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Jurnal Manajemen Pelayanan Kesehatan (The Indonesian Journal of Health Service Management)
Published by Universitas Gadjah Mada
ISSN : 14106515     EISSN : 28286774     DOI : https://doi.org/10.22146/jmpk.v25i03.5186
Core Subject : Health,
Health Professions Public Health
Misi JMPK adalah menerbitkan, menyebarluaskan dan mendiskusikan berbagai tulisan ilmiah mengenai manajemen pelayanan kesehatan yang membantu manajer pelayanan kesehatan, peneliti, dan praktisi agar lebih efektif. Jurnal ini ditujukan sebagai media komunikasi bagi kalangan yang mempunyai perhatian terhadap ilmu manajemen pelayanan kesehatan antara lain para manajer, pengambil kebijakan manajerial di organisasi-organisasi pelayanan kesehatan seperti rumah sakit, dinas kesehatan, Kementerian Kesehatan, pusat-pusat pelayanan kesehatan masyarakat, BKKBN, pengelola industri obat, dan asuransi kesehatan, serta institusi pendidikan penelitian.
Arjuna Subject : Kedokteran - Kesehatan Masyarakat, Kesehatan Lingkungan dan Pekerjaan
Articles 135 Documents
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REKAM MEDIS ELEKTRONIK (RME) UNTUK PELAYANAN GIZI RUMAH SAKIT Diah Ayu Ratnaningsih; Guardian Yoki Sanjaya; Adhiyanti Asikin
Journal of Health Service Management Vol 26 No 2 (2023)
Publisher : Departemen Kebijakan dan Manajemen Kesehatan, Fakultas Kedokteran, Kesehatan Masyarakat, dan Keperawatan, Universitas Gadjah Mada, Yogyakarta Jl. Farmako Sekip Utara Yogyakarta 55281 Telp 0274-547490

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpk.v26i2.8557

Abstract

Background: Electronic Medical Record (EMR) is mandatory for the healthcare provider in Indonesia. EMR were also developed for medical support services such as nutrition services. EMR application for nutrition services consists of nutrition assessment forms and patient-integrated clinical development records.Objective: To determine factors that influence the implementation of EMR for hospital nutrition services.Methods: This research is qualitative research with a single-case holistic design. The research location was in Instalasi Gizi RSUD Dr. Soetomo, from May to June 2023. The data collecting method was using in depth-interview and focus group discussions. Participants were selected using purposive sampling. Data was analyzed based on the Human, Organization, and Technology (HOT)–Fit Framework.Results: This research showed that the main factor influencing the success of EMR implementation for hospital nutrition is the digital competencies of the staff. These competencies could be increased by giving some training to the staff. Another essential factor is that organization should support by providing Standard Operating Procedures (SOPs) for EMR implementation and technical support from the Information Technology (IT) team. IT team has the responsibility to handle complaints and problems about EMR. Facilities such as computers and Local Area Networks (LAN) should be sufficient to make EMR implementation run well. The interface and features of EMR should answer the needs of the staff. So, staff would feel EMR is beneficial to help them finish their work, and they would show their acceptance toward this EMR.Conclusions: The success of EMR implementation for hospital nutrition services is determined by several factors like staff digital competencies, organizational support, and provision of computers and LAN for implementing EMR. Positive perception about the benefit of EMR encouraged the increase of EMR utilization in hospitals.
PENGARUH IMPLEMENTASI REKAM MEDIS ELEKTRONIK TERHADAP WAKTU TUNGGU RAWAT JALAN REGULER DI RS HERMINA SOLO Fitri Ayu Rachmawati; Guardian Yoki Sanjaya; Firman
Journal of Health Service Management Vol 26 No 2 (2023)
Publisher : Departemen Kebijakan dan Manajemen Kesehatan, Fakultas Kedokteran, Kesehatan Masyarakat, dan Keperawatan, Universitas Gadjah Mada, Yogyakarta Jl. Farmako Sekip Utara Yogyakarta 55281 Telp 0274-547490

