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Jurnal Manajemen Pariwisata dan Perhotelan
Published by Universitas Katolik Widya Karya Malang
ISSN : 29864437     EISSN : 29863236     DOI : 10.59581
Core Subject : Science,
Decision Sciences, Operations Research & Management
Jurnal ini menyediakan tempat bagi para peneliti dan praktisi Ekonomi Manajemen termasuk bidang kepariwisataan dan perhotelan untuk mengembangkan, mengembangkan dan meningkatkan pengetahuan di bidang-bidang yang muncul dan berkembang dalam studi Ilmu Ekonomi Manajemen termasuk Manajemen Pariwisata dan Perhotelan.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 190 Documents
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Penerapan Standar Operasional Prosedur Pelayanan Food & Beverage Service di Express Restaurant Dwi Hanadya; Nyayu Ully Auliana; Muhammad Andriansyah
Jurnal Manajemen Pariwisata dan Perhotelan Vol. 1 No. 4 (2023): November : Jurnal Manajemen Pariwisata dan Perhotelan
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmpp-widyakarya.v1i4.1469

Abstract

Standard operating procedures (SOPs) are very important to set work standards so as not to fall out of the standard rules. In the world of tourism, SOPs in hospitality are used to discipline employees so that every work done cannot be separated from the standards set. This research was conducted at Amaris Hotel Palembang, a two-star hotel that has restaurant facilities, ballrooms, hotel rooms, etc. In this study using observation methods, or discovery research that will examine how SOPs in the food and baverage section are implemented at Amaris Hotel. This research study found that every employee who works in the food and beverage section has fulfilled SOPs when working, even before work they have prepared SOP prefixes before employees go to restaurants. This is a priority to ensure that all work carried out is in accordance with SOPs and maintain food and beverage hygiene for hotel guests.
Pengembangan Objek Wisata Tarabunga Kabupaten Toba Berbasis Partisipasi Masyarakat Lokal Tahun 2023 Titi Rohani Napitupulu; Robert Juni Tua Sitio; Maringan Sinambela; Rusmauli Simbolon; Mery Silalahi
Jurnal Manajemen Pariwisata dan Perhotelan Vol. 1 No. 4 (2023): November : Jurnal Manajemen Pariwisata dan Perhotelan
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmpp-widyakarya.v1i4.1476

Abstract

The aim of this research is to determine the supporting and inhibiting factors in developing a tarabunga tourist attraction based on local community participation. This research uses a qualitative method with a descriptive approach and data collection techniques through observations and interviews with nine informants. The results of this research describe the supporting and inhibiting factors in efforts to develop tourist attractions based on local community participation. Supporting factors include the provision of opportunities to the community, the will of the community, the ability of the community, cooperation and support from the government. The supporting factors for developing this tourist attraction are very good to be implemented and applied at the location of the Tarabunga tourist attraction and this is done well by some of the community. Meanwhile, inhibiting factors include different work backgrounds, causing individuals to be busy, lack of knowledge and insight regarding the development of the tarabunga tourist attraction, making it difficult for them to participate in the development of the tarabunga tourist attraction, lack of funds or limited funds making it difficult to implement tourism development programs and infrastructure is hampered. Efforts are being made to develop the Tarabunga tourist attraction based on community participation. We must pay attention to what are indicators of community participation-based tourist attraction development, namely the formation of Village-Owned Enterprises (BUMDES), deliberation and outreach, economic empowerment for local communities, and the importance of maintaining the culture and environment of tourist attractions. Community participation in efforts to develop the Tarabunga tourist attraction can be done through various forms of contribution, such as providing ideas, energy, expertise, money and goods.
Promosi Ulos Ragi Hotang dalam Meningkatkan Daya Tarik Wisatawan di Desa Meat Kabupaten Toba Ana Setya Sibagariang; Roida Lumbantobing; Hanna Dewi Aritonang; Mery Silalahi; Ade Putera Arif Panjaitan
Jurnal Manajemen Pariwisata dan Perhotelan Vol. 1 No. 4 (2023): November : Jurnal Manajemen Pariwisata dan Perhotelan
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmpp-widyakarya.v1i4.1479

