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Jurnal Ilmu Manajemen dan Bisnis
Published by Universitas Bina Mandiri Gorontalo
ISSN : 23026723     EISSN : 29869331     DOI : https://doi.org/10.47918/jhts.v3i1.334
Core Subject : Economy, Science, Education, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Library & Information Science Social Sciences Other
Journal of management and business science contains the writings of lecturers and students from the management and business majors both from within UBMG and outside the University environment. Articles in this journal are published in three times a year.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 84 Documents
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The Elements Analysis of Community Satisfaction Survey in Improving Health Services in the Regional General Hospital of Farmers and Fishermen of Boalemo Regency Sofianti Talibo; Laksmyn Kadir; Imam Mashudi
Jurnal Ilmu Manajemen dan Bisnis Vol. 11 No. 2 (2023): Jurnal Ilmu Manajemen dan Bisnis (JIMB)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

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Abstract

The present study aims to 1) identify and analyze the elements of the community satisfaction survey in improving health services at the Farmers and Fishermen's Regional General Hospital, Boalemo Regency; 2) determine and analyze the factors that determine the success of the community satisfaction survey element in improving health services at the General Hospital of Farmers and Fishermen, Boalemo Regency. This study uses a qualitative approach with a descriptive type of research. The data collection techniques have been conducted through observation, interviews, documentation, and literature study. The results show that 1) Community Satisfaction in Improving Health Services at the Farmers and Fishermen Hospital of Boalemo Regency that the requirements, system mechanisms, and service procedures are in accordance with applicable regulations but related to completion time, the level of patient satisfaction is still low; 2) The factors that determine community satisfaction in improving health services at the Boalemo District General Hospital for Farmers and Fishermen are product quality, service quality, emotionality, price/tariff, and cost.
Description of Appropriate Use of E-Letters for Higher Education: Deskripsi Penggunaan E-Letter yang Sesuai untuk Perguruan Tinggi Abd Rahman K. Ma'ruf; Frezy Paputungan
Jurnal Ilmu Manajemen dan Bisnis Vol. 11 No. 2 (2023): Jurnal Ilmu Manajemen dan Bisnis (JIMB)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

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Abstract

E-letter is a web-based application used for correspondence activities which makes it easier to time-efficient company correspondence activities while triggering pros and cons among users in its implementation. The aim of this research is to identify E-letters taking place in company correspondence amidst the emergence of pros and cons between users while carrying out business correspondence giving rise to various meanings of E-letters which continue to persist in supporting the achievement of organizational goals. This research uses a qualitative approach with a case study method. The results of this research show that the use of e-letters in private universities gives rise to various different user perspectives, but the use of e-letters continues. The use of e-letters provides convenience and accuracy in correspondence starting from the creation and distribution of official letters to the process of information retrieval and storage. This system minimizes misuse of official documents because it has a security system where only registered employees can access the system.
The Impact of Brand Image on Customer Loyalty in Private Universities: Dampak Brand Image terhadap Loyalitas Pelanggan pada Perguruan Tinggi Swasta Frezy Paputungan; Abd Rahman K. Ma'ruf; Iwan B. Jassin
Jurnal Ilmu Manajemen dan Bisnis Vol. 11 No. 2 (2023): Jurnal Ilmu Manajemen dan Bisnis (JIMB)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

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Abstract

The existence of customer loyalty for the company is very important. Customer loyalty is defined as people who enjoy services, especially those who receive services regularly and repeatedly. This definition places loyalty as a commitment to an attitude that generates empathy. In this research about the impact of brand image and consumer satisfaction on customer loyalty. The population in this study are customers of private universities in Gorontalo. The number of samples used is 96 respondents, the sampling technique is using purposive sampling. The data obtained and analyzed qualitatively obtained through observation and data collection. The results showed that brand image has a significant influence on customer satisfaction, which is significant for customer loyalty.
STUDY ON FRESHWATER FISH CULTIVATION IN TELAGA JAYA, GORONTALO DISTRICT: STUDI TENTANG BUDIDAYA IKAN AIR TAWAR DI TELAGA JAYA KABUPATEN GORONTALO Frezy Paputungan
Jurnal Ilmu Manajemen dan Bisnis Vol. 11 No. 3 (2023): Jurnal Ilmu Manajemen dan Bisnis (JIMB)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

