International Journal of Tourism and Hospitality in Asia Pasific
IJTHAP aims to enhance theoretical development in the field of hospitality and tourism. In order to promote those innovations and fresh ideas, the journal alsso accepts conceptual research, book review, as well as essays of experience belongs to hospitality practitioners. The mission of IJTHAP is to publish scholarly empirical and theoretical research articles, offering authors and readers alike a combination of academic rigor as well as professional development. We also strive to develop a community composed of professionals and experts from anywhere around the globe.
Articles
390 Documents
<![CDATA[A Study on Growing Trends, Customer Expectations and Perception towards Services Provided by OYO ]]>
<![CDATA[Jia Feng Chua]]>;
<![CDATA[Daisy Mui Hung Kee]]>;
<![CDATA[Men Je Lee]]>;
<![CDATA[Chun Han Lim]]>;
<![CDATA[Yong Rong Toh]]>;
<![CDATA[Nidhi Raj]]>;
<![CDATA[Pragya Goel]]>;
<![CDATA[Rudresh Pandey]]>
<![CDATA[ International Journal of Tourism and Hospitality in Asia Pasific Vol 3, No 2 (2020): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP) ]]>
Publisher : <![CDATA[AIBPM Publisher ]]>
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DOI: 10.32535/ijthap.v3i2.819
<![CDATA[This study has been carried out to identify the factors of growing trends, customer expectations, and perception of services provided by OYO hotels. The study has been done with the information published by the company official website as well as the customer's experiences and thought through answering a questionnaire. The findings and results of this study suggested that the most common factors which concern the online hotel booking users are amenities. Besides, the customer expectation towards OYO services has been categorized into information, procedure, and incidental services where information has the highest satisfactory. Lastly, perception towards initiative taken by OYO such as customer privacy control system, In-App SOS button, OYO Assists, and preventive measure during the outbreak of Covid-19 has been determined and evaluated.]]>
<![CDATA[SEMI-AUTOMATIC HONEY MACHINE WITH LOW PRESSURE SCREW GEARBOX HYDRAULIC SYSTEM ]]>
<![CDATA[Adhitya Wira Dharma]]>;
<![CDATA[Achmad Rianto]]>;
<![CDATA[Andriyanti Achsan]]>;
<![CDATA[Asrul Ludin]]>;
<![CDATA[Ridwan Maulana]]>
<![CDATA[ International Journal of Tourism and Hospitality in Asia Pasific Vol 1, No 1 (2018): International Journal of Tourism & Hospitality ]]>
Publisher : <![CDATA[AIBPM Publisher ]]>
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DOI: 10.32535/ijthap.v1i1.106
<![CDATA[The purpose of this study is to provide solutions to existing problems in SMEs Honey in the sector of Malang which is still using the traditional way in its process of filtering honey that has been applied. The method used is to utilize the Jack Screw system as an alternative to press and filter honey. In addition, it is also equipped with an ECU as a control system to regulate the working mechanisms exist. The expected result is to improve the quality of honey filtering so as to increase the productivity of SME Honey up to 400%. Early production of 3kg to 25kg of honey filtered every day]]>
<![CDATA[Customer Satisfaction with the Goods and Services Offered By MYDIN ]]>
<![CDATA[Muhammad Hafiz Bin Mohd Nazri]]>;
<![CDATA[Daisy Mui Hung Kee]]>;
<![CDATA[Muhammad Azamuddin Bin Abd Wahab]]>;
<![CDATA[Aiman Bin Subli]]>;
<![CDATA[Mohamad Afreza bin Mohd Azmi]]>;
<![CDATA[Suvin Varghese]]>;
<![CDATA[Tanya Sinha]]>
<![CDATA[ International Journal of Tourism and Hospitality in Asia Pasific Vol 3, No 1 (2020): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP) ]]>
Publisher : <![CDATA[AIBPM Publisher ]]>
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DOI: 10.32535/ijthap.v3i1.722