Abstract

The aim of this research is to determine the description and impact of promotion of Ulos Ragi Hotang on increasing tourist attraction in Meat Village, Toba Regency, because promotion is a very important thing to do in increasing tourist attraction. Mazid stated that promotion is a marketing activity to introduce, inform and offer a destination to the wider public so they want to come to visit. The method used in this research is qualitative with a descriptive approach, with 10 research subjects selected to collect data in the field. The results of this research show that the promotions that have been carried out by the government and the community through face-to-face sales (personal selling), publicity (Publicity), sales promotions, namely an increase in the attraction of tourists to come to visit the Meat Village, although not too much. However, there are changes from the previous year. In connection with the research results, the author provides input for the community government, Pokdarwis to maximize the promotion of Ulos Ragi Hotang in a sustainable manner, not just by activities carried out in the meat village such as the Meat art festival and the thousand tent activity as an annual event, but the government provides encouragement, especially to the community. weaving craftsmen to be more effective in promoting, then the community must maintain the beauty of the motifs and continue to preserve the culture of Ulos Ragi Hotang weaving as a superior product from Meat village
Strategi Pemerintah Desa dalam Pengembangan Objek Wisata di Desa Wisata Tarabunga, Kecamatan Tampahan, Kabupaten Toba Kerisman Eriyadi; Harisan Boni Firmando; Tio R J Nadeak; Elvri T Simbolon; Sudirman Lase
Jurnal Manajemen Pariwisata dan Perhotelan Vol. 1 No. 4 (2023): November : Jurnal Manajemen Pariwisata dan Perhotelan
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmpp-widyakarya.v1i4.1484

Abstract

Tarabunga Tourism Village has a variety of great tourism potential that can be developed and introduced such as its beautiful and amazing natural potential. The purpose of this study is to determine the development strategy carried out by the Village Government in increasing the number of tourist visits to Tarabunga Village. (2) To determine the involvement of BUMDES, POKDARWIS, and Youth Youth Organization in the management of tourist attractions, (3) To determine the involvement of community leaders in the development of tourist attractions in Tarabunga Village. This research uses descriptive qualitative methods. Data collection techniques used are (1) data collection through observation, interviews and documentation, (2) data presentation, (3) data reduction, and (4) drawing conclusions. The results of this study are that the Village Government does not only work alone but involves various related parties or stackholders called Penta-helix. The strategies carried out by the Village Government are master plan, environmental management and cleanliness, promotion and marketing, environmental sustainability, human resource development, application of Sapta Pesona, cooperation and partnerships. The conclusion drawn by the author is that Tarabunga Tourism Village has rich natural resource potential. The Government's strategy does not only focus on one point or one tourist attraction, but development is carried out as a whole. One of the major strategies owned by the Village Government is the Master plan on the development of Tarabunga Peak Attraction, In developing the potential of Tarabunga Tourism Village both Natural and Cultural Potential, the village government does not only do it alone but also involves various related parties that can contribute directly or indirectly.
Pengaruh Fasilitas Dan E-Wom Terhadap Keputusan Berkunjung Di Daya Tarik Taman Nirwana Sungai Barameh Kota Padang Restiyani Restiyani; Nidia Wulansari
Jurnal Manajemen Pariwisata dan Perhotelan Vol. 1 No. 4 (2023): November : Jurnal Manajemen Pariwisata dan Perhotelan
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmpp-widyakarya.v1i4.1485

