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Business and Entrepreneurial Review

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Published by Universitas Trisakti

ISSN : 08539189 EISSN : 22524614 DOI : https://doi.org/10.25105/ber

Core Subject : Science,

Decision Sciences, Operations Research & Management

Business and Entrepreneurial Review is published by Program Pascasarjana Universitas Trisakti. The editorial receives general writing, management and entrepreneurship areas in which no other media has ever been published and reviews of new management books and marketing services. Preferred writing is the result of field research. The evaluation process of papers submitted depends entirely on the "Blind Review" designated by the editor in chief in accordance with the reviewer’s expertise.

Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)

Articles 264 Documents

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THE INFLUENCE OF ABILITY AND WORK MOTIVATION THE EMPLOYEE’S UNDERWRITING TO HAVE PERFORMANCE IN THE INSURANCE COMPANY IN JAKARTA Hendra Gunawan
Business and Entrepreneurial Review Vol. 16 No. 1 (2016): October 2016
Publisher : Universitas Trisakti

In the Insurance Company, the performance of human resources plays major role in creating a good service, and it empirically linked to some factors. Currently these information regarding the factors influenced employee’s performance in Insurance Business. There were 108 respondents of employee participating from three Insurance Company, namely: PT. Asuransi Jiwa Sinarmas Jakarta, PT. Asuransi Takaful Keluarga Jakarta, PT. Asuransi Himalaya Pelindung Jakarta. The additional information gathered through focus group discussion with Human Resources Managers on each insurance company. Data analyzed using the Simple and Multiple Regression. The dependant variable is Performance, while the independent variables are Ability and Motivation. The Ability variables was further devided into sub variables, namely: verbal comprehension, perceptual speed. The Motivation variable wasfurther divided into sub-variables namely: achievement, expectation, and responsibility. The research found that Ability and Motivation have a significant effect on Performance. The Beta Coefficients for Ability and Motivation are 0,507 and 0,546 Respectively. The positive sign of Beta implies that Ability and Motivation can be used as measured of Performance. This research shows that the Motivation has a higher impact on Performance than the Ability. It’s mean the Employee’s ability should receive more attention when the Management has to plan to improve the Performance. Considering the object of this research is limited to three Insurance Company in Jakarta, so, the result of this research can’t be generalized for all Insurance Company. However, it’s to be hoped that the results will be useful for other insurance company managers in providing a preferable Human Resource Planning (HRP)

THE EFFECT OF SERVICE RECOVERY JUSTICE PERCEIVED SATISFACTION AND IMPACT ON RELATIONSHIP QUALITY, AND PURCHASE INTENTION AT PT INDOTRUCK UTAMA AS ONE OF VOLVO TRUCKS INDONESIA’S DEALER Kristian Wahyudi
Business and Entrepreneurial Review Vol. 16 No. 1 (2016): October 2016
Publisher : Universitas Trisakti

The purpose of this study was to influence the Service Recovery Justice Perceived Satisfaction and Impact on Relationship Quality, and Purchase Intention at PT Indotruck Utama As One Volvo Trucks Dealer Indonesia. The study design was a survey with causality analysis of quantitative methods. The population in this study is that consumers Volvo truck Indonesia. The sample selection using sampling nonprobability with 100 respondents. This study uses primary data derived from questionnaires. Mechanical questionnaires using Likert scale measurement. Data were analyzed using structural equation modeling (SEM) with the help of program LISREL 8.8. The results showed that procedural justice is proven positive effect on service recovery satisfaction, distributive justice is not a positive influence on service recovery satisfaction, interaction justice proven positive effect on service recovery satisfaction, service recovery satisfaction proven to have a positive influence on relationship quality, and service recovery satisfaction proved have a positive influence on purchase intention in PT. Top Indotruck as one of the Volvo Trucks dealer Indonesia. Complaint handling service recovery after a failure of the service used as one way to establish an ongoing relationship and be useful for the PT. Top Indotruck. The management should aim at customer satisfaction as much as possible so as to provide a sense of comfort and content for consumers, a grievance effective given the management of dealer Volvo Trucks Indonesia through service restoration can strengthen the quality of positive relationships that attract consumers to make purchasing decisions on product Volvo

THE INFLUENCE OF CONSUMER VALUE AND PERSPECTIVE OF VALUE TO INTENTION TO BUY THROUGH ATTITUDE TO ORGANIC PERSONAL CARE PRODUCT IN JAKARTA Lina Lina
Business and Entrepreneurial Review Vol. 16 No. 1 (2016): October 2016
Publisher : Universitas Trisakti

