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DEDDY IBRAHIM RAUF
Contact Email
deddyibrahim09@gmail.com
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+6285299931836
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deddyibrahim09@gmail.com
Editorial Address
Jl. Batua Raya IX Lr. 3 No. 18a
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Kota makassar,
Sulawesi selatan
INDONESIA
(JUMPER)
Published by PT. Maju Malaqbi Makkarana
ISSN : -     EISSN : 29883784     DOI : 10.59971/jumper
Core Subject : Economy, Humanities, Social,
Humanities Economics, Econometrics & Finance Social Sciences
Journal Management & Economics Review : JUMPER is a journal for publishing research results on business decisions, processes and activities in actual business settings. Theoretical and empirical advances in buyer behavior, finance, organizational theory and behavior, marketing, risk and insurance and international business are regularly evaluated. Published for executives, researchers and scholars, the Journal helps apply empirical research to practical situations and theoretical findings to the realities of the business world.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 105 Documents
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Analyzing The Effect Of Customer Satisfaction, Service Quality, And Brand Image On Customer Loyalty In E-Commerce Platforms Palupi, Murraya Putri; Muafiq, Farikhul
Journal Management & Economics Review (JUMPER) Vol. 3 No. 2 (2025): August
Publisher : Malaqbi Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jumper.v3i2.685

Abstract

The rapid growth of e-commerce platforms has significantly transformed consumer shopping behavior, making customer loyalty a key competitive advantage in the digital marketplace. This study investigates the effects of customer satisfaction, service quality, and brand image on customer loyalty in the context of e-commerce. Using a quantitative approach, primary data were collected through a structured questionnaire from 250 active e-commerce users. Data analysis was conducted using multiple linear regression to examine the relationships among the variables. The results reveal that all three factors—customer satisfaction, service quality, and brand image—have a significant and positive impact on customer loyalty. Notably, brand image emerged as the most influential predictor, underscoring the importance of emotional and psychological associations with the brand in retaining customers. These findings suggest that e-commerce platforms must prioritize delivering superior service experiences, maintaining high customer satisfaction levels, and strategically managing their brand image to foster long-term loyalty. This study contributes to the growing literature on digital consumer behavior and provides practical insights for e-commerce managers and marketers seeking to enhance customer retention.
The Role Of Financial Literacy, Access To Capital, And Entrepreneurial Orientation On MSMEs Business Performance Mayndarto, Eko Cahyo
Journal Management & Economics Review (JUMPER) Vol. 3 No. 2 (2025): August
Publisher : Malaqbi Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jumper.v3i2.686

Abstract

This study explores the impact of financial literacy, access to capital, and entrepreneurial orientation on the business performance of Micro, Small, and Medium Enterprises (MSMEs). MSMEs play a vital role in economic development, yet they often face significant challenges related to financial management, funding, and strategic direction. Using a quantitative approach, data were collected from 150 MSME owners through structured questionnaires and analyzed using multiple linear regression. The results reveal that financial literacy, access to capital, and entrepreneurial orientation all have significant and positive effects on business performance. Among these, entrepreneurial orientation exerts the greatest influence, highlighting the importance of innovativeness, proactiveness, and risk-taking in enhancing firm outcomes. The model explains 54.7% of the variance in MSME performance, suggesting a strong predictive relationship. The findings provide valuable insights for stakeholders, including policymakers, financial institutions, and entrepreneurship educators, aiming to strengthen the resilience and growth of MSMEs through improved financial capability, easier access to funding, and the cultivation of entrepreneurial mindsets.
Enhancing Inter-Organizational Collaboration On Public Service Innovation In Central Sulawesi Province Halim, Rahmawati; Cante, Slamet Riadi; Tahili, Mashuri H.; Munari; Mukarramah
Journal Management & Economics Review (JUMPER) Vol. 3 No. 3 (2025): September
Publisher : Malaqbi Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jumper.v3i3.691

Abstract

Inter-organizational collaboration has been reconceptualized as a strategy to make public service innovation more effective and sustainable. Therefore, this study aims to analyze the relationship between inter-organizational collaboration and public innovation in Central Sulawesi Province in Indonesia. A quantitative method was used, and data were analyzed using descriptive statistics and Structural Equation Modeling (SEM) analysis. The results showed that inter-organizational collaboration, consisting of common aims, power, trust, membership structure, and collaborative leadership, positively contributes to public service innovation. In conclusion, inter-organizational collaboration offers benefits and is feasible for implementation to achieve a more efficient and effective innovation within public organizations.
The Role of Strategic Collaboration on the Capacity Development in Central Sulawesi Province in Indonesia Tahili, Mashuri H.; Halim, Rahmawati; Haris, Subhan; Djaelangkara, Rizali; Rafika, Ika
Journal Management & Economics Review (JUMPER) Vol. 3 No. 3 (2025): September
Publisher : Malaqbi Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jumper.v3i3.692

