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SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Published by Sekolah Tinggi Ilmu Sosial Dan Ilmu Politik Imam Bonjol
ISSN : -     EISSN : 28288130     DOI : https://doi.org/10.55850/simbol.v1i2.8
Core Subject : Education, Art, Social,
Arts Environmental Science Social Sciences Other
SIMBOL adalah Jurnal STISIP Imam Bonjol merupakan jurnal yang diterbitkan oleh Lembaga Penelitian dan Pengabdian Masyarakat Sekolah Tinggi Ilmu Sosial dan Ilmu Politik Imam Bonjol untuk Bidang Ilmu Sosial dan Ilmu Politik. SIMBOL menampung banyak isu dan permasalahan yang berkaitan dengan ilmu administrasi publik dan pemerintahan. Tujuan dari publikasi jurnal ini untuk menyebarluaskan konsep, ide dan hasil penelitian dalam ruang lingkup ilmu administrasi publik dan pemerintahan. SIMBOL berfokus kepada masalah utama pada pengembangan administrasi publik dan pemerintahan serta permasalahan sosial , yang mencakup Kebijakan dan Organisasi Sektor Publik, Reformasi Birokrasi Lokal, Tata Kelola Pemerintahan Daerah, Kolaborasi dalam Kebijakan Publik, Inovasi Pelayanan Publik, Manajemen Pemerintahan dan Sumber Daya Manusia,Pemilu dan Demokrasi, Pemerintahan Nagari atau Desa, Kajian Pemerintahan Minangkabau. SIMBOL di publikasikan pertama kalinya pada Januari 2022 secara online. Jurnal SIMBOL diterbitkan sebanyak 2 kali dalam 1 tahun. Setiap Bulan Januari dan Agustus.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 76 Documents
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Layanan Sosial Layanan Sosial dan Pemenuhan Hak Anak Studi di Lembaga Kesejahteraan Sosial (LKSA) Al-Hidayah Asril, A. Fernandos; Pramono, Wahyu; Jendrius
Jurnal Administrasi Publik dan Pemerintahan Vol. 3 No. 2 (2024): SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Publisher : LPPM STISIP IMAM BONJOL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55850/simbol.v3i2.132

Abstract

here are still various problems in providing social services and fulfilling children's rights at LKSA AlHidayah. These problems include inadequate quality of service facilities and infrastructure, incompetent workers, and limited budget. The purpose of this study is to describe the types of social services and fulfillment of children's rights in LKSA Al-Hidayah. This research approach is qualitative with a descriptive type. Research informants were selected using purposive sampling techniques, in data collection using observation techniques, in-depth interviews, and document studies. The results of the study indicate that the types of social services in LKSA Al Hidayah include: 1) basic services (clothing, food, and shelter), 2) psychological services, 3) educational services, 4) health services, 5) recreation and entertainment services, 6) skills and talent development services, 7) spiritual services, and 8) transportation services. Six of the eight types of social services provided are quite good, while the quality of psychological and transportation services is not good enough. The fulfillment of children's rights in this LKSA includes: 1) the right to life, 2) the right to growth and development, 3) the right to protection, 4) the right to education, 5) the right to health, 6) the right to participation, 7) the right to identity, 8) the right to freedom of expression, 9) the right to receive equal treatment, and 10) the right to play and relax. Nine of the ten children's rights have been fulfilled well. However, the right to participation has not been fulfilled well.
Pemberian Pinjaman Dana Bergulir Tanpa Bunga Dalam Upaya Meningkatkan Perekonomian dan Usaha Mikro Kecil dan Menengah (UMKM) di Kabupaten Bandung Rihhadatul ‘Aisy , Alya; Karniawati, Nia
Jurnal Administrasi Publik dan Pemerintahan Vol. 3 No. 2 (2024): SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Publisher : LPPM STISIP IMAM BONJOL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55850/simbol.v3i2.134

