cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
Noni Antika Khairunnisah
Contact Email
lpp.mandala@gmail.com
Phone
+6282341616497
Journal Mail Official
lpp.mandala@gmail.com
Editorial Address
Ahmad Yani, Indonesia Chandra Laksamana, Indonesia
Location
Kota mataram,
Nusa tenggara barat
INDONESIA
Research of Service Administration Health and Sains Healthys
Published by Lembaga Penelitian dan Pendidikan Mandala
ISSN : 28304748     EISSN : 28304772     DOI : 10.36312
Core Subject : Health,
Health Professions Public Health
Research of Service Administration Health and Sains Healthys is a scientific publication related to Politics is the result of literature studies, study of issues, and the results of research that develops in the community. This journal uses Indonesian. Publish 2 times every year.
Arjuna Subject : Profesi Kesehatan - Menejmen Informasi Kesehatan
Articles 106 Documents
 7   8   9   10   11 
Penghitungan Unit Cost pada Ekokardiografi Jantung dengan Metode Activity-Based Costing (ABC) Berdasarkan Tarif INA-CBG’s di RSAL Dr. Oetojo Sorong Pratama, Rhegy Seno; Purwadhi, Purwadhi; Rinawati, Rinawati
Research of Service Administration Health and Sains Healthys Vol 6, No 2 (2025): Research of Service Administration Health and Sains Healthys (Desember)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i2.9392

Abstract

Penelitian ini bertujuan untuk menghitung unit cost layanan ekokardiografi di RSAL dr. Oetojo Sorong, Papua Barat Daya, dengan menggunakan metode Activity-Based Costing (ABC) dan membandingkannya dengan tarif INA-CBG’s yang diterapkan. Metode penelitian yang digunakan adalah pendekatan kuantitatif deskriptif dengan fokus pada analisis biaya langsung, biaya overhead, dan alokasi biaya berdasarkan aktivitas. Data yang digunakan meliputi data primer berupa observasi langsung dan wawancara, serta data sekunder seperti laporan keuangan dan rekam medis rumah sakit. Hasil penelitian menunjukkan bahwa unit cost layanan ekokardiografi yang dihitung menggunakan metode ABC lebih tinggi dibandingkan dengan tarif INA-CBG’s, yang mengindikasikan adanya disparitas antara tarif standar dan biaya aktual. Penerapan metode ABC memberikan manfaat signifikan bagi RSAL dr. Oetojo Sorong dalam mengidentifikasi aktivitas yang memakan biaya besar, meningkatkan efisiensi operasional, serta memberikan transparansi dalam pengelolaan biaya. Penelitian ini juga memberikan rekomendasi kepada manajemen rumah sakit untuk mengevaluasi tarif layanan dan BPJS Kesehatan untuk meninjau kembali kesesuaian tarif INA-CBG’s dengan biaya aktual layanan kesehatan.
the Influence of Patient Experience and Patient Trust on the Desire to Return to Treatment at the Calysta Karawang Clinic Based on Sor Theory Yuniar, Rillawanti; Rohendi, A.; Andikarya, R. Oke
Research of Service Administration Health and Sains Healthys Vol 6, No 2 (2025): Research of Service Administration Health and Sains Healthys (Desember)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i2.9254

Abstract

Quality health services are one of the main factors in determining patient loyalty, especially in aesthetic clinic services such as the Calysta Karawang Clinic. Patients' experience while receiving services and their level of trust in the clinic are important elements that influence the decision to return for treatment. This study aims to analyze the influence of patient experience and patient trust on the desire to return to treatment using the Stimulus-Organism-Response (SOR) theoretical framework. The research was conducted with a quantitative approach using survey techniques on 81 respondents. The independent variables studied were patient experience (X₁) and patient trust (X₂), while the dependent variable was the desire to return (Y). Data analysis was carried out with multiple linear regression using SPSS 26. The results showed that both partially and simultaneously, patient experience and patient trust had a significant effect on the desire to return to treatment. The coefficient of determination (R²) of 83.7% indicates that the two variables are able to explain the variation in the desire to return strongly. The findings emphasize the importance of improving doctor-patient communication, facility convenience, cost transparency, and strengthening clinic image to increase patient loyalty.
Effect of Bay Leaf Extract (Syzygium polyanthum) on Blood Glucose, Malondialdehyde, and Insulin Levels in Animal Models of Diabetes: A Systematic Review Santoso, Brian Nathaniel; Rochmanti, Maftuchah; Lukitasari, Lina
Research of Service Administration Health and Sains Healthys Vol 6, No 2 (2025): Research of Service Administration Health and Sains Healthys (Desember)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i2.10008

