factors to minimise future damage. This research uses qualitative research methods with quality testing tools, namely the Pareto concept, the analysis of the 5 whys, cause-and-effect analysis, and focus group discussion (FGD). The Pareto method revealed that the highest return value was 241 cans of wall paint from customers for Rp. 46,626,800. The biggest common reason for paint returns was paint packaging leakage, which accounted for 59.3%. Based on this research, the factors that can reduce paint packaging leaks are better handling practices and procedures.
Reducing Carbon Emissions in The Indonesian Logistics Industry: A Delphi Study Simarmata, Jeremy Ephraim; Simarmata, Jean Sebastian; Simarmata, Juliater; Octaviani, Reni Dian
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 11 No. 1 (2025): June
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The logistics and transport industry significantly contributes to global carbon emissions, underscoring the urgent need for technological and regulatory interventions to mitigate its environmental impact, as outlined in the Paris Agreement. This study investigates strategies for reducing carbon emissions within Indonesia's logistics sector using the Delphi method. Key areas explored include vehicle age regulation, incentives for electric vehicle (EV) adoption, and the enhancement of biofuel usage. By gathering expert insights from industry leaders, regulators, and academics, the research addresses crucial issues and identifies effective solutions. The findings reveal a consensus on the pivotal role of EVs in mitigating carbon emissions and emphasize the necessity of supportive policies and infrastructure to enable this transition. The study also evaluates the effectiveness of low emission zones and the potential of biofuels as alternative energy sources. Results indicate that while the adoption of EVs and biofuels offers significant benefits, challenges such as high costs and insufficient infrastructure remain substantial barriers. Furthermore, the research highlights the need for robust regulatory frameworks and financial incentives to foster the adoption of cleaner technologies. This study enhances understanding of carbon reduction strategies in the logistics industry and offers actionable recommendations for policymakers and business leaders to expedite the transition to a more sustainable and low-carbon logistics sector in Indonesia.

Page 32 of 32 | Total Record : 317

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