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Jurnal Ilmu Manajemen dan Bisnis
Published by Universitas Bina Mandiri Gorontalo
ISSN : 23026723     EISSN : 29869331     DOI : https://doi.org/10.47918/jhts.v3i1.334
Core Subject : Economy, Science, Education, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Library & Information Science Social Sciences Other
Journal of management and business science contains the writings of lecturers and students from the management and business majors both from within UBMG and outside the University environment. Articles in this journal are published in three times a year.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 84 Documents
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ADMINISTRATIVE MANAGEMENT OF CORRESPONDENCE AT SMP NEGERI 3 PAGUYAMAN PANTAI asri sadikun
Jurnal Ilmu Manajemen dan Bisnis Vol. 10 No. 2 (2022): Jurnal Ilmu Manajemen dan Bisnis (JIMB)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

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ABSTRACT This study aims to determine the administrative management of correspondence at the SMP N 3 PaguyamanPantai. The method in this study uses descriptive qualitative methods with data collection techniques of observation, in-depth interviews and documentation. The results of the study explained that the handling of incoming letters carried out at SMP Negeri 3 PaguyamanPantai was quite good and correct in accordance with existing theory. In handling incoming mail manually includes receiving letters, recording letters, directing letters, sorting letters and storing letters. Handling outgoing mail electronically is not entirely done electronically, but is done simultaneously manually. In handling outgoing letters, letter dictation is carried out, letter drafting, letter draft approval, letter typing, letter editing, letter signing, letter numbering, letter storage and letter delivery.
WORKLOAD ANALYSIS OF EMPLOYEES IN THE IMPLEMENTATION OF TASKS IN THE ENVIRONMENTAND FORESTRY DEPARTMENT OF BOALEMO DISTRICT fandriyanto lahay; Imam Mashudi; Maman Musa
Jurnal Ilmu Manajemen dan Bisnis Vol. 10 No. 3 (2022): Jurnal Ilmu Manajemen dan Bisnis (JIMB)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

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This study aims to analyze the workload of employees in carrying out their duties at the Boalemo District Environment and Forestry Service. The method in this study uses descriptive qualitative methods with data collection techniques, observations, interviews, documentation and uses data analysis, namely data reduction (data reduction), data display (data presentation), conclusion drawing / verification. The results of this study indicate that the lack of employees in the field of personnel causes the workload to not balance between the fields in the Department of Environment and Forestry, Boalemo Regency. This also has an impact on the physical burden, mental burden, and time burden where the time burden is heavier or more dominant than the physical and mental burden.
ANALYSIS OF TASK MANAGEMENT IN INCREASING EMPLOYEES PRODUCTIVITY DURING PANDEMIC AT PT. MANDALA FINANCE TILAMUTA BRANCH suminto limbotu; Darman; sukriyanto
Jurnal Ilmu Manajemen dan Bisnis Vol. 10 No. 3 (2022): Jurnal Ilmu Manajemen dan Bisnis (JIMB)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

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As for the purpose of this research is the analysis of task management in increasing employee productivity during the Pandemic Period at PT. Mandala Finance Tilamuta Branch.This research method uses three data collection techniques, namely observation, interviews, and documentation.The results of the study indicate that the management of tasks in the division of labor has not been able to give an effect on employee productivity. The workload has not been able to have an effect on employee work productivity. This is because the billing department has a workload such as billing customers who have different characters and conditions that are not possible, such as the current covid19 pandemic. Task management in work placements has not been able to have an effect on employee work productivity. Because this is due to the physical condition and age of employees, especially during a pandemic like this, of course, one must have a strong immune system in order to achieve employee work productivity
ANALYSIS OF HANDLING CUSTOMER COMPLAINTS IN THE BOALEMO AREA DRINKING WATER PUBLIC COMPANY Delinta Ibrahim; Djamila Podungge; Aryati Hamzah
Jurnal Ilmu Manajemen dan Bisnis Vol. 10 No. 2 (2022): Jurnal Ilmu Manajemen dan Bisnis (JIMB)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

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This study aims to find out how to handle customer complaints at the Boalemo Regional Public Water Company. This study uses a qualitative descriptive research type, which is a study that collects data and gathers information about the symptoms and facts of the object under study in accordance with what was obtained during the research. This research was conducted at the Boalemo Regional Public Water Company with data collection techniques through direct observation and interviews and documentation. The results showed that the handling of customer complaints was appropriate based on the procedures established by the Boalemo Regional Public Water Company. However, the handling of real complaints has not been felt by customers. PUDAM admits that it has not been able to determine the time for handling each customer complaint caused by several factors such as substandard water discharge, fees or bills that are not suitable for use, dirty water in the rainy season and slow handling, causing dissatisfaction with the form of handling complaints. customers of the Regional Public Water Company of Boalemo.
THE ANALYSIS OF COMMUNITY SATISFACTION LEVEL AND PARTICIPATION IN DEVELOPMENT AT BONGO TUA VILLAGE rokiyanto usman; Rizal; Ariyati Hamzah
Jurnal Ilmu Manajemen dan Bisnis Vol. 10 No. 3 (2022): Jurnal Ilmu Manajemen dan Bisnis (JIMB)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