Abstract

A strategy collaboration approach is an appropriate system used by an organization to structure the way a team works, which is based on solid teamwork and developing capabilities which including the improvement of collaboration strategies within the organization. This study was employed to investigate the role of strategic collaboration approaches on developing the capacity development in basic education in Indonesia. The study applied the sequential mixed methods, which have a total sample of 350 respondents in Central Sulawesi Province, Indonesia. This study used quantitative analysis through questionnaires. This analysis uses Norris-Tirrell & Clay Theory, which involves four analyses such as strategic collaboration planning, collaborative leadership development, stakeholder collaboration capacity, and interorganizational collaboration. The study found that the four dimensions of strategic collaboration have influenced capacity development in basic education; there must be more challenges for the strategic collaboration to be a greater strategy for developing the capacity development, especially in basic education in Indonesia.
The Influence Of Organizational Commitment, Job Satisfaction, and Leadership Support on Employee Retention Farawowan, Fauziah F.; Damanik, Lisa Gresti Sella; Tulak, Grace Tedy
Journal Management & Economics Review (JUMPER) Vol. 3 No. 4 (2025): October
Publisher : Malaqbi Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jumper.v3i4.704

Abstract

Employee retention has become a critical issue for organizations in today’s highly competitive business environment. High turnover rates not only increase recruitment and training costs but also disrupt organizational stability and long-term performance. This study examines the influence of organizational commitment, job satisfaction, and leadership support on employee retention. Using a quantitative research approach with survey data collected from employees across various sectors, statistical analyses were conducted to evaluate the relationships among these variables. The findings reveal that organizational commitment, job satisfaction, and leadership support each have significant positive effects on employee retention, both individually and collectively. Employees who are emotionally committed, satisfied with their work conditions, and supported by their leaders are more likely to remain within the organization. The results confirm the relevance of Social Exchange Theory, Herzberg’s Two-Factor Theory, and Leader-Member Exchange Theory in explaining employee retention behavior. Practically, the study underscores the importance of developing integrated human resource strategies that foster organizational commitment, enhance job satisfaction, and strengthen leadership support to reduce turnover. Limitations and recommendations for future research are also discussed, including the need for longitudinal studies and the exploration of additional variables such as organizational culture and work-life balance.
The Role of Organizational Learning, Knowledge Sharing, and Innovation Capability on Firm Performance Anshori, Mochammad Isa; Kamil, Ahmad; Sukardi; Aminah, Siti
Journal Management & Economics Review (JUMPER) Vol. 3 No. 4 (2025): October
Publisher : Malaqbi Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jumper.v3i4.705

Abstract

This study investigates the role of organizational learning, knowledge sharing, and innovation capability in influencing firm performance. Drawing on the knowledge-based view and resource-based view, the research examines how these intangible capabilities contribute to organizational success in dynamic and competitive environments. Using a quantitative approach, data were collected from firms across diverse industries and analyzed through multiple regression analysis. The results demonstrate that organizational learning, knowledge sharing, and innovation capability each have a significant positive effect on firm performance, with innovation capability exerting the strongest influence. Furthermore, the findings highlight the synergistic relationship among these variables, indicating that organizational learning and knowledge sharing serve as critical enablers of innovation capability, which in turn drives superior performance outcomes. The study contributes to theoretical discourse by integrating these constructs into a unified framework and provides practical insights for managers on the importance of fostering learning systems, promoting knowledge exchange, and investing in innovation as strategic priorities. Implications, limitations, and directions for future research are also discussed
Effect of Price Perception, Brand Trust, and Product Quality on Consumer Buying Behavior Yuliastuti, Hilda
Journal Management & Economics Review (JUMPER) Vol. 3 No. 4 (2025): October
Publisher : Malaqbi Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jumper.v3i4.706

Abstract

This study examines the effect of price perception, brand trust, and product quality on consumer buying behavior. Using a quantitative approach with a sample of 150 respondents, data were analyzed through multiple regression to assess the individual and simultaneous influence of the three independent variables. The findings reveal that price perception, brand trust, and product quality each have a significant positive impact on consumer buying behavior, with all variables collectively explaining a substantial proportion of the variance in purchase decisions. These results highlight that consumers are more likely to engage in buying behavior when they perceive prices as fair, have trust in the brand, and evaluate the product as high quality. Theoretically, the findings align with the Stimulus-Organism-Response (S-O-R) framework, demonstrating that external factors such as price, trust, and quality act as stimuli shaping consumer evaluations and responses. Managerially, the study emphasizes the importance of integrating value-based pricing strategies, building and maintaining brand trust, and consistently delivering superior product quality to drive consumer purchasing decisions.
Digital Human Capital and MSME Competitiveness in Makassar City: Qualitative Study of Competitiveness, Mindset, and Digital Transformation Burhanuddin
Journal Management & Economics Review (JUMPER) Vol. 3 No. 2 (2025): August
Publisher : Malaqbi Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jumper.v3i2.312

