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<![CDATA[THE DETERMINANTS OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND IMPLICATIONS TOWARD HOSPITAL SERVICE QUALITY ]]>
<![CDATA[Rina Susanti Hartono]]>
<![CDATA[ Business and Entrepreneurial Review Vol. 15 No. 1 (2015): Volume 15. Number 1, October 2015 ]]>
Publisher : <![CDATA[Universitas Trisakti ]]>
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DOI: 10.25105/ber.v15i1.2085
<![CDATA[The objective of this research is to analyze the factors that of influence ofEmotional Intelligence, Emptional Labor and Transformational Leadership on Organizational Citizenship Behavior/OCB and Service Quality.The study population number of 2,721 medical and paramedical personnel Hospital in Bekasi.The method used is descriptive survey and explanatory survey with a sample size 356 respondents, while the data analysis method used is Structural Equation Model (SEM).The results showed that Emotional Intelligence, Emotional Labor, and Transformational Leadership partially and together positive and significant impact on OCB with a contribution of 46%. Furthermore Emotional Intelligence, Emotional Labor, Transformational Leadership, and OCB partially or jointly positive and significant impact on Service Quality, with a contribution of 75%.Organizational Citizenship Behavior or partial OCB most dominant influence Service Quality.The model proposed in the study showed a positive effect of Emotional Intelligence, Emotional labor and Transformational Leadership on Service Quality through Organizational Citizenship Behavior.Suggestions for further research can analyze the influence of Organizational Citizenship Behavior towards another set of variables such as customer satisfaction, consumer confidence and consumer loyalty with Service Quality as an intervening variable.Research shows that the variable Organizational Citizenship Behavior with strong mediating variables influence Emotional Intelligence, Emotional labor and Transformational Leadership on Service Quality Medical and Paramedical Hospital in Bekasi.This model can be used as a useful instrument for Hospital Leaders in developing and improving Service Quality through improved behavior of medical personnel and paramedics Hospital based on the relationship between Emotional Intelligence, Emotional labor and Transformational Leadership.]]>
<![CDATA[IMPACT OF EPS ON MARKET PRICES AND MARKET RATIO ]]>
<![CDATA[Febria Nalurita]]>
<![CDATA[ Business and Entrepreneurial Review Vol. 15 No. 2 (2016): April 2016 ]]>
Publisher : <![CDATA[Universitas Trisakti ]]>
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DOI: 10.25105/ber.v15i2.4629
<![CDATA[In this paper the researchers have made an attempt to examine the impact of Earnings Per Share on the MarketPrices, Price-Earning-Ratio and Price to Book Value. In the study, the researchers have taken into consideration twenty-four companies which represent Property and Real Estate industry. A reference period of seven years has been taken from 2009 to 2015. In order to achieve the objectives of the study, regression data panel has been employed and the findings put forth by the study affirmed that on the one hand there exists a positive relationship between earnings per share and market price of shares and on the other hand earnings per share does not statistically influence the market ratio. We suggest that investors must consider other factors as well as EPS in order to invest in the security market]]>
<![CDATA[THE EFFECT OF INFORMATION QUALITY ON PERCEIVED USEFULNESS AND PERCEIVED EASE OF USE ]]>
<![CDATA[Nera Marinda Machdar]]>
<![CDATA[ Business and Entrepreneurial Review Vol. 15 No. 2 (2016): April 2016 ]]>
Publisher : <![CDATA[Universitas Trisakti ]]>
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DOI: 10.25105/ber.v15i2.4630
<![CDATA[The purpose of this study aims to empirically test the effect of information quality on perceived usefulness, the effect of information quality on perceived ease of use, and the effect of perceived ease of use on perceived usefulness. This study uses the Technology Acceptance Model (TAM) developed by Davis (1999) to evaluate perceived usefulness and perceived ease of use.The method of data analysis in this research using analysis of Structural Equation Modeling (SEM) - Partial Least Square (PLS) with PLS 3.0.The resultd of this study showed that (1) Quality of information positively affects perceived usefulness, (2) Quality of information positively affects perceived ease of use, and (3) Perceived ease of use positively affects perceived usefulness. The limitations of this study were as follows: (1) The inherent limitations of the data obtained through the questionnaire, due to differences in the authors' perceptions ofthe research respondents, (2) Limitations of the number of accounting student respondents who are following the course of Accounting Introduction Practicum, and (3) Limitations on the selection of accounting software samples used are limited only to the use of the ACCURATE software. Subsequent research suggested that (1) Consider other independent variables that may influence perceived usefulness and perceived ease of use, such as user satisfaction and user intent, and (2) Increase the sample size of respondents in this case not only students who are taking the course Practicum Introduction to Accounting, but also students who have taken the course before]]>
