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INDONESIA
Journal Research of Social Science, Economics, and Management
Published by CV. Publikasi Indonesia
ISSN : 28076494     EISSN : 28076311     DOI : 10.36418
Core Subject : Social,
Environmental Science
The Journal Research of Social Science, Economics, and Management is a double-blind peer-reviewed academic journal and has open access to social and scientific fields. The journal is published monthly once by CV. Publikasi Indonesia. The Journal Research of Social Science, Economics, and Management provides a means for sustained discussion of relevant issues that fall within the focus and scopes of the journal which can be examined empirically. The journal publishes research articles covering all aspects of including social science, economics, management, law, and education.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 1,796 Documents
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The Role of The Administrative Head in Improving Administrative Services at MTs Negeri 4, Serang Regency Nana Suryapermana; Moch. Subekhan; Paiman Paiman; Mamat Rahmatullah; Mumu Tri Meilina
Journal Research of Social Science, Economics, and Management Vol. 6 No. 2 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v6i2.1695

Abstract

This study aimed to analyze the role of the head of administration as a manager and administrator in improving administrative services at Madrasah Tsanawiyah Negeri (MTsN) 4 Serang Regency, describe the implementation of administrative tasks, identify the obstacles encountered, and analyze the efforts undertaken to overcome these challenges. The research employed a qualitative approach, with data collected through interviews, observations, documentation, and data triangulation. The research informants included the head of the madrasah, the head of administration, administrative staff, teachers, and students. Data analysis was conducted using the Miles and Huberman model, which consists of data reduction, data display, and conclusion drawing.The results showed that the head of administration played a crucial role in managing, coordinating, supervising, and evaluating the implementation of school administration, thereby improving the effectiveness and efficiency of administrative services. The implementation of administrative duties was carried out effectively through a clear division of responsibilities, efficient coordination, and the utilization of information technology in administrative management. The challenges encountered included limited human resources with information technology competencies, disruptions in digital-based administrative systems, and delays in document submission. Efforts to address these challenges were carried out through regular briefings, staff competency development and training, as well as continuous monitoring and evaluation. This study concluded that the role of the head of administration contributed significantly to improving the quality of administrative services at Madrasah Tsanawiyah Negeri (MTsN) 4 Serang Regency.
Building High Performance: The Role of Individual Characteristics and Discipline Through Job Satisfaction Irpan Hidayat Hasibuan; Abdul Jamil; Sri Mulyati; Susan Krisnawati
Journal Research of Social Science, Economics, and Management Vol. 6 No. 1 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v6i1.1697

Abstract

Employee performance is a strategic factor that determines organizational success in facing business competition, particularly in companies operating in the industrial equipment trading sector. This study aimed to analyze the effects of individual characteristics and discipline on employee performance, with job satisfaction as a mediating variable. The study employed a quantitative approach with an explanatory research design. The research sample was determined using a saturated sampling technique involving all 70 permanent employees of an air compressor trading company in Jakarta. Data were collected through questionnaires using a five-point Likert scale. Data analysis was conducted using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with SmartPLS 3.0 software. The results showed that individual characteristics had positive and significant effects on job satisfaction and employee performance. Discipline had a significant effect on job satisfaction but did not have a direct effect on employee performance. Job satisfaction had a positive effect on employee performance and partially mediated the relationship between individual characteristics and employee performance. Conversely, job satisfaction did not mediate the relationship between discipline and employee performance. These findings imply that improving employee competencies and fostering job satisfaction are important strategies for sustainably enhancing employee performance.
Financial Feasibility and Investment Risk Analysis for the High-Voltage Connection Project of PT Mitra Murni Perkasa (MMP) in Balikpapan Anrizal; Sylviana Maya Damayanti
Journal Research of Social Science, Economics, and Management Vol. 6 No. 1 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v6i1.1699