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This research aims ; 1) To determine community satisfaction towards development in Bongo Tua Village; 2) To find out community participation towards development in Bongo Tua Village. The research method used a qualitative approach. There were 5 informants. Descriptive analysis techniques through qualitative research through data and information obtained directly from informants then analyzed by using the existing theoretical basis and explained systematically based on facts in the field. The results showed that (1) for community satisfaction, it was considered that they did not have a form or system of suggestions and complaints, which the Bongo Tua Village Government used, because they only directly provided suggestions and complaints only through the BPD directly, there were also directly to the Bongo Tua Village Government. The form of measuring community satisfaction was by looking at the results of satisfaction surveys that were conducted periodically. It was far has been in the form of development, both physical and non-physical that supports providing community satisfaction. Even the skills and abilities in the implementation of development were considered to be lacking and there were still many people who were not enthusiastic to put attention. For public behavior in assessing the services provided by the community, it is considered not good because there were still individual attitudes in the Village Government that were not concerned with the community. (2) In terms of community participation, especially the implementation of development in Bongo Tua Village, it was considered not optimal considering that it turned out that so far participation in physical matters has been running, but participation in non-physical activities was less supportive in the implementation of development in Bongo Tua Village.
Description of the Effectiveness of Using Online Media for Selling Pulsa: Deskripsi Keefektifan Penggunaan Media Online untuk Penjualan Pulsa Frezy Paputungan
Jurnal Ilmu Manajemen dan Bisnis Vol. 10 No. 3 (2022): Jurnal Ilmu Manajemen dan Bisnis (JIMB)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

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Online Media is a means to communicate online through websites and applications that can only be accessed via the internet. Contains text, sound, photos and videos. The definition of online media in general includes all types of websites and applications, including news sites, corporate sites, institutional/agency sites, blogs, community forums, social media sales sites (e-commerce/online stores) and chat applications. Events that occur in the field can be uploaded directly in minutes or seconds. Thus accelerating the distribution of information to the media, with global reach via the internet network, and at the same time. Updating information can be done easily and quickly, either in the form of improving content, data and grammar, or in the form of the latest development of an issue or event. When there is an update of information related to old information, changes can be made. This updating process can be done in real time. Online sales or e-commerce is an application and business process that connects shops and consumers through electronic transactions and can help the shop in marketing the maximum product. Lately, credit has become a basic need for both calling and using the internet. Selling credit using online media is needed by most people in Gorontalo City.
Business Effectiveness of Online Reading Books (E-Books) in the Digital Era for Bina Mandiri University Gorontalo Students: Keefektifan Bisnis Buku Bacaan Online ( E-Book) Era Digital untuk Mahasiswa Universitas Bina Mandiri Gorontalo Frezy Paputungan
Jurnal Ilmu Manajemen dan Bisnis Vol. 11 No. 1 (2023): Jurnal Ilmu Manajemen dan Bisnis (JIMB)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

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Advances in technology require that changes are encouraged in human life from the information age to the digital era in all fields (Fitria, 2018). The use of technology as a learning medium is one of the innovative steps to improve the quality of education in Indonesia, so that it can compete at the global level. One form of student learning media that implements the development of technology and communication with user interaction that is currently being developed is a digital book, also known as an e-book (Hartanti, 2013). In the past, we could only read books in the form of sheets of paper arranged in such a way that the general public could read them. But now, along with the progress of the times, books are not only in paper form but can be in digital form that can be stored in a cellphone. A digital book or also called an e-book is a publication consisting of text, images, audio and published in digital form that can be read on computers or other electronic devices such as Android or tablets (Andikaningrum et al, 2014). The e-book itself makes the text and images in the form of digital media in either plain text format, pdf which can be opened with Acrobat Reader, or html format which can be opened by browsing or internet explorer offline. Even so, e-books still use the pdf format, because it is safer and more comfortable. The use of e-books is not intended to replace printed books, but e-books are designed to facilitate the reading process, make it more comfortable and can be used everywhere because of its small size, unlike conventional books which are large and thick. (Folb et al, 2011, in Hsio Chun-Hua et, al 2014). According to Gessner in Andi Murniati (2012), there are several advantages of publication in the form of electronic books, namely saving in production costs and fast in publishing and dissemination (speed-up in publication and dissemination). This is an advantage of online electronic publications in terms of economic factors, speed and very easy access. With the e-book, access to this application system can be used anytime and as often as possible, not limited to study hours and not depending on the place.
FACTORS AFFECTING VILLAGE OWNED ENTERPRISE INCOME IN HULAWA VILLAGE, PAGUYAMAN DISTRICT, BOALEMO DISTRICT: FAKTOR-FAKT0R YANG MEMPENGARUHl PENDAPATAN BADAN USAHA MlLIK DESA Di DESA HULAWA KECAMATAN PAGUYAMAN KABUPATEN BOALEMO Ningsi ningsi dakio; Ikram Muhammad; Karlina Napu
Jurnal Ilmu Manajemen dan Bisnis Vol. 11 No. 1 (2023): Jurnal Ilmu Manajemen dan Bisnis (JIMB)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