Abstract

The research was conducted against the background of visitor complaints on social media about tourist facilities. The goal of this study was to determine how visitor decisions at Padang City's Barameh River Nirwana Park attraction were influenced by tourist amenities and E-WOM. With a causal associative methodology, the research is descriptive and quantitative. Population criteria are visitors who have visited Taman Nirwana, have seen reviews about Taman Nirwana on social media and visitors over 20 years old. Purposive sampling was used to collect 120 respondents. Data was collected from questionnaires that have been tested valid and reliable.. Multiple linear regression tests were used to test the research hypothesis with the help of SPSS 23.00, obtaining the results, namely: (1) Tourist Facilities with adequate category (38%), electronic word of mouth with adequate category (39%) and Visiting Decision with adequate category (41%). A significant value of 0.000 <0.05 is assigned to the estimated F score of 63.875. This indicates that the effects of X1 and X2 on Y are significant. This means that the hypothesis (H3) is accepted X1, X2 simultaneously affect Y, then the regression coefficient value for variable X1 is 0.268 with a significance value of 0.000 <0.05 and variable X2 is 0.293 with a significance value of 0.013 <0.05. This means that every 1 unit increase in tourist facilities will increase 0.268 visiting decisions and every 1 unit increase in E-WOM will increase 0.293 visiting decisions. Then the Adjust R square value of 0.514 is obtained, which means that the effect of variables X1 and X2 on Y is 51.4%, while 48.6 is influenced by other factors. so it can be concluded in this study that Ha is accepted
Strategi Pengembangan Potensi Pariwisata Di Desa Prongil Julu Kecamatan Tinada Kabupaten Pakpak Bharat Restu Samosir; Albiner Siagian; Harisan Boni Firmando; Mery Silalahi; Yulia K.S Sitepu
Jurnal Manajemen Pariwisata dan Perhotelan Vol. 1 No. 4 (2023): November : Jurnal Manajemen Pariwisata dan Perhotelan
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmpp-widyakarya.v1i4.1486

Abstract

The purpose of this study is to determine the strategy for developing tourism potential of Prongil Julu village, Tinada district, Pakpak Bharat district. This study uses qualitative research methods and uses SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis with three informants. The results of this study depict that developing tourism potential in Prongil Julu village has several advantages such as fresh air, cultural attractions, quite complete facilities, hospitality of people and entrance to the capital of Pakpak Bharat regent. However, there are also weaknesses such as underdeveloped infrastructure, lack of tourism promotion as well as lack of public interest and attention towards tourism. There are also opportunities to develop tourism through community tourism training, partnerships with the private sector and leveraging the benefits of Lae Mbilulu Falls to attract tourists. However, threats such as competition with destinations other than Prongil Julu Village and environmental damage also need attention. Based on these SWOT results, the author proposes a number of strategies to develop tourism potential such as infrastructure development, increased tourism promotion, tourism product development and cooperation with the private sector and Pakpak Bharat District Tourism Board. It is hoped that this strategy can help Prongil Julu Village maximize its tourism potential for economic growth and regional development.
Pengaruh Daya Tarik Wisata Terhadap Keputusan Berkunjung Di Desa Tarabunga Kecamatan Tampahan Kabupaten Toba Tahun 2023 Untung P Simanjuntak; Rusmauli Simbolon; Elvri Teresia Simbolon; Maringan Sinambela; Jupalman W. Simbolon
Jurnal Manajemen Pariwisata dan Perhotelan Vol. 1 No. 4 (2023): November : Jurnal Manajemen Pariwisata dan Perhotelan
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmpp-widyakarya.v1i4.1487

Abstract

Tourist attraction includes various aspects such as natural beauty, environmental cleanliness of tourist attractions, environmental coolness, interaction with local communities, available facilities, and location accessibility. While visiting decisions include factors that encourage individuals to choose a particular destination, such as personal motivation, social influence and preparation before visiting. Thus, tourist attractions should be developed as much as possible to encourage people to come visit it. The purpose of this study was to find out how the influence of tourist attraction on the decision to visit Tarabunga Village. The type of research used quantitative research. The data processing was obtained from questionnaire data collection data distributed to 50 respondents. The data analysis techniques used are simple regression analysis, correlation analysis, coefficient of determination and t test (hypothesis test). Based on the results of the analysis and discussion described in the previous chapter, the author draws several conclusions from the results of the analysis that based on the hypothesis proposed by the researcher, a t test was carried out and obtained the SPSS output showed a calculated t value of 0.961 with a Sig of 0.001. To determine the level of significance of the research model, the calculated t value is compared with the table t value. The calculated t value for the error degrees 5%(α=0.05)and df(n-k =50-2=48) is 1.677 which means that the calculated t (46.489) is greater than the table t 1.677 so that the influence of variable X on the decision to visit is significant. Based on the results of this analysis, the hypothesis that states the attractiveness of wsaita has a positive and significant effect on the decision to visit the tarabunga tourism village is empirically proven and acceptable.
Partisipasi Kelompok Sadar Wisata Dalam Pengembangan Desa Wisata Meat Kecamatan Tampahan Kabupaten Toba Dela Wardani Pardede; Yulia K.S Sitepu; Robert Juni Tua Sitio; Mery Silalahi; Rusmauli Simbolon
Jurnal Manajemen Pariwisata dan Perhotelan Vol. 1 No. 4 (2023): November : Jurnal Manajemen Pariwisata dan Perhotelan
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmpp-widyakarya.v1i4.1488