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpk.v26i2.8645

Abstract

Background: Patient complaints related to the long waiting time for medical record files in the outpatient installation of regular polyclinics at Hermina Solo Hospital increased from January to June 2022, and the average patient waiting time was 3 hours and 30 minutes in the same period. There were delays in sending patient data. There are medical record files that are not found during searches and cause doctor complaints; these also impact doctor services related to illegible data or writing, which risks causing patient safety incidents. Objectives: The general objective of this study was to identify the effect of electronic medical record implementation on polyclinic outpatient waiting times. The specific objectives were to identify the effect of electronic medical records on waiting time, waiting time for doctor’s examination, and waiting time for drugs at the pharmacy.Methods: This quantitative research with an analytic observational design through a retrospective cohort approach using the t-test. With the stratified random sampling method, the number of samples before 207 and after 207 samples were carried out from May 2, 2023, to June 5, 2023, at Hermina Solo Hospital in 12 outpatient examination rooms. The research variables were total outpatient waiting time, pharmacy waiting time, and doctor waiting time.Results: Total waiting time after EMR implementation is better than before, namely before 200,21 minutes after 140,87 minutes (p-value 0.000<0.05). Waiting time for doctors before 97,96 minutes and after 88,30 minutes (p-value 0.000<0.05) and waiting time for pharmaceutical services before 72,42 minutes and after 66,97 minutes (p-value 0.035<0.05). The results of the t-test statistical test showed that the effect of EMR on waiting time was significant. Ophthalmologic, urology, orthopedic, and dental departments have a longer waiting time, averaging 105,64 minutes. Conclusion: EMR reduces total outpatient waiting time for doctors and pharmacies. The effect of EMR implementation in outpatient can reduce the number of complaints and increase patient satisfaction.
KOMITMEN ORGANISASI DAN KEINGINAN BERPINDAH KERJA KARYAWAN PADA RUMAH SAKIT IBU DAN ANAK BUNDA BAHAGIA Hilda Mutia Hanum; Andreasta Meliala
Journal of Health Service Management Vol 26 No 2 (2023)
Publisher : Departemen Kebijakan dan Manajemen Kesehatan, Fakultas Kedokteran, Kesehatan Masyarakat, dan Keperawatan, Universitas Gadjah Mada, Yogyakarta Jl. Farmako Sekip Utara Yogyakarta 55281 Telp 0274-547490

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpk.v26i2.8666

Abstract

Background: A frequent phenomenon in human resources (HR) is that many employees leave their jobs (turnover). Efforts to control and reduce employee turnover begin with eliminating the desire to change jobs (turnover intention). There are many causes of turnover intention, including job satisfaction, work environment, and organizational commitment. High organizational commitment is what every organization, especially hospitals, expects from their employees. RSIA Bunda Bahagia shows an increasing turnover rate until 2022 reaching 79.4%. That condition proves that the turnover rate is high because the ideal condition of the turnover standard is 5-10% per year, so it is necessary to improve better employee management to achieve hospital success.Objective: This study aims to describe organizational commitment and turnover intention and measure the relationship of employee organizational commitment to turnover intention at RSIA Bunda Bahagia.Methods: This type of research is an exploratory case study research with a single case research design with qualitative data presentation. This research was conducted for 2 to 3 months after Ethical Clearance was issued, which was conducted on 51 employees with the Three-Component Model (TCM) Employee Commitment Survey research instrument to measure organizational commitment and Turnover Intention Scale-6 (TIS-6) to measure turnover intention.Results: Twenty-eight (54.9%) employees had a high level of organizational commitment, and 32 (62.7%) employees had a low turnover intention. Spearman’s Rank Correlation test results on organizational commitment and turnover intention showed a p-value of 0.001 (<0.05) with a correlation coefficient of -0.442. Organizational factors, individual factors, and social factors in organizational commitment have a relationship to turnover intention.Conclusion: There is a significant unidirectional relationship between organizational commitment and turnover intention in employees of RSIA Bunda Bahagia, so management needs to increase organizational commitment in employees so that turnover intention rates decrease.
IMPLEMENTASI LEAN THINKING UNTUK MENURUNKAN WAKTU TUNGGU PELAYANAN OBAT DI INSTALASI FARMASI RAWAT JALAN, RUMAH SAKIT PANTI RINI Denny Widhiyanto Yanong; Erna Kristin; Firman
Journal of Health Service Management Vol 26 No 2 (2023)
Publisher : Departemen Kebijakan dan Manajemen Kesehatan, Fakultas Kedokteran, Kesehatan Masyarakat, dan Keperawatan, Universitas Gadjah Mada, Yogyakarta Jl. Farmako Sekip Utara Yogyakarta 55281 Telp 0274-547490

