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Jambura Journal of Administration and Public Service
Published by Universitas Negeri Gorontalo
ISSN : 27750515     EISSN : 27464857     DOI : -
Core Subject : Social,
Social Sciences
Jurnal ini dimaksudkan sebagai forum komunikasi Administrasi Publik dan ilmuwan lain dari banyak praktisi yang menggunakan Manajemen Pelayanan Publik dan Kebijakan Publik dalam penelitian. Naskah artikel meliputi bidang Manajemen dan Pelayanan Publik; Kebijakan publik; Manajemen Kepemimpinan; Reformasi dan Inovasi; Organisasi dan Sumber Daya Manusia; E-Government; Etika Birokrasi; Etika Organisasi; dan Manajemen Kinerja.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 56 Documents
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Kualitas Pelayanan Publik Fitrianingsih, Sela; Mozin, Sri Yulianty; Nani, Yacob Noho
Jambura Journal of Administration and Public Service Vol 5, No 1 (2024): Volume 5 Nomor 1 Oktober 2024
Publisher : Gorontalo State University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jjaps.v5i1.31975

Abstract

This research aims to determine and analyze the quality of public services at the SAMSAT office, Bonepantai District, Bone Bolango Regency. The approach used is qualitative with descriptive research type. Data collection uses interviews, observation and documentation. Data analysis uses the Miles and Huberman model. This research shows that the quality of public services at the SAMSAT office in Bonepantai District, Bone Bolango Regency has been implemented well with various commitments to improve service aspects that need to be optimized. The service looks professional and structured in terms of direct evidence (Tangible). In terms of reliability, there is routine monitoring and evaluation to ensure services meet standards. Its responsiveness stands out with efficient queue management and willingness to respond to requests quickly. Service assurance is reflected through transaction security and a focus on the interests of the community. The aspect of empathy (Empathy) is also maintained by friendly treatment, attention and a helpful attitude towards the community. Overall, this office provides responsive, reliable, safe and empathetic service to the community.
IMPLEMENTASI KEBIJAKAN PROGRAM BANTUAN STIMULAN PERUMAHAN SWADAYA (BSPS) Ismail, Ernawati; Igirisa, Irawaty; Kamuli, Sukarman
Jambura Journal of Administration and Public Service Vol 6, No 1 (2025): Volume 6 Nomor 1 Oktober 2025
Publisher : Gorontalo State University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jjaps.v6i1.34446

Abstract

Ernawati Ismail, 941419002, 2025. Implementation of the Self-Help Housing Stimulant Assistance Program (BSPS) Policy in Suwawa Selatan Sub-district, Bone Bolango Regency. Undergraduate Thesis, Study Program of Public Administration, Universitas Negeri Gorontalo. The Principal Supervisor is Dr. Irawaty Igirisa, S.Pd., M.Si. and the co-supervisor is Dr. Sukarman Kamuli, M.Si. This research aimed to analyze the implementation of the Self-Help Housing Stimulant Assistance Program (BSPS) policy in Suwawa Selatan Sub-district, Bone Bolango Regency, and to identify the factors determining its success. It employed a qualitative method with a descriptive approach. Data were collected through in-depth interviews, direct observation, and document study, then analysed using data reduction, data display, and conclusion drawing. The results showed that the implementation of the BSPS policy consists of three main stages: planning, implementation, and reporting. Planning followed the existing procedures, but obstacles remain in delivering information to the community. The implementation stage ran moderately effective with the support of field facilitators, although it faced challenges such as delays in building materials and limited labour. At the reporting stage, the procedures were carried out properly, with the reports prepared by the community under the guidance of field facilitators (TFL). The determining factors for successful program implementation include communication, resources, implementers’ disposition, and bureaucratic structure. Among these factors, resources were the most dominant and influential, leading to the smooth progress of physical construction. Overall, the implementation of BSPS in Suwawa Selatan Sub-district is considered relatively effective, but improvements in outreach program and strengthening of supporting resources are still needed to achieve more optimal results.
Kualitas Pelayanan Publik Badjeber, Fikran; Aneta, Asna; Mozin, Sri Yulianty
Jambura Journal of Administration and Public Service Vol 6, No 1 (2025): Volume 6 Nomor 1 Oktober 2025
Publisher : Gorontalo State University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jjaps.v6i1.32430

Abstract

This study aims to determine, describe, and analyze the quality of public service at the Department of Education and Culture of Gorontalo City. The approach used in this study is qualitative. The research method is descriptive qualitative. Data collection was conducted through interviews, observations, and documentation studies. Data analysis techniques in this study were carried out through data reduction, data presentation, and conclusion drawing/verification. The main focus of this study is to determine the extent to which the quality of service provided meets the expectations of the public based on the SERVQUAL dimensions, which include tangibles, reliability, responsiveness, assurance, and empathy. However, there are still several obstacles in the public service quality at the Department of Education and Culture of Gorontalo City, such as improvements in human resource management, enhancing communication and empathy training for employees, and clarifying service procedures to reduce uncertainties felt by service users. The improvement of public service quality is expected to increase user satisfaction and build better trust in government institutions.
KUALITAS PELAYANAN ADMINISTRASI DESA Adam, Sitti Noer Fadhillah; Aneta, Asna; Abdussamad, Juriko
Jambura Journal of Administration and Public Service Vol 6, No 1 (2025): Volume 6 Nomor 1 Oktober 2025
Publisher : Gorontalo State University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jjaps.v6i1.33437