<![CDATA[Customer Satisfaction can be described as the fulfilment that customers obtain from doing business with a firm. In simpler terms, it’s how pleasant the customers transaction and overall experience with the company was. Customers obtain satisfaction when their needs are met on consuming a product or a service effortlessly, which being more convenient makes them loyal to the firm. Hence, customer loyalty can be easily gained through satisfaction of customers. In our investigation, we focus on the customer satisfaction with the goods and services offered by MYDIN at Bukit Jambul Complex, Bayan Lepas, Pulau Pinang. We have referred to marketing mix such as product, place, promotion and price to measure customer satisfaction. To obtain information and data on customer satisfaction, we conducted a survey to MYDIN and interviewed some of its customers and employees. The result of the study indicate that the methods used are very effective in measuring customer satisfaction.]]>
<![CDATA[Malaysia Airlines Berhad ]]>
<![CDATA[Chai Yuan Ping]]>;
<![CDATA[Daisy Mui Hung Kee]]>;
<![CDATA[Chai Yee Ling]]>;
<![CDATA[Chew Shi Xian]]>;
<![CDATA[Wong Chun Sian]]>;
<![CDATA[Yusef Hamad Alnasser]]>
<![CDATA[ International Journal of Tourism and Hospitality in Asia Pasific Vol 2, No 2 (2019): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP) ]]>
Publisher : <![CDATA[AIBPM Publisher ]]>
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DOI: 10.32535/ijthap.v2i2.531
<![CDATA[MAS Airlines was branded as Malaysia Airlines and known as the second big airlines' company in Malaysia. We choose MAS Airlines as our targeted company in this project due to the huge information can be accessed on the Internet and the issues that go through by MAS Airlines in this few years. We have accessed the current issue faced by our targeted company, MAS Airlines. According to our research, we found out that the company is having difficulties in competing with the competitors, facing unprofitability and failed to turnover and managing its technical capacity. Problems identified were flight MH001, an Airbus from London to Malaysia which forced to turn back more than an hour, MH134 which returned to Brisbane due to misplacement of plastic covers and the emergency landing of MH122. We followed our findings by investigating the reasons for those tragedies from happening. Since the airline had undergone top management handover, the company is obviously struggling with staff engagement. From a factual perspective, the airline is currently experiencing losses continuously for 3 years which ended up with dramatic RM1 billion losses when implementing a restructuring plan. High operation expenditure such as excessive high salary paid to top management is believed to be the dominating cause. Besides, extreme cash outflow due to the purchase of an aircraft was also regarded as a bad investment. MAS Airlines should be reconstructed and rebuilt after going through some critical issues in order to back to the top status as before by conducting the effective policies.]]>
<![CDATA[Management of Social Culture Development of Community Village Bobanehena Tourism, North Halmahera District ]]>
<![CDATA[Nurlaila Nurlaila]]>
<![CDATA[ International Journal of Tourism and Hospitality in Asia Pasific Vol 3, No 3 (2020): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP) ]]>
Publisher : <![CDATA[AIBPM Publisher ]]>
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DOI: 10.32535/ijthap.v3i3.944
<![CDATA[Tourism Village is a place that has certain characteristics and values that can be a special attraction for tourists with an interest in rural life. This shows that the main attraction of a tourist village is the unique life of the villagers and cannot be found in urban areas, for example showing the unique socio-cultural characteristics of the community. The purpose of this research is to find out that there is a socio-cultural development of the Bobanehena village community in advancing the tourism village. By using descriptive qualitative analysis methods can provide an objective picture of the actual state of the object being investigated. The results obtained are that the community's isorganization and perception of tourists are still weak, so that it affects the support and participation of the community in promoting tourism villages. The community does not yet understand the support that must be given in the progress and development of the Bobanehena tourism village.]]>
<![CDATA[IKEA’s Corporate Social Responsibility ]]>
<![CDATA[Abdulaziz Al Shuwaler]]>;
<![CDATA[Majdi Anwar Quttainah]]>;
<![CDATA[Daisy Mui Hung Kee]]>;
<![CDATA[Choo Mun Kei]]>;
<![CDATA[Er Jia Qi]]>;