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpk.v26i2.8671

Abstract

Background: Panti Rini Hospital is trying to improve service quality, one of which is in the Outpatient Pharmacy Installation. There are several problems in the Outpatient Pharmacy Installation in the drug service process until the patient receives the drug.Objective: Implementing lean thinking to reduce waiting time for drug services at the Outpatient Pharmacy Installation at Panti Rini Hospital. In particular, it will identify waste, implement solutions to it, and analyze drug service waiting times before and after implementing lean thinking at the Outpatient Pharmacy Installation at Panti Rini Hospital.Method: This type of action research consists of 1) The stage of preparing instruments and permits; 2) The preparation stage of data collection prior to intervention and action planning, conducting interviews, direct observation, focus group discussions with pharmacy staff and hospital IT staff and debriefing regarding the relationship between service flow and waiting time; 3) The stage of implementing lean thinking in dealing with waste; 4) The evaluation stage after the intervention by calculating the delay time at each sub-process point, calculating the lead time, cycle time, VAR.Results: The dominantly identified waste in the drug service process is waste of waiting, extra processing, motion, defects, and inventory. The solution to overcome this waste that is implemented is the use of an IT system. The impact was that the lead time for compounding recipes decreased from 85 minutes to 52.9 minutes and for non-compounding recipes from 37.6 minutes to 19.8 minutes. There is an increase in VAR (Value Added Ratio) of 24% for compounding electronic recipes and 25% for non-compounding electronic recipes. The results of the Independent Samples T-Test for compounding recipes showed that p=0.00 (p<0.05), and the results of the Mann-Whitney U Test for non-compounding recipes showed that p=0.00 (p<0.05), so the results were significant.Conclusion: Implementing Lean Thinking can increase the efficiency of the drug service process, thereby reducing waiting time at outpatient pharmacy installations.
HUBUNGAN KUALITAS PELAYANAN KESEHATAN GIGI DAN MULUT DENGAN TINGKAT KEPUASAN PASIEN DAN DISPARITAS KEPUASAN PASIEN DI PUSKESMAS KABUPATEN PEMALANG Putri Awwalia Abdul Latif; Hanevi Djasri
Journal of Health Service Management Vol 26 No 2 (2023)
Publisher : Departemen Kebijakan dan Manajemen Kesehatan, Fakultas Kedokteran, Kesehatan Masyarakat, dan Keperawatan, Universitas Gadjah Mada, Yogyakarta Jl. Farmako Sekip Utara Yogyakarta 55281 Telp 0274-547490

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpk.v26i2.8718

Abstract

Background: Patient satisfaction is one of the key components in various healthcare service parameters as patient feedback can be a measure of healthcare service quality. The rates of oral and dental disease cases are considered high globally, followed by an increased prevalence in Indonesia according to the Basic Health Research from 2007 to 2008, as well as a high rate of self-treatment for dental and oral diseases. Public health centers, as government healthcare service units, require the management to improve the service quality to an optimum level, which is measured by examining the level of patient satisfaction.Objectives: This study aimed to measure the correlation between the quality of dental and oral healthcare services and the level of patient satisfaction at public health centers in Pemalang Regency.Methods: This study is an analytical quantitative study with a cross-sectional approach. A theory proposed by the Institute of Medicine (IOM) stating that healthcare services should pursue six primary goals: patient safety, effectiveness, patient-centeredness, timeliness, efficiency, and equity, was used as a modified design to determine patient satisfaction in dental clinics. The sample size was 212 patients, with 106 patients drawn from each of the two Public Health Centers: Mulyoharjo (urban area) and Bantarbolang (rural area) using the consecutive sampling technique. The data were collected through a survey that involved a questionnaire. Univariate, bivariate, and multivariate analyses were used to analyze the data.Results: Patient characteristics (age, education, occupation, income, and access to healthcare facilities) and the quality of dental and oral health services had a significant correlation with the level of patient satisfaction. The most influential predictor was the quality of dental and oral health services, as indicated by the p-value, with moderate correlation strength. There was a disparity in patient satisfaction between Mulyoharjo Public Health Center (urban area) and Bantarbolang Public Health Center (rural area), where the level of patient satisfaction at Bantarbolang Public Health Center was higher than that at Mulyoharjo Public Health Center.Conclusions: In conclusion, there was a correlation between patient characteristics and the quality of dental and oral health services with the level of patient satisfaction. A disparity in patient satisfaction was found at the dental clinics between Mulyoharjo Public Health Center (urban area) and Bantarbolang Public Health Center (rural area).
EKSPLORASI PENGALAMAN PASIEN DAN KELUARGA TERHADAP KUALITAS PELAYANAN TENAGA KESEHATAN DI RUANG INTENSIVE CARDIOVASCULAR CARE UNIT (ICVCU) RSUD Dr. MOEWARDI SURAKARTA Risa Setia Ismandani; Adi Utarini; Martina Sinta Kristanti
Journal of Health Service Management Vol 27 No 3 (2024)
Publisher : Departemen of Health Policy and Management, Faculty of Medicine, Public Health, and Nursing, Universitas Gadjah Mada, Yogyakarta Jl. Farmako Sekip Utara Yogyakarta 55281 Telp 0274-547490