Abstract

This qualitative study investigates how micro, small, and medium enterprises (MSMEs) in Makassar develop digital human capital—a composite of technical skills, cognitive orientations, and socio-digital practices that enable entrepreneurs to adapt, innovate, and compete in the digital economy. Using semi-structured interviews, participant observation, and document analysis with 14 MSME owners across food, fashion, craft, and service sectors, the research applies an interpretive framework to uncover the social processes underlying digital capability formation. The findings reveal four interlocking themes: (1) layered digital competencies, characterized by progressive mastery through trial and error; (2) growth mindsets and pragmatic optimism, fostering resilience amid technological disruption; (3) learning ecosystems and social scaffolding, where peer groups, local incubators, and online communities co-create knowledge; and (4) digital human capital as relational competitive leverage, where digital trust and responsiveness strengthen market relationships. The study concludes that digital transformation in MSMEs is not merely technological but deeply social and moral, requiring policies that prioritize continuous learning, inclusive access, and ecosystem responsibility. By framing competitiveness as a relational and sustainable outcome, the research contributes to human-centered digital economy theory and offers actionable insights for policymakers, educators, and entrepreneurs in developing urban contexts.
Entrepreneurship as Moral Practice: An Existential Phenomenological Study of Meaning, Care, and Digital Agency among Women MSME Entrepreneurs in Makassar Dipoatmodjo, Tenri Sayu Puspitaningsih
Journal Management & Economics Review (JUMPER) Vol. 3 No. 3 (2025): September
Publisher : Malaqbi Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jumper.v3i3.712

Abstract

This study explores the lived meanings of work and entrepreneurship among women-led micro, small, and medium enterprises (MSMEs) in Makassar through an existential phenomenological approach. Beyond income generation, these enterprises are moral and relational projects in which women negotiate identity, care, and purpose amid digital transformation and structural constraint. Fourteen female entrepreneurs from culinary, crafts, fashion, and digital micro-service sectors were interviewed and observed to capture first-person accounts of their entrepreneurial experiences. The analysis identified five key themes: work as moral and identity work, care-oriented agency, digital practices as meaningful mediators, resilience through ritual and narrative, and aspirational freedom within constraint. Findings reveal that entrepreneurship among these women embodies a form of moral economy grounded in dignity, familial responsibility, and community reciprocity. Digitalization emerged as both an enabler of creative expression and a new domain of vulnerability, underscoring the need for socially attuned and trust-based digital ecosystems. The study contributes to humanistic economics by framing women’s entrepreneurship as existential and relational labor, offering insights for policies and training programs that integrate financial inclusion, digital literacy, and psychosocial mentorship. Ultimately, it argues that inclusive economic development must center human meaning and moral purpose, not merely productivity metrics.
Digital Narratives of Makassar Women Entrepreneurs: Negotiating Local Values and Market Visibility in the Era of Social Commerce Riu, Isma Azis
Journal Management & Economics Review (JUMPER) Vol. 3 No. 3 (2025): September
Publisher : Malaqbi Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jumper.v3i3.714

Abstract

This qualitative study investigates how women entrepreneurs in Makassar navigate the moral economy of digital visibility by integrating siri'-the local ethic of dignity and honor—into their social commerce practices. Using a narrative-phenomenological approach, data were collected from 20 women entrepreneurs across fashion, food, and craft sectors through life-history interviews, digital ethnography, and participatory diaries. The analysis identifies five interrelated narrative themes: service visibility (framing exposure as accountability), modest aesthetics (curating self-presentation aligned with cultural modesty), family honor framing (redefining profit as collective achievement), strategic disclosure (balancing marketing needs with moral caution), and community surveillance and support (negotiating judgment and solidarity). Findings reveal that siri’ functions as a cultural compass guiding women’s digital storytelling, enabling ethically calibrated visibility that blends moral restraint with entrepreneurial aspiration. Digital platforms become arenas of moral negotiation where reputation, family pride, and market success intersect. The study contributes to a humanistic understanding of digital marketing as culturally embedded moral work rather than mere self-promotion. It calls for culturally sensitive digital literacy programs and platform designs that allow selective visibility and community-based trust-building mechanisms, affirming that sustainable digital entrepreneurship in Makassar depends as much on ethical coherence as on technical competence.  

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