<![CDATA[Ewe Cai Wen]]>;
<![CDATA[Gao Qu]]>;
<![CDATA[Muskan Saxena]]>;
<![CDATA[Rudresh Pandey]]>
<![CDATA[ International Journal of Tourism and Hospitality in Asia Pasific Vol 3, No 2 (2020): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP) ]]>
Publisher : <![CDATA[AIBPM Publisher ]]>
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DOI: 10.32535/ijthap.v3i2.824
<![CDATA[Corporate Social Responsibility (CSR) is an evolving business practice that helps the company to be socially accountable. It appears to play an important role in enhancing the economic, social, and environmental performances. IKEA is an internationally known home furnishing retailer that has grown rapidly since the year 1943. IKEA maintains a sustainable business by implementing CSR as a global supply chain. The purpose of this research is to analyze CSR practices in global supply chains. Our investigation will examine how CSR brings benefits to the three indicators while the organization boosts its brands. The results of the study indicate that CSR practices bring a positive impact on the organization.]]>
<![CDATA[Pro Environmental Behavior: Is the Travelers Apply It in The City of Denpasar? ]]>
<![CDATA[Gde Bagus Brahma Putra]]>;
<![CDATA[Made Santana Putra Adiyadnya]]>;
<![CDATA[Ni Putu Yuria Mendra]]>
<![CDATA[ International Journal of Tourism and Hospitality in Asia Pasific Vol 2, No 2 (2019): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP) ]]>
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DOI: 10.32535/ijthap.v2i2.522
<![CDATA[This study aims to investigate whether energy conservation, mobility and transportation, waste avoidance, recycling, consumerism, and vicarious behaviors toward conservation play a role in the formation of pro-environmental behavior among tourists visiting sites in the city of Denpasar. The results showed that the six of behaviors that forming pro environmental behavior, two of them were not had an influence on the formation of pro environmental behavior among the tourists visiting the historical sites in the city Denpasar. Such behavior is Energy conservation, and Mobility and transportation. Keywords: pro environmental behavior, energy conservation, mobility, behavior, tourism]]>
<![CDATA[Customer Experiences, Expectations and Satisfaction Level Towards Services Provided by Amazon ]]>
<![CDATA[Pragya Goel]]>;
<![CDATA[Priyanka Verma]]>;
<![CDATA[Qoot Al Mutairi]]>;
<![CDATA[Rashi Bhardwaj]]>;
<![CDATA[Sahil Tyagi]]>
<![CDATA[ International Journal of Tourism and Hospitality in Asia Pasific Vol 3, No 1 (2020): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP) ]]>
Publisher : <![CDATA[AIBPM Publisher ]]>
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DOI: 10.32535/ijthap.v3i1.727
<![CDATA[Customer loyalty is considered as one of the most over used phrases in business today. For fulfilling these objectives, the descriptive research design has been used. The data from the multiple respondents have been collected. The survey involved gathering a wide information about the company, its products, customer satisfaction and the impact of various competitive firms on the company. Shoppers can easily visit the web site and shop just sitting in form of computer. Ability of the Internet contains wide range of collecting information, supplying a service or purchasing a product Amazon should work towards them so that it can increases its customers and finally profit.]]>
<![CDATA[Identification of Lake Perintis Tourism Development Opportunities in Huluduotamo Village, Suwawa Sub District, Bone Bolango Regency ]]>
<![CDATA[Nilawaty Yusuf]]>;
<![CDATA[Irwan Wunarlan]]>
<![CDATA[ International Journal of Tourism and Hospitality in Asia Pasific Vol 2, No 1 (2019): International Journal of Tourism & Hospitality in Asia Pasific (IJTHAP) ]]>
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DOI: 10.32535/ijthap.v2i1.353
