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INDONESIA
Jurnal Riset Manajemen Akuntansi Indonesia
Published by Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha
ISSN : -     EISSN : 29864674     DOI : https://doi.org/10.32477/jrima.v1i3
Core Subject : Economy,
Economics, Econometrics & Finance
Jurnal Riset Manajemen Akuntansi Indonesia adalah jurnal dengan proses peer review. Jurnal diterbitkan empat kali dalam setahun yaitu bulan Februari, Mei, Agustus dan November. Jurnal Riset Manajemen Akuntansi Widya Wiwaha diterbitkan oleh STIE Widya Wiwaha. Jurnal Riset Manajemen Akuntansi Widya Wiwaha menerima hasil penelitian dibidang manajemen, akuntansi, bisnis dan aplikasinya dalam industri dan bisnis.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 117 Documents
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UPAYA PENINGKATAN KINERJA BAGIAN UNIT I PIDANA UMUM SATUAN RESERSE KRIMINAL (SAT RESKRIM) POLRES MAGELANG KOTA Saputro, Ginanjar; Syaflan, Meidi
Jurnal Riset Manajemen Akuntansi Indonesia Vol 2 No 2 (2024): Jurnal Riset Manajemen Akuntansi Indonesia
Publisher : Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32477/jrima.v2i2.983

Abstract

The performance of the Police Apparatus in the Criminal Investigation Unit (Sat Reskrim) in the General Criminal Unit I (Pidum) of the Magelang City Police still encountered several obstacles in improving its performance, it is necessary to conduct this study with the aim of knowing and describing the performance of the Criminal Investigation Unit (Sat Reskrim) in The General Crime Unit I (Pidum) of the Magelang City Police is still not optimal and to formulate efforts to improve the performance of the Criminal Investigation Unit (Sat Reskrim) in the General Crime Unit (Pidum) of the Magelang City Police. This research is a qualitative research with 3 resource persons and analyzed using interactive model data as proposed by Miles and Huberman. The results showed that the performance of the General Criminal Unit I of the Criminal Investigation Unit (Sat Reskrim) of the Magelang City Police was good with Humane and Qwick Response efforts, especially in carrying out investigative tasks, where investigators were authorized to arrest, detain, search, confiscate and examine letters, but still there are several things that are not optimal, namely criminal acts that often occur in the community in 2020 as many as 115 incoming case reports and only 82 cases were able to be resolved, so that 33 cases have not been resolved, besides that what has not been achieved according to the target is the implementation of nine superior programs Central Java Police that must be carried out by the Magelang City Police. Then efforts to improve the performance of personnel in Unit I Sat Reskrim Polres Magelang City, especially in the Investigation section, are as follows: guidance and direction, training and Personnel Development, preparing certain personnel to occupy existing jobs in accordance with the skills possessed. To improve personnel performance, discipline against the rules to achieve high organizational efficiency and effectiveness and to reward services or loyalty to the organization, both material and immaterial.
ANALISIS KINERJA PEGAWAI DI BALAI PENDIDIKAN MENENGAH KABUPATEN BANTUL Puspita, Kartika Rara; Widiastuti, Nur
Jurnal Riset Manajemen Akuntansi Indonesia Vol 2 No 2 (2024): Jurnal Riset Manajemen Akuntansi Indonesia
Publisher : Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32477/jrima.v2i2.985

