Journal of Management and Social Sciences
Investigation of new materials and technologies to be used in military, defense and security equipment; Research, development, reliability, effectiveness, control and exploitation of modern weapon systems; protective, security and service systems, means and tools; Building up the control and command systems of land and air forces; Research and implementation of the advanced information, communication, simulation and control technologies in the military; Other topics contributing to the development of military, defense and security theory and practice.
Articles
95 Documents
<![CDATA[Pengaruh Disiplin Kerja, Fasilitas Kerja Dan Kompensasi Terhadap Kinerja Pegawai Pada Dinas Pekerjaan Umum Dan Penataan Ruang Kabupaten Serdang Bedagai ]]>
<![CDATA[Muhammad Harpis]]>;
<![CDATA[Sandhi Fialy Harahap]]>
<![CDATA[ Jurnal of Management and Social Sciences Vol. 1 No. 4 (2023): Oktober : Journal of Management and Social Sciences ]]>
Publisher : <![CDATA[CV. Aksara Global Akademia ]]>
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DOI: 10.59031/jmsc.v1i4.384
<![CDATA[Success in carrying out work duties serving the community can be achieved with the quality of community satisfaction. Improving the quality of performance at the Public Works and Spatial Planning Department of Serdang Bedagai Regency will be achieved by continuously improving the quality of Human Resources and work facilities which are always oriented towards improving the quality and quality of services. The objectives of this research are (1) To analyze the influence of work discipline on the performance of employees at the Public Works and Spatial Planning Department of Serdang Bedagai Regency. (2) To analyze the influence of work facilities on employee performance at the Public Works and Spatial Planning Service of Serdang Bedagai Regency. (3) To analyze the effect of compensation on employee performance at the Public Works and Spatial Planning Service of Serdang Bedagai Regency. (4) To analyze the influence of work discipline, work facilities and compensation on employee performance at the Public Works and Spatial Planning Service of Serdang Bedagai Regency. The population was 70 employees, the sample taken was 64 employees. The data collection methods used were observation, interviews and questionnaires. The results of this research show that partially it can be concluded that work discipline (X1), work facilities (X2) and compensation (X3) have a positive and significant influence on performance (Y) . From the results of this research, it can be concluded that work discipline, work facilities and compensation simultaneously have a significant influence on performance.]]>
<![CDATA[Analisis Kepuasan Penumpang Terhadap Kualitas Pelayanan Petugas Transit dan Transfer Di Bandar Udara Internasional Yogyakarta ]]>
<![CDATA[Salsabilla Nova Regita Cahyani]]>
<![CDATA[ Jurnal of Management and Social Sciences Vol. 2 No. 2 (2024): April : Journal of Management and Social Sciences ]]>
Publisher : <![CDATA[CV. Aksara Global Akademia ]]>
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DOI: 10.59031/jmsc.v2i2.386
<![CDATA[To achieve excellent service, a company’s employees must possess certain qualities, such as a passion for work and an attitude of always being ready to assist as well as having the capacity to handle customer complaints professionally. Service to service users at Yogyakarta International Airport, both at the departure terminal and arrival terminals, is critical for passengers. One of these is transit and transfer services for passengers. The purpose of this research is to find out the impact of Transit and Transfer officers’ service quality on passenger satisfaction and to identify what service quality attributes transit and transfer officers at Yogyakarta International Airport should develop. This research employed the importance-performance analysis (IPA) approach. The sample size was 100 respondents, obtained by distributing questionnaires to 100 respondents who were in transit or transferring at Yogyakarta International Airport and measured using the Slovin formula. The data were analyzed using Gap analysis with the SERVQUAL method and importance-performance analysis (IPA). The research results show that the analysis of the level of conformance and the reality-expectation gap based on the five SERVQUAL dimensions of the service quality of Transit and Transfer officers at Yogyakarta International Airport is good in satisfying passenger expectations. The average gap dimension analysis indicates that the service of Transit and Transfer officers are providing satisfactory service based on passengers’ perceptions, with an average score of <-1. Based on the Cartesian diagram mapping, 6 attributes are considered important by passengers and need priority action and carry out evaluations and improvements based on the mapping results through importance-performance analysis, with the physical evidence dimension resulting in the lowest quality dimension and requiring priority improvement action.]]>
