cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
Ira Kristiana
Contact Email
journal.ijthap@gmail.com
Phone
+62341366222
Journal Mail Official
journal.ijthap@gmail.com
Editorial Address
Jl. Kahuripan No. 9 Hotel Sahid Montana, Malang, Indonesia
Location
Kab. malang,
Jawa timur
INDONESIA
International Journal of Tourism and Hospitality in Asia Pasific
Published by AIBPM Publisher
ISSN : 26858800     EISSN : 26547945     DOI : https://doi.org/10.32535/
Core Subject : Humanities,
Humanities
IJTHAP aims to enhance theoretical development in the field of hospitality and tourism. In order to promote those innovations and fresh ideas, the journal alsso accepts conceptual research, book review, as well as essays of experience belongs to hospitality practitioners. The mission of IJTHAP is to publish scholarly empirical and theoretical research articles, offering authors and readers alike a combination of academic rigor as well as professional development. We also strive to develop a community composed of professionals and experts from anywhere around the globe.
Arjuna Subject : Umum - Umum
Articles 390 Documents
 35   36   37   38   39 
Pos Laju MY’s Courier Management by Employee Efficiency Issues Enedy Edward Edum; Daisy Mui Hung Kee; Muhammad Harith Zulkifli; Norain Natasha Noorazmi; Siti Murni Hamizi; Ahmad Almutairi
International Journal of Tourism and Hospitality in Asia Pasific Vol 2, No 2 (2019): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP)
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v2i2.530

Abstract

This research about Pos Malaysia which is one of the famous postal delivery services in Malaysia. The purpose of this research to study about employee ethics and management in Pos Malaysia that provide postal services of letters, parcels and others to their customers. Good management and efficient service are need to fulfill their customers satisfaction and wants. Especially during nowadays, the demand of postal service increases with the new type of selling which is online shopping or known as E-commerce business. This research also discusses about the strategies to maximize Pos Malaysia’s profit. In addition, feedback and complains need to take as a motivation to be successful organization. The modifications make by Pos Malaysia according to their customers feedback may help the company to improve their services and fulfill their customer needs. In conclusion, our hope doing this research to increase our learning, knowledge and help Pos Malaysia to be the most excellent postal delivery service either in Malaysia or in the world. Keywords: ethics, employee, management, postal services, customer needs, demand, Ecommerce, maximize profit, feedback, improvement
Customer Satisfaction Towards Service Quality: A Study of Malindo Air Nabilah Maisarah; Daisy Mui Hung Kee; Nurul Syakirah; Mohd Azri Hanif; Arti Bella; Rudresh Pandey; Rashed Fahad Almuhaini; Majdi Anwar Quttainah
International Journal of Tourism and Hospitality in Asia Pasific Vol 3, No 3 (2020): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP)
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v3i3.943

Abstract

In any business, customers are the main sources that contribute to revenue and keep the business going on, year by year passes. People may think that the aviation industry is one of the highest costs in transportation, but if compared to the services and benefits offered, it should be considered as worth money paid. The discussion throughout the paper focuses on passengers’ satisfaction with the service quality provided by Malindo Air. To collect the data on customer satisfaction, a survey on Malindo Air was conducted. The results of the findings demonstrated that service quality is critical to maintaining the passengers' satisfaction.
The Challenges of Healthy Lifestyle: A Study Case of Kentucky Fried Chicken Chia Yi Chan; Daisy Mui Hung Kee; En Chong; Kim Kim Hak; Pei Hung Aw Yeong; Stephani Stephani; Hani Sara; Bhardhwaj Chanchal; Majdi Anwar Quttainah; Rudresh Pandey; Liem Gai Sin
International Journal of Tourism and Hospitality in Asia Pasific Vol 3, No 2 (2020): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP)
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v3i2.823

