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SENGKUNI Journal (Social Science and Humanities Studies)
Published by Perkumpulan Dosen Muda Bengkulu
ISSN : 27235238     EISSN : 27235246     DOI : https://doi.org/10.37638/sengkuni.1.2
Core Subject : Humanities, Education, Social,
Humanities Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences
SENGKUNI JOURNAL publishes scientific papers on the research and scientific studies in the scope of humanities and social studies, such as anthropology, studies, business, communication studies, corporate governance, criminology, the study of cross-cultural, demographic, economic studies of development, the study of education and ethics, social geography, the study of information technology management, industrial relations, international relations, legal studies, media studies, political science, the study of population dynamics, the study of psychology, the study of public administration, social welfare, religious studies and linguistics.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 171 Documents
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SURVEI KEPUASAN PELAYANAN ADMINSTRATIF DESA DESA PEKIK NYARING KABUPATEN BENGKULU TENGAH ALIMANSYAH; Qori Rahayu
SENGKUNI Journal (Social Science and Humanities Studies) Vol. 7 No. 1 (2026)
Publisher : Perkumpulan Dosen Muda (PDM) Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37638/sengkuni.7.1.47-58

Abstract

: Tujuan survei ini dilakukan untuk mengetahui kepuasan warga terhadap pelayanan administrative desa oleh Pemerintah Desa Pekik Nyaring pada tahun 2025. Survei ini dilakukan dengan menggunakan teknik sampel acidental kepada 30 orang responden yang terdiri dari masyarakat Desa Pekik Nyaring yang pernah menerima pelayanan administratif desa. Teknik pengumpulan data melalui kuisioner dengan 10 pertanyaan yang diajukan yaitu persyaratan pelayanan, prosedur pelayanan, kecepatan pelayanan, biaya/tarif pelayanan, kesesuaian produk pelayanan yang sesuai standar, kemampuan atau kompetensi petugas pelayanan, prilaku petugas pelayanan, sarana dan prasarana pelayanan, penanganan pengaduan saran dan masukan dan kenyamanan lingkungan, serta keamanan pelayanan. Untuk mengukur kepuasan digunakan empat kategori yang menjadi indeks pengukuran yaitu sangat puas, puas, kurang puas dan tidak puas. Dari hasil survei tentang kepuasan pengguna pelayanan di Desa Pekik Nyaring mengungkapkan bahwa hasilnya adalah Puas, dengan skor Indeks yaitu 77,35. Berdasarkan hasil ini diharapkan dapat menjadi bahan evaluasi bagi pemerintah desa pekik nyaring untuk dapat mempertahankan unsur-unsur pelayanan yang ada dan sudah baik dan sangat baik serta dapat memperbaiki unsur-unsur pelayanan yang ada untuk menjadi lebih baik lagi di tahun selanjutnya dalam memberikan pelayanan administratif desa yang prima.
IMPLEMENTASI PERATURAN PEMERINTAH NOMOR 30 TAHUN 2019 TENTANG PENILAIAN KINERJA PEGAWAI NEGERI SIPIL PADA DINAS SOSIAL KOTA BENGKULU Gracya Rotua Tambun Saribu; Kahar Hakim; Jatmiko Yogopriyatno
SENGKUNI Journal (Social Science and Humanities Studies) Vol. 5 No. 1 (2024)
Publisher : Perkumpulan Dosen Muda (PDM) Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The aim of this research is to find out and describe the process of implementing Government Regulation Number 30 of 2019 concerning Performance Assessment of Civil Servants at the Bengkulu City Social Service. To describe clearly and in detail the data obtained from this research, the researcher used a descriptive qualitative research approach. Based on the results of this research, it can be concluded that the implementation of Government Regulation Number 30 of 2019 concerning Performance Assessment of Civil Servants at the Bengkulu City Social Service has been carried out but has not gone well, this is proven by the socialization that has been carried out via social media, namely the WhatsApp application, but has not yet been implemented. effectiveness can be seen from the lack of understanding of civil servants in filling out the SKP. So socialization must be carried out directly to explain again how to fill in and the contents of these regulations. The implementation has not gone well, because many civil servants have problems filling out the SKP so that civil servants have to ask the Head of Civil Service Subdivision even though the person concerned doesn't really understand. This causes many errors to occur when the files are collected which cause the files to be returned for repair. Monitoring has been going well, as evidenced by the discovery of obstacles in filling out the SKP. Evaluation, where there are civil servants who state that no evaluation has been carried out at the Social Service. This proves that the concept of evaluation activities is still unclear, thus making civil servants confused about whether the activities are being evaluated or not.
Kualitas Pelayanan Frontliner di Bank Rakyat Indonesia Unit Siantan Kota Pontianak Agisna Mar'atana; Nurul khotimah
SENGKUNI Journal (Social Science and Humanities Studies) Vol. 6 No. 2 (2025)
Publisher : Perkumpulan Dosen Muda (PDM) Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37638/sengkuni.6.2.141-146