The problem of this research was to identify the impact of consumer value and perspective of value to intention to buy through attitude, which is addressed to organic personal care product. The objective of this research was to analyze the effect of consumer value and perspective of value to intention to buy through attitude in organic personal care product. The methodology of this research was quantitative approach. Data were collected by 140 users of skin and hair care’s users at mall in Jakarta. The variable factors that used on this research are consumer value (health consciousness, environmental consciousness and appearance consciousness), perspective of value, attitude and intention to buy. Data analysis used Structural Equation Modelling (SEM). Finding and contribution in this research was environmentalconsciousness, appearance consciousness, and perspective of value have positive effect on attitude; and attitude has positive effect on intention to buy organic personal careproducts. Research limitation/implication in this research was the data only being collected in Jakarta. These findings here provide suggestion in order to increase intention to buy organic personal care, a product owner need to focus on ecological beauty, values and informational knowledge of organic benefit in their communication campaign

Patient Satisfaction, Hospital Image and Patient Loyalty in West Sulawesi Province Abdul Haeba Ramli
Business and Entrepreneurial Review Vol. 17 No. 1 (2017): APRIL 2017
Publisher : Universitas Trisakti

The purpose of this study was to examine and analyze the effect of patient satisfaction and hospital image on patient loyalty. The research design uses a survey method with cross-section data collection through a questionnaire. As a sample in this study, 124 patients were hospitalized at a Private Hospital located in West Sulawesi Province and taken by simple random sampling. The data analysis method used in hypothesis testing is Structural Equation Modeling (SEM). The results of the study provide evidence that patient satisfaction affects and can improve the image of the hospital. High patient satisfaction also has an impact on patient loyalty, as well as the high Sakityang house image has a positive and significant influence on patient loyalty.

ANALYSIS OF ATMOSPHERICS, FOOD QUALITY, SERVICE QUALITY, AND PERCEIVED VALUE THAT ARE DIED BY ASICICOMIC SATISFACTION TO BEHAVIORAL INTENTION Rowlan Takaya
Business and Entrepreneurial Review Vol. 17 No. 1 (2017): APRIL 2017
Publisher : Universitas Trisakti

The problem of this research was to identified the factors that have effects on behavioral intentions such as analsys atmospherics, food quality, and service quality, perceived value, with mediation customer satisfaction.The objectives of this research was people who ever tried Nanny’s Pavillon in South Jakarta. The methodology of this research was the design applies quantitative approach. Data collected by 154 customers of Nanny’s Pavillon. Finding and contribution in this research was provide suggestion for Nanny’s Pavillon to concern about the way to atmospherics, food quality, service quality, perceived value, and customer satisfaction because it has an effect to behavioral intentions for Nanny’s Pavillon.Research Limitation/ implication in this research were this research only for the Nanny’s Pavillon’s customer in South Jakarta, so this result of this research couldn’t be generalization and not applied for all Nanny’s customer in Jakarta

ANALYSIS OF THE IMPACT OF LEADERSHIP STYLE AND JOB SATISFACTION ON TURNOVER INTENTION THROUGH JOB STRESS AT CUSTOMER SERVICE (FRONTLINE) PT TIKI JALUR NUGRAHA EKAKURIR (JNE) Sri Mulyani; Hendra Gunawan
Business and Entrepreneurial Review Vol. 17 No. 1 (2017): APRIL 2017
Publisher : Universitas Trisakti

The problem of this research was Turnover intention is a factor of discomfort experienced agent in a company. Turnover intention needs to get serious attention to the organization especially to leadership or manager so can applying force leadership proper and improve job satisfaction to reduce job stress in the company.The purpose of this research was the effect of leadership style and job satisfaction toward Turnover intention throught job stress at customer service (frontline) PT Tiki Jalur Nugraha Ekakurir (JNE), Tomang Jakarta.The methodology of this research was testing hypothesis. The data used were primary data collected from questionaire. The samples consisted of 164customer service (frontline)PT Tiki Jalur Nugraha Ekakurir (JNE), which were determined through purposive sampling method. The data were analyzed through Structural Equation Model (SEM) of AMOS version 23.0for Windows.The results of the study showed that there have been negative effect and significant between leadership style and job satisfaction toward Turnover intention throught job stress. The role of job stress very dominant as a mediator the influence of leadership style and job satisfaction toward Turnover intention.Implication of this research is expected to managers can increase the determinants job stress itself for example by raising job satisfaction (salary, reward, job promotion) and applying force leadership proper and able to adjust with all the work situation.

THE EFFECT OF INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) AND BUSINESS STRATEGY ON BUSINESS PERFORMANCE IN SMALL AND MEDIUM BUSINESSES Siti Maemunah
Business and Entrepreneurial Review Vol. 17 No. 1 (2017): APRIL 2017
Publisher : Universitas Trisakti

This study aims to analyze the influence of information and communication technology (ICT) and business strategies on business performance in small and medium enterprises. This research is quantitative, descriptive survey that uses SEM methodology. Data collection is carried out in small and medium enterprises that have a workforce of 5-19 people for small businesses and 20-99 people for medium-sized businesses. Second, small and medium enterprises have assets of 50 million-500 million rupiah for small businesses and more than 500 million to 5 billion rupiah for medium-sized businesses. The number of samples is 250. The results of the study were processed using LISREL 8.80, in the model and hypothesis testing. The results of this study prove that small and medium enterprises are more open in responding to the rapid development in the field of information and communication technology to build competitive advantages against competitors.

