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Journal Research of Social Science, Economics, and Management

jrssem
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Published by CV. Publikasi Indonesia

ISSN : 28076494 EISSN : 28076311 DOI : 10.36418

Core Subject : Social,

Environmental Science

The Journal Research of Social Science, Economics, and Management is a double-blind peer-reviewed academic journal and has open access to social and scientific fields. The journal is published monthly once by CV. Publikasi Indonesia. The Journal Research of Social Science, Economics, and Management provides a means for sustained discussion of relevant issues that fall within the focus and scopes of the journal which can be examined empirically. The journal publishes research articles covering all aspects of including social science, economics, management, law, and education.

Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)

Articles 1,796 Documents

176 177 178 179 180

The Effect of Healthcare Facilities on Outpatient Satisfaction Mediated by Service Quality at Dr. La Palaloi Hospital in Maros Ambo Upe
Journal Research of Social Science, Economics, and Management Vol. 6 No. 2 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v6i2.1735

Patient satisfaction is an important indicator of hospital performance amid increasing expectations for patient-centered care. However, evidence remains limited regarding whether healthcare facilities directly improve patient satisfaction or exert their effects through service quality in hospital settings. This study examined the effects of healthcare facilities on outpatient satisfaction and the mediating role of service quality at Dr. La Palaloi Hospital in Maros. A quantitative cross-sectional design was employed, involving 91 outpatients from February to May 2026. Data were collected using a five-point Likert-scale questionnaire measuring healthcare facilities, SERVQUAL dimensions, and patient satisfaction. The mediation model was analyzed using partial least squares structural equation modeling (PLS-SEM) with SmartPLS 4.0. Healthcare facilities had a positive and significant effect on service quality (? = 0.707; t = 13.682; p < 0.001), while service quality had a positive and significant effect on patient satisfaction (? = 0.739; t = 7.770; p < 0.001). Healthcare facilities had no significant direct effect on patient satisfaction (? = 0.033; t = 0.305; p = 0.760), indicating full mediation by service quality. The model explained 51.4% of the variance in service quality and 58.0% of the variance in patient satisfaction, with predictive relevance (Q² = 0.796). These findings indicate that healthcare facilities enhance outpatient satisfaction when they are effectively translated into reliable, responsive, assuring, empathetic, and tangible service delivery. Hospital management should therefore prioritize the quality of service interactions while maintaining adequate healthcare facilities as an essential foundation for patient care.

The Effect of Financial Literacy, Perceived Security, and Trust on Decisions Regarding the Use of the Dana E-Wallet Among Management Major Students at Ngurah Rai University Ni Kadek Putri Erawati; Ade Maharini Adiandari; Ni Putu Yuliana Ria Sawitri
Journal Research of Social Science, Economics, and Management Vol. 6 No. 2 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v6i2.1736

The expansion of financial technology has increased e-wallet adoption in Indonesia, particularly among university students. However, concerns related to financial understanding, transaction security, and service reliability may influence decisions to use these services. This study aimed to examine the partial and simultaneous effects of financial literacy, perceived security, and trust on decisions to use the DANA e-wallet among Management students at Ngurah Rai University. A quantitative associative design was employed using questionnaire data from 81 respondents, supplemented by secondary data. The research instruments were assessed for validity and reliability, while the data were analyzed using classical assumption tests, multiple linear regression, the coefficient of determination, t-tests, and an F-test with SPSS version 25. The findings showed that financial literacy had a positive and significant effect on decisions to use DANA (B = 0.126; p = 0.036). Perceived security (B = 0.473; p < 0.001) and trust (B = 0.406; p < 0.001) also had positive and significant effects. Simultaneously, the three variables had a significant effect on decisions to use DANA (F = 203.704; p < 0.001), explaining 88.4% of the variance. These results indicate that students’ decisions to use DANA were influenced by their financial literacy, confidence in transaction security, and trust in the service. Therefore, strengthening financial literacy, perceived security, and service reliability may encourage greater adoption of DANA among university students.