<![CDATA[EFFECT OF INFORMATION ON ACCOUNTING PROFITS AND CASH FLOW COMPONENTS ON STOCK PRICES OF INSURANCE COMPANIES LISTED IN INDONESIA STOCK EXCHANGE (BEI) 2008-2012 PERIOD ]]>
<![CDATA[Nico Lukito]]>;
<![CDATA[Kristian Chandra]]>
<![CDATA[ Business and Entrepreneurial Review Vol. 15 No. 2 (2016): April 2016 ]]>
Publisher : <![CDATA[Universitas Trisakti ]]>
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DOI: 10.25105/ber.v15i2.4632
<![CDATA[Many factors influence the fluctuation of stock prices, including: deposit interest rates, stock trading volume, return on equity, earnings per share. The last two factors are part of the financial statements presented by the issuers. The financial statements contain accounting earnings information and cash flow. Therefore it is necessary to examine empirically whether accounting earnings and cash flows have an influence on changes in stock prices. Data is collected from the stock prices of insurance companies that have gone public in the Jakarta Stock Exchange which have a nominal value per share of Rp.1,000.00 (one thousand rupiah) from 2008 to 2012. This study took 10 existing insurance companies to analyze. The basis for this sampling is based on the amount of data available on the Jakarta Stock Exchange Website. From the results of variable analysis of total cash flow and accounting profit variables in the first equation individually can not significantly influence stock prices. And together all the independent variables have no effect simultaneously on stock prices. The value of Squared R is very low, which means that the variable cannot explain stock prices, but can be explained by other variables not included in the research model. Variable operational cash flows, investment cash flows and funding cash flows in the second equation individually can not influence stock prices significantly. And together all the independent variables have no effect simultaneously on stock prices. Also obtained is a very low R Squared value, which means that the variable cannot explain stock prices, but can be explained by other variables not included in the research model]]>
<![CDATA[PATIENT SERVICE AND SATISFACTION SYSTEMS ]]>
<![CDATA[Abdul Haeba Ramli]]>
<![CDATA[ Business and Entrepreneurial Review Vol. 15 No. 2 (2016): April 2016 ]]>
Publisher : <![CDATA[Universitas Trisakti ]]>
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DOI: 10.25105/ber.v15i2.4633
<![CDATA[The objective the research is to analyze abo the influence of service delivery system to patient satisfaction. This analysis data used Structural Equation Modeling (SEM) to observe about interrelatedness between some variable. The population in this study is 225 persons of hospital medical patient in type C hospital in Makassar and spread to 75 hospital patients in Stella Maris hospital, 75 hospital patients in Akademis Jaury Yusuf Putra hospital, and 75 hospital patients in Grestelina hospital. The research result shows that service delivery system composed of physical support and contact personal are significant and positive influence on patient satisfaction]]>
<![CDATA[Building the Attitude of Consumer Concern for Environmentally Friendly Products ]]>
<![CDATA[Renny Risqiani]]>;
<![CDATA[Siti Maemunah]]>
<![CDATA[ Business and Entrepreneurial Review Vol. 15 No. 2 (2016): April 2016 ]]>
Publisher : <![CDATA[Universitas Trisakti ]]>
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DOI: 10.25105/ber.v15i2.4634
<![CDATA[This study aims to determine what factors can influence consumer attitudes on green products (attitude on green product). Furthermore, it will be analyzed whether consumer attitudes on green products have an effect on green behavior intention, the influence of green behavior intention towards the green purchase behavior. The sampling technique using purposive sampling of 220 students in the Jakarta area. The data analysis method used in this study is to use Structural Equation Modeling (SEM). The results of this study are consumer attitudes towards green product influenced by social influence and personal norms. While government roles, environmental emotion and cognition have no significant effect. The higher the consumer's attitude towards the green product, the more it increases consumer attitudes to care about the environment and will have an impact on purchasing behavior towards environmentally friendly products]]>
