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E-JRM
Published by Universitas Islam Malang
ISSN : 23026200     EISSN : -     DOI : 10.33474
Core Subject : Economy,
Economics, Econometrics & Finance
E-JRM : Elektronik Jurnal Riset Manajemen merupakan salah satu jurnal publikasi ilmiah yang diterbitkan oleh Fakultas Ekonomi Dan Bisnis , Universitas Islam Malang dengan nomor ISSN 2302-6200 yang memiliki fokus keilmuan pada bidang Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sumber Daya Manusia, Manajemen Operasional Manajemen Strategi, dan Kewirausahaan. E-JRM : Elektronik Jurnal Riset Manajemen telah terindeks pada Google Scholar, Crossref, Garuda (Garba Rujukan Digital), Dimension, and registered in ICI (Index Copernicus International). Secara umum, artikel-artikel yang diterbitkan oleh E-JRM : Elektronik Jurnal Riset Manajemen merupakan karya ilmiah yang memberikan kontribusi bagi pengembangan dan penyebaran ilmu pengetahuan di bidang manajemen dan bisnis. Pembaca utama E-JRM : Elektronik Jurnal Riset Manajemen adalah akademisi, mahasiswa, praktisi, pebisnis, pemasaran, manajemen keuangan, dan mereka yang tertarik dengan manajemen dan bisnis.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 8 Documents
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Search results for , issue "eJrm Vol. 09 No. 12 Februari 2020" : 8 Documents clear
PENGARUH KUALITAS PELYANAN TERHADAP LOYALITAS DAN KEPUASAN KONSUMEN SEBAGAI VARIABEL INTERVENING DALAM MENGGUNAKAN JASA TRANSPORTASI BUS “ PO.TITIAN MAS “ (Studi kasus Pada Mahasiswa Bima,Dompu Universitas Islam Malang) Kurniati Kurniati; Agus Widarko; Afi Rahmat Slamet
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 09 No. 12 Februari 2020
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

AbstractThe purpose of this study was to determine the quality of service directly affect Loyalty in using bus transportation services "PO.TITIAN MAS". To find out the quality of service has a direct effect on Consumer Satisfaction in using bus transportation services "PO TITIAN MAS". To know customer satisfaction has a direct effect on loyalty in using bus transportation services "PO.TITIAN MAS". To find out the quality of service indirect effect on loyalty through customer satisfaction as an intervening variable in using bus transportation services "PO. TITIAN MAS ".This type of research uses explanatory research, this research was conducted on customers of Bus Po.Titian Mas. The population in this study were students of Bima, Dompu who studied at Islamic University of Malang in October to November 2019 with 818 customers. this study amounted to 89 respondents with purposive sampling technique.The results of this study indicate that Service Quality directly has a positive and significant effect on Consumer Satisfaction in using the transportation services of Bus Po.Titian Mas. Service Quality directly has a positive and significant effect on Loyalty in using the services of Po.Titian Mas Bus transportation. Consumer Satisfaction directly positive and significant effect on loyalty in using Bus Po.Titian Mas transportation services. Service quality indirectly affects Loyalty with customer satisfaction as an intervening variable in using Po.Titian Mas Bus transportation services. Keywords: Service Quality, Loyalty, Consumer Satisfaction  
Pengaruh Pelaksanaan Good Corporate Governance dan Leverage Terhadap Kinerja Keuangan (Studi Kasus Perusahaan Perbankan Yang Terdaftar Di Bei Tahun 2016-2018) Therito Akbar Firmansyah; Ronny Malavia Mardani; Khalikussabir Khalikussabir
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 09 No. 12 Februari 2020
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

AbstrakThis research was conducted with the aim of 1) to find out how the influence of independent commissioners on financial performance, 2) to find out the audit committee on financial performance, 3) to determine the leverage on financial performance. The independent variable in this study is the independent commissioner, audit committee, and leverage, while the dependent variable is finance. This type of research is explanatory. The data used in the form of secondary data. The population and sample are all banking companies listed on the Indonesia Stock Exchange in 2016-2018. With data on 42 banking companies listed on the IDX, and data on 28 banking companies are obtained. The sampling technique is to use purposive sampling techniques and data testing techniques used in this study normality test, classic assumption test, multiple linear regression analysis and hypothesis testing.With the results of the analysis that has been processed through SPSS shows that independent commissioners have a positive effect on financial performance, the audit committee does not have a positive effect on financial performance and leverage has a negative effect on financial performance.Keywords : Good Corporate Governance, Leverage, dan Financial Performance.
Pengaruh Kualitas Pelayanan, Ketepatan Waktu, Dan Tarif Pengiriman Terhadap Kepuasan Pelanggan PT. POS INDONESIA (Studi Kasus Pada Pelanggan PT. POS INDONESIA Cabang Gempol) Shintia Juniariska; N. Rachma; Alfian Budi Primanto
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 09 No. 12 Februari 2020
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

