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INDONESIA
Jurnal Manajemen Bisnis Transportasi dan Logistik
Published by Institut Transportasi dan Logistik Trisakti
ISSN : 23565519     EISSN : 2407635X     DOI : 10.54324
Core Subject : Economy, Science, Social, Engineering,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Transportation
The Journal of Transportation and Logistics Business Management is published by the Fakultas Manajamen dan Bisnis Institut Transportasi dan Logistik Trisakti as a scientific responsibility and the embodiment of the "Tridharma" of higher education. The scope of the article includes: Digital Service Management in Transportation and Logistics Multimodal Transportation Management Logistics Management Supply Chain Management Transport and Tourism Management Transport and Environment Safety in Transportation and Logistics Transportation Management
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 317 Documents
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The Effect of Facility and Quality of Service on Passenger Satisfaction at Terminal 3 Airport Soekarno Hatta on The Covid-19 Pandemic Intan, Chyntia Sri; Lois, Lingga; Wahyuni, Rr. Endang; Kholdun, Amrulloh Ibnu
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 8 No. 2 (2022): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v8i2.1215

Abstract

The purpose of this study was to determine the effect on facilities and service quality on passenger satisfaction during the Covid-19 pandemic. The population of thus research is passengers at Terminal 3 Soekarno Hatta International Airport. The method used in this research is quantitative method with data analysis technique using validity test, reliability test, multiple linear regression test, multiple correlation coefficient test, multiple determination coefficient test, Classical Assumptions, namely multicollinearity test, T test and F test. The result of data processing in this study, facilities and service quality have a positive and significant effect partially or simultaneously, It means that passengers are satisfied with the facilities and service quality at Terminal 3 Soekarno Hatta International Airport.
Analysis of The Elements of Logistics Customer Service In Freight Forwarding Purwoko, Harry; Thamrin, HM; Yuliyanto, Agus; Sembiring, Honny Akira
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 8 No. 2 (2022): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v8i2.1203

Abstract

Logistics is as service industry that relies heavily on people to execute operations in order to provide a better perception to customers through customer service. In stiff competition, customer service will make a big difference between competitors. A qualitative study using in-depth interview analyse the effectiveness of implementing three elements of logistics customer service, i.e., pre-transactions, in transactions and post-transactions, particularly in the international freight forwarding activities to understand the three elements of customer service transactions. The result shows a strong relationship and impact between the elements, although most of the topics in these elements are not relevant to freight forwarding industry.
Tingkat Efektifitas Dan Efisiensi Terhadap Kebutuhan Pelanggan Pengguna Jasa Light Rail Transit Sonya Sidjabat; Tri Mulyani Setyowati; Erni Pratiwi Perwitasari
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 7, No 3 (2021): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v7i3.756

Abstract

The purpose of this study is to determine and analyze the level of effectiveness and efficiency of LRT services using path analysis. Calculations and data processing were carried out using SPSS ver 26 with primary data types taken from respondents using the LRT route. Data collection was done by distributing a list questions via google form to 105 respondents. This study uses the Ordinary Least Square regression model which produces research findings that customer needs are not able to mediate the effect of the level of effectiveness and efficiency on the demand for LRT services, or it can be said that the level of effectiveness and efficiency has a direct positive and significant effect on the demand for services. LRT without going through customer requirements. This can be due to the fact that LRT Transportation users because there are still many other transportation options that have advantages over LRT, such as punctuality and the use of more practical transportation. 
Analisis Permasalahan Transportasi Berkelanjutan di Kota Metropolitan Surabaya : Studi Kasus Perkotaan Padat Penduduk Novita, Dwi
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 8 No. 1 (2022): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v8i1.1251