Abstract

Diabetes mellitus (DM) is a chronic metabolic disorder characterized by hyperglycemia resulting from impaired insulin secretion or action. Long-term antidiabetic therapy may cause adverse effects, highlighting the need for safer alternative treatments. Syzygium polyanthum (bay leaf) contains various bioactive compounds with antidiabetic and antioxidant activities. This study aimed to evaluate the effects of Syzygium polyanthum leaf extract on blood glucose, malondialdehyde (MDA) and insulin levels in diabetic rat models through a systematic review. This review was conducted in accordance with the Preferred Reporting Items for Systematic Review and Meta-Analyses (PRISMA) guidelines. Literature searches were performed in PubMed, Scopus, ScienceDirect, and Google Scholar. Included studies were experimental in vivo studies using diabetic rat models that assessed the effects of Syzygium polyanthum extract on blood glucose, insulin, and/or MDA levels. Risk of bias was evaluated using the CAMARADES tool. The results showed that administration of Syzygium polyanthum extract at doses of 250–500 mg/kg body weight consistently reduced blood glucose levels, accompanied by increased insulin levels and decreased MDA levels. These findings indicate that Syzygium polyanthum leaf extract has potential antidiabetic and antioxidant effects in animal models of diabetes
The Effect of Environmental Comfort and Quality of Doctor's Examinations on Outpatient Satisfaction at Mentari 2 Clinic Bandung Regency Nurhadiyansah, Nurhadiyansah; Rohendi, A.; Rinawati, Rinawati
Research of Service Administration Health and Sains Healthys Vol 6, No 2 (2025): Research of Service Administration Health and Sains Healthys (Desember)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i2.10018

Abstract

This study aims to find out how the picture of environmental comfort, the quality of doctor's examinations, and outpatient satisfaction, as well as to find out how the effect of environmental comfort and the quality of doctor's examinations on outpatient satisfaction at Mentari 2 Clinic Bandung Regency. The factors tested in this study were the comfort of the environment and the quality of the doctor's examination as independent variables. Meanwhile, outpatient satisfaction is a dependent variable. The research method used in this study is a verification method. The population in this study is outpatients of Mentari 2 Clinic in Bandung Regency which totals 13,843. The sample determination technique used in this study is the probability sampling technique with a simple random sampling method, and uses the yamane formula with a significance level of 10%, so that the sample in the study is 96 outpatients. The analysis method used in this study is multiple linear regression analysis at a significance level of 10%. Based on the results of the partial and simultaneous study, it shows that the comfort of the environment and the quality of doctor's examinations have a significant effect on the satisfaction of outpatients at the Mentari 2 Clinic in Bandung Regency. In addition, the magnitude of the influence of environmental comfort and the quality of doctor's examinations in contributing to outpatient satisfaction was 62.8%.
The Role of Microglia and Astrocytes in the Neuroinflammation Process in Acute Ischaemic Stroke Qomala, Dianing Aluh; Jayawardhana, I Ketut Wisnuaji; Abtartu, Lalu Hizrian; Rabsanjani, Rabsanjani; Hunaifi, Ilsa
Research of Service Administration Health and Sains Healthys Vol 6, No 2 (2025): Research of Service Administration Health and Sains Healthys (Desember)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i2.9784

Abstract

Acute ischemic stroke triggers a complex neuroinflammatory response involving resident glial cells, particularly microglia and astrocytes. Microglia rapidly activate following ischemia and polarize into two main phenotypes: the pro-inflammatory M1 phenotype, which exacerbates neuronal damage through the release of cytokines like TNF-α, IL-1β, and reactive oxygen species (ROS), and the anti-inflammatory M2 phenotype, which promotes tissue repair via IL-10 and IL-4 secretion. Astrocytes also play a dual role: in the acute phase, they exert neuroprotective effects by regulating glutamate homeostasis, producing antioxidants (e.g., glutathione and superoxide dismutase), and supporting neurogenesis and angiogenesis; however, in the chronic phase, reactive astrocytes contribute to glial scar formation, which inhibits axonal regeneration. The dynamic interplay between microglia and astrocytes critically shapes the neuroinflammatory milieu—determining whether the response is protective or detrimental. Understanding these dual roles offers promising avenues for developing neuroprotective therapies targeting neuroinflammation after acute ischemic stroke.
Evaluation of Human Resource Governance in Improving the Efficiency of Drug Services: Study at the Outpatient Pharmacy Depot of Mokopido Regional Hospital, Tolitoli Regency, Central Sulawesi Province Fardiyani, Fanny; Andriani, Rian; Lestari, Yuniati
Research of Service Administration Health and Sains Healthys Vol 6, No 2 (2025): Research of Service Administration Health and Sains Healthys (Desember)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i2.9923

