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Jurnal Media Administrasi
Published by Universitas 17 Agustus 1945 Semarang
ISSN : 25031783     EISSN : 29626358     DOI : 10.56444
Core Subject : Science, Social,
Decision Sciences, Operations Research & Management Environmental Science
Public Administration, Public Policy, Gendering Development, Public Sector Management, Public Participation and Governance.
Arjuna Subject : Umum - Umum
Articles 136 Documents
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Optimalisasi Pelayanan Publik Bidang Transportasi di Dinas Perhubungan Kabupaten Gorontalo Sartika Malahika; Rusly Abdurrahaman Idji; Rifka S. Akibu; Dian Fitriani Karim
Jurnal Media Administrasi Vol 10 No 1 (2025): April: Jurnal Media Administrasi
Publisher : Universitas 17 Agustus 1945 Semarang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/jma.v10i1.2869

Abstract

This study aims to examine and describe the extent to which the optimization of public services in the transportation sector is implemented by the Gorontalo Regency Transportation Agency. The approach used is qualitative research with descriptive methods, in order to deeply understand the practices of transportation policies at the regional level. Data collection techniques were carried out through in-depth interviews, participatory observation, and documentation of the activities and policies implemented. The results of the study indicate that the optimization of public services in the transportation sector has been taking place progressively based on three main indicators. First, service effectiveness is reflected in the implementation of regulations in accordance with the law, such as controlling private vehicles parked haphazardly to reduce congestion and routine inspections of public vehicles to ensure safety aspects. Second, efficiency is achieved through technical supervision of vehicles that are not roadworthy, including brake conditions, tire wear, and completeness of route permits, as part of efforts to reduce operational risks and improve service quality. Third, productivity increases through the use of digital technology in socialization activities and the provision of supporting infrastructure such as bus stops, terminals, adequate roads, and traffic signs. These findings indicate that the Gorontalo Regency Transportation Agency has implemented a transportation service optimization strategy that is adaptive and oriented to community needs.
Evaluasi Kebijakan Pelayanan BPJSKesehatan di Ruang VIP Edelweiss Rumah Sakit Umum Daerah (RSUD) dr. M. M. Dunda Limboto Kabupaten Gorontalo Fatrawin Kai; Rifka S. Akibu; Widya Kurniati Mohi; Muh. Firyal Akbar
Jurnal Media Administrasi Vol 10 No 1 (2025): April: Jurnal Media Administrasi
Publisher : Universitas 17 Agustus 1945 Semarang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/jma.v10i1.2870

Abstract

This study aims to determine and evaluate the BPJS Health Service Policy in the VIP Room of Edelweiss, Dr. M. M. Dunda Limboto Regional General Hospital, Gorontalo Regency. The research method used is qualitative descriptive. The results of the study indicate that several indicators of the effectiveness of the BPJS Health service policy in the VIP Room of Edelweiss, Dr. M. M. Dunda Limboto Regional General Hospital have not been running optimally. In terms of effectiveness, the administrative procedures are still considered unclear and not easy by patients and families, especially with the time limit for processing BPJS only 3 x 24 hours. The adequacy indicator is running quite well, but administrative information is only delivered verbally without written support, so patients or their families often have to ask again for the information needed. In terms of equality, although there are differences in facilities and comfort between the VIP room and the general care room, equality in processing BPJS administration is maintained. Responsiveness is considered good; administrative officers are considered fast and precise in providing solutions to obstacles faced by patients. However, in the accuracy indicator, some informants felt that the time given for administrative management was not yet in accordance with needs, especially for patient families who live far away or have other activities. This indicates the need for a re-evaluation of the time provisions and the delivery of more complete and written information.
Analisis Dampak Pengelolaan Dana Desa terhadap Peningkatan Kesejahteraan Masyarakat Pesisir melalui Program Pemberdayaan Perempuan Nelayan: Studi Kasus Desa Domas, Kabupaten Serang Ria Amelia; Laeli Nur Khanifah; Yolanda Mazmuria Manurung; Azalia Salsabila; Minerva Laisa Sabatini
Jurnal Media Administrasi Vol 10 No 1 (2025): April: Jurnal Media Administrasi
Publisher : Universitas 17 Agustus 1945 Semarang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/jma.v10i1.2871