Abstract

Bandung Regency is an area with a population of 3.6 million people. With such a large population, Bandung Regency has significant economic potential. The economy of Bandung Regency is supported by the agriculture, plantation, industry and tourism sectors. One of the key elements in the local economic structure is Micro, Small and Medium Enterprises (MSMEs). The role of MSMEs is important in moving the wheels of the local economy, creating jobs and making a positive contribution to regional development. The purpose of this research is to analyze the interest-free revolving fund loan program in an effort to improve the economy and Micro, Small and Medium Enterprises (MSMEs) in Bandung Regency. The results showed that the Bandung Regency Government launched an Interest-Free Revolving Fund Loan Program of Rp 70 billion. However, in its implementation there are still obstacles including the difficulty of borrowers to pay loans, so that funds are not rolled back quickly.
Kepatuhan Pedagang Kuliner Malam Dalam Penataan Di Kawasan Jln. Ahmad Yani Kota Payakumbuh Nikella Septiani, Sri; Handini , Dwiyanti
Jurnal Administrasi Publik dan Pemerintahan Vol. 3 No. 2 (2024): SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Publisher : LPPM STISIP IMAM BONJOL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55850/simbol.v3i2.136

Abstract

This research is about the compliance of night culinary vendors with the city government's regulation on vendor arrangement in Jalan Ahmad Yani Area,Kota Payakumbuh. The government strives to maintain the magnificence and neatness of trading areas through established regulations,on regulation number 09 year 2010. Talcott Parson's social system theory is used in this research. This theory explains that the social system needs to have a clear structure,a system is usually supported by other systems,the system must be able to provide the needs of its actors,and there is participation among members in a system. Moreover,the system must have controls for potential conflicts that would be detrimental. The method used in this research is the qualitative approach with descriptive type. Informants are determined by purposive sampling,a data collection technique with observation,interviews and documentation. Researchers interviewed 16 people: 8 people from the street vendors in Jalan Ahmad Yani area,3 staff from Dinas Pasar (The Market Service),3 buyers,and 2 people from Jalan Sudirman area involved in the Payakumbuh City culinary market. The result shows that the vendors comply with the government's regulations due to several reasons: (1) The regulations have a clear structure, (2) there is support from the relevan agencies (small and medium-sized enterprises), (3) the needs of traders are provided, (4) good cooperation between services, (5) good control from the Market Service, (6) the pleasant attitude from the staffs to vendors. This is influenced by the staff's regulation in dealing with vendors using two methods: (1) Persuasive and (2) repressive
Transparansi Penyaluran Bantuan Langsung Tunai Dana Desa (BLT-DD) Covid-19 Tahun 2022 (Studi Kasus Di Desa Saibi Samukop Kec. Siberut Tengah Kab. Kepulauan Mentawai) Baleuma Sakailoat, Georgerius; Suryaningsih; Handrina, Emi
Jurnal Administrasi Publik dan Pemerintahan Vol. 3 No. 2 (2024): SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Publisher : LPPM STISIP IMAM BONJOL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55850/simbol.v3i2.137

Abstract

Transparency is the disclosure of information clearly and easily accessed by the public both internally and externally which aims to build a sense of trust in carrying out government duties. This study aims to find out how transparent the distribution of direct village cash assistance (BLT-DD) covid-19 in 2022 is in the village of saibi samukop,siberut tengah district. The research carried out was qualitative research with data collection methods through observation,interviews,documentation. The object of this research focuses on the saibi samukop village government,sibirut tengah subdistrict,mentawai islands district. The results of this study indicate that the process of willingness and accessibility of transparency documents for the distribution of direct village cash assistance covid-19 in 2022 in saibi samukop village,siberut tengah subdistrict,still lacks information disclosure in distribution in terms of this can be seen from the determination of the names of family cards as recipients which aren't yet on target. Clarity and completeness of information on the distribution of direct village cash assistance covid-19 in 2022 the village government and its stakeholders have not socialized the community regarding the process of receiving BLT-DD. The openness of the process of channeling direct cash village funds information used is in the form of billboards to provide local scale information to the community. Regulations for the distribution of village cash direct assistance haven't been implemented openly based on early research due to maladministration and discriminatory actions against other community groups who are actually entitled to receive such assistance but are not recorded
Memanfaatkan Instagram untuk Kampanye Politik: Strategi dan Dampaknya di Sumatera Barat Jibril Dihya Azzikra, Muhammad; Dinanti, Mutiara; Rusta, Andri; Fajri, Muhammad; Irawati
Jurnal Administrasi Publik dan Pemerintahan Vol. 3 No. 2 (2024): SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Publisher : LPPM STISIP IMAM BONJOL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55850/simbol.v3i2.145