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Abstract

Aquaculture is defined as an activity to produce aquatic biota (organisms) in a controlled manner in order to gain profit. Another definition of aquaculture is human intervention (efforts) to increase aquatic productivity. Fish are members of poikilothermic (cold-blooded) vertebrates that live in water and breathe with gills. Fish are the most diverse group of vertebrates with more than 27,000 species worldwide. The research method used is descriptive qualitative, namely by explaining and answering in more detail how freshwater fish are cultivated, the benefits and types of freshwater fish that are popularly consumed by the public. The results of the research show that there are several types of freshwater fish that are popularly consumed in Telaga Jaya, Gorontalo Regency, including tilapia fish, gourami, catfish, goldfish, tilapia, nilem fish and snakehead fish.
ANALYSIS OF COMMUNITY HEALTH CENTER MANAGEMENT IN IMPROVING SERVICE QUALITY AT DULUKAPA HEALTH CENTER, NORTH GORONTALO REGENCY: Ely Ibrahim Sri Nangsi Ladici; Zuchri Abdusamad; Ely Ibrahim
Jurnal Ilmu Manajemen dan Bisnis Vol. 11 No. 3 (2023): Jurnal Ilmu Manajemen dan Bisnis (JIMB)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

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Abstract

The research objective is (1) Knowing how the management of the Puskesmas in improving the quality of service at the Dulukapa Puskesmas, North Gorontalo Regency. (2) To find out the factors that determine the management of the Puskesmas in improving the quality of service at the DulukapaPuskesmas, North Gorontalo Regency. The type of research used is a qualitative approach with a descriptive research design. The social situation used in this study is place, person, activity.In this study there are types and sources of data, namely primary data sources and secondary data sources. Data collection techniques used in this research are observation, interviews, and documents.Data analysis techniques in this study are data collection, data reduction, and data display, conclusion or verification. Test the validity of the data is done by testing the credibility. The results of the study are (1) Concerning the management of the Puskesmas in improving the quality of service at the Dulukapa Puskesmas, North Gorontalo Regency, it can be seen from the activities of planning, movement and implementation, supervision, control and performance evaluation that have not been carried out optimally, because it is not entirely rare that is contained in the implementation of management that is carried out consistently and continuously to realize quality Puskesmas governance. This is evidenced by the "Basic" accreditation status achieved by the Dulukapa Health Center in 2017. (2) The factors that determine the management of the Health Center in improving the quality of service at the Dulukapa Health Center, North Gorontalo Regency, are the absence of adequate human resources, Standard Operating Procedures (SOP) have not been fully implemented, and the facilities and infrastructure at the Puskesmas are inadequate and function optimally to support health services at the Puskesmas.
THE IMPLEMENTATION OF MODERNIZATION OF THE LOCAL TAX SYSTEM AT THE SOUTH BOLAANG MONGONDOW BPKPD: PELAKSANAAN MODERNISASI LOKAL SISTEM PERPAJAKAN DI BPKPD BOLAANG MONGONDOW SELATAN Rizka Mayulu; Arifin Tahir; Djamila Podungge
Jurnal Ilmu Manajemen dan Bisnis Vol. 11 No. 3 (2023): Jurnal Ilmu Manajemen dan Bisnis (JIMB)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

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Abstract

This study aims to analyze and determine the application of themodernization of the local tax system at the South Bolaang MongondowBPKPD.The research used a qualitative descriptive approach. Data collectiontechniques are interviews, observation and documentation. Data analysistechniques consist of stages of collecting data, reducing data, presentingdata, and drawing conclusions.The results showed that the implementation of the modernization of thelocal tax system of the South Bolaang Mongondow BPKPD, namely: 1)modernizing the organizational structure through the formation of anIntegrated Supervision Team, as well as conducting inspections of servicetasks. However, the modernization of this organizational structure has notbeen implemented optimally because it has not established a one-stopservice through Account Representatives (AR); 2) modernization oforganizational procedures through simplification of administrativeprocedures and utilization of information and communication technologythrough OM OKU and Tapping Box applications; 3) modernization oforganizational strategy through campaigns and outreach on the importanceof paying taxes, as well as socialization of OM OKU and the Tapping Box.However, this socialization has not been evenly distributed across all levelsof taxpayers' society; 4) Modernization of organizational culture throughclear and firm sanctions for violations for taxpayers who do not pay taxes,providing basic training and ICT development for ICT operators, providingcomplete office infrastructure supported by clean, fragrant and comfortableoffice space conditions, so as to provide excellent service to taxpayers incarrying out their tax obligations.
PERFORMANCE OF BOTUMOPUTI VILLAGE APPARATUS TIBAWA DISTRICT OF GORONTALO REGENCY Siswanto Luawo; Darman; Karlina Napu
Jurnal Ilmu Manajemen dan Bisnis Vol. 11 No. 2 (2023): Jurnal Ilmu Manajemen dan Bisnis (JIMB)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