<![CDATA[The Effect Of Service Quality and Promotion On Customer Loyalty With Customer Satisfaction as a Moderating Variable at PT. Global Trans Nusa ]]>
<![CDATA[Tengku Monica Tan]]>;
<![CDATA[Sofiyan Sofiyan]]>;
<![CDATA[Hendry Hendry]]>;
<![CDATA[Alex Tribuana Sutanto]]>
<![CDATA[ Jurnal of Management and Social Sciences Vol. 2 No. 2 (2024): April : Journal of Management and Social Sciences ]]>
Publisher : <![CDATA[CV. Aksara Global Akademia ]]>
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DOI: 10.59031/jmsc.v2i2.389
<![CDATA[The purpose of this study was to determine the effect of service quality and promotion on customer loyalty with customer satisfaction as a moderating variable at PT Global Trans Nusa. The method used in this research is quantitative descriptive method which is carried out through data collection using questionnaires and statistical testing data analysis. The sample taken in this study were all customers who had used the services of PT Global Trans Nusa, totaling 85 people. The data analysis used is MRA analysis using the IBM SPSS Statistics version 26 application. The results showed that Service Quality has an effect on Customer Loyalty at PT Global Trans Nusa. Promotion has an effect on Customer Loyalty at PT Global Trans Nusa. Service Quality and Promotion affect Customer Loyalty at PT Global Trans Nusa. Customer Satisfaction cannot moderate the effect of Service Quality on Customer Loyalty at PT. Global Trans Nusa. Customer Satisfaction cannot moderate the effect of Promotion on Customer Loyalty at PT. Global Trans Nusa. Customer Satisfaction cannot moderate the effect of Service Quality and Promotion on Customer Loyalty at PT. Global Trans Nusa.]]>
<![CDATA[The Effect Of Service Quality and Promotion On Customer Loyalty With Customer Satisfaction as an Intervening Variable at PT. Jetindo Nagasakti Transekspress Medan ]]>
<![CDATA[Christopher Alexander Mahidin]]>;
<![CDATA[Nagian Toni]]>;
<![CDATA[Fenny Krisna Marpaung]]>;
<![CDATA[Alex Tribuana Sutanto]]>;
<![CDATA[Hendry Hendry]]>
<![CDATA[ Jurnal of Management and Social Sciences Vol. 2 No. 2 (2024): April : Journal of Management and Social Sciences ]]>
Publisher : <![CDATA[CV. Aksara Global Akademia ]]>
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DOI: 10.59031/jmsc.v2i2.390
<![CDATA[The purpose of this research was to determine the influence of service quality and promotion on customer loyalty with customer satisfaction as an intervening variable at PT. Jetindo Nagasakti Transekspress Medan. The method used in this research is a quantitative descriptive method which is carried out through data collection using questionnaires and statistical testing data analysis. The samples taken in this research were all customers who had used the services of PT. Jetindo Nagasakti Transekspress Medan, numbering 85 people. The data analysis used is path analysis using the IBM SPSS Statistics version 26 application. The research results show that Service Quality influences customer satisfaction at PT. Jetindo Nagasakti Transekspress Medan. Promotions influence customer satisfaction at PT. Jetindo Nagasakti Transekspress Medan. Service quality influences customer loyalty at PT. Jetindo Nagasakti Transekspress Medan. Promotions influence customer loyalty at PT. Jetindo Nagasakti Transekspress Medan. Customer satisfaction influences customer loyalty at PT. Jetindo Nagasakti Transekspress Medan. Service quality influences customer loyalty with customer satisfaction as an intervening variable at PT. Jetindo Nagasakti Transekspress Medan. Promotions influence customer loyalty with customer satisfaction as an intervening variable at PT. Jetindo Nagasakti Transekspress Medan.]]>
<![CDATA[The Role Of Dividend Policy In Moderate The Influence Of Profitability And Liquidity On The Value Of Banking Companies Listed On The Indonesian Stock Exchange Period 2019–2022 ]]>
<![CDATA[Muhammad Hidayat]]>;
<![CDATA[Nagian Toni]]>;
<![CDATA[Yeni Ariesa]]>;
<![CDATA[Rosita Rosita]]>
<![CDATA[ Jurnal of Management and Social Sciences Vol. 2 No. 2 (2024): April : Journal of Management and Social Sciences ]]>
Publisher : <![CDATA[CV. Aksara Global Akademia ]]>
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DOI: 10.59031/jmsc.v2i2.391