Abstract

Globalization and technological advancements have transformed communication methods, including strategies for political campaigns. This study examines the role of Instagram as a social media platform in shaping political party campaign strategies in West Sumatra. Employing a literature review methodology, the findings reveal that Instagram’s visually engaging and interactive features have been instrumental for political parties in building personal branding, expanding audience reach, and enhancing public engagement. Tactics such as visual content optimization, hashtag campaigns, and influencer collaborations have proven effective. Data on internet and social media penetration in West Sumatra indicates that Instagram is a powerful tool for connecting with the public. The study highlights how political parties like Gerindra have successfully utilized Instagram to achieve significant audience engagement compared to their competitors. Furthermore, it underscores how the integration of technology into political campaigns not only broadens outreach but also improves the overall effectiveness of campaign strategies.
Analisis Pengaruh Kualitas Komunikasi Dan Pelayanan Customer Service Dalam Meningkatkan Jumlah Nasabah Bank Syariah Arsyad, Kamaruddin; Rismawati; Ramadani, Sindy
Jurnal Administrasi Publik dan Pemerintahan Vol. 4 No. 1 (2025): SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Publisher : LPPM STISIP IMAM BONJOL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55850/simbol.v4i1.173

Abstract

Tujuan dari penelitian ini untuk menganalisis cara komunikasi yang diterapkan oleh Bank Syariah Indonesia (BSI) guna meningkatkan pelayanan kepada nasabah. Komunikasi yang efisien adalah faktor penting dalam mempertahankan hubungan yang positif antara bank dan nasabah, terutama dalam konteks perbankan syariah yang mengandung nilai dan prinsip tertentu. Penelitian ini mengadopsi metode Tinjauan Literatur, yang hampir serupa dengan penelitian kualitatif menggunakan pendekatan deskriptif. Data yang saya kumpulkan diperoleh dari beberapa jurnal dan sumber di internet yang relevan dengan perbankan syariah saat ini. Penelitian ini berupa observasi dan mengunjungi beberapa bank syariah di Makassar, yang ternyata cukup banyak, sehingga diperlukan pemahaman yang lebih mendalam mengenai bank syariah, di mana mereka menawarkan layanan produk yang beragam dan sangat bermanfaat bagi masyarakat. Di samping itu, strategi komunikasi tersebut juga perlu diterapkan, seperti edukasi langsung melalui layanan pelanggan, penggunaan media sosial untuk informasi produk dan layanan, serta peningkatan komunikasi dalam layanan BSI mobile. Namun, meski penerapan strategi komunikasi ini dilakukan, sering kali ada keterbatasan dalam komunikasi yang dipersonalisasi yang dihadapi oleh pegawai bank syariah, terutama oleh customer service. Misalnya, saat saya mengunjungi Bank Syariah di daerah saya, khususnya di Bulukumba, hanya terdapat satu pegawai customer service yang menghambat laju antrian nasabah. Dengan demikian, di antara semua strategi tersebut, yang memberikan tingkat kepuasan tertinggi adalah strategi melalui customer service dan pemberian reward melalui BSI mobile. Kesimpulannya, berbagai bentuk komunikasi yang dilakukan adalah dasar dan fondasi dalam strategi komunikasi. Strategi komunikasi memiliki pandangan yang sama terhadap bentuk strategi yang mendatangkan kepuasan, tetapi memberikan implementasi yang sangat berbeda
Peran Badan Kesatuan Bangsa Dan Politik Dalam Pelayanan Perizinan Permohonan Rekomendasi Penelitian Di Kabupaten Sidoarjo Mustika Amalia, Nadila; Prathama, Ananta
Jurnal Administrasi Publik dan Pemerintahan Vol. 4 No. 1 (2025): SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Publisher : LPPM STISIP IMAM BONJOL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55850/simbol.v4i1.177