Abstract

Studi ini bertujuan untuk mengetahui bagaimana kinerja pegawai Balai Pendidikan Kabupaten Bantul, faktor apa saja yang menghambat kinerja pegawai, bagaimana upaya peningkatan kinerja pegawai. Penelitian ini menggunakan metode kualitatif untuk menemukan jawaban permasalahan penelitian. Hasil yang dari penelitian ini adalah Kinerja pegawai Balai Pendidikan Menengah Kabupaten Bantul dilihat dari hasil wawancara dengan Informan dilihat dari sembilan dimensi yaitu kuantitas, kualitas, waktu, biaya, orientasi pelayanan, integritas, komitmen, disiplin, dan kerjasama menunjukkan hasil yang baik, karena sudah memiliki kesembilan unsur dari dimensi penilaian kinerja sesuai dengan Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Nomor 08 Tahun 2021, faktor penghambat kinerja pegawai baik intern maupun ekstren, intern berasal dari dalam diri pegawai, sedangkan faktor ekstern adalah penyesuaian diri dengan perubahan baik aturan maupun budaya, bahkan hambatan ekstern bisa dari masyarakat yang kurang tersosialisasi dengan baik layanan Balai Pendidikan Menengah Kabupaten Bantul. Upaya peningkatan kinerja pegawai yang dilakukan Balai Pendidikan Menengah Kabupaten Bantul sangat variatif, mulai dari sharing, coaching, mengikutkan pegawai dalam diklat peningkatan kompetensi, pelatihan public speaking, refreshing jabatan sehingga untuk mutasi jabatan diharuskan menjadi hal yang biasa bagi pegawai Balai Pendidikan Menengah Kabupaten Bantul, agar semua pegawai tidak mengalami kejenuhan dalam bekerja, termasuk diberikan kesempatan untuk mengembangkan kompetensi diri melalui peningkatan akademis pegawai dalam penelitian ini juga dimasukan sistem monitoring dan evaluasi bagi pelaksanaan kinerja pegawai untuk meminimalisir kinerja pegawai yang kurang maksimal. This study aims to find out how the performance of the Bantul Regency Education Center employees, what factors hinder employee performance, how to improve employee performance. This study uses qualitative methods to find answers to research problems. The results of this study are the performance of the Bantul Regency Middle Education Center employees as seen from the results of interviews with informants viewed from nine dimensions, namely quantity, quality, time, cost, service orientation, integrity, commitment, discipline, and cooperation showed good results, because it has has nine elements of the performance appraisal dimension in accordance with the Regulation of the Minister of Administrative Reform and Bureaucratic Reform Number 08 of 2021, the inhibiting factors for employee performance both internal and external, internal come from within the employee, while external factors are adjustment to changes in both rules and culture , even external obstacles can come from people who are not well socialized with the services of the Bantul Regency Middle Education Center. Efforts to improve employee performance carried out by the Bantul Regency Middle Education Center are very varied, ranging from sharing, coaching, involving employees in competency improvement training, public speaking training, refreshing positions so that job transfers are required to become commonplace for Bantul Regency Middle Education Center employees, so that all employees do not experience boredom at work, including being given the opportunity to develop self-competence through academic improvement of employees in this study also included a monitoring and evaluation system for the implementation of employee performance to minimize employee performance that is less than optimal.
EVALUASI PENGELOLAAN DANA ALOKASI KHUSUS FISIK REGULER BIDANG PENDIDIKAN PADA DINAS PENDIDIKAN, PEMUDA DAN OLAHRAGA DIY Admaja, Purwiyantini Dewi; Hamid, Muda Setia
Jurnal Riset Manajemen Akuntansi Indonesia Vol 2 No 2 (2024): Jurnal Riset Manajemen Akuntansi Indonesia
Publisher : Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32477/jrima.v2i2.986

Abstract

Fenomena permasalahan DAK Fisik hampir terjadi di sebagian besar Indonesia sehingga menyita perhatian Pemerintah Pusat. Begitupula pada Dinas Pendidikan, Pemuda dan Olahraga DIY, bahwa penyaluran DAK fisik bidang pendidikan belum terlaksana dengan optimal, hal tersebut dibuktikan dengan proses persyaratan penyaluran dan penyerapan anggaran yang sering mengalami keterlambatan selama tiga tahun terakhir. Tujuan penelitian ini untuk mengetahui faktor-faktor yang menyebabkan pengelolaan DAK fisik pendidikan belum optimal dan strategi yang harus dilakukan agar DAK Fisik dapat dikelola secara optimal. Metode penelitian yang digunakan dalam penelitian ini adalah deskriptif kualitatif. Subjek dalam penelitian ini adalah Pejabat Pembuat Komitmen Konstruksi Dinas Pendidikan, Pemuda dan Olahraga DIY, Bendahara Pengeluaran Dinas Pendidikan, Pemuda dan Olahraga DIY, Analis Laporan Keuangan Daerah BPKA DIY dan Kepala Subbidang Pendapatan Lain-lain dan Dana Transfer BPKA DIY selaku Koordinator Pengelolaan DAK Fisik Pemerintah Daerah Daerah Istimewa Yogyakarta. Teknik pengumpulan data yang digunakan adalah observasi, wawancara mendalam dan dokumentasi. Data kemudian dianalisis menggunakan model interaktif versi Miles dan Huberman yang terdiri dari: pengumpulan data, reduksi atau pengurangan data, citra data atau penyajian data (data display), dan penarikan kesimpulan dan verifikasi. Hasil penelitian menunjukkan faktor yang mengakibatkan pengelolaan DAK Fisik belum terlaksana dengan optimal adalah: adanya penggantian Kepala Bidang / Kepala Seksi, pemahaman peraturan dan pemahaman DAK yang terbatas, keterlambatan juknis dan juklak dan kegagalan lelang. Strategi agar DAK Fisik berjalan secara optimal ialah: pimpinan dan pengelola DAK harus memahami peraturan program, meningkatkan pemahaman, monitoring dan evaluasi program DAK, melakukan evaluasi pengelolaan tahun sebelumnya, pembuatan konsep dan jadwal yang jelas, menjalin komunikasi yang baik dan koordinasi secara intensif, bekerja dengan cepat dan tepat sasaran dan melaksanakan proses pengadaan barang dan jasa lebih awal.
UPAYA MENINGKATKAN KUALITAS LAYANAN APOTEK ZAHRA NGAWI DENGAN METODE SERVICE QUALITY (SERVQUAL) Nurhayati, Rosita; Purwanto, Wahyu
Jurnal Riset Manajemen Akuntansi Indonesia Vol 2 No 2 (2024): Jurnal Riset Manajemen Akuntansi Indonesia
Publisher : Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32477/jrima.v2i2.987