<![CDATA[The Suwawa City is a city of services, commerce and customs. The city of services embedded in the Suwawa City gave him opportunity to develop tourism services. Local governments and stakeholders in the tourism sector have not been optimal and comprehensive in managing tourism objects in Bone Bolango Regency so that tourism sector's contribution to formation of the GRDP structure is low. Pirintis Lake has opportunity to be developed into one of natural attractions destinations. Development of Perintis Lake is expected to be able to increase domestic and foreign tourist visits so as to provide an multiplier effect for tourism and regional economic entrepreneurs. This study aims to examine the development strategy, potential and supporting facilities of Perintis Lake natural tourism objects. This study uses a quantitative descriptive model, focusing on Perintis Lake. Primary data were collected using a questionnaire while accidental sampling was used to determine the number of samples. The number of samples was 62 respondents. Alternative answers in the questionnaire are set using the Likert scale. The data analysis techniques use score and SWOT intervals. SO strategy (Strenght-Opportunity) or aggressive strategy is the right strategy to be used to develop Perintis Lake natural attractions because Perintis Lake natural tourism objects are potential enough to be developed into tourist destinations so that tourism services and foreign exchange outcomes are optimal also. Keywords: Suwawa city, Perintis lake, natural tourism, tourist visits]]>
<![CDATA[MAPS, Malaysia Company ]]>
<![CDATA[Muhammad Iqbal Maulana]]>;
<![CDATA[Daisy Mui Hung Kee]]>;
<![CDATA[Intan Natasha Binti Rosli]]>;
<![CDATA[Nadia Binti Borhan]]>;
<![CDATA[Noorazira Binti Azir]]>;
<![CDATA[Wong Ming Huey]]>
<![CDATA[ International Journal of Tourism and Hospitality in Asia Pasific Vol 2, No 3 (2019): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP) ]]>
Publisher : <![CDATA[AIBPM Publisher ]]>
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DOI: 10.32535/ijthap.v2i3.595
<![CDATA[MAPS Perak (Movie Animation Park Studio of Perak) is a theme park in Ipoh, Perak, Malaysia which was created from a joint venture between Perak Corporation Berhad and the Sanderson Group. It was originally planned to be opened in 2015, but the opening date was delayed to 26 June 2017. The theme park is the first fully animation-based theme park in Asia which contains attractions based on animations such as DreamWorks Animation and The Smurfs and was built at the cost of RM520 million. It houses both international and homegrown (Malaysian) Intellectual Properties including DreamWorks characters, The Smurfs and BoBoiBoy and have more than 40 attractions in six themed zones. This is the first theme park in Malaysia that portray or using local animation as the theme of the amusement park. The purpose of the project is to discuss the problems faced by the Movies Animation Park Studios (MAPS) Perak from different perspectives such as financially, marketing and politics. This project also aims to suggest a solution to Movies Animation Park Studios (MAPS) Perak regarding these problems. Knowing and understanding the wider what is the cause of the company facing these problems. And also gives pro and cons about each decision make by this company when the company facing the problem. The methodology that we will use in this research is the primary method and secondary method. The primary method is when the data we collected directly from the owner or the owns of the data. This is different from the secondary method, which is the secondary method we get the data from the other resources which are carried out by other people. An example primary method by interviewing the manager and the staff of MAPS to make some surveys for our research. We do this interview by phone. Example of the secondary method is by doing research by collecting the data from their website and the other information. For our company cases, the problems with MAPS, Perak Malaysia are their awareness is low which means their marketing is not strategic in terms of costs and do not give high impact to the sales. Moreover, the price ticket that they offer for a customer is very expensive and did not worth the money and achieve customer expectations. The games in the theme park are not satisfying with. So the price is not a great deal to attract the outsider. Besides, this company also have faced the political issue which is Malaysia’s government has advice MAPS to close down this theme park because they have too much liability and they couldn’t afford it.]]>