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Abstract

This research aims to find out the performance of botumoputi villageapparatus of Tibawa District of Gorontalo Regency, this type of research isdescriptive research with qualitative approach the type of data used isprimary data and secondary data with data sourced from observations,interviews and documentation. Informants in this study amounted to 5people who were botumoputi village apparatus.The results of this study show that the performance of the villageapparatus in community perception about the performance of the villageapparatus is quite good judging from the results of work, discipline,responsibility.In the completion of the task of the performance of the villageapparatus is quite good for the process, and also in terms of taking thedecision of the village government in establishing RAPBD, as well as theselection of the development of the village government refers to the rulesthat have been adhered to already good for the progress and development ofthe village.
ANALYSIS OF EMPLOYEE JOB SATISFACTION FACTORS PT. DURABLE MEANS OF SUCCESS Witna Febrianti Lasalewo; Rizal; Siske Anani
Jurnal Ilmu Manajemen dan Bisnis Vol. 11 No. 1 (2023): Jurnal Ilmu Manajemen dan Bisnis (JIMB)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

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This research aims to find out the job satisfaction of employees of PT.Durable Means of Success, this type of research is descriptive research witha qualitative approach the type of data used is primary data and secondarydata with data sourced from observations, interviews and documentation,informants in this study amounted to 5 people who are employees of PT.Durable Means of Success.The results showed that job satisfaction can be seen that job satisfactionhas been created well with five aspects, namely challenging work, salary ordecent wages, promotion or career level, supportive working conditions andsupportive coworkers.
PRODUCTIVITY ANALYSIS OF PALM SUGAR BUSINESSES IN MONGIILO VILLAGE BULANGO ULU SUBDISTRICT BONE BOLANGO COUNTY Alex Idrus; Rizal; Sitti Husna N. Djou
Jurnal Ilmu Manajemen dan Bisnis Vol. 11 No. 2 (2023): Jurnal Ilmu Manajemen dan Bisnis (JIMB)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

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This research aims to find out the productivity of palm sugar businessactors in mongiilo village, this type of research is qualitative research with adescriptive approach that is a problem-solving procedure that is investigatedby making a social reconstruction, and further systematically describes theobject of research. In data collection, researchers consider the selection ofthe first informant to be targeted, namely the palm sugar business itselfwhich is the main key.After doing this research, it is known that, palm sugar business actorsare workers who never know the word tired in doing activities to work aspalm sugar business actors, because in its implementation the palm sugarbusiness actors do work from morning to evening to wait for theirproduction results. The level of productivity depends on traders who buypalm sugar in the market not only that the role of middlemen in the midst ofpalm sugar business actors determines the results of production for theperpetrators
STAKEHOLDER'S PERCEPTION OF TRANSPARENCY IN VILLAGE FUND MANAGEMENT IN TOTO SELATAN VILLAGE, KABILA DISTRICT, BONE BOLANGO REGENCY Katili, Sartin; Rizal; Hamzah, Aryati
Jurnal Ilmu Manajemen dan Bisnis Vol. 11 No. 3 (2023): Jurnal Ilmu Manajemen dan Bisnis (JIMB)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

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This study aims to determine stakeholder perceptions of the Transparency ofVillage Fund Management in South Toto Village, Kabila District, Bone BolangoRegency, with reference to the Minister of Home Affairs Regulation No. 20 of 2018concerning Village Financial Management.This research method uses descriptive research with a qualitative approach. Datacollection techniques used in this study was through observation, in-depth interviewsand documentation.The results of this study indicate that stakeholder access in the budgetaccountability report has been carried out in the form of a Transparency Board /Billboard, so that all activities and their budgets can be seen by stakeholders. Theweakness is that if there is a change in activities and budgets, then stakeholders donot have access to these changes. Independent audit involvement in budgettransparency has been carried out. The audit was carried out by the RegencyInspectorate regarding finances and accountability reports for all activities that hadbeen carried out. The weakness is that most stakeholders do not know the results ofthe examination or audit. Stakeholder involvement in budget decision making hasbeen carried out, every planning stage always involves the BPD, LPM and thecommunity. The weakness is that community involvement is only in the form ofproviding ideas and proposals related to the needs in each hamlet, but the stages ofdetermining them are no longer involved.

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