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Hendri Herman
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Postgraduate Management Journal
Published by Universitas Ibnu Sina
ISSN : 28078934     EISSN : 27983811     DOI : https://doi.org/10.36352/pmj.v1i2
Core Subject : Economy,
Economics, Econometrics & Finance
Postgraduate Management Journal merupakan sebuah wadah untuk mempublikasikan jurnal berisikan artikel, gagasan, ide, konsep, teori maupun hasil penelitian dari berbagai bidang yang berkaitan dengan Ilmu Manajemen. Jurnal ini diberdayakan oleh Program Studi Magister Management Universitas Ibnu Sina Batam Kepulauan Riau. Jurnal ini dapat dijadikan media informasi atau referensi ilmu yang ada kaitannya dengan Ilmu Manajemen. Ruang lingkup kajian publikasi jurnal ini meliputi ilmu Manajemen, Pemasaran, Keuangan, Manajemen Proyek, Manajemen Resiko, Manajemen Keuangan Internasional, Pemasaran Jasa, Ekonomika Manajerial, Sistem Informasi Manajemen, Bisnis Internasional, Manajemen Strategik serta kajian-kajian keilmuan yang relevan dengan ilmu manajemen.
Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)
Articles 119 Documents
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METODE PENGENDALIAN BEBAN OPERASIONAL DAN PENDAPATAN PERUSAHAAN DALAM UPAYA MENINGKATKAN LABA PERUSAHAAN DI SPBU VITKA POINT Khadijah; Ita Mustika; Ferdila; Kharisma Familia
Postgraduate Management Journal Vol 3 No 1 (2023): Postgraduate Management Journal
Publisher : LPPM Universitas Ibnu Sina

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Abstract

In the company's operational activities, it is necessary to control operational expenses and income to obtain the expected profit. The control system is a very important part of the company because, with the control system, the company will achieve the desired goals such as creating a good control environment. PT. Batamindo Pertiwi runs the business of trading fuel oil for the public at public refueling stations (SPBU), which are known to the people of Batam as SPBU Vitka Point No. 14,294,722. The method used by the Vitka Point gas station to control operational expenses is to perform Service Excellence or excellent service. This study aims to provide an understanding and know the effectiveness, as well as the impact of the method of controlling operating expenses and income created and implemented by the company. This type of research is qualitative with a descriptive explanation by describing the method of controlling operating expenses and the company's income. The data processed is the 2018-2020 profit and loss report data belonging to the Vitka Point gas station, with data collection techniques using interviews and direct observation. The results of the discussion from this study are that operational expense control is very effective where the emphasis on costs on operational activities has succeeded in reducing operational costs incurred as well as effective income control in stabilizing income in the ongoing Covid pandemic.
PENGARUH SEMANGAT KERJA, MOTIVASI KERJA DAN LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN PADA BATAM TELEVISI Muhammad Sidik; Sumardin
Postgraduate Management Journal Vol 3 No 1 (2023): Postgraduate Management Journal
Publisher : LPPM Universitas Ibnu Sina

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Abstract

The author conducted research at the Batam Television Office in Batam City. The purpose of this study is to find out how the performance of employees at the Batam Television Office is. Respondents from the study were 41 respondents, all of whom were permanent employees. The research was conducted for 3 months, namely November-January 2023. The data collection method in this study was to use a questionnaire. And this type of research is quantitative research, with the data analysis tool used is SPSS 17.0. In this study, it consists of three independent variables, namely work enthusiasm, work motivation and work environment, and one dependent variable, namely employee performance. The results of the study, when viewed from the ANOVA test, produce a calculated F number of 101,211> F table 2.87 with H1 accepted. This means that the regression coefficient of Morale, Work Motivation and Work Environment simultaneously affect the Performance of Batam Television Employees in Batam City.
THE EFFECT OF SERVICE QUALITY AND PRODUCT QUALITY ON CUSTOMER SATISFACTION (STUDY AT CFC BATU AJI BATAM) Shandrya Victor Kamanda Shandrya Victor Kamanda
Postgraduate Management Journal Vol 2 No 2 (2023): Postgraduate Management Journal
Publisher : LPPM Universitas Ibnu Sina