Abstract

This research aims to examine the issues and solutions of sustainable transportation in the metropolitan city of Surabaya, focusing on densely populated urban areas. The research method used in this study is qualitative, relying on secondary data sources. The findings of this study reveal that one of the main factors causing transportation problems in urban areas, especially in Surabaya, is the high number of motorized vehicles leading to traffic congestion. Secondly, there is a lack of efficiency in public transportation. Thirdly, there is a lack of comfort and safety. Fourthly, there is a scarcity of facilities in public transportation, and lastly, there is a lack of awareness among the population regarding the use of traffic facilities. Then, the high rate of growth in Surabaya city will result in a significant amount of traffic congestion in certain areas. Transportation challenges with cross-regional impacts, such as in the metropolitan urban areas of Surabaya, cannot be addressed or handled separately by individual regions. To overcome these challenges, coordination and cooperation between various areas are required. In order to achieve efficiency and optimal results, it is recommended that management be carried out in an integrated manner as a single system, without considering administrative boundaries. From these issues, the researcher proposes a solution, which is the establishment of sustainable transportation such as the Mass Rapid Transit (MRT), improving facilities and infrastructure to support the transportation sector, and raising public awareness to encourage the use of public transportation.
Intservqual Model di Stasiun Perpindahan Selama Masa Pandemik Covid-19 Deslida Saidah; Honny Fiva Akira Sembiring; Lut - Mafrudoh
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 7, No 3 (2021): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v7i3.689

Abstract

An interchange station or transfer station is a train station for more than one route that allows passengers to move from one route to another without leaving the station by paying a one-way fare. The purpose of this study was to determine the level of internal service capability in the organization in the field of internal customer service at the crossing station between front-line staff and support staff during the covid 19 pandemic. The research method used was a quantitative method with an analysis of internal quality measurements using the Intservqual model and measurements based on there is a gap between the service expected by internal customers (employees of other departments) and the service they actually receive. The sample used is accidental sampling of 105 support staff and 23 front line staff. The results of the study show that there is a gap that is still in a negative position, meaning that based on each dimension of the two gaps, it is still necessary to improve internal services between front-line staff and support staff.
Dampak Pandemi Covid-19 Terhadap Efektifitas Operasional Tol Laut Di Wilayah Indonesia Tengah Indarno Sugeng R; Hadijah Hadijah; Buce Akhmad Syafaat; Yulinda Yusar Yusar
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 7, No 3 (2021): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v7i3.750

Abstract

The Sea Highway is a program of the Indonesian government that aims to improve connectivity between regions, equitable distribution of goods and reduce price disparities between the western region of Indonesia and the central region of Indonesia. This program started in 2014 and is still running today. However, at the beginning of 2020, the Covid-19 pandemic hit every country including Indonesia and had an impact on all sectors, including the Sea Highway program. The purpose of the study is to determine the extent of the impact of the Covid-19 pandemic on the effectiveness of the Sea Highway, it is necessary to conduct a study to compare the operational conditions of the Sea Highway during conditions before the pandemic and during the Covid-19 pandemic. To conduct this research, it is necessary to collect primary and secondary data. The method applied in this study is a qualitative descriptive approach by collecting primary data obtained from PT Djakarta Lloyd which is directly involved in the Sea Highway program and collecting secondary data from related literature and previous research. This research is limited to Central Indonesia shipping lanes and operational effectiveness in terms of shipping route criteria. The results of this study show that the frequency of shipping, and delivery times before and during the pandemic are constant, while the number of cargoes and prices have decreased. In conclusion, this study can be the basis of a solution to increase the effectiveness of the operation of the Sea Highway during the Covid-19 pandemic.
The Effect of Perceived Quality and Brand Image on Sriwijaya Air Ticket Purchase Decisions Periods January – July 2022 Sidjabat, Sonya; Fadillah, Ine
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 8 No. 2 (2022): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v8i2.1219

