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Postgraduate Management Journal
Published by Universitas Ibnu Sina
ISSN : 28078934     EISSN : 27983811     DOI : https://doi.org/10.36352/pmj.v1i2
Core Subject : Economy,
Economics, Econometrics & Finance
Postgraduate Management Journal merupakan sebuah wadah untuk mempublikasikan jurnal berisikan artikel, gagasan, ide, konsep, teori maupun hasil penelitian dari berbagai bidang yang berkaitan dengan Ilmu Manajemen. Jurnal ini diberdayakan oleh Program Studi Magister Management Universitas Ibnu Sina Batam Kepulauan Riau. Jurnal ini dapat dijadikan media informasi atau referensi ilmu yang ada kaitannya dengan Ilmu Manajemen. Ruang lingkup kajian publikasi jurnal ini meliputi ilmu Manajemen, Pemasaran, Keuangan, Manajemen Proyek, Manajemen Resiko, Manajemen Keuangan Internasional, Pemasaran Jasa, Ekonomika Manajerial, Sistem Informasi Manajemen, Bisnis Internasional, Manajemen Strategik serta kajian-kajian keilmuan yang relevan dengan ilmu manajemen.
Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)
Articles 119 Documents
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PENGARUH BRAND IMAGE CUSTOMER PERCEIVED VALUE CUSTOMER EXPERIENCE DAN BRAND TRUST TERHADAP LOYALITAS PASIEN PADA RUMAH SAKIT SANTO ANTONIO BATURAJA SUMATERA SELATAN Saputra, Yakobus Angga Ricardo; Hidayat, Dasrun; Rubini, Rizki Adriansyah
Postgraduate Management Journal Vol. 5 No. 2 (2026): Postgraduate Management Journal
Publisher : LPPM Universitas Ibnu Sina

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36352/pmj.v5i2.981

Abstract

Healthcare services have undergone rapid development due to advancements in technology, demographic changes, and increasing patient demands. To remain relevant and competitive, healthcare organizations must adapt to current trends and implement effective management strategies. This study aims to investigate the extent to which brand image, perceived value, customer experience, and brand trust influence patients' decisions to continue choosing Santo Antonio Baturaja Hospital. A quantitative method using multiple linear regression analysis was applied to data collected from 96 patient respondents. The results showed that all four variables simultaneously had a significant influence on patient loyalty (p < 0.001), with 84.3% of the variation in patient loyalty being explained by these variables. These findings indicate that a combination of these factors plays a crucial role in building long-term relationships with patients. Based on these results, it is recommended that the hospital continue to strengthen its brand image, improve service quality to provide a better patient experience, and focus on increasing perceived value and patient trust.
Pengaruh Harga Dan Kualitas Pelayanan Terhadap Kepuasan Dan Loyalitas Pelanggan Cafe Joy Di Telang, Bangkalan Anam, Hoirul; Chrismardani , Yustina
Postgraduate Management Journal Vol. 5 No. 2 (2026): Postgraduate Management Journal
Publisher : LPPM Universitas Ibnu Sina

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36352/pmj.v5i2.983

Abstract

Penelitian ini bertujuan untuk menganalisis dampak harga dan kualitas pelayanan terhadap kepuasan dan loyalitas pelanggan. Metode yang digunakan adalah kuantitatif dengan pendekatan deskriptif dan asosiatif. Data dikumpulkan melalui kuesioner yang diisi oleh pelanggan Cafe Joy Telang, Bangkalan, dengan populasi sebanyak 45 orang. Dalam penelitian ini, digunakan teknik sampel jenuh, yaitu seluruh anggota populasi dijadikan sampel. Untuk menganalisis data, digunakan teknik Partial Least Squares (PLS) yang diolah menggunakan perangkat lunak SmartPLS 4. Hasil penelitian menunjukkan bahwa harga berpengaruh signifikan terhadap kepuasan pelanggan, namun tidak berpengaruh signifikan terhadap loyalitas pelanggan. Kualitas pelayanan berpengaruh signifikan terhadap kepuasan pelanggan, tetapi tidak berpengaruh signifikan terhadap loyalitas. Selain itu, kepuasan pelanggan tidak berpengaruh signifikan terhadap loyalitas pelanggan. Meskipun harga dan kualitas pelayanan mempengaruhi kepuasan, faktor lain lebih dominan dalam membentuk loyalitas pelanggan. Disarankan agar Cafe Joy fokus pada peningkatan faktor-faktor yang dapat memperkuat keterikatan emosional dan loyalitas pelanggan.
IMPLEMENTASI METODE CONTINUOUS IMPROVEMENT DALAM MENGATASI TIDAK TERCAPAINYA TARGET PENJUALAN PADA PT.XYZ Dahliyah Hayati; Muhammad Ilham Jayakesuma; Pardosi, Natalia; Pasha Iftikar Rabani; Salma Dea Chavidia; Syafiq Abdullah Akbar
Postgraduate Management Journal Vol. 5 No. 2 (2026): Postgraduate Management Journal
Publisher : LPPM Universitas Ibnu Sina