Abstract

Kualitas layanan di lembaga perbankan memainkan peran krusial dalam kepuasan pelanggan dan reputasi institusi, terutama saat melayani populasi rentan yang menerima bantuan sosial pemerintah. Namun, terdapat kesenjangan yang signifikan antara kerangka kerja kualitas layanan teoretis dan praktik implementasi aktual, terutama dalam layanan frontline bagi penerima manfaat Kartu Keluarga Sejahtera (KKS) yang menghadapi tantangan literasi dan dokumentasi. Penelitian ini bertujuan untuk menentukan faktor-faktor yang mempengaruhi kualitas layanan publik yang diberikan oleh petugas layanan langsung di Unit Bank Rakyat Indonesia (BRI) Siantan, Kota Pontianak, khususnya dalam layanan untuk penerima bantuan KKS. Pendekatan penelitian deskriptif kualitatif digunakan, dengan melibatkan supervisor Unit BRI Siantan dan pelanggan penerima KKS sebagai subjek penelitian. Teknik pengumpulan data meliputi observasi, wawancara, dan analisis dokumen, dengan data dianalisis melalui proses reduksi, penyajian, dan penarikan kesimpulan. Temuan menunjukkan bahwa keandalan dalam kualitas layanan pelanggan untuk penerima KKS belum optimal akibat fasilitas infrastruktur yang tidak memadai dan sosialisasi yang kurang bagi pelanggan dengan tantangan literasi dan masalah verifikasi tanda tangan. Meskipun responsivitas menunjukkan kinerja yang baik, masih ada ruang untuk perbaikan. Yang paling signifikan, empati muncul sebagai faktor penentu dalam sikap layanan pelanggan, menyoroti pentingnya pendekatan berorientasi manusia dalam pelayanan populasi rentan di layanan perbankan. Kata Kunci: Kualitas, Pelayanan, Frontliner, Customer Service, Bank.
Analisis Kelembagaan Mal Pelayanan Publik Kabupaten Banjar Ridwan Syarani; Sitna Hajar Malawat; Beni Akhmad; Haris Utomo
SENGKUNI Journal (Social Science and Humanities Studies) Vol. 6 No. 2 (2025)
Publisher : Perkumpulan Dosen Muda (PDM) Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37638/sengkuni.6.2.199-208

Abstract

Public Service Mall (MPP) is a public service management unit at the Regency/City level whose operations involve several stakeholders. This multi-stakeholder institution certainly requires a solid and agile institution so that the service process runs well according to what is planned and determined. The results of the institutional evaluation are one of the benchmarks for the success of the MPP. The MPP institution, which is coordinated by the Investment and One-Stop Integrated Services Office, has not been comprehensively evaluated. The results of the MPP institutional analysis are expected to provide input for improving the operations of public service institutions in the future. The design of data collection techniques was carried out through interviews and literature, the design of data analysis used analytical qualitative analysis techniques, especially through the perspective of the institutional development framework. The Public Service Mall institution as a whole is the embodiment of the relationships between institutional variables and forms the final part of the institutional process itself. In the institutional process, all elements of linkage or interrelationships between institutional variables are well depicted in the Banjar Regency MPP. Institutionalization as an evaluative variable is the objective of the standard for assessing the success of institutional development efforts at the MPP of Banjar Regency, as reflected in the operational running of services from the beginning of its formation until now.
Implementasi Perda Kabupaten Bengkulu Utara Nomor 4 Tahun 2016 Tentang Ketertiban Umum Dan Ketenteraman Masyarakat Dalam Wilayah Kabupaten Bengkulu Utara Yohanes Yohanes Susanto; Wita Hairani; Shinta Wiji Rahayu
SENGKUNI Journal (Social Science and Humanities Studies) Vol. 6 No. 2 (2025)
Publisher : Perkumpulan Dosen Muda (PDM) Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37638/sengkuni.6.2.147-154