Abstract

In this study, a women's empowerment program for fisherwomen in Domas Village, Serang Regency, was used to investigate the impact of village fund management on improving the welfare of coastal communities. This research stems from an awareness of the importance of villages in realizing sustainable development that relies on local potential, especially in vulnerable and marginalized coastal areas. To improve community welfare, including that of women who have been less involved in village development processes, effective, efficient, transparent, and accountable management of village funds is crucial. The research method employed was qualitative, with data collected through in-depth interviews, field observations, and documentary studies. The research results show that the management of village funds in Domas Village has brought many benefits, such as the establishment of BUMDes shrimp farms and catering services, which can create jobs and increase local revenue. However, women's participation in village programs is still limited to certain industries such as beauty services and seafood processing. To achieve optimal women's empowerment, key barriers include limited human resources, limited access to capital, and the lack of integration of women's SMEs into the village funding structure. The results indicate that an inclusive and locally-driven approach to village fund management can enhance community well-being more equitably and drive sustainable socio-economic transformation.
Implementasi Pengelolaan Dana Program BEASISWA TANGERANG CERDAS Tahun 2023 Untuk Meningkatkan Pemerataan Akses dan Mutu Pendidikan di Kota Tangerang Tri Nurul Aida; Laeli Nur Khanifah; Siti Dina Setiani; Siti Alya Aryanti
Jurnal Media Administrasi Vol 10 No 1 (2025): April: Jurnal Media Administrasi
Publisher : Universitas 17 Agustus 1945 Semarang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/jma.v10i1.2875

Abstract

This research entitled “Implementation of the Tangerang Smart Scholarship Program Fund Management Year 2023”. The objectives are the effectiveness of fund management and the impact of the of the scholarship program on access and quality of education for students from underprivileged families underprivileged families. The method used is a qualitative approach with data collection through interviews, observation, and literature study. Participants.Participants included the Education Office, Social Affairs Office, schools, and parents of students, who provided in-depth insights into the program management and policies. who provided in-depth insights into program management and education policy. The results showed that the Tangerang Smart Scholarship Program Scholarship Program has had a positive impact in reducing school dropout rates and increasing access to education at the primary and secondary school levels. access to education at the primary and junior secondary school levels. This program program helps students from low-income families to continue their education without being hindered by financial factors. without being hindered by financial factors, so that they can fulfill their learning needs such as books, uniforms and learning needs such as books, uniforms and transportation. However, there are challenges in managing the funds, especially the delay in distribution that affecting students' educational needs. In addition, the lack of transparency in scholarship recipient data leads to inaccuracies in the determination of scholarship recipients, with some students who did not meet the criteria still receiving the scholarship. scholarships. Communication between the education and social services offices needs to be improved. Research shows that sub-optimal coordination between the two agencies hindered the synchronization of data
Evaluasi Kebijakan Infrastruktur di Indonesia: Studi Kasus pada Pembangunan Jalan Tol di Kecamatan Mojo Kediri Tulungagung Fitra Nurhakim; Sri Lestari
Jurnal Media Administrasi Vol 10 No 1 (2025): April: Jurnal Media Administrasi
Publisher : Universitas 17 Agustus 1945 Semarang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/jma.v10i1.2897

Abstract

This study aims to evaluate the toll road development policy in Mojo, Kediri, and Tulungagung sub-districts, and analyze the social, economic, and environmental impacts caused. The research method used is a qualitative approach with a case study type. The results show that toll road development has a positive impact on the local economy, especially in improving connectivity and encouraging investment in the industrial and tourism sectors. However, social impacts such as community dislocation and accessibility inequality are significant challenges. In addition, environmental impacts such as ecosystem damage and air pollution also need more attention. While this policy is effective in achieving economic objectives, post-construction toll road management and maintenance still need to be improved.
Pelaksanaan Program Kartu Indonesia Sehat dalam Meningkatkan Pelayanan Kesehatan di Pusat Kesehatan Masyarakat (Puskesmas) Multiwahana Kecamatan Sako Kota Palembang Ridhuan Habena; Tia Syafitri
Jurnal Media Administrasi Vol 10 No 1 (2025): April: Jurnal Media Administrasi
Publisher : Universitas 17 Agustus 1945 Semarang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/jma.v10i1.2902