Abstract

Living a healthy lifestyle is being aware of by our society. Most of the people nowadays will change their eating habits as one of the ways to help them to build a healthy body. As we know, many people are suffered from different types of diseases and the common ones are diabetes, high blood pressure, high cholesterol. KFC contains tens-fat that is harming consumer's health. Their unethical behavior has influenced widely against their customers. It is a serious ethical dilemma that can be found in KFC. The health problems connected to poor diets are well understood too, so there is a consensus that our response to this problem is to improve public awareness of relevant risks and behaviors and the redesign of these damaging food environments. Kentucky Fried Chicken (KFC) is an American fast-food restaurant and the second-largest restaurant chain in the world. Being specialized in fried chicken, KFC is facing a great challenge in this generation which focuses on a healthy lifestyle. The result of this paper will show the changes and improvements that can help KFC to face this challenge.
Analysts in The Development of Food and Beverage Product That is Impact to The Supply Chain Aspect in PT. Aerofood ACS Garuda Indonesia Yohana Ditya Puspita; Mustika Putri Fatimah Ardiyanti; Mariam Nasser
International Journal of Tourism and Hospitality in Asia Pasific Vol 1, No 1 (2018): International Journal of Tourism & Hospitality
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v1i1.110

Abstract

In this study aimed to develop of food and beverage product that is impact to the supply chain aspect in PT. Aerofood ACS Garuda Indonesia. The focus of this project is to develop the ability of the company to know the taste and flavor that were demanded from the consumer of their food and beverage product. Qualitative data were collected from public reports, articles, and journal. The contribution this paper offers is the way we could do to know, if PT. Aerofood ACS Garuda Indonesia products is acceptable to the consumer. In this project, we are focusing on the consumer of PT. Aerofood whom was from passenger of airplane in Indonesia.
A Case Study on Critical Success Factors of AirAsia Yerkezhan Mamrina; Daisy Mui Hung Kee; Aidos Tursynbay; Dravyaayajnaah A/P Jayagopal; Hanis Aribah Binti Mohd Athiyah; Rouslan Muhamach
International Journal of Tourism and Hospitality in Asia Pasific Vol 3, No 1 (2020): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP)
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v3i1.726

Abstract

Existing literature has frequently highlighted how important are critical success factors in an organization. In this paper, we consider how these critical success factors affect an organization. Organizational success becomes important for many companies because it is very difficult to reach it in this competitive world. This pushed the organizations to improve their structure, strategy and management, and AirAsia is not an exception. AirAsia is one of the biggest low-cost airlines in Asia. It was registered in 1993 but began its activities only in 1996. The Airline company was chosen as the best low-cost airline in the world according to Skytrax eleven times. However, there is still a need for changes and improvements for AirAsia to become better. The findings of this paper have important implications for the managers and practitioners. The implication and recommendations are presented.
Analysis of Export Strategies on Apple Fruit Juice at Pt Batu Bhumi Suryatama David Rivaldy Hermanto; Qonitah Lutfatullaili; Liem Gai Sin; Juan Jose Zuluaga
International Journal of Tourism and Hospitality in Asia Pasific Vol 2, No 1 (2019): International Journal of Tourism & Hospitality in Asia Pasific (IJTHAP)
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v2i1.354

Abstract

This study analyzes the effectiveness of the promotion strategy for PT Batu Bhumi Suryatama Sari Apel which is engaged in packaged apple juice. This research is very important for companies because with a good promotion strategy can increase sales. Because the system is not analyzed, this study intends to conduct an analysis. This study uses the interview method as a data collection technique and uses qualitative methods to analyze data. PT Batu Bhumi Suryatama in conducting promotions, using social media namely Facebook and Instagram. After successfully exporting, PT Batu Bhumi Suryatama found its responsibility as a criticism from the exporting country. The criticism is about product packaging. Therefore, it can be said that it is very important to always remember that by simply selling packaging products, it is very important in relation to brand trust. But PT Batu Bhumi is able to maintain a preferred quality even though the price is high which causes very heavy to compete. Keywords: Promotion Strategy, Export, Obstacles, Packaging.
Issue about Taobao for countries other than China Phang Wenxuan; Daisy Mui Hung Kee; Goh Jing Yi; Lim Yee Chang; Yang Zheng Hong; Omar Amir
International Journal of Tourism and Hospitality in Asia Pasific Vol 2, No 3 (2019): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP)
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v2i3.594