Abstract

This study is a descriptive research using a qualitative approach, aiming to describe and analyze the implementation of Regional Regulation Number 4 of 2016 of North Bengkulu Regency concerning Public Order and Community Tranquility. The research focuses on the execution of the policy by the Civil Service Police Unit (Satpol PP) and the obstacles encountered in maintaining public order within the region. The findings indicate that the policy implementation is generally aligned with the objectives of the regulation, particularly in creating a peaceful, orderly, and harmonious social environment. The availability of human resources is considered sufficient, communication between agencies is running effectively, and tasks are carried out using persuasive and humanistic approaches. However, the effectiveness of the policy still faces several challenges, including limited budget allocation, low public awareness, weak enforcement of sanctions, and a shortage of personnel. Based on these findings, it is recommended that the local government increase budget support, enhance public legal awareness through continuous socialization and education, and strengthen cross-sectoral coordination. Additionally, the provision of legal vending zones for street vendors is needed to prevent disruption to public order, alongside the enforcement of regulations that are firm yet humanistic
Peran Pemimpin dalam Menjaga Kualitas Produk Minuman BPOM pada PT. Tirta Fresindo Jaya di Kabupaten Banyuasin Heru Adi Putranto; Citra Lasha; Sunarto; A.Ridhuan Habena; Tetty Espriyanti Malau
SENGKUNI Journal (Social Science and Humanities Studies) Vol. 6 No. 2 (2025)
Publisher : Perkumpulan Dosen Muda (PDM) Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37638/sengkuni.6.2.169-178

Abstract

As a beverage manufacturing company, PT. Tirta Fresindo Jaya (Mayora Indah Tbk Group) is required to consistently maintain product quality in accordance with Food and Drug Monitoring Agency (BPOM) standards to remain competitive and meet the industry's requirements. This study aims to determine the role of leaders in maintaining product quality and the factors that support the successful implementation of quality standards.The study employed a descriptive qualitative method, with data collection techniques including observation, interviews, documentation, and literature review. The research informants included the Production Unit Head, Production Operators, Production Administrators, and the public as consumers. The results indicate that leaders play a crucial role through planning, supervision, communication, reward provision, and prompt decision-making when quality issues arise. Leaders also foster a culture of quality and SOP compliance with BPOM standards. In conclusion, the success of maintaining product quality at PT. Tirta Fresindo Jaya is inseparable from effective, participatory leadership, and consistency in adhering to quality standards.
EVALUASI PROGRAM RELAWAN DEMOKRASI PEMILIHAN LEGISLATIF DI KECAMATAN PANJI KABUPATEN SITUBONDO Yuda Yuliyanto
SENGKUNI Journal (Social Science and Humanities Studies) Vol. 6 No. 2 (2025)
Publisher : Perkumpulan Dosen Muda (PDM) Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37638/sengkuni.6.2.179-184

Abstract

Bagi Indonesia yang merupakan negara demokrasi, pemilu merupakan mekanisme utama yang harus ada dalam tahapan penyelenggaraan negara dan pembentukan pemerintah. Pemerintahan dari, oleh dan untuk rakyat diharapkan benar-benar dapat diwujudkan melalui penataan sistem dan kualitas penyelenggaraan pemilu.Program relawan demokrasi adalah gerakan sosial yang dimaksudkan untuk meningkatkan partisipasi dan kuliatas pemilih dalam menggunakan hak pilih. Relawan demokrasi menjadi mitra KPU dalam menjalankan agenda sosialisasi dan pendidikan pemilih. Bentuk peran serta masyarakat ini diharapkan mampu mendorong tumbuhnya kesadaran tinggi serta tanggung jawab penuh untuk menggunakan haknya dalam pemilu secara optimal. Adapun tujuan penelitian yaitu untuk mendapatkan gambaran mengenai Program Relawan Demokrasi di Kecamatan Panji Kabupaten Situbondo. Pengumpulan data dengan melakukan kajian pustaka yang terkait, observasi langsung dan wawancara terhadap beberapa informan yang telah ditentukan dalam penelitian ini, Bagaimana Pelaksanaan Progran Relawan Demokrasi Pemilihan Legislatif Di Kecamatan Panji Kabupaten Situbondo. Analisis data dengan analisis kualitatif secara deskriptif disertai penjelasan hasil wawancara sebenarnya terhadap tujuan penelitian. Hasil penelitian ini adalah program relawan demokrasi masih belum dapat dikatakan optimal. Harapan kedepan program relawan demokrasi mampu untuk mendongkrak partisipasi masyarakat dalam pemilu.
Multikulturalisme dan Dinamika Sosial Lansia di Panti Jompo Yayasan Netizen Cinta Singkawang (Studi Kasus) Rizky Septia Utami Bafadal; Dita Pratiwi
SENGKUNI Journal (Social Science and Humanities Studies) Vol. 6 No. 2 (2025)
Publisher : Perkumpulan Dosen Muda (PDM) Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37638/sengkuni.6.2.155-168