Abstract

Quality public services are one of the pillars of good governance, including research licensing in Indonesia. The Sidoarjo District National and Political Unity Agency (Bakesbangpol) has a strategic role in managing and providing licensing recommendations for research conducted in the region. The licensing process is often challenging for researchers due to their limited understanding of the procedures and requirements that must be met. Therefore, Bakesbangpol needs to provide transparent, accountable and responsive services so that researchers can easily obtain the necessary recommendations. This study aims to analyze the role of Bakesbangpol in research recommendation licensing services and the challenges faced in the process. The research method used is descriptive qualitative with a literature study approach, observation, interviews, and documentation. The results showed that Bakesbangpol functions as a liaison between researchers and the local government, and is responsible for ensuring that the research conducted does not disturb public order and is in accordance with regional policies. However, the challenges faced include complicated bureaucracy, lack of socialization on procedures, and limited human resources. Efforts to improve service quality can be made through digitization, training, and better socialization to researchers. Thus, Bakesbangpol can contribute more effectively to the development of research in Sidoarjo Regency.
LPSE Biro Pengadaan Barang dan Jasa Provinsi Jawa Timur Peran Frontdesk dalam Mencapai Kepuasan Penyedia pada sistem Khumairoh, Lutfiatu; Reviandani, Oktarizka
Jurnal Administrasi Publik dan Pemerintahan Vol. 4 No. 1 (2025): SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Publisher : LPPM STISIP IMAM BONJOL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55850/simbol.v4i1.178

Abstract

Frontdesk is an innovation created by the East Java Provincial Goods and Services Procurement Bureau, LPSE section, with a Helpdesk system that places several employees at the front (Frontliners) as recipients of providers to fulfill providers' requests and complaints regarding the public procurement process. Good public services are public services that focus on provider satisfaction through optimizing employees of the East Java Provincial Goods and Services Procurement Bureau in creating good communication with providers in order to help find out what providers need. Therefore, Frontdesk has a role in achieving provider satisfaction through employee performance in accordance with Service Operational Standards. This research aims to analyze the role of the Frontdesk of the LPSE Section of the Goods and Services Procurement Bureau of East Java Province to achieve Provider Satisfaction. The research method used is descriptive qualitative with a literature study approach, interviews, observation and documentation. The results of this research show that the Frontdesk of the LPSE Section of the East Java Province Goods and Services Procurement Bureau has a role in achieving provider satisfaction by providing good service and employees working in accordance with service operational standards.
Implementasi Kebijakan Survei Kepuasan Masyarakat (Skm) Di Lpse Biro Pengadaan Barang Dan Jasa Provinsi Jawa Timur Pada Tahun 2024 Kanjeng Ratu, Gusti; Reviandani, Oktarizka
Jurnal Administrasi Publik dan Pemerintahan Vol. 4 No. 1 (2025): SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Publisher : LPPM STISIP IMAM BONJOL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55850/simbol.v4i1.179

Abstract

This study aims to analyze the implementation of the Public Satisfaction Survey (SKM) policy in the Electronic Procurement Service (LPSE) of the Procurement Bureau of East Java Province in 2024. The policy serves as a strategic instrument to measure public participation in public services and evaluate the quality of services provided. This research employs a qualitative method with a descriptive approach, gathering data through interviews, observations, and document analysis related to the implementation of the Public Satisfaction Survey (SKM). The results reveal that the implementation of the SKM policy in the LPSE of the Procurement Bureau of East Java Province in 2024 has been conducted in accordance with established guidelines, supported by the availability of technology that facilitates the survey process. This has resulted in an increase in respondents compared to the previous year, although some members of the public remain reluctant to contribute to the policy's implementation. The study provides strategic recommendations to further improve the implementation of the SKM policy, ensuring the achievement of optimal and sustainable public service delivery.
artisipasi Penerima Bantuan Dalam Implementasi Program Rumah Swadaya di Kelurahan Gates Nan XX Rivani, Eji; Alfitri; Nini Anggraini
Jurnal Administrasi Publik dan Pemerintahan Vol. 4 No. 1 (2025): SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Publisher : LPPM STISIP IMAM BONJOL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55850/simbol.v4i1.182

Abstract

The Self-Help Housing Stimulant Assistance Program (BSPS) is a government program aimed at improving access to decent housing for low-income communities (MBR). This study examines the participation of community members receiving assistance in the BSPS implementation in Gates Nan XX Village, Lubuk Begalung Subdistrict, Padang City. Using a qualitative descriptive method, data was collected through in-depth interviews and document analysis with purposive sampling. Max Weber's Social Action Theory was applied to analyze the forms of participation. Findings reveal that community members actively engaged in planning, implementation, and utilization phases through organizing aid recipient groups, contributing self-help resources, and selecting workers. This participation fosters a sense of responsibility and ownership among residents.

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