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpk.v27i3.14528

Abstract

Latar Belakang: Dirawat di ruang perawatan intensif bisa menjadi situasi yang sulit bagi pasien maupun keluarganya. Berbagai respon fisik maupun emosional dapat terjadi yang memicu pemberi pelayanan kesehatan untuk meningkatkan pengalaman baru yang lebih positif. Pengalaman pasien merupakan salah satu pilar untuk meningkatkan kualitas pelayanan kesehatan. Ruang Intensive Cardiovascular Care Unit (ICVCU) RSUD Dr. Moewardi sudah dilakukan survei penilaian mutu pelayanan dengan angket kepuasan yang berisi pertanyaan tertutup namun informasi pengalaman dan persepsi pasien dan keluarga belum dapat diperoleh. Untuk itu pengalaman selama perawatan perlu diidentifikasi secara spesifik, untuk meningkatkan kualitas dalam memberikan pelayanan berfokus pada pasien dan keluarga. Tujuan: Mengeksplorasi pengalaman pasien dan keluarga terhadap kualitas pelayanan tenaga kesehatan selama dirawat di ruang ICVCU RSUD Dr. Moewardi Surakarta. Metode: Jenis penelitian kualitatif desain fenomenologi. Subyek penelitian ditentukan dengan purposive sampling dengan jumlah 8 pasang partisipan (pasien dan pengasuh keluarga). Karakteristik partisipan pasien berusia 41-60 tahun, terdiagnosis Acute Coronary Syndrome, dirawat di ICVCU minimal 48 jam, kondisi kesehatan stabil. Karakteristik partisipan keluarga yaitu merupakan pengasuh keluarga yang bertanggungjawab pada pasien, berusia 21-58 tahun. Analisis hasil penelitian dilakukan dengan metode Interpretative Phenomenology Analysis. Hasil: Terdapat tiga tema utama yaitu kualitas pelayanan dokter dan perawat yang menggambarkan sikap konstruktif dokter dan perawat serta pelayanan yang memuaskan, tema kebutuhan dan harapan terhadap pelayanan menggambarkan harapan partisipan terhadap terpenuhinya informasi yang jelas mengenai tindakan medis, obat dan perawatan serta kebutuhan akan dukungan sosial, tema pengalaman negatif dimasa perawatan mengambarkan keluhan fisik dan emosional dimasa perawatan. Kesimpulan: Kualitas pelayanan tenaga kesehatan di ruang ICVCU sangat penting dalam mendukung pengalaman positif bagi pasien dan keluarga, namun masih ada kebutuhan dan harapan yang perlu diperhatikan terkait informasi medis, perpanjangan waktu kunjung serta fasilitas ruang tunggu yang lebih memadai.
GAMBARAN PERSEPSI BEBAN KERJA PERAWAT DI INSTALASI GAWAT DARURAT RUMAH SAKIT WILAYAH SLEMAN Nirmalasari, Dewi
Journal of Health Service Management Vol 27 No 3 (2024)
Publisher : Departemen of Health Policy and Management, Faculty of Medicine, Public Health, and Nursing, Universitas Gadjah Mada, Yogyakarta Jl. Farmako Sekip Utara Yogyakarta 55281 Telp 0274-547490