<![CDATA[The covid-19 pandemic in early 2020 has caused a decline in the value of banking companies in Indonesia. The limited space for people to move due to government policies has an impact on reducing economic activity and disrupting bank performance in providing credit. This study was conducted to determine the effect of profitability and liquidity on firm value with dividend policy as a moderating variable. The population in this study were 47 banking companies listed on the Indonesia Stock Exchange with an observation time of 4 years. The sampling method used in this study was purposive sampling, and the number of samples obtained was 12 banking companies. The data analysis method used is Moderated Regression Analysis (MRA) using SMART PLS 4. Based on the research results, profitability has a positive and significant effect on firm value while liquidity has a negative and significant effect on firm value. Meanwhile, dividend policy cannot moderate the effect of profitability and liquidity on the value of banking companies listed on the Indonesia Stock Exchange for the 2019-2022 period.]]>
<![CDATA[The Effect Of Training And Work Involvement On Performance With Motivation As An Intervening Variable At The Fire And Rescue Service Of Medan City ]]>
<![CDATA[Vandi Saputra]]>;
<![CDATA[Rosita Rosita]]>;
<![CDATA[Fenny Krisna Marpaung]]>;
<![CDATA[Betty Betty]]>;
<![CDATA[Suriati Tirawani]]>
<![CDATA[ Jurnal of Management and Social Sciences Vol. 2 No. 2 (2024): April : Journal of Management and Social Sciences ]]>
Publisher : <![CDATA[CV. Aksara Global Akademia ]]>
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DOI: 10.59031/jmsc.v2i2.395
<![CDATA[The population is increasing every year and in line with the increasing number of dwellings in the city of Medan, the Fire and Rescue Service is needed to provide services in terms of creating peace and public order in the fire sub affairs so that the city government needs to pay special attention in improving equipment, facilities and infrastructure that support employees in order to carry out their duties properly. In terms of using the equipment and all facilities provided by the organization to work, employees must first be trained so that skills, knowledge and work attitudes are formed so that employees are able to make maximum use of all facilities. Organizational leaders who have been able to create a work atmosphere where employees' needs are met, considered and their development is supported will increase work involvement, especially employees of the Medan City Fire and Rescue Service in providing services to the community. Employees who are trained and have a high sense of work engagement will consistently show good performance with the support of motivation from the organization such as incentives and policies that facilitate employees in carrying out their duties. Leaders also need to consistently provide direction to members in achieving performance goals because employees will be better able to carry out tasks and challenges in their work. Research conducted in clarifying the influence between training and work involvement on performance through motivation with quantitative methods shows the study findings that training and work involvement have a positive effect on motivation, training and work involvement have a positive effect on performance. Motivation as an intervening variable between training and work engagement on performance has a positive effect. Meanwhile, training and work engagement have no simultaneous influence on motivation.]]>
<![CDATA[Evaluasi Kelayakan Usaha Katering Rumahan Ditinjau dari Aspek Keuangan ]]>
<![CDATA[Raihan Ramadhan Aziz]]>
<![CDATA[ Jurnal of Management and Social Sciences Vol. 2 No. 3 (2024): Juli : Journal of Management and Social Sciences ]]>
Publisher : <![CDATA[CV. Aksara Global Akademia ]]>
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DOI: 10.59031/jmsc.v2i3.456
<![CDATA[Financial aspects are needed to assess whether or not a business is feasible to continue because the amount of income obtained from sales is the key to the success of a business. The purpose of this research is to evaluate the feasibility of Kokom Katering business from the financial aspect. The research method uses quantitative descriptive with direct data collection in the field, with the research location at Kokom Katering located in Cikampek with the research time in June 2024. From the results of the research, the Kokom Katering business received total revenue in May 2024 of Rp. 16,875,000 with production costs of Rp. 12,150,000 so that the profit obtained was Rp. 4,725,000 as of May 2024, so it can be concluded that the Kokom Katering business is profitable.]]>