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36352/pmj.v5i2.1138

Abstract

PT XYZ yang bergerak di bidang otomasi dan alat ukur industri menghadapi masalah serius yaitu tidak tercapainya target penjualan bulanan. Tujuan dari penelitian ini adalah mencari tahu apa penyebab utamanya serta membuat langkah perbaikan yang bisa diterapkan secara terus-menerus. Penelitian dilakukan dengan menggunakan pendekatan 5W+1H untuk menggali masalah yang terjadi, lalu dilanjutkan dengan metode PDCA supaya solusi yang dibuat bisa lebih terarah dan berkesinambungan. Dari hasil analisis, ditemukan jika masalah utamanya ada pada kinerja tim penjualan yang belum maksimal dan proses pengiriman produk yang memakan waktu lama karena sistem produksi berdasarkan pesanan (Make to Order). Untuk mengatasi itu, dilakukan pelatihan ulang untuk tim sales, digunakan sistem CRM sederhana, dan dibuat SOP baru untuk follow up pelanggan. Kesimpulan dari studi ini menunjukkan bahwa pendekatan PDCA yang diterapkan secara tepat bisa bantu memperbaiki proses penjualan dan bantu perusahaan lebih dekat dengan target penjualannya
ANALISIS PERAN PERCEIVED ORGANIZATIONAL SUPPORT DAN TRANSFORMATIONAL LEADERSHIP TERHADAP PENURUNAN TURNOVER KARYAWAN Marina, Lela; Wikaningrum, Tri
Postgraduate Management Journal Vol. 5 No. 2 (2026): Postgraduate Management Journal
Publisher : LPPM Universitas Ibnu Sina

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36352/pmj.v5i2.1284

Abstract

This study aims to explain the causal relationship between the variables studied, namely Perceived Organizational Support, Transformational Leadership, Affective Commitment, and Turnover Intention. The type of research used is quantitative research design with a descriptive approach. The purpose of this approach is to explain the causal relationship between the variables studied. The research was conducted through a survey by distributing questionnaires to employees of three Hotel Grandhika Indonesia units: Hotel Grandhika Pemuda Semarang, Hotel Grandhika Iskandarsyah Jakarta, and Hotel Grandhika Setiabudi Medan as respondents. The data obtained were analyzed using inferential statistical techniques to test the formulated hypotheses and answer the questions in this study. The results of the study are stated that the Perceived Organizational Support and Transformational Leadership have a significantly positive effect on Affective Commitment. Perceived Organizational Support variable has a significant positive effect on Turnover Intention, however Transformational Leadership variable does not have a significant effect on Turnover Intention. Affective Commitment variable cannot mediate the relationship between Perceived Organizational Support and Transformational Leadership with Turnover Intention. This means that at Hotel Grandhika Indonesia there are other variables besides Affective Commitment that may mediate, or for the Perceived Organizational Support variable does not require a mediator. Meanwhile, for the Transformational Leadership variable, it is necessary to re-analyze the variables that can mediate, for example Employee Engagement.
ANALISIS PENGARUH INFLASI, KURS DAN DOW JONES ISLAMIC MARKET INDEX (DJIMI) TERHADAP INDEKS SAHAM SYARIAH INDONESIA (ISSI) DENGAN SOCIO-POLITICAL INDEX SEBAGAI VARIABEL MODERASI Rohim, Nur Chairur; Wikaningrum, Tri
Postgraduate Management Journal Vol. 5 No. 2 (2026): Postgraduate Management Journal
Publisher : LPPM Universitas Ibnu Sina