ABSTRACTThis study aims to examine the effect simultaneously and partially between service quality, timeliness and shipping rates on customer satisfaction PT. Indonesian post.The population in this study are customers of PT. Pos Indonesia, which amounted to 12,000 while the sample of this study using a purposive sampling method is a customer based on the criteria of respondents PT. Pos Indonesia as many as 100 respondents, with a sampling technique using a questionnaire and the analysis used in this study is quantitative analysis, with the type of explanatory research. By using the simultaneous test (Test F), partially (Test T) which is assisted by SPSS 16 For Windows software.Overall results of multiple linear regression analysis and hypothesis testing can be concluded that simultaneously (Test F) service quality, timeliness and shipping rates have a significant effect on customer satisfaction of PT.Pos Indonesia, partially (T test) service quality, timeliness and tariff delivery has a significant effect on customer satisfaction PT. Pos Indonesia. Keywords: customer satisfaction, service quality, timeliness, shipping rates
Pengaruh Kualitas Pelayanan Terhadap Loyalitas Melalui Kepuasan Nasabah Tabungan Sebagai Variabel Intervening Pada PT. Bank Negara Indonesia Tbk, Cabang Malang (Studi Pada Nasabah PT. Bank Negara Indonesia Tbk, Cabang Malang) Edi Cahyono; Rois Arifin; M. Hufron
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 09 No. 12 Februari 2020
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

Abstract The purpose of this study was to determine the effect of service quality on loyalty through savings customer satisfaction as an intervening veriable at PT. Bank Negara Indonesia Tbk, Malang Branch. The population in this study are savings customers who often make transactions either directly come to the office or only transact through an ATM machine at PT. Bank Negara Indonesia Tbk, Malang Branch. This study is a type of research in which researchers observe data collection and record, analyze, and interpret data as is. The research method used is multiple linear regression. The sample in this study was taken using judgmental sampling by selecting people who were selected so that they were seen as having a close connection with the special characteristics of the sample that were already known.The analysis shows that the direct effect between service quality on customer loyalty is equal to 0.252 and the direct effect on satisfaction on customer loyalty is equal to 0.399. The influence directly shows that with increasing service quality, customer loyalty will increase. The results of the analysis of the direct effect can be seen that the decision affects the loyalty that is equal to 0.399. Keywords : Service Quality, Customer Satisfaction and Customer Loyalty
MOTIVASI , KOMUNIKASI, LINGKUNGAN KERJA DAN KOMITMEN ORGANISASI PENGARUHNYA TERHADAP KINERJA PEGAWAI NEGERI SIPIL WILAYAH LOWOKWARU Cholilah Cholilah; Rois Arifin; Aleria Irma Hatneny
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 09 No. 12 Februari 2020
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

ABSTRACT The purpose of this research is useful 1) to prove that employee performance affects motivation, communication, work environment and organizational commitment partially, 2) to know that employee performance influences motivation, communication, work environment and organizational commitment simultaneouslyBy using a sample of 80 civil servants in the Lowokwaru sub-district.Method of collecting data with Systematic Random Sampling       The results of this study indicate that simultaneously variables of motivation, communication, work environment and organizational commitmen significantly influence. Partially motivation and work environment do not significantly influence communication performance and organizational commitmen significantly influence employee performance Keywords: Performance, motivation, communication, work environment and organizational commitmen
Analisis Perilaku Harga Saham Every Month pada Perusahaan Sektor Perkebunan Sebelum dan Sesudah Peristiwa Kabut Asap pada Tahun 2016-2019 Alma Tika Agustin; Budi Wahono; Ety Saraswati
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 09 No. 12 Februari 2020
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