<![CDATA[Peningkatan Daya Tarik Wisata Kuliner Kota Cirebon melalui Kualitas Pelayanan dan Kualitas Produk : (Studi Kasus: Empal Gentong Bu Dharma Jalan Diponogoro) ]]>
<![CDATA[Iva Yulia Mustafa]]>;
<![CDATA[Fitriatunissa Shabrina]]>
<![CDATA[ Jurnal of Management and Social Sciences Vol. 2 No. 3 (2024): Juli : Journal of Management and Social Sciences ]]>
Publisher : <![CDATA[CV. Aksara Global Akademia ]]>
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DOI: 10.59031/jmsc.v2i3.471
<![CDATA[Empal Gentong Bu Dharma Jalan Diponogoro is not just a dish, but is also a symbol of Cirebon's culinary tradition which is rich in spices and distinctive flavors. Its presence not only satisfies the taste buds, but also carries a valuable cultural heritage from generation to generation. However, behind the reputation that has been built, new challenges have emerged amidst the ever-changing dynamics of the culinary industry. This research aims to investigate the strategies and efforts that can be carried out by Empal Gentong Bu Dharma Jalan Diponogoro in increasing the attractiveness of Cirebon City culinary tourism through improving the quality of its services and products. An in-depth case study at Empal Gentong Bu Dharma Jalan Diponogoro will provide a deeper understanding of the challenges and opportunities faced by culinary entrepreneurs in Cirebon City. The research method used in this research is a combination method or mixed methods, this method is a combination of qualitative and quantitative methods.]]>
<![CDATA[Peran Masyarakat Lokal dalam Pengembangan Destinasi Glamping di Kota Malang, Jawa Timur ]]>
<![CDATA[Muhammad Irfan]]>
<![CDATA[ Jurnal of Management and Social Sciences Vol. 2 No. 3 (2024): Juli : Journal of Management and Social Sciences ]]>
Publisher : <![CDATA[CV. Aksara Global Akademia ]]>
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DOI: 10.59031/jmsc.v2i3.477
<![CDATA[The same busy and troubled day-to-day problems fill people. Nature with varied topography like hilly areas, coasts, valleys, and others creates beautiful areas. One region that has topographic diversity exists in poor cities.One of the activities that can enjoy nature directly is camping. Not everybody can do camping activities because of the difficult terrain to access. Therefore, there is a glamping that is a luxurious and practical camping activity as a solution. Glamping can be combined with a resort that is a tourist destination equipped with accommodation facilities and produces a glamping resort that offers comfort to visitors to stay outdoors. The method used is a case study method based on existing data, the objective of planning is to design a tourist area without having to damage nature, adapting to the conditions of the site already existing, and easily passable. The results of planning are tourist areas that can be easily reached consisting of several masses of buildings placed on a particular area as facilities from areas such as glamping lodging placed in the back of the area and outbounds placed scattered following the shape of the contours of the region.]]>
<![CDATA[Faktor-Faktor yang Mempengaruhi Keputusan Pembelian Handphone Merek Xiomi ]]>
<![CDATA[Wuri Purnamasari]]>
<![CDATA[ Jurnal of Management and Social Sciences Vol. 2 No. 3 (2024): Juli : Journal of Management and Social Sciences ]]>
Publisher : <![CDATA[CV. Aksara Global Akademia ]]>
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DOI: 10.59031/jmsc.v2i3.481
<![CDATA[This study aims to determine and analyze the influence of brand ambassadors and brand image on Xiaomi products simultaneously and partially on consumer purchasing decisions on Xiaomi cellphones. This study uses primary data as a source of data obtained by distributing questionnaires in the form of google forms and distributed to 100 respondents. The population that is the object of this study is all consumers of Xiaomi brand cellphones. Sampling was carried out using a purposive sampling technique. Respondents came from all groups ranging from 17 years of age and above who knew or had been consumers of Xiaomi brand cellphone products. The testing tools in this study consisted of validity tests, reliability tests, classical assumption tests, multiple linear regression tests, hypothesis tests, and determination coefficient tests. The results of the study showed that partially the brand ambassador variable influenced Purchasing Decisions with a significance value of 0.000 <0.05 or a tcount value of 4.056> ttable 1.985. Brand Image partially influences Purchasing Decision with a significance value of 0.000 <0.05 or a tcount value of 5.208> ttable 1.985. Simultaneously, brand ambassador and brand image influence Purchasing Decision with a significance value of 0.000 <0.05.]]>