Abstract

This study aims to analyze the quality of village administrative services in Bulango Selatan District, Bone Bolango Regency, based on the five SERVQUAL dimensions: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. Using a qualitative descriptive approach, data were collected through in-depth interviews, participatory observation, and document studies in three selected villages: Ayula Selatan, Huntu Selatan, and Lamahu. The findings indicate that physical facilities for service delivery remain limited, with insufficient technological devices and cramped waiting areas, affecting comfort and service efficiency. Reliability is suboptimal due to delays in document processing and procedural inconsistencies. While village officials demonstrate good personal responsiveness, it is not supported by adequate service information systems. The assurance dimension faces challenges in safeguarding citizen data, as manual archiving remains vulnerable. Empathy among officials is high, evident in their flexibility to serve vulnerable groups, though this has yet to be formalized in policy. The study recommends strengthening physical facilities, drafting written SOPs, digitizing archives, providing informational media, and training officials in public service ethics. These efforts are expected to foster a more professional, inclusive, and responsive village administrative service system that aligns with community needs. Penelitian ini bertujuan untuk menganalisis kualitas pelayanan administrasi desa di Kecamatan Bulango Selatan, Kabupaten Bone Bolango, berdasarkan lima dimensi SERVQUAL: Bukti Fisik (Tangibles), Keandalan (Reliability), Daya Tanggap (Responsiveness), Jaminan (Assurance), dan Empati (Empathy). Penelitian menggunakan pendekatan kualitatif dengan metode deskriptif melalui wawancara mendalam, observasi partisipatif, dan studi dokumentasi pada tiga desa terpilih: Ayula Selatan, Huntu Selatan, dan Lamahu. Hasil penelitian menunjukkan bahwa fasilitas fisik pelayanan masih terbatas, dengan minimnya perangkat teknologi dan ruang tunggu yang sempit, sehingga menghambat kenyamanan dan efisiensi pelayanan. Keandalan pelayanan belum optimal karena keterlambatan penyelesaian dokumen dan ketidakkonsistenan prosedur. Responsivitas aparatur desa cukup baik secara personal, namun belum didukung sistem informasi pelayanan yang memadai. Dimensi jaminan menghadapi kendala pada keamanan data warga akibat arsip manual yang rentan. Sementara itu, empati aparatur tinggi, terlihat dari fleksibilitas mereka dalam melayani kelompok rentan, meskipun belum diatur dalam kebijakan formal. Penelitian merekomendasikan penguatan fasilitas fisik, penyusunan SOP tertulis, digitalisasi arsip, penyediaan media informasi, dan pelatihan aparatur berbasis etika pelayanan publik. Dengan demikian, diharapkan dapat tercipta pelayanan administrasi desa yang lebih profesional, inklusif, dan responsif terhadap kebutuhan masyarakat.
TRANSPARANSI PEMBERIAN BANTUAN ALAT TANGKAP IKAN PADA NELAYAN DESA Dunggio, Moh. Rizki; Tui, Fenti Prihatini; Tohopi, Rustam
Jambura Journal of Administration and Public Service Vol 6, No 1 (2025): Volume 6 Nomor 1 Oktober 2025
Publisher : Gorontalo State University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jjaps.v6i1.32943

Abstract

Penelitian ini bertujuan untuk menggambarkan dan menganalisis tingkat transparansi dalam proses pemberian bantuan alat tangkap ikan kepada nelayan oleh Pemerintah Desa Milangodaa, Kecamatan Tomini, Kabupaten Bolaang Mongondow Selatan. Transparansi menjadi prinsip penting dalam penyelenggaraan pemerintahan desa untuk memastikan bahwa bantuan tepat sasaran, merata, dan adil. Latar belakang penelitian ini didasarkan pada adanya ketidaksesuaian dalam penyaluran bantuan yang menyebabkan beberapa nelayan tidak mendapatkan haknya secara layak. Penelitian ini menggunakan pendekatan kualitatif dengan jenis deskriptif. Teknik pengumpulan data dilakukan melalui observasi, wawancara semi-terstruktur, dan dokumentasi. Informan terdiri dari kepala desa, perangkat desa, dan nelayan penerima bantuan. Fokus utama penelitian ini mencakup tiga aspek transparansi, yaitu keterbukaan proses pelayanan, prosedur pelayanan informasi, dan kemudahan memperoleh informasi. Hasil penelitian menunjukkan bahwa transparansi dalam pemberian bantuan alat tangkap ikan masih belum optimal. Meskipun terdapat upaya dari pemerintah desa untuk menyampaikan informasi melalui musyawarah dan papan pengumuman, namun belum seluruh proses dilaksanakan secara terbuka dan menyeluruh. Beberapa nelayan tidak memahami prosedur yang berlaku dan mengeluhkan kurangnya akses terhadap informasi bantuan. Selain itu, terdapat ketidaktepatan sasaran dalam penentuan penerima bantuan yang mengurangi kepercayaan masyarakat terhadap pemerintah desa. Penelitian ini merekomendasikan agar pemerintah desa meningkatkan mekanisme komunikasi, memperjelas prosedur bantuan, serta memperluas partisipasi masyarakat dalam proses perencanaan dan evaluasi. Dengan demikian, diharapkan transparansi pelayanan publik dapat terwujud secara maksimal dan mendukung prinsip good governance di tingkat desa. Kata kunci: Transparansi, Bantuan Alat Tangkap Ikan, Nelayan, Pemerintahan Desa, Pelayanan Publik
PERAN KELEMBAGAAN DINAS SOSIAL DALAM PENANGANAN MASALAH GELANDANGAN DAN PENGEMIS Kadullah, Priti Melani; Tui, Fenti Prihatini; Nani, Yakob Noho
Jambura Journal of Administration and Public Service Vol 6, No 1 (2025): Volume 6 Nomor 1 Oktober 2025
Publisher : Gorontalo State University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jjaps.v6i1.32420