Abstract

The long waiting time for medication services at the Outpatient Pharmacy Depot of Mokopido Tolitoli Regional Hospital has become a major issue in improving the quality of hospital services, as it indicates inefficiencies in the human resources (HR) management of pharmacists. This study aims to evaluate HR governance at the pharmacy depot to improve the efficiency of drug services. Identified problems include workload imbalance, patient waiting times that far exceed standards, and increasing public complaints about the lengthy service process. This study used a qualitative approach with in-depth interviews, observation, and document analysis as data collection techniques. Research participants included hospital leaders, medical support officers, pharmacy installation managers, as well as pharmacists, pharmaceutical technicians, and outpatients. The results of the study indicate that HR governance is not yet optimal. Staff needs planning is not based on workload analysis, task division is still rigid, rotation mechanisms are unstructured, competency training is limited, and the performance evaluation system is not integrated with quantitative indicators such as prescription service waiting times. These conditions indicate a gap between managerial policies and operational needs in the field. Based on these findings, improving HR governance is a strategic step to increase service efficiency. The practical implications of this research emphasize the importance of workload-based HR planning, task flexibility and rotation, and the development of measurable training and performance evaluation to support continuous improvement.
The Effect of Competence, Doctor Consultation Time and Facility Availability on Patient Complaints at the Emergency Ed at Permata Hospital, Depok Sijabat, Dewi Rosenni; Andriani, Rian; Suwardhani, Achmad Dheni
Research of Service Administration Health and Sains Healthys Vol 6, No 2 (2025): Research of Service Administration Health and Sains Healthys (Desember)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i2.9925

Abstract

Emergency Department (ED) services are crucial as they directly impact patient survival. A decline in ED visits at Permata Depok Hospital in 2024 and early 2025 has raised concerns, particularly related to patient complaints shared via social media. This study aims to analyse the influence of healthcare workers’ competence, doctor consultation time, and facility availability on patient complaints in the hospital’s ED. This is a quantitative study with a cross-sectional design, involving 93 respondents selected using the Slovin formula from a population of 1,180 patients. Data were collected through a Likert-scale questionnaire and analysed using chi-square tests and logistic regression. The results show that all three variables significantly affect patient complaints (p-value < 0.05), with facility availability especially basic sanitation like soap, tissue, and clean water emerging as the most dominant factor. Managerial implications include the need to prioritize supporting facilities, implement SOPs and regular sanitation audits, adopt rapid reporting systems using QR codes, and make data-driven decisions through satisfaction surveys and WASH-FIT audits. Future research is recommended to expand variables, apply mixed-methods approaches, conduct inter-hospital comparisons, and monitor intervention outcomes.
Evaluation Strategy to Improve the Utilization of Posbindu As-Syifa I in the Facilities Aspect in Gerem Village, Banten Province Utami, Firda Diah; Hidayat, Dasrun; Efawati, Yen
Research of Service Administration Health and Sains Healthys Vol 7, No 1 (2026): Research of Service Administration Health and Sains Healthys (Maret)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v7i1.10145