Abstract

This research was carried out at the Multipurpose Health Center, Sako District, Palembang City. The purpose of this study is to find out the health services provided to Healthy Indonesia Card (KIS) patients at the multivehicle health center and to find out what factors are obstacles in providing maximum service to Healthy Indonesia Card (KIS) patients at the health center. The method used in this study is a descriptive method with a qualitative approach. Data collection techniques include primary data collection in the form of interviews and field observations, as well as secondary data collection in the form of documentation and literature studies. The determination of informants in this study uses the purposive sampling technique. The result of the analysis of this study is Health Services for KIS Patients at the Multiwahana Health Center, Sako District, Palembang City based on PERMENKES Number 04 Article (3) of 2019 concerning Minimum Service Standards (SPM). Health is assessed from the number of quality goods/services, quantity and quality of infrastructure. Health human resources and procedures for meeting standards are running well, this can be seen from the free services provided to KIS participants, namely KIS participants get basic health services at the Puskesmas free of charge, including examinations, treatments, immunizations and maternal and child health services. The provision of medicines at the Puskesmas ensures the availability of essential medicines needed by KIS participants. However, the flow of procedures and services at the multipurpose health center is quite clear, simple, not convoluted, and the officers are friendly. Then, the inhibiting factor in providing services to KIS patients is that there are still many people or patients who are not interested in the Healthy Indonesia Card program.
Analisa Opini Publik tentang Mutu Pelayanan E-KTP di UPTD Pelayanan Adminduk Kecamatan Baki Sukoharjo Setyo Purwanto; Diana Sukorina
Jurnal Media Administrasi Vol 10 No 1 (2025): April: Jurnal Media Administrasi
Publisher : Universitas 17 Agustus 1945 Semarang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/jma.v10i1.2912

Abstract

This research was conducted to determine the quality of e-identity card (e-KTP) making services provided by UPTD Administrative Services Subdistrict Government Baki Regency, which is measured through several indicators of service quality, namely: direct evidence, reliability, responsiveness, assurance, empathy, and communication. In addition, this research was also conducted to determine the constraining factors of the quality of e-KTP services which can be seen from the facilities and infrastructure, service procedures, and the ability of employees. This study uses a qualitative descriptive approach with data collection obtained from observations and interviews. The results of this study indicate that the quality of service for making e-KTP in UPTD Baki Subdistrict has been maximized which can be seen from the guarantee of definite completion, adequate facilities and infrastructure, good attention and response from employees, high employee responsiveness and being able to provide reliable information. Researchers suggest that the UPTD Baki Subdistrict further improve the performance of its employees by conducting training for employees, adding facilities and infrastructure and also clarifying information about service procedures.
Analisis Program Pembinaan e-Katalog Lokal Bagi Pelaku UMKM di Kota Padang Panjang Wivi Amelia Rosi; Rahmadhona Fitri Helmi
Jurnal Media Administrasi Vol 10 No 1 (2025): April: Jurnal Media Administrasi
Publisher : Universitas 17 Agustus 1945 Semarang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/jma.v10i1.2995