Simulation Model of a Waste Loop Based on The Closed Loop Logistics Method for Food Waste Management in The Free Nutritious Meal (MBG) Program in Bandung City Abelio Try Kanda GM; Irfaan Ardhi Nurfadhiilah; Yasmina Frahnaz Nasywa; Muhamad Rafi Arban; Noneng Nurjanah
Journal Research of Social Science, Economics, and Management Vol. 6 No. 2 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v6i2.1737

Food waste generated by Indonesia’s Free Nutritious Meal (Makan Bergizi Gratis [MBG]) Program presents an environmental and logistical challenge, particularly in urban areas with limited waste-processing capacity. This study aimed to formulate a Waste Loop model based on closed-loop logistics for managing food waste generated by Nutrition Fulfillment Service Units (Satuan Pelayanan Pemenuhan Gizi [SPPGs]) in Bandung City. A qualitative approach supported by empirical measurements and a field perception survey was employed. Organic waste generation was measured over five consecutive working days at three purposively selected SPPGs. Questionnaires were administered to 77 operational personnel, while interviews and observations were conducted to identify workflow processes, infrastructure constraints, and institutional readiness.The three SPPGs generated 940.07 kg of organic waste, with an average generation rate of 188.01 kg per day. Plate waste accounted for 64.92% of total organic waste, while food preparation residues accounted for 35.08%; vegetables represented the largest waste component. Respondents identified limited processing facilities and the absence of reverse logistics procedures as major barriers, despite strong support for circular waste management practices. The resulting causal loop diagram connected organic waste management with black soldier fly larvae bioconversion through two reinforcing pathways: vegetable cultivation using larval residue and poultry production using larval biomass. The proposed model provides a conceptual basis for reducing landfill disposal, recovering resource value, and strengthening circular food supply chain resilience within the MBG Program.

The Influence of Consumer Motivation and Perceptions on Purchase Decisions at The Kentucky Fried Chicken (KFC) Sentani Branch Dhara Winanti Cucu Utami; Khadijah La Saiful
Journal Research of Social Science, Economics, and Management Vol. 6 No. 2 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v6i2.1738

The rapid growth of the fast-food industry has expanded competition beyond major urban centers into non-metropolitan regions, where consumer characteristics differ significantly from those in large cities. Understanding the psychological factors that drive purchasing decisions, particularly consumer motivation and perception, is essential for businesses such as Kentucky Fried Chicken (KFC) to develop effective and locally relevant marketing strategies. This study aims to examine the influence of consumer motivation and consumer perception on purchasing decisions at the Kentucky Fried Chicken (KFC) Sentani Branch. The study employed a quantitative approach with a causal associative research design. The research sample consisted of 89 respondents determined using the Slovin formula. Data were collected through questionnaires and analyzed using multiple linear regression with Jamovi version 2.7. The results showed that consumer motivation had a significant negative effect on purchasing decisions (? = ?0.205; p = 0.004), whereas consumer perception had a positive and significant effect (? = 0.172; p = 0.035). Simultaneously, both variables had a significant effect on purchasing decisions (p = 0.009), with a coefficient of determination (R²) of 0.104. This study provides an empirical contribution to consumer behavior research in the context of non-metropolitan areas and offers insights for developing marketing strategies that align with local consumer characteristics.

Sustainable Tourism Management Strategy to Strengthen The Competitiveness of Palu City Destinations Maria Lea Frenzy Bakarbessy; Rudin M
Journal Research of Social Science, Economics, and Management Vol. 6 No. 2 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v6i2.1739

Tourism played an important role in promoting regional economic growth, employment, and community welfare. However, Palu City’s tourism sector had not yet fully optimized its natural, marine, cultural, culinary, and creative economy potential, while its development continued to face challenges related to infrastructure, institutions, promotion, environmental management, and disaster risk. This study aimed to formulate a sustainable tourism management strategy to strengthen the competitiveness of Palu City as an urban and marine tourism destination. A descriptive qualitative approach was employed through a literature review using secondary data from official statistical publications, government reports, and relevant academic studies. Data were collected through document review and analyzed descriptively and interpretively by categorizing the information into destination planning, stakeholder collaboration, human resource development, digital marketing, infrastructure and environmental management, disaster mitigation, and creative economy development. The findings indicated that tourism competitiveness required integrated and data-driven planning, stronger cross-sectoral institutions, meaningful community participation, improved tourism service competencies, consistent digital promotion, adequate infrastructure, and disaster-resilient destination management. Palu Bay, local culture, culinary products, and creative industries could be integrated into distinctive tourism packages to increase visitors’ length of stay and generate greater local economic benefits. In conclusion, Palu City required a collaborative and sustainable tourism management model that balanced economic competitiveness, community welfare, environmental conservation, cultural preservation, and visitor safety.