Abstract

Taobao is a Chinese online shopping website, headquartered in Hangzhou, and owned by Alibaba. It is the world's biggest e-commerce website and the seventh most visited website according to Alexa. Taobao is the biggest consumer-to-consumer (C2C) e-commerce platform based in China. You can get clothes, accessories, gadgets and even computer hardware at very low prices. However, because the website is 100% in Chinese, this may be a barrier to those who want to shop but can’t make heads or tails navigating through the shopping process. Nowadays, Taobao has developed their business to international level. They start to provide international services to other countries other than China. Although the international services did provide convenience to people around the world, it did cause some inconvenience issues too. We are going to do research on those issues. The issues we found are in the area of language, logistic, scamming issues, purchasing issues and parcel tracking issues. For example, Taobao uses only chinese in their webpages, this makes those potential customers who can’t read the language cannot purchase things in Taobao. By doing this research, we manage to know how these issues affect the total sales of Taobao and how Taobao overcome these issues.
The Impact of The Sustainability Report on The Performance of Maqashid Sharia Islamic Commercial Banks in Indonesia Arini Arini; Satia Nur Maharani; Dodik Juliardi
International Journal of Tourism and Hospitality in Asia Pasific Vol 3, No 3 (2020): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP)
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v3i3.958

Abstract

This study examines the effect of sustainability reports on the performance of maqashid sharia in Islamic banks. The sample of this research is Islamic commercial banks in Indonesia for the period 2014-2018. The sustainability report is measured by the standard score of the GRI 4 sustainability report and the performance of Islamic banks is measured using maqashid sharia with 3 perspectives, namely education, justice and welfare. The method used is panel data regression with 3 research models. The results of the analysis of model 1 show that the sustainability report has a significant negative effect on the performance of maqashid sharia from an education perspective. In model 2, the results show that the sustainability report does not have a significant effect on the performance of maqashid syariah justice perspective. Model 3 shows the results that the sustainability report does not have a significant effect on the performance of maqashid syariah from the welfare perspective.
Company Name: Secret Recipe Thinnosha A/P Thambyraja; Daisy Mui Hung Kee; Patmapriya A/P Morali; Thaneshweri A/P Thangesvaren; Vejaydarssni A/P Pushpagaran; Abdulmohsen Alnassar
International Journal of Tourism and Hospitality in Asia Pasific Vol 2, No 2 (2019): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP)
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v2i2.526

Abstract

Secret Recipe has launched its market to several countries such as Singapore, Indonesia, Thailand, Philippines, and China and all over Malaysia. It expects its market will launched internationally in the future. Secret Recipe has earned numerous accolades every year; some of the more prominent ones are * Best Cheesecake Award 1998 * Most Original Chocolate Award 1999 * Best Cheesecake Award 2000 * Best Lamb Stew Award 2001 * Enterprise 50 Award 2002 b. Vision .The purpose of this project is to analyse the issues facing by the company and give some suggestions to overcome the problem,enhance learning in organisational behaviour and by joining this project student can learn other cultures.The methods that we are going to use to complete this research are by interviewing which enable face to face discussion,brainstorming by having discussion in group to solve the issues,survey,online research method to get more information such as company’s history and company’s oraganisation,questionnaire. Based on the research the issues faced by Secret Recipe Company are financial management process,employee problems,increase in price of the product due to raw materials scarcity and hight cost production ,competition,and weakness in internal control(human resource). Based on this project we can conclude that this project can be a new and effective way and solution for the companies that are facing issues in their business.We also get an opportunity to work as a consultant and get experience in providing solution for companies in Asia.Through this project we have learnt and gain knowledge and expand our networking.
Model Design of Influence of Service Quality on Customer Satisfaction in Regional General Hospitals in Gorontalo Province Rizan Machmud; Tineke Wolok
International Journal of Tourism and Hospitality in Asia Pasific Vol 3, No 3 (2020): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP)
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v3i3.948