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This study aims to determine 1) internal factors such as business management, business location, business capital, length of business and working hours that affect the income of Village-Owned Enterprises in Hulawa Village 2) To determine external factors that affect the income of Village-owned Enterprises in Hulawa Village such as natural resources, economic conditions, culture, security which affect the increase in Hulawa BUMDes income. This research is a type of descriptive research with a qualitative approach. The data analysis technique used is data analysis technique by processing data using the Miles and Huberman Models. The research informants were the Head of BUMDes, Secretary of BUMDes, Treasurer of BUMDes, Head of Hulawa Village and the Community (3 people). Data collection methods used in this study were observation, in-depth interviews and documentation. The data analysis technique used is data analysis technique by processing data using the Miles and Huberman Models. The results of the study are 1) Internal factors that have been optimal and have an effect on BUMDes income in Hulawa Village, Paguyaman District, Boalemo Regency are business location, business capital, length of business and working hours. But the business management factor is not yet optimal, because business management still needs to be improved, especially in BUMDes business management. 2) External factors that have been optimal and have influenced BUMDes revenue in Hulawa Village, Boalemo District, are local culture and the security of BUMDes management that has been supported. But the internal factors of natural resources and economic conditions are not optimal. Because the available natural resources have not been utilized properly while the economic conditions of the Hulawa Village community are the lower middle class such as farmers, traders and miner.
OFFICE ROTATION POLICY IN DULUPI VILLAGE DULUPI DISTRICT: KEBIJAKAN ROTASI APARAT DI DESA DULUPI KECAMATAN DULUPI lasmin hasan; Imam Mashudi; Maman Musa
Jurnal Ilmu Manajemen dan Bisnis Vol. 11 No. 1 (2023): Jurnal Ilmu Manajemen dan Bisnis (JIMB)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

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The aims of this research are 1) To find out the impact of the officer rotation policy which is not in accordance with the applicable regulations. 2) To analyze the job rotation policy that affects the work productivity of village officials. The research that will be conducted uses a descriptive qualitative approach. The data sources used in this research are primary data sources, namely data sources that directly provide data to data collectors. Data collection methods used were interviews, observation and documentation. Data analysis techniques used were data analysis techniques according to Miles and Huberman. With data analysis, namely data reduction, data display and conclusion drawing/verification. The results of the study are 1) Internal impact is namely the Village Officials are no longer performing optimally, feel uncomfortable with the new job because they still have to adapt and learn more about the main duties and functions of the new position. In fact, they are often not in harmony with other village officials. The external impact is that there are people who feel that service to the community due to this rotation has decreased, and even their social relations have changed a lot. 2) The rotation policy for village officials greatly affects the work productivity of village officials in the Dulupi Village Government. It has not been able to support the capacity building of village officials in the Dulupi Village Government.
IMPLEMENTATION OF MINIMUM SERVICE STANDARDS IN HULAWA VILLAGE, PAGUYAMAN DISTRICT: PENERAPAN STANDAR PELAYANAN MINIMAL DI DESA HULAWA KECAMATAN PAGUYAMAN RATNA OTOLUWA; Imam Mashudi; Syamsinah
Jurnal Ilmu Manajemen dan Bisnis Vol. 11 No. 1 (2023): Jurnal Ilmu Manajemen dan Bisnis (JIMB)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

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Research objectives is For know application standard minimum service in Hulawa Village Paguyaman Regency Boalemo . The research method used is approach qualitative with type study descriptive . method data collection used in study This is observation , interview and documentation. Technique data analysis used is technique qualitative data analysis , with stages as proposed by Miles and Haberman is data reduction , data presentation and withdrawal conclusion / verification . Research results is application standard minimum service in Hulawa Village Not yet fully walk with ok . Good standard minimum service provision and distribution information sometimes found community _ or visited at home No is at place . Standard service provision of data and information administration population in Hulawa Village must adapt with renew document already _ There is with a new format . Application standard service gift letter information in Hulawa Village it turns out encountered in the manufacturing process letter information finished For signing letter sometimes Village head / Secretary of Village No be in place . Application standard minimal service simplification service in Hulawa Village rated own lack facilities and infrastructure supporters in make letter information or administration other . Application standard minimum form of service complaint public in implementation service found public No own letters completeness management administration at the Hulawa Village Office .

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