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Abstract

The purpose of this study was to determine how much influence of service quality (X1), product quality (X2) on customer satisfaction (Y) at CFC Batuaji Batam. The model in this study is quantitative method, associative with the population in this study are customers who CFC Batuaji Batam. The sampling method using rondom sampling obtained as many as 48 respondents who visited at the time the research was conducted. The research questionnaire instrument uses primary and secondary data. Using SPSS. The analysis method in data processing is validity and reliability test, simple linear regression test, coefficient of determination, hypothesis test (t-test), and Pearson product moment correlation test. The results showed that Service Quality (X1), Product Quality (X2), also had a significant effect on Customer Satisfaction (Y). Therefore, it is important to maintain these variables on quality standards because they have a significant impact on customer satisfaction.
THE INFLUENCE OF BRAND IMAGE ON THE RELATIONSHIP BETWEEN PROMOTION AND LOYALTY TO SHOPEEFOOD CUSTOMERS IN BATUAJI BATAM Shandrya Victor Kamanda Shandrya Victor Kamanda
Postgraduate Management Journal Vol 3 No 1 (2023): Postgraduate Management Journal
Publisher : LPPM Universitas Ibnu Sina

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Abstract

Most business people expect loyalty from their customers, and ShopeeFood is no exception. This study aims to determine how promotion affects loyalty with brand image as a moderating variable. This study uses a quantitative approach with primary data obtained from respondents' responses through questionnaires and secondary data as reference material sourced from journals, articles, and books. The sample size was 98 respondents who were ShopeeFood customers in Batuaji Batam. Samples were taken based on purposive sampling method. Data analysis using SPSS tools. To test the hypothesis using multiple linear regression analysis and moderation variable interaction test analysis. The results showed that promotion has a positive and significant effect on loyalty, and brand image plays a role in strengthening the drive for loyalty. These results provide managerial implications for ShopeeFood to improve new strategies in promoting its products and strengthening its brand image so as to drive customer loyalty. Thus, ShopeeFood is expected to be able to plan the right strategy, attract and provide good service in order to create a positive brand image in the minds of consumers so that consumers have the potential to become loyal customers.
ANALYSIS OF CONSUMER DECISIONS IN PURCHASING SMARTPHONES BASED ON PRODUCT QUALITY, PROMOTION AND PRODUCT DESIGN Shandrya Victor Kamanda Shandrya Victor Kamanda
Postgraduate Management Journal Vol 3 No 2 (2024): Postgraduate Management Journal
Publisher : LPPM Universitas Ibnu Sina

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Abstract

The need for technology today leads consumers to access the internet in almost every activity. This makes consumers must have a smartphone as a support in accessing the internet. With the many alternative smartphone brands offered, it can support consumer decision making through considerations taken based on the offerings of each brand. This study aims to analyse promotion, product design and product quality on smartphone purchasing decisions at SP Plaza and its surroundings. This study concludes that quality affects consumer decisions in buying smartphones, while product design and promotion do not affect consumer decisions in buying smartphones. Similar designs are owned by various smartphone brands and both carry out promotions, so consumers will certainly focus on the quality of the smartphone.
PENGARUH IKLAN DIMEDIA SOSIAL INSTAGRAM TERHADAP MINAT BELI MASYARAKAT MELALUI E-COMMERCE Muhammad Taufik Reyhan; Rosita Septiani
Postgraduate Management Journal Vol 1 No 1 (2021): Postrgraduate Management Journal
Publisher : LPPM Universitas Ibnu Sina

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Abstract

Pertumbuhan situs media sosial yang fenomenal memang memikated itu perusahaan untuk menargetkan konsumennya dengan memasang iklan melalui iklan yang paling banyak digunakan media, oleh karena itu menjadi penting bagi pengiklan untuk merancang secara hati-hati iklan setelahnya juga memeriksa keefektifannya. Tujuan dari inikertasnya adalah untuk mengusulkan model konseptual yang menentukan dampak berbagai iklan faktor konten seperti keinformatifan, hiburan, kredibilitas, intaktivitas dan kekhawatiran privasi terhadap sikap generasi milenial India terhadap sosialaku media periklanan. Dengan menggunakan non-proba bility sampling, data dikumpulkan dengan menggunakan kuesioner online melalui Google Forms dari total 470 media sosial pengguna. Skala yang diadaptasi telah divalidasi melalui faktor eksplorasi analisis (EFA) dan analisis faktor konfirmatori (CFA), setelah itu halath Analisis telah diterapkan menggunakan SPSS AMOS 22.0 untuk menguji berbagai macamnya hipotesis yang dirumuskan. Hasilnya menunjukkan hubungan signifikan yang bisa berguna dalam memahami sikap dan respons perilaku orang India generasi milenial terhadap iklan media sosial. Penelitiannya dapat bdan berguna bagi pemasar, pengiklan dan manajer merek dalam merancang iklan situs media sosial dengan menyematkan fitur penting tertentues yang bisa secara positif membentuk sikap dan mengembangkan lebih lanjut respons perilaku Pertumbuhan situs media sosial yang fenomenal memang memikated itu perusahaan untuk menargetka
BUILDING INSTITUTIONAL READINESS: HOW EDUCATION, TRAINING, AND WORK DISCIPLINE SHAPE PERSONNEL PERFORMANCE IN A POLICE LOGISTICS BUREAU Yandra Rivaldo
Postgraduate Management Journal Vol 3 No 1 (2023): Postgraduate Management Journal
Publisher : LPPM Universitas Ibnu Sina