Challenges and Strategies for Employee Adaptation in Face Digital Transformation in the Shipping Industry Tri Rahmat Rasid; Ovalia Rukmana
Journal Research of Social Science, Economics, and Management Vol. 6 No. 2 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v6i2.1740

Digital transformation in the shipping industry represents a strategic move toward efficiency and global competitiveness in the Maritime 4.0 era. PT XYZ, an international container shipping company, has implemented various digital innovations within its operational and management systems. However, these changes impact not only the technological aspects but also the human resources involved. This study aims to explore in depth the employees' experiences in facing the challenges of digital transformation, as well as the adaptation strategies they have developed within the workplace. A qualitative approach using a case study method was employed; data were collected through in-depth interviews with five employees from departments directly affected by digitalization, such as operations, documentation, and customer service. A thematic analysis was conducted to identify patterns regarding experiences, challenges, and adaptation strategies emerging from the respondents' narratives. The results indicate that the primary challenges faced by employees include a lack of digital technology literacy, resistance to changes in work culture, increased workloads during the transition period, and limited internal training. This study contributes to managerial understanding regarding the importance of a humanistic approach to the digital transformation process. Furthermore, the findings can serve as a basis for policy decisions when designing more inclusive and effective training and change management programs within the shipping industry.

The Effect of Clarity of Expectations, Continuous Feedback, and Distributive Justice on Creativity with Psychological Well-Being as a Mediating Variable on IT Freelancers Ibnu Rullyardi; Subarjo Joyosumarto; Whony Rofianto; Fermico Karambut; Enny Haryanti
Journal Research of Social Science, Economics, and Management Vol. 6 No. 2 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v6i2.1741

The acceleration of digitalization has expanded the gig economy in Indonesia, where IT freelancers work amid structural uncertainties, such as scope creep, technical ambiguity, and underpricing, which may affect their cognitive capacity and creativity. This study aimed to analyze the effects of clarity of expectations, continuous feedback, and distributive justice on IT freelancers’ creativity and to examine psychological well-being as a mediating mechanism. Using a cross-sectional explanatory quantitative design based on Social Exchange Theory, Self-Determination Theory, and the Job Demands–Resources model, primary data from 145 active IT freelancers were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4.0 software and 5,000 bootstrap subsamples. Clarity of expectations, continuous feedback, and distributive justice significantly improved psychological well-being, while continuous feedback and psychological well-being were the strongest direct predictors of creativity. Psychological well-being significantly mediated the relationships between all three exogenous variables and creativity, functioning as an internal mechanism that converts supportive project management practices into creative performance. Maintaining freelancers’ psychological well-being is essential for fostering technological innovation and provides practical implications for clients, freelancers, and gig economy platforms.

The Influence of Big Data, CAATs, and Auditor Religiosity on Fraud Detection with Task-Specific Knowledge as A Moderating Variable Elsa Imelda; Ivan Kanel; Rousilita Suhendah; Sri Sundari; Aini Indrijawati
Journal Research of Social Science, Economics, and Management Vol. 6 No. 2 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v6i2.1742

Fraud remains a persistent threat to financial governance, requiring auditors to integrate technological tools and professional expertise to enhance fraud detection capabilities. This study examined the effects of Big Data, Computer-Assisted Audit Techniques (CAATs), and auditor religiosity on fraud detection while assessing task-specific knowledge (TSK) as a moderating variable. A quantitative causal-associative research design was employed using primary data collected through an online five-point Likert-scale questionnaire from Indonesian auditors selected through purposive and convenience sampling. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4, including measurement model evaluation, coefficient of determination assessment, effect-size analysis, and hypothesis testing.The findings showed that CAATs had a significant positive effect on fraud detection (? = 0.260; p = 0.044), whereas Big Data (? = 0.039; p = 0.417) and auditor religiosity (? = 0.005; p = 0.487) did not have significant effects. TSK significantly predicted fraud detection directly (? = 0.601; p = 0.001) but did not moderate the effects of Big Data, CAATs, or auditor religiosity. The model explained 66.7% of the adjusted variance in fraud detection. Therefore, audit organizations should prioritize CAATs adoption and strengthen auditors’ task-specific knowledge while progressively developing Big Data capabilities and related technical competencies to improve fraud detection effectiveness.