Abstract

This research aims to analyze the financial feasibility and investment risk of PT Mitra Murni Perkasa’s (MMP) high-voltage connection project in Balikpapan. The project entails the construction of a 4.68 km, 150 kV High-Voltage Overhead Transmission Line (SUTT) supported by nine towers, designed to supply 140 MVA of electricity in accordance with the 2022 Power Purchase Agreement (SPJBTL). The analysis employed both deterministic and Monte Carlo simulation approaches to account for uncertainties in input variables, such as investment costs (including construction labor), operations and maintenance (O&M) labor costs, non-labor operating costs, effective electricity tariffs, and the discount rate. Deterministic analysis results indicate a total investment of IDR 59.9 billion, a positive NPV of IDR 36.3 billion, an IRR of 19.4% (exceeding the WACC of 10.5%), a payback period of 4.9 years, and a Benefit-Cost Ratio (BCR) of 1.61. Monte Carlo simulations (10,000 iterations) yielded mean values of IDR 108.3 billion for NPV, 33.7% for IRR, 3.0 years for the payback period, and 2.8 for the BCR. The probabilities of NPV > 0, IRR > WACC, payback period < 15 years, and BCR > 1 all reached 100%, demonstrating a very high level of confidence in the project's feasibility. WACC, effective electricity tariffs, and load factor were identified as key risk factors, with Spearman correlation coefficients of -0.71, 0.45, and 0.39, respectively; conversely, labor costs (construction and O&M) had a relatively minor impact, with correlation coefficients below 0.1.
Monozukuri and Physical-Mental Balance: A Qualitative Study of Indonesian Students Working in Japan’s Manufacturing Sector Andreas Aji Wibowo; Nurul Afifah Usman
Journal Research of Social Science, Economics, and Management Vol. 6 No. 2 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v6i2.1701

Abstract

This study aimed to analyze the experiences of Indonesian students working in Japan’s manufacturing sector in balancing academic demands, the work culture of monozukuri, and their physical and mental well-being. The phenomenon of working students in Japan reflects the complexity of dual roles shaped by economic pressures, academic responsibilities, and a work culture that emphasizes precision, discipline, and commitment. This study employed a descriptive qualitative approach and conducted interviews with 10 Indonesian students working in Japan’s manufacturing industry, who were selected through purposive sampling. The findings showed that monozukuri was internalized as a work ethic that fostered discipline and responsibility, but it also contributed to physical and mental fatigue, including burnout resulting from demanding workloads and academic responsibilities. Students experienced role imbalance due to shift-based work schedules and therefore adopted coping strategies such as time management, prioritization, and social support. These findings indicated that monozukuri functioned both as a means of character development and as a potential source of pressure. The findings imply the need for more adaptive workplace and academic support systems to help working students maintain physical and mental balance while managing their dual roles.
The Relationship Between Levels of Social Anxiety, Self-Confidence, and Social Interaction and Perceptions of Helicopter Parenting Among Emerging Adults Tiara Adinda Maghfirah; Yapina Widyawati
Journal Research of Social Science, Economics, and Management Vol. 6 No. 1 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v6i1.1702

Abstract

Parenting in the form of helicopter parenting is generally triggered by a high level of parental anxiety from childhood through emerging adulthood, a period that requires increasing independence in educational, career, and social relationship domains. However, overly controlling and protective parenting can negatively affect an individual’s emotional and social development, leading to increased social anxiety, decreased self-confidence, and barriers to effective social interaction. This study aims to determine the relationship between social anxiety levels, self-confidence, and social interaction with perceptions of helicopter parenting among emerging adults. The study employed a quantitative correlational approach involving 210 participants aged 18–25 years who were selected using purposive sampling techniques. Data were collected using the Helicopter Parenting Instrument (HPI), Social Interaction Anxiety Scale (SIAS-6), Social Phobia Scale (SPS-6), as well as self-confidence and social interaction scales. The results showed that the levels of helicopter parenting, social anxiety, self-confidence, and social interaction were in the moderate category. Social anxiety had a significant positive relationship with perceptions of helicopter parenting (r = 0.411; p < 0.05), while self-confidence (r = -0.242; p < 0.05) and social interaction (r = -0.286; p < 0.05) had significant negative relationships. The higher the level of social anxiety, the higher the perception of helicopter parenting; conversely, higher levels of self-confidence and social interaction were associated with lower perceptions of helicopter parenting. Further research is suggested to incorporate interview methods, involve a more diverse age range, and conduct offline questionnaire distribution to minimize respondent.
The Dynamics of Sharia Financial Product Utilization and Literacy in Shaping Individual Financial Stability: A Case Study of Participants at PT Sinar Mas Asuransi Syariah Daniel Beltsazar Armagatlie; Reza Ronaldo; Tulus Suryanto; Pertiwi Utami
Journal Research of Social Science, Economics, and Management Vol. 6 No. 2 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v6i2.1703