AbstractThis study aims to analyze a movement or reaction of share prices and trading volume before and after the haze event in plantation sector companies in 2016-2019. The population in this study are 18 oil palm plantation sector componies listed on the Indonesia Stock Exchange in 2016-2019 and the sample of this study are 7 oil palm companies that have a large of transaction values and active in the movementof stock prices for 4 years. The samples were chosen by using purposive sampling technique which samples were chosen with certain criteria. Data collection method uses secondary data, obtained by documentation by studying and analyzing a historical data of a particular company's stock. Data analysis techniques used in this research are descriptive test, normality test, and t-test. The results of the study stated that in 2016-2019 there were no significant differences in abnormal return and trading volume activity (TVA) before and after the haze event in plantation sector companies.Keywords: Abnormal Return and Trading Volume Activity (TVA)
ANALISIS PENGARUH KUALITAS PELAYANAN DAN HARGA TERHADAP LOYALITAS PELANGGAN DENGAN KEPUASAN SEBAGAI VARIABEL INTERVENING (Studi Kasus Pada Pelanggan Kafe Terserah Kopi Malang) Mila Amalia; Agus Widarko; Aleria Irma Hatneny
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 09 No. 12 Februari 2020
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

Abstract The rise of the cafe business in Malang city and huge potential market, requires businessman to create creativity for making their business look different so that it attracts consumer interest. The cafe owner have to know what the customer's needs and provide the satisfaction that expected by consumers so that consumers become loyal. This study aims to determine the effect of service quality and price on customer loyalty with satisfaction as an intervening variable in customers of Cafe Terserah Kopi Malang. This type of research in this research is explanatory research through quantitative approach. The population in this reasearch were customers of Cafe Terserah Kopi Malang with total of sample is 96 respondents who were selected using a purposive sampling technique. In this research, using questionnaires and interviews for data collection methods. The data analysis method use path analysis. The results showed that service quality has a direct effect on satisfaction, price has a direct effect on satisfaction, service quality has a direct effect on customer loyalty, price has a direct effect on customer loyalty, satisfaction has a direct effect on customer loyalty, and service quality and price has an indirect effect on customer loyalty with satisfaction as an intervening variable. Keyword: Service Quality, Price, Satisfaction, Customer Loyalty.
PENGARUH PENDIDIKAN KEWIRAUSAHAAN, MOTIVASI BERPRESTASI, DAN STATUS SOSIAL EKONOMI ORANG TUA TERHADAP MINAT BERWIRAUSAHA DENGAN SELF EFFICACY SEBAGAI VARIABEL INTERVENING Antyanadea Maharani; Agus Widarko; Khalikussabir Khalikussabir
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 09 No. 12 Februari 2020
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

ABSTRACTThis study was to analyze: 1) The direct impact of Entrepreneurship Education on Self Efficacy, 2) The direct impact of Achievement Motivation on Self Efficacy, 3) The direct impact of Socio-Economic Status of Parents on Self Efficacy, 4) The direct impact of Self Efficacy on Entrepreneurial Interest, 5) Indirect impact of Entrepreneurship Education on Entrepreneurial Interest with Self Efficacy as an intervening variable, 6) Indirect impact of Achievement Motivation on Entrepreneurial Interest with Self Efficacy as an intervening variable, 7) Indirect impact of Socio-Economic Status of Parents on Entrepreneurial Interest with Self Efficacy as an intervening variable.The sample in this study used the entire population, namely S1 Management students of the Faculty of Economic and Business, who were taking advanced entrepreneurship courses, totaling 92. The results of this study showed: 1) Entrepreneurship Education has not direct impact on Self Efficacy, 2) Motivation Achievement has a direct impact on Self Efficacy, 3) Socio-Economic Status of Parents has not direct impact on Self Efficacy, 4) Self Efficacy has a direct impact on Entrepreneurial Interest, 5) Entrepreneurship Education has not indirect impact on Entrepreneurial Interest with Self Efficacy as an intervening variable, 6) Achievement Motivation has a indirect impact on Entrepreneurial Interest with Self Efficacy as an intervening variable, 7) Socio-Economic Status of Parents has not indirect impact on Entrepreneurial Interest with Self Efficacy as an intervening variable.Keywords: Entrepreneurship Education, Achievement Motivation, Socio-Economic Status of Parents, Self Efficacy, Entrepreneurial Interest

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