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36352/pmj.v5i2.1285

Abstract

Studi ini bertujuan untuk menganalisis pengaruh variabel-variabel makroekonomi terhadap kinerja pasar modal syariah Indonesia, khususnya Indeks Saham Syariah Indonesia (ISSI), yang dalam beberapa tahun terakhir dipengaruhi oleh fluktuasi ekonomi global dan dinamika sosial-politik domestik. Penelitian ini memfokuskan pada tiga variabel utama: inflasi, kurs, dan Dow Jones Islamic Market Index (DJIMI), serta mempertimbangkan peran socio-political index sebagai variabel moderasi. Penelitian menggunakan pendekatan kuantitatif dengan metode regresi linear berganda melalui analisis interaksi (Moderated Regression Analysis/MRA). Data sekunder bulanan dari Juni 2011 hingga Desember 2024 digunakan dalam studi ini, mencakup ISSI, inflasi, kurs, DJIMI, dan socio-political index. Hasil penelitian menunjukkan bahwa inflasi, kurs, dan DJIMI masing-masing berpengaruh signifikan terhadap ISSI. Socio-political index terbukti memoderasi hubungan antara inflasi dan ISSI, serta antara kurs dan ISSI. Hal ini menunjukkan bahwa kestabilan sosial-politik dapat memperkuat atau melemahkan dampak variabel ekonomi terhadap pasar modal syariah. Penelitian ini memberikan kontribusi pada pengembangan literatur keuangan syariah, serta menawarkan wawasan penting bagi investor dan manager investasi pada perusahaan sekuritas dalam pengambil kebijakan dalam merumuskan strategi yang lebih responsif terhadap dinamika ekonomi dan politik. Studi ini juga mendorong penguatan praktik investasi syariah yang berkelanjutan di tengah ketidakpastian global.
PENGARUH DIKLAT, DISIPLIN KERJA, DAN LOYALITAS KERJA TERHADAP KINERJA PEGAWAI PADA BAGIAN SEKRETARIAT DAERAH PEMERINTAH KOTA (PEMKO) BATAM Nurmayunita; Rini Elfina; Dewi Permatasari
Postgraduate Management Journal Vol 1 No 1 (2021): Postrgraduate Management Journal
Publisher : LPPM Universitas Ibnu Sina

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The regression coefficient is significant or the DIKLAT variable has an effect on Employee Performance at the Regional Secretariat of the Batam City Government. The regression coefficient is significant or the Work Discipline variable affects the Employee Performance variable at the Regional Secretariat of the Batam City Government. The regression coefficient is significant or the Job Loyalty variable has an effect on the Employee Performance variable at the Regional Secretariat of the Batam City Government. The Anova test produces an F count of 12.030> F table of 2.64 with a significance level (probability number) of 0.05. F count> F table then Ho is rejected and H1 is accepted. Then the regression coefficient X1 (DIKLAT), X2 (Work Discipline) and X3 (Work Loyalty) together have a significant effect on variable Y (Employee Performance) at the Regional Secretariat of the Batam City Government.
PENGARUH INSENTIF, KOMITMEN TUGAS DAN TANGGUNG JAWAB TUGAS TERHADAP KINERJA ANGGOTA POLDA PADA BAGIAN LALULINTAS BPKB POLDA KEPULAUAN RIAU Rona Tanjung; Zalmadri Putra
Postgraduate Management Journal Vol 1 No 1 (2021): Postrgraduate Management Journal
Publisher : LPPM Universitas Ibnu Sina