Replacement Plan Analysis for Light Vehicle at PT Freeport Indonesia Using Multi-Criteria Decision Making (MCDM) Asep Maki Marendra; Asep Darmansyah
Journal Research of Social Science, Economics, and Management Vol. 6 No. 2 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v6i2.1743

This study was motivated by the increasing complexity of fleet management in mining operations, particularly due to aging vehicles, rising maintenance costs, and the growing demand for high operational reliability. Light vehicles play an essential role in supporting daily mining activities, including personnel transportation and logistics distribution; therefore, inappropriate replacement decisions may reduce operational efficiency and increase operational risks. To address this challenge, this study incorporated a comprehensive set of evaluation criteria covering economic, technical, and operational aspects. Economic criteria included initial acquisition cost, operating expenses, maintenance costs, and residual value, while technical criteria covered vehicle reliability, fuel efficiency, and mechanical failure frequency. Operational considerations, including vehicle availability, utilization rate, safety standard compliance, and environmental impact, were also incorporated to provide a comprehensive assessment.The data used in this research were obtained from company databases, maintenance records, and expert evaluations from experienced practitioners. By applying Multi-Criteria Decision Making (MCDM) techniques, this study systematically analyzed and ranked alternative replacement options to identify optimal replacement timing and priorities. The application of the MCDM approach enhanced the quality and objectivity of vehicle replacement decisions at PT Freeport Indonesia. The results indicated that some older vehicle units remained economically and operationally feasible due to stable performance and relatively low operating costs. The proposed model has the potential to reduce total lifecycle costs, improve fleet availability, and enhance overall operational productivity.

From Supermarket Shelves to Dark Stores: Sequencing E-Grocery Transformation in Jabodetabek Briliandaru Mahardhiyasa Pribadi; Prabandaru Nurizza Daksa Buwana
Journal Research of Social Science, Economics, and Management Vol. 6 No. 2 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v6i2.1745

Indonesian e-grocery platforms built on supermarket shelves and ride-hailing courier networks now face a market environment that expects 30-minute delivery, while modern grocery retail growth has slowed. This study examined how an Indonesian online grocery platform restructured its Jabodetabek operations from 2024 to 2025, identified the remaining operational constraints, and determined the sequence in which improvement levers should be deployed. A single-case mixed-methods design was employed, combining twelve months of transactional records (406,021 delivered orders across 19 stores), ten semi-structured interviews involving five operational roles analyzed through thematic coding, and structured diagnostics using PESTEL analysis, competitor benchmarking, value chain analysis, Business Model Canvas, and SWOT analysis. The regional exit strategy was justified based on order density, basket size, delivery distance, and contribution margin considerations. Consolidation into seven dark stores reduced fulfillment time by 59% and order-to-door time by 35%; however, it shifted the primary operational constraint toward travel distance. Practitioners identified the remaining constraints as store layout, information latency, and courier handover processes rather than traffic conditions. Five improvement levers were sequenced based on executability and reversibility: courier contracts, margin architecture, handover discipline, tiered delivery promises, and a density-gated network strategy. Per-order contribution improved from approximately negative Rp 10,633 to negative Rp 5,894 before any additional lease investments were made. The study concludes that a trigger-based roadmap should replace fixed launch schedules, with network expansion capital committed only after operational thresholds are achieved.

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Zidnal Falah

Contact Email jurnalcomserva@gmail.com

Phone +6285322218207

Journal Mail Official muhammadzidnal31@gmail.com

Editorial Address Jl. Ki Ageng Tapa (Perumahan Pondok Mutiara Gegunungan Blok F9) RT 3, RW Gegunungan, Sumber, Kab. Cirebon, Jawa Barat.

Location Kab. cirebon, Jawa barat INDONESIA

Abstract

Abstract

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Contact Name
Zidnal Falah

Contact Email
jurnalcomserva@gmail.com

Phone
+6285322218207

Journal Mail Official
muhammadzidnal31@gmail.com

Editorial Address
Jl. Ki Ageng Tapa (Perumahan Pondok Mutiara Gegunungan Blok F9) RT 3, RW Gegunungan, Sumber, Kab. Cirebon, Jawa Barat.

Location
Kab. cirebon,

Jawa barat

INDONESIA