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Abstract

This study examines the effect of education, training, and work discipline on personnel performance at the Logistics Bureau of the Regional Police of the Riau Islands (Biro Logistik Polda Kepri). Personnel performance in a public-sector logistics function is central to institutional readiness, yet it is shaped by human-resource conditions that have received limited empirical attention in this context. A quantitative associative design was used, with a census of all 43 personnel as respondents. Data were collected through a structured Likert-scale questionnaire and analyzed using multiple linear regression in SPSS 23, following classical assumption tests. The results show that education (t = 7.340; p = .000), training (t = 2.328; p = .025), and work discipline (t = 4.464; p = .000) each have a positive and significant partial effect on personnel performance, and the three variables jointly explain 95.0 percent of the variance in personnel performance (R² = .950; F = 246.779; p = .000). Education emerged as the most dominant predictor (β = .525), followed by work discipline (β = .321) and training (β = .184). The findings indicate that continuing-education pathways, mandatory training compliance, and consistent disciplinary enforcement are complementary levers for strengthening personnel performance in police logistics units, and the study offers practical implications for human-resource policy in similar public-sector settings.
DISCIPLINED, COMPETENT, AND REWARDED: UNPACKING THE DRIVERS OF EMPLOYEE PERFORMANCE IN ISLAMIC BANKING Yandra Rivaldo
Postgraduate Management Journal Vol 4 No 1 (2024): Postgraduate Management Journal
Publisher : LPPM Universitas Ibnu Sina

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Abstract

This study investigates the effect of work discipline, competence, and reward on employee performance at a branch office of Bank Syariah Indonesia in Batam. Islamic banking has expanded rapidly in Indonesia, yet the human-resource conditions that sustain employee performance in sharia-compliant branch operations remain under-examined relative to conventional banking. A quantitative associative design was used, with a census of all 37 branch employees as respondents. Data were collected via a structured Likert-scale questionnaire and analyzed with multiple linear regression in SPSS 23, following classical assumption testing. The results indicate that work discipline (t = 7.257; p = .000), competence (t = 3.015; p = .004), and reward (t = 3.581; p = .001) each have a positive and significant partial effect on employee performance, and the three variables jointly explain 84.2 percent of the variance in employee performance (R² = .842; F = 82.611; p = .000). Work discipline is the most dominant predictor (β = .514), followed by reward (β = .249) and competence (β = .241). The findings suggest that consistent rule compliance, competence development, and a well-structured reward system are complementary and largely additive drivers of performance in this Islamic banking branch, with practical implications for human-resource practice in similarly structured sharia financial institutions.
BEYOND COMPLIANCE: DISCIPLINE, FACILITIES, CREATIVITY, AND TEAMWORK AS JOINT DRIVERS OF EMPLOYEE PERFORMANCE Yandra Rivaldo
Postgraduate Management Journal Vol 4 No 2 (2025): Postgraduate Management Journal
Publisher : LPPM Universitas Ibnu Sina

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Abstract

This study examines the joint and partial effects of work discipline, work facilities, creativity, and teamwork on employee performance at PT. Bakri Karya Sarana, a logistics and construction-equipment trading firm in Batam, Indonesia. Small and medium-sized trading enterprises in Indonesia's outer-island industrial zones face persistent human-resource constraints, yet the combined behavioral and structural drivers of employee performance in such firms remain under-researched relative to large corporates. A quantitative associative design was used, with a census of all 75 permanent employees as respondents. Data were collected through a structured Likert-scale questionnaire and analyzed using multiple linear regression in SPSS 23, following classical assumption testing. The results show that work discipline (t = 8.230; p = .000), work facilities (t = 3.020; p = .003), creativity (t = 2.865; p = .002), and teamwork (t = 3.246; p = .001) each have a positive and significant partial effect on employee performance, and the four variables jointly explain 85.0 percent of the variance in employee performance (R² = .850; F = 95.130; p = .000). Work discipline is the most dominant predictor (β = .512), followed by creativity (β = .210), work facilities (β = .221), and teamwork (β = .184). The findings indicate that performance in this firm rests primarily on behavioral compliance, reinforced by adequate physical infrastructure and a working culture that supports both individual initiative and collaboration, with implications for human-resource practice in comparable trading and logistics SMEs.

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