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Abstract

The regression coefficient is significant or the Work Incentive variable has an effect on performance. The regression coefficient is significant or the Task Commitment variable has an effect on the performance variable. The regression coefficient is significant or the variable of the Work Responsibilities of Members in the Traffic Section of the Riau Islands Police BPKB has an effect on the performance variable. The Anova test produces an F count of 11.014> F table 2.82 with a significance level (probability number) of 0.05. F count> F table then Ho is rejected and hipothesys is accepted. Then the regression coefficient of Work Incentives, Work Commitment and Responsibilities together has a significant effect on the Member Performance variable.
PENGARUH KELENGKAPAN DATA ,KETELITIAN, KECEPATAN TERHADAP KEPUASAN KONSUMEN PADA PT. FEDERAL INTERNATIONAL FINANCE (FIF) CABANG BATAM Rafi Al Amin; Edwin Agung Wibowo
Postgraduate Management Journal Vol 1 No 1 (2021): Postrgraduate Management Journal
Publisher : LPPM Universitas Ibnu Sina

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Abstract

The purpose of this study is to determine the effect of data completeness, accuracy, speed on customer satisfaction. The method that I use in the preparation of this thesis is descriptive analysis method, namely the research method using interview techniques, observation, literature study, and data sources. Meanwhile, to analyze the data obtained, a comparison between the existing data in the field and the literature data is carried out, then an analysis is carried out to draw a conclusion. The population in this study is 8560 consumers using the Slovin formula, resulting in 99 samples. The results of this study significant regression coefficient or variable Data completeness affects the variable Customer satisfaction, the regression coefficient is significant or the Accuracy variable affects the consumer satisfaction variable, regression coefficient significant or variable speed affects the variable consumer satisfaction, And the ANOVA test results meaning that there is a linear relationship between the variable and the variable Data completeness, thorough an, Speed on Customer satisfaction.
PENGARUH LINGKUNGAN KERJA, KEPUASAN KERJA DAN DISIPLIN KERJA TERHADAP PRODUKTIVITAS KERJA PEGAWAI UNIT USAHA HUNIAN, GEDUNG, AGRIBISNIS DAN TAMAN BADAN USAHA FASILITAS DAN LINGKUNGAN PADA BADAN PENGUSAHAAN BATAM Septa Diana Nabella; Sumardin
Postgraduate Management Journal Vol 1 No 1 (2021): Postrgraduate Management Journal
Publisher : LPPM Universitas Ibnu Sina

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Abstract

The regression coefficient is significant or the Work Environment variable has an effect on Employee Work Productivity. The regression coefficient is significant or the Job Satisfaction variable affects the Employee Productivity variable. The regression coefficient is significant or the Work Discipline variable has an effect on the Employee Work Productivity variable. Anova test produces a calculated F number of 120.798> F table 2.74 with a significance level (probability number) of 0.05. F count> F table then Ho is rejected and H1 is accepted. Then the regression coefficient of Work Environment (X1), Job Satisfaction (X2) and Work Discipline (X3) together have a significant effect on the Employee Work Productivity variable (Y) in Residential Business Units, Buildings, Agribusiness and Business Entity Parks Facilities and Environment in BP Batam..
PENGARUH STRES KERJA, KOMUNIKASI, KOMITMEN ORGANISASI DAN MOTIVASI TERHADAP KEPUASAN KERJA PEGAWAI DAMKAR PEMKO BATAM Yandra Rivaldo; Dibyo Harits Sulaksono; Yandri Pratama; Supriadi
Postgraduate Management Journal Vol 1 No 1 (2021): Postrgraduate Management Journal
Publisher : LPPM Universitas Ibnu Sina

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Abstract

The purpose of this study was to analyze the effect of job stress, communication, organizational commitment and motivation on job satisfaction. The population of this research is the Damkar Pemko Batam employees, amounting to 48 people. The sample consisted of 48 respondents, taken by the saturated sampling method. Data analysis uses multiple regression and hypothesis testing. The results of this study concluded that job stress variables significantly influence job satisfaction, communication variables significantly influence job satisfaction, organizational commitment variables significantly influence job satisfaction, motivation variables have a significant effect on job satisfaction. Variable work stress, communication, organizational commitment and motivation together have a significant effect on job satisfaction.

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