Abstract

This research is motivated by the existence of MSMEs playing an important role in the economy of a region, including Padang Panjang City. In reality, many MSMEs in this city still have difficulty accessing wider markets and utilizing technology, especially in terms of utilizing local E-Catalogs. This study aims to describe and analyze the implementation of coaching programs for MSMEs regarding the availability of local E-Catalog providers in Padang Panjang City. This research is a qualitative study using descriptive methods. The research was conducted at the Padang Panjang City Regional Secretariat. The informants for this study were determined by purposive sampling. Data were collected through interviews and documentation studies. Data were analyzed by reducing data, presenting data, and drawing conclusions. The results of this study show that communication still needs to be improved regarding the importance of the coaching program. The availability of resources managed has been effective, there is a commitment from the Padang Panjang City Government in organizing the MSMEs coaching program. The implementation of Standard Operating Procedure (SOP) as a technical guide that strengthens the bureaucratic structure in supporting the successful implementation of the MSMEs coaching program as a whole.
Pengaruh Pengelolaan Kearsipan terhadap Efisiensi Kerja Pada Kantor Dinas Perpustakaan dan Arsip Daerah Provinsi Maluku Jordy Aldo Pattiasina; Ambarwati Soetiksno; Jean R. Asthenu
Jurnal Media Administrasi Vol 10 No 1 (2025): April: Jurnal Media Administrasi
Publisher : Universitas 17 Agustus 1945 Semarang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/jma.v10i1.3153

Abstract

Archives management plays a crucial role in ensuring the accountability of an organization, as proper management of archives can enhance transparency and operational effectiveness. Based on observations made at the Maluku Province Regional Library and Archives Office, several issues were identified within the current archiving system. One of the key problems is the lack of knowledge about proper archives management, which causes significant barriers during the archiving process. The office employs two archivists with high school and diploma (D3) education backgrounds. Although they have attended archives management training, the current system remains ineffective, which in turn affects work efficiency, particularly in the process of searching for archives. In many instances, the required archives are either difficult to locate or entirely missing. This study aims to assess the impact of archives management on work efficiency at the Maluku Province Regional Library and Archives Office. The research employs quantitative analysis with a sample size of 42 employees. Data were collected through a survey method, using a questionnaire to capture relevant information from the participants. Simple linear regression analysis conducted using SPSS 24 revealed that archives management accounts for 35% of the variance in work efficiency, while the remaining 65% is influenced by other factors. The findings suggest that effective archives management has a positive and significant impact on employee work efficiency. Based on the results, several practical implications are suggested: (1) the current archiving system should be maintained and improved for better performance, (2) training and development programs should be implemented to enhance the skills of archivists, (3) archivists should be equipped with specialized skills in archives management to improve overall efficiency, and (4) ongoing coaching and mentorship for archivists should be provided to ensure continuous improvement.
Tren Publikasi Ilmiah dalam Kajian Digitalisasi Pelayanan Publik : Analisis Bibliometric Data Scopus Jiwa Riwayanti; Bambang Suprianto
Jurnal Media Administrasi Vol 10 No 1 (2025): April: Jurnal Media Administrasi
Publisher : Universitas 17 Agustus 1945 Semarang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/jma.v10i1.3166

Abstract

This study examines trends in scientific publications on digitalization from 2014 to 2024 published in Scopus-indexed journals worldwide. Data were collected from the Scopus database on October 6, 2024, at 21:56 WIB using the keywords "Digitalization" and "Public Services." A total of 593 documents were found in various categories, including titles, abstracts, and keywords. To analyze these documents, the authors employed the VOSviewer program (version 1.6.17), which enables the visualization of relationships in research data. The search analysis on document results was used to complete the data collection process, followed by detailed data analysis. The research data was analyzed through infographic mapping, which visualized research developments and document mapping on various aspects such as affiliations, countries, subject areas, and types of publications. This analysis revealed significant correlations among studies focused on the digitalization of public services. The findings show that research on the digitalization of public services from 2014 to 2024 has consistently grown year after year, with 593 published documents discussing the issue across different countries. The Russian Presidential Academy of National Economy and Public Administration emerged as the most active affiliation, publishing 14 documents on the topic. The Russian Federation ranked first in scientific publications, contributing 83 documents indexed by Scopus. In terms of subject areas, the study highlighted the growing importance of digitalization in enhancing public services globally. The VOSviewer analysis revealed strong connections among studies in this field, further emphasizing the rising global focus on digitalization in public administration and governance. These trends reflect the growing significance of digital tools and technologies in improving the efficiency and accessibility of public services worldwide, signaling an ongoing and expanding area of academic and policy interest.

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