Abstract

This study analyzes the implementation of service strategic management at Posbindu PTM As-Syifa I in Gerem Village, Banten Province, focusing on service quality, monitoring and evaluation systems, and the role of human resources and stakeholders. Using descriptive qualitative methods through in-depth interviews, observations, and document studies. Results show service quality is quite good with active cadre support and basic screening tools. However, limited infrastructure, absence of permanent facilities, and participant fluctuations remain obstacles. Monitoring and evaluation are conducted through primary health center supervision but lack structured internal evaluation mechanisms. SWOT analysis indicates the need for strengthening internal evaluation SOPs, cadre capacity building, and digitalization of recording. Limited funding and unintegrated stakeholder coordination emphasize the importance of formal cooperation and funding diversification for program sustainability.
The Effect of Working Capital Management Effectiveness and Fixed Asset Management Efficiency on the Financial Performance of Anutapura Regional Hospital, Palu City Wentinusa, Stella Maria; Rohendi, A; Asril, Juli
Research of Service Administration Health and Sains Healthys Vol 7, No 1 (2026): Research of Service Administration Health and Sains Healthys (Maret)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v7i1.10353

Abstract

This study aims to analyze the effect of working capital management effectiveness and fixed asset management efficiency on the financial performance of RSUD Anutapura Palu. The independent variables used are Working Capital Turnover (WCT) and Fixed Asset Turnover (FAT), while financial performance is measured using Return on Fixed Assets (ROFA). A quantitative approach was employed, using multiple linear regression analysis based on financial report data from 2017 to 2022. The results indicate that WCT and FAT simultaneously have no significant effect on ROFA, as shown by a significance value of 0.906 (> 0.05), thus rejecting the alternative hypothesis. These findings suggest that other factors such as high operational costs, fluctuations in BPJS revenue, and the lack of integration of financial indicators into strategic planning documents have a more dominant influence on financial performance. Therefore, improvements in integrated financial management systems and the implementation of result-based budgeting principles are necessary to enhance efficiency and ensure the hospital's financial sustainability.
Addie Model in Analyst Training to Improve the Professionality of Mawar Clinic Lab Officers in Bandung City Muskitta, Feronica Melinda; Andriani, Rian; Sukajie, Bambang
Research of Service Administration Health and Sains Healthys Vol 7, No 1 (2026): Research of Service Administration Health and Sains Healthys (Maret)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v7i1.10237

Abstract

This study aims to analyze the training model for Medical Laboratory Technology Analysts (ATLM) in improving staff professionalism at the Mawar Clinical Laboratory in Bandung City. The research employed a qualitative case study design with data collected through in-depth interviews, observations, and documentation reviews. Data analysis was conducted using the ADDIE model—Analysis, Design, Development, Implementation, and Evaluation—supported by thematic coding assisted by NVivo software to enhance analytical rigor and validity. The findings indicate that the analysis phase identified the need to strengthen technical competencies, SOP comprehension, time management, and soft skills among ATLM staff. In the design phase, a competency-based training curriculum was developed according to laboratory standards. During the development phase, training modules, media, and evaluation instruments were produced and validated. Implementation was carried out through blended learning, hands-on practice, and direct supervision. The evaluation demonstrated improvements in ATLM professionalism, particularly in accuracy, discipline, SOP compliance, service quality, and work ethics. Overall, the ADDIE based training model proved relevant and effective in enhancing laboratory staff professionalism and is recommended for sustainable competency development within Mawar Clinical Laboratory.

Page 10 of 11 | Total Record : 106

 7   8   9   10   11 

Filter by Year

2020 2026


Reset
Filter By Issues
All Issue Vol 7, No 1 (2026): Research of Service Administration Health and Sains Healthys (Maret) Vol 6, No 2 (2025): Research of Service Administration Health and Sains Healthys (Desember) Vol 6, No 1 (2025): Research of Service Administration Health and Sains Healthys (Juni) Vol 5, No 2 (2024): Research of Service Administration Health and Sains Healthys (Desember) Vol 5, No 1 (2024): ): Research of Service Administration Health and Sains Healthys (Juni) Vol 4, No 2 (2023): Jurnal Research of Service Administration Health and Sains Healthys (Desember) Vol 4, No 1 (2023): Research of Service Administration Health and Sains Healthys (Juni) Vol 3, No 2 (2022): Research of Service Administration Health and Sains Healthys (Desember) Vol 3, No 1 (2022): Research of Service Administration Health and Sains Healthys (Juni) Vol 2, No 2 (2021): Research of Service Administration Health and Sains Healthys (Desember) Vol 2, No 1 (2021): Research of Service Administration Health and Sains Healthys (Juni) Vol 1, No 2 (2020): Research of Service Administration Health and Sains Healthys (DESEMBER) Vol 1, No 1 (2020): Research of Service Administration Health and Sains Healthys (Juni) More Issue