Abstract

Individual financial stability depends not only on income and savings but also on the ability to utilize risk-protection instruments. This study aimed to examine how product understanding, perceived benefits, and Islamic financial literacy interact in shaping the financial stability of participants at PT Sinar Mas Asuransi Syariah. A qualitative single-case study was conducted from December 2025 to March 2026 involving 12 participants selected through purposive sampling. Data were collected through semi-structured interviews, observations, and documentation, and were analyzed thematically through coding, theme development, cross-informant comparison, and triangulation. The findings revealed varying levels of product understanding, ranging from basic or symbolic knowledge to a comprehensive understanding of protection functions and product suitability. Participants perceived tangible benefits through claim experiences and intangible benefits through a sense of security and preparedness for future risks. Islamic financial literacy was found to be low to moderate; most participants understood fundamental principles such as mutual assistance (ta’awun) and the prohibition of riba (usury), but had limited operational knowledge regarding contracts (akad), fund management, and protection mechanisms. Higher levels of product understanding and literacy enabled participants to select appropriate products and integrate insurance into their financial planning. The study concluded that Islamic insurance (asuransi syariah) contributes to financial stability most effectively when policy ownership is supported by practical financial literacy, transparent communication, and continuous participant education.
The Effect of Financial Literacy, a Hedonistic Lifestyle, and Ease of use on Generation Z’s Interest in Using Spaylater in Denpasar Nabilah Firdha Roza; Ade Maharini Adiandari; Ni Putu Yuliana Ria Sawitri
Journal Research of Social Science, Economics, and Management Vol. 6 No. 2 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v6i2.1704

Abstract

The increasing use of buy now pay later services among generation Z reflects a shift in transaction behavior toward more digital, practical, and flexible payment methods. At the same time, this phenomenon raises various considerations related to financial management capability, lifestyle influences, and the ease of technology offered by digital financial services. This study aims to analyze the influence of financial literacy, hedonistic lifestyle, and ease of use on the intention to use SPayLater among generation Z in Denpasar City. The study was conducted on generation Z residing in Denpasar City with a sample of one hundred respondents. The sample was determined using a non-probability sampling method through a purposive sampling technique. Data were collected through questionnaires and analyzed using multiple linear regression. The results indicate that financial literacy has a positive and significant effect on the intention to use SPayLater. Hedonistic lifestyle also has a positive and significant effect on the intention to use SPayLater. Ease of use has a positive and significant effect on the intention to use SPayLater. Simultaneously, financial literacy, hedonistic lifestyle, and ease of use have a positive and significant effect on the intention to use SPayLater among Generation Z in Denpasar City. The findings imply that improving financial understanding, lifestyle-related considerations, and the usability of digital financial services plays an important role in encouraging the intention to use SPayLater among Generation Z.
Design of the Abutments for the Kali Tlatar Pabelan Bridge Ribut Nawang Sari; Dedy Rutama; Yunan Hanun; Ryan Suwito
Journal Research of Social Science, Economics, and Management Vol. 6 No. 1 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v6i1.1706