THE EFFECT OF CURRENT RATIO AND SIZE FIRM ON RETURN SAHAM FOOD AND BEVERAGE Kristian Chandra
Business and Entrepreneurial Review Vol. 17 No. 1 (2017): APRIL 2017
Publisher : Universitas Trisakti

The objective of the research is to analyze the influence of current ratio and size firm to stock return. In this study the subjects taken were stocks that entered the food and beverage sector that were listed on the Indonesia Stock Exchange (IDX) during 2010 - 2015. The selection of samples in this study was conducted by Purposive Sampling in order to obtain a representative sample according to predetermined criteria. The number of food and beverage industry samples that meet the criteria are 13 listed on the Indonesia Stock Exchange in 2010-2015. The data analysis technique used regression analysis with the help of the EViews program. The results confirm that the current ratio has a positive but not significant effect on stock returns and the size firm has a negative and significant effect on the return of food and beverage stocks listed on the IDX in 2010-2015.

DETERMINATION OF CAPITAL STRUCTURE FACTORS: EVIDENCE FROM BUILDING CONSTRUCTION INDUSTRIES IN INDONESIA Febria Nalurita
Business and Entrepreneurial Review Vol. 17 No. 1 (2017): APRIL 2017
Publisher : Universitas Trisakti

Research has contributed to testing the Determinants of Capital Structure: Evidence from the Building Construction Industry in Indonesia, in the period 2008-2015.Secondary data used is based on time series data and cross section. Through the purposive sampling method, the total sample selected are 6 construction construction companies and used panel data regression analysis techniques that are processed with programEVIEWS 9. From the Chow test and Hausman test results show that as a data estimation technique used is the Fixed Effect model.Five independent variables in this study, which resulted in an analysis that partially profitability and liquidity had a significant effect on leverage. The results of this empirical study indicate that there is strong evidence to support the pecking order theory by building construction companies based on variable liquidity determinants of capital structure, and profitability variables are also very supportive for the trade-off theory relationship. Firm size, tangibility and non-debt tax shield have no significant effect on leverage.Together, firmsize factors, profitability, tangibility, non-debt tax shields and liquidity significantly influence the leverage of building construction companies. So, based on the trade-off theory, optimal leverage is a balance between tax benefits from debt and bankruptcy costs and agency costs incurred by the company.The sample in this study is only building construction companies so that they only have specifications in the type of business of the sample company, so the influence of the independent variables (only) only describes the specific influence in the building construction sector.

INFLUENCE OF ORGANIZATIONAL JUSTICE, LEADERSHIP BEHAVIOR, TRUST EMPLOYEE AND JOB SATISFACTION TO ORGANIZATION COMMITMENT OF PT. BRAM Prastiyo Diatmono
Business and Entrepreneurial Review Vol. 17 No. 2 (2017): OCTOBER 2017
Publisher : Universitas Trisakti

Purpose of this research is to know the direct effect of organizational Justice, leadership behavior, employee trust and job satisfaction on employee’s organizational commitment of PT. BRAM. This research used the quantitative approach with survey method. The samples of this research were 110 empoyees selected randomly. The data were obtained by spreading questionnaire and analyzed with path analysis by supporting descriptive statistics. The results of the research concluded: organizational Justice, leadership behavior, employee trust and job satisfaction had a direct effect on employee’s organizational commitment; organizational Justice,leadership behavior, and trust had a direct effect on employee’s job satisfaction; As implication of this research finding PT BRAMhave to improving employee’s organizational commitment through leadership behavior, trust and job satisfaction.

Page 12 of 27 | Total Record : 264

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Moh Shidqon

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Moh Shidqon

Contact Email ajid.shidqon@trisakti.ac.id

Phone +6281574360223

Journal Mail Official ber@trisakti.ac.id

Editorial Address Graduate Program, 7th fl Building D, Trisakti University. Jl. Kiyai Tapa Grogol - Jakarta 11440

Location Kota adm. jakarta barat, Dki jakarta INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Moh Shidqon

Contact Email
ajid.shidqon@trisakti.ac.id

Phone
+6281574360223

Journal Mail Official
ber@trisakti.ac.id

Editorial Address
Graduate Program, 7th fl Building D, Trisakti University. Jl. Kiyai Tapa Grogol - Jakarta 11440

Location
Kota adm. jakarta barat,

Dki jakarta

INDONESIA