Abstract

ABSTRACT This study aims to analyze the institutional role of the Social Affairs Office in addressing the issue of homeless people and beggars in Gorontalo City, focusing on preventive, repressive, and rehabilitative efforts. The approach used is quantitative with a descriptive research type. Data were collected through interviews, observation, and documentation. Data analysis employed the Miles and Huberman model. The results of the study show that: (1) The preventive efforts of the Social Affairs and Community Empowerment Office of Gorontalo City in handling the issue of homelessness and begging are carried out through counseling for vulnerable families, job skills training for poor groups, and mapping of areas prone to homelessness and begging. Collaboration with other agencies such as the Public Order Agency (Satpol PP), Health Department, and religious institutions further strengthens these efforts. (2) The repressive approach is implemented in an integrated manner with Satpol PP and the Police through regular and coordinated operations to control homeless people and beggars. These activities include identification, data collection, legal action against exploiters, and the application of the Regional Regulation on Public Order as the operational basis. (3) Rehabilitative efforts focus on the recovery and social reintegration of homeless people and beggars through various services such as placement in shelters, spiritual guidance, job skills training, and facilitation of entrepreneurship programs. Reintegration with original families and post-rehabilitation monitoring are also key parts of the long-term strategy of the Social Affairs Office. The implementation of these activities also involves cooperation with educational institutions, cooperatives, MSMEs, and BAZNAS to support economic sustainability after rehabilitation. Keyword: Homeless; Beggars; Institutional; Social; Handling ABSTRAK Penelitian ini bertujuan untuk menganalisis peran kelembagaan dinas sosial dalam penanganan masalah gelandangan dan pengemis di Kota Gorontalo yang terdiri atas upaya preventif, upaya represif dan upaya rehabilitatif. Pendekatan yang digunakan yakni kuantitatif dengan jenis penelitian deskriptif. Pengumpulan data menggunakan wawancara, observasi dan dokumentasi. Analisis data menggunakan model Miles dan Huberman. Hasil penelitian ini menunjukan bahwa (1) upaya preventif Dinas Sosial dan Pemberdayaan Masyarakat Kota Gorontalo dalam menangani masalah gelandangan dan pengemis dilakukan melalui penyuluhan kepada keluarga rentan, pelatihan keterampilan kerja bagi kelompok miskin, serta pemetaan wilayah rawan gepeng. Kolaborasi dengan instansi lain, seperti Satpol PP, Dinas Kesehatan, dan lembaga keagamaan turut memperkuat upaya ini. (2) Pendekatan represif Dinas Sosial dan Pemberdayaan Masyarakat dijalankan secara terpadu dengan Satpol PP dan Kepolisian, melalui kegiatan operasi penertiban gepeng yang bersifat rutin dan terkoordinasi. Kegiatan ini mencakup identifikasi, pendataan, dan tindakan hukum terhadap pelaku eksploitasi, serta penerapan Perda Ketertiban Umum sebagai landasan operasional. (3) Upaya rehabilitatif difokuskan pada pemulihan dan reintegrasi sosial gepeng melalui berbagai layanan seperti penempatan di rumah singgah, pembinaan spiritual, pelatihan keterampilan kerja, serta fasilitasi program kewirausahaan. Reintegrasi dengan keluarga asal dan pemantauan pascarehabilitasi juga menjadi bagian penting dalam strategi jangka panjang Dinas Sosial. Pelaksanaan kegiatan ini turut melibatkan kerja sama dengan lembaga pendidikan, koperasi, UMKM, dan BAZNAS guna mendukung keberlanjutan ekonomi pascarehabilitasi. Kata Kunci: Gelandangan; Pengemis; Kelembagaan; Sosial; Penanganan

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