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpk.v27i3.14728

Abstract

Background : Nurses in the Emergency Department (ED) have a higher workload compared to nurses in other units due to the increase in patient numbers, insufficient nursing staff, complex cases, time demands, and limited facilities. Therefore, regular workload assessments are crucial to optimize performance and healthcare service quality. Objective : This study aimed to understand the perception of nurse workload in the ED of hospitals in the Sleman region. Method : This research was a descriptive analytical study with a cross-sectional approach involving 122 nurses in the ED of Sleman Regional Hospital. The study measured nurses' workload perception using Nursalam's (2017) nurse workload questionnaire, covering job activities, types of tasks, and time usage. Univariate analysis was used to describe respondents' characteristics and nurses' workload perception in four EDs in the Sleman region, including RSUP Dr. Sardjito, RSA UGM, RSUD Sleman, and RS PKU Muhammadiyah Gamping. Result : The research findings indicated that the average perception of nurse workload in the ED of Sleman Regional Hospital was 30,8 (SD±9,2), interpreted as a moderate workload. Job activities emerged as the highest domain with an average of 11,3 (SD±3,7) and the statement item with the highest average was direct nurse-patient contact in the ED at 2,7 (SD±1). Conclusion : The overall perception of nurse workload in the ED of Sleman Regional Hospital indicated a moderate workload. The results of this research could serve as a basis for the hospital's ED in formulating policies related to nurse workload.
PENGARUH WAKTU TUNGGU TERHADAP KEPUASAN PASIEN DI UNIT RAWAT JALAN (POLI PENYAKIT DALAM) DI RSD IDAMAN BANJARBARU TAHUN 2024 Muhammad Wildan; Reny Marliadi; Liana Fitriani Hasymi; Muhammad Hadarani
Journal of Health Service Management Vol 27 No 3 (2024)
Publisher : Departemen of Health Policy and Management, Faculty of Medicine, Public Health, and Nursing, Universitas Gadjah Mada, Yogyakarta Jl. Farmako Sekip Utara Yogyakarta 55281 Telp 0274-547490

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpk.v27i3.15192

Abstract

ABSTRACTPatient satisfaction is a level of feeling that arises as a result of the performance of health servicesobtained after being compared with expectations. The aim of this research is to determine the effectof waiting time on patient satisfaction in the outpatient unit (internal medicine clinic) at RSD IdamanBanjarbaru in 2024. The method used is a quantitative method with a cross sectional design. Datacollection was carried out using a questionnaire. The results of this study show that there is noinfluence between patient satisfaction and the waiting time for TPPRJ services at RSD IdamanBanjarbaru in 2023 with p-value = 0,372 > 0,05.Keywords: Waiting Time, Patient SatisfactionABSTRAKKepuasan pasien merupakan suatu tingkat perasaan yang muncul sebagai akibat dari kinerja layanankesehatan yang diperoleh setelah membandingkan dengan harapan. Tujuan dari penelitian ini adalahuntuk mengetahui pengaruh waktu tunggu terhadap kepuasan pasien di unit rawat jalan (poli penyakitdalam) di RSD Idaman Banjarbaru tahun 2024. Metode yang digunakan ialah metode kuantitatifdengan desain cross sectional. Pengumpulan data dilakukan dengan cara menggunakan kuesioner.Hasil penelitian ini menunjukan bahwa tidak terdapat pengaruh antara kepuasan pasien denganWaktu Tunggu Layanan TPPRJ di RSD Idaman Banjarbaru tahun 2023 dengan p-value = 0,372 >0,05.Kata Kunci : Waktu Tunggu, Kepuasan Pasien
TANTANGAN PENERAPAN REKAM MEDIS ELEKTRONIK UNTUK UNIT RAWAT JALAN DI RUMAH SAKIT Endah Rusdiana; Guardian Yoki Sanjaya
Journal of Health Service Management Vol 27 No 3 (2024)
Publisher : Departemen of Health Policy and Management, Faculty of Medicine, Public Health, and Nursing, Universitas Gadjah Mada, Yogyakarta Jl. Farmako Sekip Utara Yogyakarta 55281 Telp 0274-547490