Abstract

Pelayanan kefarmasian sekarang ini telah berkembang dari yang semula hanya berfokus kepada pengelolaan obat (drug oriented), sekarang berorientasi kepada pelayanan pasien secara langsung (patient oriented) sehingga Apotek dituntut untuk lebih meningkatkan pelayanan, memperhatikan keinginan pelanggan dan berusaha memenuhi apa yeng mereka harapkan. Tujuan dari penelitian ini adalah untuk mengetahui harapan pelanggan, mengidentifikasi tingkat kemampuan Apotek Zahra Ngawi dalam memenuhi kepuasan pelanggan dan untuk merumuskan upaya peningkatan kualitas pelayanan di Apotek tersebut. Penelitian ini menggunakan metode SERVQUAL yang bertujuan untuk mengertahui harapan pelanggan, mengidentifikasi tingkat kemampuan Apotek Zahra Ngawi dalam memenuhi kepuasan pelanggan dan merumuskan upaya peningkatan kualitas pelayanannya. Jenis penelitian ini adalah kualitatif deskriptif yang dilakukan di Apotek Zahra Ngawi pada tanggal 1 sampai 31 Nopember 2018 dengan memberikan kuisioner kepada 200 partisipan sebagai konsumen di Apotek Zahra Ngawi. Teknik pengambilan sampel secara purposive sampling dengan uji validitas dan reliabilitas. Hasil kuisioner dianalisis dengan metode 5 Gap SERVQUAL yang meliputi bukti fisisk, kehandalan, daya tanggap, jaminan dan empati yang kemudian disusun dalam bentuk diagram Two- Dimensional Differencing Plane. Hasil penelitian menunjukkan bahwa pada item reabilitas daya tanggap dan empati masih ada yang mendapatkan nilai negatif. Upaya untuk memperbaiki nilai negatif tersebut maka Apotek Zahra Ngawi sebaiknya menepati janji sesuai dengan waktu yang dijanjikan, karyawan memberikan pelayanan secara tanggap dan tepat, segera melayani pelanggan dan menyapanya serta sebaiknya memahami kebutuhan spesifik pelanggan, kinerja karyawan sebaiknya sesuai dengan SOP yang telah ditetapkan, mempunyai tugas dan tanggungjawab masing- masing sesuai dengan fungsinya.. Pada skor SERVQUAL menunjukkan nilai positif dan gap keseluruhan adalah 0.018 yang artinya bahwa ekspektasi pelanggan sesuai dengan persepsi yang diterimanya.
EVALUASI SISTEM PENGENDALIAN MANAJEMEN PADA PELAYANAN PERSAMPAHAN PEMERINTAH KABUPATEN TEMANGGUNG Kusumawaty, Yeni; Nugroho, Muhammad Awal Satrio
Jurnal Riset Manajemen Akuntansi Indonesia Vol 2 No 2 (2024): Jurnal Riset Manajemen Akuntansi Indonesia
Publisher : Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32477/jrima.v2i2.988