Abstract

This study aimstodetermine the participation of pokdarwis in the development of the Meat Tourism Village and which parties are involved with the pokdarwis in the development of the Meat Tourism Village. This study uses qualitative research methods with descriptive methods and data collection techniques through observation and interviews with 10 informants. The results of this study depict that the Tourism Awareness Group endeavors to develop the Meat Tourism Village through two main programs, which are : Coordinate with the Tourism Office to strengthen human resources (HR) in the tourism sector and organize annual program activities of the Meat Art Festival and cooperate with Meat Village authorities, private parties and community
Strategi Pengembangan Objek Wisata Danau Anak Laut Guna Meningkatkan Minat Pengunjung di Desa Gosong Telaga Barat Kecamatan Singkil Utara Kabupaten Aceh Singkil Putra Bancin; Roida Lumbantobing; Hanna Dewi Aritonang; Mery Silalahi; Ade Putera Arif Panjaitan
Jurnal Manajemen Pariwisata dan Perhotelan Vol. 1 No. 4 (2023): November : Jurnal Manajemen Pariwisata dan Perhotelan
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmpp-widyakarya.v1i4.1499

Abstract

Each region must have a strategy for developing tourist attractions, this is used to realize progress in increasing tourist interest, such as Gosong Telaga Barat Village in North Singkil District which has the Lake Anak Laut tourist attraction. This research aims to describe the tourist attraction development strategy carried out by the village government for Lake Anak Laut tourism to increase visitor interest in Gosong Telaga Barat Village, North Singkil District. The method used in this research is a qualitative method that describes the subjects and objects studied from the strategy for developing the Lake Anak Laut tourist attraction in Gosong Telaga Barat Village, North Singkil District. The results of this research show that the village government's strategy in developing the Lake Anak Laut tourist attraction is to procure funds and land, build facilities and infrastructure, promote the tourist attraction, and preserve the environmental sustainability of the Lake Anak Laut tourist attraction. Meanwhile, the obstacles are the difficulty of procuring funds from the village budget and the lack of support from the tourism office and district government in the form of budget funds.
Pengaruh Pengelolaan Fasilitas Umum Terhadap Minat Kunjungan Wisatawan Objek Wisata Air Terjun Guruh Gemurai di Desa Kasang Kecamatan Kuantan Mudik Kabupaten Kuantan Provinsi Riau Nona Masni Boru Manalu; Rusmauli Simbolon; Mery Silalahi; Robert Juni Tua Sitio; Maringan Sinambela
Jurnal Manajemen Pariwisata dan Perhotelan Vol. 1 No. 4 (2023): November : Jurnal Manajemen Pariwisata dan Perhotelan
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmpp-widyakarya.v1i4.1502

Abstract

The aim of this research is to determine the influence of public facilities on tourist interest in visiting the Guruh Gemurai Waterfall tourist attraction in Kasang Village, Kuantan Mudik District, Kuantan Singingi Regency, Riau Province. The method used in this research uses descriptive quantitative methods. The population is all tourists who visit the Guruh Gemurai Waterfall tourist attraction and the total average number of tourists in January-June 2023 is 100 tourists and the sample is set at 30 people. Data was collected using positive closed items totaling 22 items, namely 12 items for variable Riau Province: 1) Test analysis requirements: a) positive relationship test obtained by the value rxy = 0.461 > rtable(α=0.05,n=30) = 0.361, thus it is known that there is a positive relationship between variable X and variable Y. b) Testing a significant relationship obtained a value of tcount= 2.746 > ttable(α=0.05,dk=n-2=28)= 2.048, thus there is a significant relationship between variable X and variable Y. c) Test the regression coefficient of determination ( r2) = 21.2%. 2) Influence test: Regression equation test, obtained regression equation. Thus Ha is accepted and H0 is rejected.

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