Abstract

Airlines in Indonesia compete each other to attract people's attention to use their services. The purpose of this study to analyze the effect of perceived quality and brand image on the purchase decision of Sriwijaya Air airline tickets for the period January - July 2022. This study uses quantitative methods. The sampling technique used is simple random sampling with 120 respondents and the data were processed using SPSS version 26. Data were analyzed by validity test, reliability test, normality test, multicollinearity test, heteroscedasticity test, multiple regression analysis, coefficient of determination test (R2), t test, and F test. Based on the results of the analysis and discussion for perceived quality and brand image on purchase decision, the t test shows that tcount > ttable which states that the perceived quality and brand image has a positive and significant effect on purchase desicion for Sriwijaya Air airline tickets. F test show that the value of Fcount > Ftable partially perceived quality and brand image has a positive and significant effect on the purchase desicion for Sriwijaya Air tickets.
Efektivitas Pengelolaan Kapal Latih Arief, Muchlis Imanullah; Syafaat, Buce Akhmad; Hadijah, Hadijah; Rohyana, Mochamad Furqon; Sugiawiharja, Egi; Setyawati, Aswanti
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 8 No. 1 (2022): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v8i1.1297

Abstract

The function of the training ship is as a place for education, training, demonstration and simulation at sea and as a laboratory for educational and teaching activities that develop and improve knowledge, skills, understanding and experience as well as attitudes on board. The aims of the research is to find out whether the management of the training vessel, study case on board KL MH Thamrin, is effective and efficient according to its function, and also to find out whether the management of the training vessel is optimal for human resource development under the Sea Transportation Human Resources Development, as well as to find out the legal and regulatory aspects that support implementation of training activities as a practical learning for cadets. The research’s method is qualitative descriptive. The results showed that the level of effectiveness of the management of the training vessel was effective in the purpose of familiarizing the cadets before carrying out marine practices on commercial vessels. However, there needs to be consistency in the duration of the training implementation. Guidelines for the implementation of training on training ships have not been implemented optimally. There needs to be assignments for lecturers/instructors on board. Programs and training on training ships have not been fully accommodated in the education and training curriculum.
Kualitas Pelayanan dan Kepuasan Melalui Brand Image Terhadap Loyalitas Peserta Diklat Kepelautan Dian Lieska Ocviany; Annik Mayseptyana; Tatang Suryana; Medy Purwanto
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 7, No 3 (2021): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v7i3.755

Abstract

The purpose of the study was to determine the influence of the factors that influence the quality of service and satisfaction of training participants through the brand image of the marine education and training institution. Methods of research uses quantitative with Path Analysis technique. Path analysis is an extension of regression analysis, to estimate causality between predetermined variables. The results of statistical calculations show that there is an indirect effect of service quality on customer loyalty through Brand Image with a coefficient value of 0.133 and shows that there is an indirect effect of customer quality on customer loyalty through Brand Image with a coefficient value of 0.418. With the results of the study showing the influence of each variable, the service quality affects the satisfaction of the marine training and education institutions, the service quality affects the brand image, the satisfaction affects the brand image, the service quality effects on the loyalty of marine training participants, the brand image affects the loyalty of the marine training participants, the affects the loyalty, the service quality of the marine training and education institutions affects the loyalty of the marine training participants through the brand image.
Pengaruh Transportasi Umum Terhadap Perkembangan Antar Wilayah Administrasi di Jakarta Putri, Nasha Indi Pratama
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 8 No. 1 (2022): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v8i1.1249

Abstract

Public transportation plays an important role in the economic growth of a city by increasing people's mobility, distributing goods and services, and encouraging investment. One of the cities with the best public transportation in Indonesia is Jakarta. This study aims to analyze the effect of public transportation on people's mobility and the economy between administrative areas in Jakarta. The research method uses descriptive qualitative analysis using secondary data from the Central Statistics Agency (BPS) and Ministry Relationship Directorate General Railways. The research focuses on the transportation and warehousing sector by using GDP as an indicator of economic growth. Research results show high mobility in Jakarta has an impact on economic and sector growth transportation contribute to GRDP. Public transportation such as Transjakarta and Commuter Line Trains are the main choices in transportation mobility for Jakarta residents who reflect awareness of continuity, reduce traffic congestion and contribute to the development economy besides That Transportation common in Jakarta facilitates delivery of goods and services. Efficient transportation development and integration carried out by the Jakarta government is key in supporting economic growth and mobility of people, goods and services in Jakarta.

Page 28 of 32 | Total Record : 317

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