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpk.v27i3.15871

Abstract

Latar belakang: Penerapan RME dapat mempermudah pekerjaan, mempercepat pencarian data, dan memudahkan pertukaran informasi. Untuk mencapai manfaat jangka panjang dari sistem RME, rumah sakit perlu memperhatikan faktor utama yaitu manusia sebagai pengguna, organisasi, dan teknologi. Tujuan: Mengevaluasi penerapan Rekam Medis Elektronik di unit Rawat Jalan RSU Purbowangi, dan potensi permasalahan yang dihadapi dengan mempertimbangkan faktor manusia, organisasi dan teknologi. Metode: Penelitian ini menggunakan metode kualitatif dengan pendekatan studi kasus. Kerangka HOT Fit digunakan untuk mengevaluasi penerapan RME rawat jalan di RSU Purbowangi pada bulan Mei-Juni 2024. Penelitian ini melibatkan 18 orang staf pengguna RME di rumah sakit secara purposif. Data diperoleh melalui wawancara mendalam, observasi, dan studi dokumentasi terkait penerapan Rekam Medis Elektrronik. Hasil: Hasil penelitian menunjukkan bahwa penerapan RME belum sepenuhnya meningkatkan kualitas layanan, belum dapat dimanfaatkan untuk pelaporan dan evaluasi kualitas pelayanan, serta belum dapat meningkatkan efisiensi dan patient safety. Masih terdapat beberapa hambatan antara lain tingkat penggunaan masih kurang, belum ada tata kelola organisasi IT, sarana dan prasarana yang belum memadai, dan pengembangan fitur belum maksimal. Kesimpulan: RME belum optimal digunakan di rumah sakit. Strategi dan perencanaan yang menyeluruh sangat dibutuhkan untuk meningkatkan penggunaan RME terutama pada pemenuhan infrastruktur, pelatihan, dan pembentukan unit IT agar manfaat dari RME dapat dimaksimalkan.
The ELEKTRONIK DISCHARGE PLANNING BERBASIS WHATSAPP CHATTING PEDULI UNTUK MENINGKATKAN ANGKA KUNJUNGAN KONTROL PADA PASIEN PASCA RAWAT INAP Choirul Anam
Journal of Health Service Management Vol 27 No 3 (2024)
Publisher : Departemen of Health Policy and Management, Faculty of Medicine, Public Health, and Nursing, Universitas Gadjah Mada, Yogyakarta Jl. Farmako Sekip Utara Yogyakarta 55281 Telp 0274-547490

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpk.v27i3.15925

Abstract

Number of control visits for post-inpatient patients at the AFM Arosbaya clinic from the last 3 months of data in 2023 is around 31.4%, concluded that the number of control visits is low. One of the causes the low number of control visits is poor implementation of discharge planning, this is proven by research 1 which found that 66% of respondents with good DP had control compliance. Paper-based DP has several weaknesses, including being easily lost, easily damaged and writing that is difficult to read. With the development of information, communication systems, it is necessary to develop WhatsApp-based electronic DP. This research method is a type of true experimental design with control research. Population in this study were post-inpatient patients at the AFM Arosbaya clinic in 2023, namely 701 patients. The sampling technique is purposive sampling, and the sampling technique is Accidental Sampling. The sample in the study was the average post-hospitalization patient at the AFM Arosbaya clinic in 2023 with an average number of 58 samples.The results of data analysis meet the requirements, where the P-Value Chi-Square value is significant (0.005), namely <0.05 or there is a relationship/correlation between the provision of WhatsApp-based e-DP and an increase in the number of control visits for post-hospitalization patients, but the correlation is weak with the contingency value 0.251. There were 20 patients who came for control before being given WhatsApp-based e-DP, while after being given WhatsApp-based e-DP there were 35 patients who came for control.Based on the research results above concluded that providing WhatsApp-based e-DP can increase the number of control visits post-hospitalization patients at the AFM Arosbaya clinic. The suggestion for this research is that further research needs to be carried out with a larger population,sample, a longer research time. Hopefully, future researchers can develop web-based discharge planning.

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