Abstract

This qualitative case study examines the implementation of multiculturalism and social dynamics among the elderly at the Netizen Cinta Singkawang Nursing Home Foundation in Indonesia. Data were collected through in-depth interviews with the founder of the nursing home and an analysis of transcript documents. The analysis was guided by Parsudi Suparlan's Theory of Multiculturalism and Herbert Blumer's Theory of Symbolic Interactionism. The findings reveal that multiculturalism is practiced through inclusive policies that prioritize the value of humanity, the accommodation of halal dietary needs for all residents, and the celebration of major religious holidays. Social dynamics are characterized by harmonious daily interactions, the formation of a collective identity as a "nursing home family," and the freedom granted to the elderly, which enhances their sense of happiness and social integration. The study concludes that a humanistic and non-sectarian multicultural approach significantly improves the emotional well-being and social integration of the elderly in a culturally diverse nursing home environment.
Pengaruh Konseling Kelompok Adlerian Untuk Meningkatkan Self-Wareness Anak Di Panti Asuhan Muhammadiyah Koto Baru Indri syarifah; Masril
SENGKUNI Journal (Social Science and Humanities Studies) Vol. 6 No. 2 (2025)
Publisher : Perkumpulan Dosen Muda (PDM) Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37638/sengkuni.6.2.185–198

Abstract

This research originated from the fact that there are children at the Muhammadiyah Orphanage Koto Baru who have low self-awareness. The school counselor is one of the parties who strives to help students improve their self-awareness. The purpose of this study is to examine the level of self-awareness among children at the Muhammadiyah Orphanage Koto Baru and to assess the effectiveness of Adlerian group counseling in enhancing their self-awareness. This research is a pre-experimental study using the One-Group Pre-Test Post-Test design. The research sample consisted of eight children from the Muhammadiyah Orphanage Koto Baru who were identified as having low self-awareness. Data collection techniques involved a self-awareness scale. Data were analyzed using a paired t-test with the assistance of the Statistical Product and Service Solution (SPSS) version 25 and the N-Gain test. The findings of the study showed that the self-awareness of the children before receiving Adlerian group counseling (pre-test) was in the low category, and after receiving Adlerian group counseling (post-test), it increased to the moderate category. This indicates a difference in self-awareness before and after the group counseling intervention. Therefore, it can be concluded that Adlerian group counseling is effective in improving the self-awareness of children at the Muhammadiyah Orphanage Koto Baru. Based on these results, it is recommended that school counselors further develop guidance and counseling services, especially Adlerian group counseling, to help improve the self-awareness of children in orphanages.
Analisa Konsistensi Hukum Dalam Penetapan Isbat Nikah (Studi Kasus Penetapan Nomor 520/pdt.p/2019/pa.lmj): Hadziq Hisbulloh Hadziq; Mahdil Mawahib
SENGKUNI Journal (Social Science and Humanities Studies) Vol. 6 No. 2 (2025)
Publisher : Perkumpulan Dosen Muda (PDM) Bengkulu

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Abstract

This writing is researching the extent of consistency of judges' decisions in court regarding the legal regulations that stipulate that the submission of a marriage confirmation (isbat nikah) when one party has passed away must be submitted in a contentious manner, meaning that there must be a family member of the deceased party as the opposing or respondent party, and the product of the marriage confirmation is in the form of a judgment, not a determination. However, the case of the marriage confirmation application in the Religious Court of Lumajang Regency, East Java, in case number 520/Pdt.P/2019/PA.Lmj, was granted by the Panel of Judges voluntarily, even though it should have been submitted as a contentious case. This research utilizes the normative juridical research method with a case approach, aiming to understand how legal rules or norms are applied in legal practice. The research findings indicate that the submission of marriage confirmation application number 520/Pdt.P/2019/PA.Lmj was not submitted in a contentious manner but was submitted voluntarily due to a legal issue, namely that the husband's family could not be seated as heirs because all of them are non-Muslims (Hindus) and therefore cannot be categorized as heirs.

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