Abstract

This research focused on the structural design of the abutments for the Kali Tlatar Pabelan Bridge, located on the Mendut–Tanjungpuan road section in Magelang Regency, Central Java. The bridge, with a total length of 40 meters and a width of 9 meters, was constructed to improve connectivity, support community mobility, and mitigate the impacts of cold lava flows from Mount Merapi. This study aimed to analyze and design the bridge’s substructure, particularly the abutments, including their stability under working loads, reinforcement requirements, and foundation capacity. The research utilized primary data obtained from field surveys and secondary data derived from cone penetration test (CPT) results. Load planning and structural analysis were conducted based on Indonesian standards, including SNI 1725:2016, PPPJJR 1987, and SNI T-15-1991-03. Data processing was performed manually using Microsoft Excel, while structural drawings were prepared using AutoCAD. The analysis included the design evaluation of abutment walls, wing walls, foundations, and pile caps, along with reinforcement calculations for flexural and shear capacities. The results showed that the designed abutments met safety requirements for structural loads, stability, soil bearing capacity, eccentricity, and axial and lateral forces. The reinforcement designs for the abutment walls, wing walls, bored pile foundations, and pile caps were adequate to safely support the bridge structure. The application of structural analysis software, such as MIDAS, is recommended for improving efficiency in future bridge design planning. 
Performance Evaluation of the Supply Chain for Investment-Based Electricity Connection Services using SCOR, IPA, and RCA Aam Amrullah; Niniet Indah Arvitrida
Journal Research of Social Science, Economics, and Management Vol. 6 No. 1 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v6i1.1707

Abstract

This research evaluated the supply chain performance of new electricity connections and capacity upgrades requiring network investment at PLN UP3 Sanggau. The observed problems included project completion delays, application backlogs, deferred connected capacity, and unrealized energy sales. Performance was assessed using a questionnaire completed by 35 respondents directly involved in the process, covering 17 indicators across six SCOR processes: Plan, Source, Make, Deliver, Return, and Enable. The data were analyzed through validity and reliability tests, gap analysis, Importance-Performance Analysis (IPA), in-depth interviews, and 5M+1E-based Root Cause Analysis (RCA). The overall performance score was 3.659, while the importance score was 4.528. Source recorded the lowest performance score (3.10) and the largest gap value (1.45). IPA identified three main priority areas: critical material availability (SRC2), procurement process timeliness (SRC1), and timely and complete material distribution to work sites (DLV3). RCA indicated inadequate inventory control, long replenishment lead times, dependence on external suppliers, limited transportation capacity, and insufficient distribution visibility. Operational evidence showed that 29.17% of project feasibility plans were delayed, 481 applications exceeded 40 working days, 4,773,300 VA of capacity remained deferred, and the estimated opportunity loss reached 32,458 kWh per day. The proposed improvements emphasized critical material control, procurement monitoring, pre-dispatch completeness verification, and end-to-end material visibility. The SCOR–IPA–RCA integration provided a concise diagnostic framework for evaluating project-based utility services.
Customer Loyalty Migration Analysis Using the Recency, Frequency, Monetary (RFM) Method and Ethnography Approach to Develop Business-to-Business (B2B) Marketing Strategy at PT Aru Raharja Yuniarso Dwiatmojo; Jerry Heikal
Journal Research of Social Science, Economics, and Management Vol. 6 No. 2 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v6i2.1708

Abstract

The growing outsourcing industry has intensified competition among business-to-business (B2B) service providers, making customer retention and an understanding of loyalty migration essential for sustainable growth. This study aimed to analyze customer loyalty migration at PT Aru Raharja, identify the factors underlying these changes, and formulate appropriate B2B marketing strategies. A mixed-methods sequential explanatory design was applied to 38 corporate customers with complete transaction records for 2024 and 2025. The quantitative analysis employed the Recency, Frequency, and Monetary (RFM) method, tertile-based scoring, and cross-tabulation using SPSS, followed by an ethnographic approach involving interviews with operational managers and observations of business processes. The findings showed that 17 customers (44.74%) maintained their loyalty status, 12 (31.58%) experienced increased loyalty, and 9 (23.68%) experienced decreased loyalty; overall, 76.32% maintained or improved their business relationships. The qualitative findings indicated that loyalty migration was associated with service responsiveness, communication quality, workforce monitoring, administrative accuracy, cost efficiency, price competition, and regulatory compliance. These findings supported value propositions emphasizing fast, transparent, consistent, flexible, and technology-enabled services. The study concluded that integrating RFM analysis with ethnographic insights provided a comprehensive basis for developing differentiated B2B marketing strategies, including optimizing the Talenta application, assigning dedicated relationship managers, accelerating personnel replacement, improving digital administrative processes, and offering competitive pricing schemes without compromising service quality.

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