Abstract

This study aims to determine the model design of influence of service quality on customer satisfaction at Regional General Hospitals (RSUD) in Gorontalo Province. This research believes that the quality of service remains the biggest problem demanding a pattern of services to increase customer satisfaction hindering the government-owned hospital to compete with other private hospitals. This study uses AHP analysis to formulate the interest weights of various factors as the basis for the formulation of the design model, and SWOT analysis to formulate strategies by considering the importance of those factors grouped into strength (S), weakness (W), opportunities (O), and threats (T). While, the results of AHP analysis were used as the basis for each factor weighting. This study findings conclude that model design of the influence of service quality on patient satisfaction at Regional General Hospitals (RSUD) in Gorontalo Province indicating higher weight, sequentially, on assurance, tangibility, empathy, reliability, and responsiveness. Those all, undoubtedly, are essential aspects to cover as the hospitals deliberately attempt to gain patient's satisfaction. The SWOT analysis highlights that, in addition to its affordable costs and cleanliness, the hospitals were excellent as the doctors and nurses were outwardly appealing, quick-responding, kind-hearted, and communicative. The hospital weakness lies on its lack of cutlery’s cleanliness standards, unkempt inpatient rooms, nurse-doctor's sluggish coordination, ignorance, specialist unavailability, and doctors’ and nurses' incompetence. Externally, the hospital could highly grasp ample opportunities. The hospitals are referral hospitals for small communities. Their good reputation leads the public to put their trust as the population remains exponentially growing. In addition to pharmacy, the hospitals are formally accredited allowing their quality service enhancement. However, the hospitals should consider other private hospitals, customer dissatisfaction, and science and technology development as threats to their sustainable excellent service.

Page 38 of 39 | Total Record : 390

 35   36   37   38   39 

Filter by Year

2018 2026


Reset
Filter By Issues
All Issue Vol 9, No 2 (2026): June 2026 Vol 9, No 1 (2026): February 2026 Vol 8, No 3 (2025): October 2025 Vol 8, No 2 (2025): June 2025 Vol 8, No 1 (2025): February 2025 Vol 7, No 3 (2024): October 2024 Vol 7, No 2 (2024): June 2024 Vol 7, No 1 (2024): February 2024 Vol 6, No 3 (2023): October 2023 Vol 6, No 2 (2023): June 2023 Vol 6, No 1 (2023): February 2023 Vol 5, No 3 (2022): October 2022 Vol 5, No 2 (2022): June 2022 Vol 5, No 1 (2022): February 2022 Vol 4, No 3 (2021): October 2021 Vol 4, No 2 (2021): June 2021 Vol 4, No 1 (2021): February 2021 Vol 3, No 3 (2020): October 2020 Vol 3, No 2 (2020): June 2020 Vol 3, No 1 (2020): February 2020 Vol 3, No 3 (2020): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP) Vol 3, No 2 (2020): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP) Vol 3, No 1 (2020): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP) Vol 2, No 3 (2019): October 2019 Vol 2, No 2 (2019): June 2019 Vol 2, No 1 (2019): February 2019 Vol 2, No 3 (2019): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP) Vol 2, No 2 (2019): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP) Vol 2, No 1 (2019): International Journal of Tourism & Hospitality in Asia Pasific (IJTHAP) Vol 1, No 1 (2018): October 2019 Vol 1, No 1 (2018): International Journal of Tourism & Hospitality More Issue