<![CDATA[PERCEIVED ORGANIZATIONAL SUPPORT EFFECT, REWARDS ANDRECOGNITION, AND SPIRITUALITY ON EMPLOYEE ENGAGEMENT ]]>
<![CDATA[Frinlicia Frinlicia]]>;
<![CDATA[B Medina Nilasari]]>
<![CDATA[ Business and Entrepreneurial Review Vol. 15 No. 2 (2016): April 2016 ]]>
Publisher : <![CDATA[Universitas Trisakti ]]>
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DOI: 10.25105/ber.v15i2.4636
<![CDATA[The problems of this research were to examine the influence of perceived organizational support, rewards and recognition and spirituality on employee engagement.. The objectives of this research were to examine whether: (1) perceived organizational support affect employee engagement; (2) rewards and recognition affect employee engagement; (3) spirituality affect employee engagement and (4) perceived organizational support, rewards and recognition and spirituality affect employee engagement. The methodology of this research was a statistical descriptive and hypotheses testing to study the relationship. A survey questionnaire was developed and validated. Purposive sampling was used to select the sample. A total 167 questionnaire were distributed and 167 valid responses collected. Regression analysis was used to predict and estimate the relationship. The result from this study indicate that perceived organizational support, rewards and recognition and spirituality has a positive and significant effect on employee engagement. Research limitation in this research was that this study was used self-report data so the responses provided may be less objective and this study was weak generalization because the data collected limited on the sample of millennials generation of PT Bank Central Asia, Tbk]]>
<![CDATA[Antecedents Analysis of Purchase Intention ]]>
<![CDATA[Rowlan Takaya]]>
<![CDATA[ Business and Entrepreneurial Review Vol. 16 No. 1 (2016): October 2016 ]]>
Publisher : <![CDATA[Universitas Trisakti ]]>
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DOI: 10.25105/ber.v16i1.4906
<![CDATA[The advancement of technology has resulted in the creation of a new form of shopping transactions. This technology is used by residents to shop online. Thus, customers’ involvements in online purchasing have become an important trend. The objective of this research was to identify the determinants of customer purchases online. This study used a surveymethod using questionnaires and the target is an online customer in Central Jakarta.This research used simple regression to determine the effect of purchace intention to factors that influence it. Data questionnaire distributed directly to the respondents who never buy online shopping. Findings revealed that impulse purchase intention, quality orientation, brand orientation, online trust and prior online purchase experience were positively related to the customer online purchase intention.]]>
<![CDATA[PATIENT TRUST ON THE HOSPITAL SERVICE DELIVERY SYSTEM ]]>
<![CDATA[Abdul Haeba Ramli]]>
<![CDATA[ Business and Entrepreneurial Review Vol. 16 No. 1 (2016): October 2016 ]]>
Publisher : <![CDATA[Universitas Trisakti ]]>
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DOI: 10.25105/ber.v16i1.4907
<![CDATA[This research was conducted in 2016 to see the effect of the service delivery system on patient trust in private hospitals in Makassar. The number of patients used as respondents was 115 people, taken using purposive sampling technique, with several criteria set by the author. However, the results of this study indicate that a service delivery system consisting of contact personal and physical support has a positive and significant effect on patient trust]]>
<![CDATA[RETURN ON EQUITY EFFECT AND DEBT TO EQUITY RATIO ON RETURN STOCK OF FOOD AND BEVERAGE ]]>
<![CDATA[Kristian Chandra]]>
<![CDATA[ Business and Entrepreneurial Review Vol. 16 No. 1 (2016): October 2016 ]]>
Publisher : <![CDATA[Universitas Trisakti ]]>
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DOI: 10.25105/ber.v16i1.4908
<![CDATA[The objective of research is to analyze the influence of Return on Equity and Debt to equity to stock returns. In this study the subjects taken were stocks that entered the food and beverage sector that were listed on the Indonesia Stock Exchange (IDX) during 2010 - 2015. The selection of samples in this study was conducted by Purposive Sampling in order to obtain a representative sample according to predetermined criteria. The number of food and beverage industry samples that meet the criteria are 13 listed on the Indonesia Stock Exchange in 2010-2015. The data analysis technique used to solve the problem in this study is panel data regression analysis with the help of the EViews program. The results of this study indicate that ROE has a positive and not significant effect on stock returns and DER has a positive and significant effect on food and beverage stock returns listed on the IDX in 2010-2015.]]>