Abstract

Garbage is a problem that is still homework for most areas, starting from the household scale, village/kelurahan, district, and even national scale. A management control system in solid waste services is very necessary in order to achieve the expected target. The aims of this research are to evaluate the factors that affect the management control system in the waste service of the Temanggung Regency Government that has not reached the expected target and Formulating efforts to improve the management control system in the waste service of the Temanggung Regency Government to achieve the expected target. This research was conducted at the Department of Public Housing, Settlement and Environment Temanggung Regency. The method used in this study uses a qualitative research method with a descriptive approach. The data obtained were analyzed graphically and tabularly, then interpreted comprehensively. The results of the study indicate that the management control system for the waste service of the Temanggung Regency Government has not been able to achieve the expected target due to: a). Jakstrada Temanggung Regency has not been used as a reference for the implementation of waste service activities in the Temanggung Regency Government; b). The budgeting system is not sufficient for the implementation of the target for reducing and handling waste; c). Waste management institutions at the neighborhood level, village/kelurahan, sub-district, and the active involvement of the entire community have not been maximized in reducing and handling waste from sources that have not been running as expected; d). Not yet optimal support for facilities and infrastructure, operational costs, processing technology, and adequate personnel for the implementation of waste management in the TPA; and e). There is no system for controlling, reporting, and analyzing the waste services of the Temanggung Regency Government based on Information Technology and a). improvement of the system and calculation of retribution for waste services that can encourage the community to sort and process waste properly; b). determination of waste management technology at the household scale, village/kelurahan scale, regional scale, and TPA scale for each type of waste; c) technical determination of the segregated waste transportation system; d). additional budget, fleet, and personnel; e). formulating technical cooperation with the private sector in waste management/absorption of waste processing results and opening the widest possible collaboration opportunities with partnership/MoU/CSR schemes to support waste reduction and handling and absorption of waste processing products; g). the formulation of an Information Technology System (IT) for Waste Management in Temanggung Regency which can be accessed for real-time, valid, and accurate data by stakeholders to facilitate evaluation and monitoring of Jakstrada achievements carried ut regularly and follow-up on several indicators that have not been achieved needs to be immediately formulated together; h). strengthening of village waste management institutions, waste banks, and KSM, functions, and implementation of waste reduction and handling in TPSD/TPSKel/TPS3R, human resources for waste management, socialization to the community of waste sorting and processing from the household level; i). strengthening of waste processing at the TPA as a gateway for final waste reduction and handling, fulfillment of waste processing facilities and infrastructure at the TPA; and j). Strengthening regulations regarding rewards and sanctions play an important role in efforts to improve the management control system in the waste services of the Temanggung Regency Government to successfully achieve the waste service targets as mandated by the Temanggung Regent Regulation Number 35 of 2018 concerning Regional Policies and Strategies for the Temanggung Regency in the Management of Household Waste and Waste A Kind of Household Garbage.
STRATEGI PENINGKATAN KINERJA PEGAWAI NEGERI SIPIL BIDANG PRASARANA TRANSPORTASI DINAS PERHUBUNGAN KABUPATEN PACITAN Kurius, Jonni Tri; Wikaningtyas, Suci Utami
Jurnal Riset Manajemen Akuntansi Indonesia Vol 2 No 3 (2024): Jurnal Riset Manajemen Akuntansi Indonesia
Publisher : Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32477/jrima.v2i3.1036

Abstract

The performance condition of Civil Servants in the Transportation Infrastructure Sector of the Pacitan Regency Transportation Office still needs to be optimized, because there are several things that deviate from their duties and functions. This research is qualitative research. The purpose of the study is to identify the performance of Civil Servants in the Transportation Infrastructure Sector of the Pacitan Regency Transportation Office that has not been optimal, identify the factors causing the performance of Civil Servants in the Transportation Infrastructure Sector of the Pacitan Regency Transportation Office has not been optimal and to formulate strategies to improve the performance of Civil Servants in the Transportation Infrastructure Sector of the Pacitan Regency Transportation Office. The cause of the performance of Civil Servants in the Transportation Infrastructure Sector of the Pacitan Regency Transportation Office has not been optimal because employee competence is still low, lack of knowledge at work, limited infrastructure, lack of discipline at work, employees who are reluctant to continue S1, lack of understanding of changes in Government Regulations. The performance assessment of Civil Servants in the Transportation Infrastructure Sector of the Pacitan Regency Transportation Office is good with an average value of 2.77, but when viewed from each element, there are still things that need to be developed, namely elements of knowledge about work, creativity and independence. Strategies to improve the performance of Civil Servants in the Transportation Infrastructure Sector of the Pacitan Regency Transportation Office, according to the SWOT analysis, are (1) Alternative SO Strategies with continuous guidance from the government and increasing employee participation in education and training activities (2) Alternative WO Strategies by means of sustainable coaching and improving employee competence (3) Alternative ST Strategy by approaching the community and following the socialization of government regulations in the field of transportation (4) Alternative ST Strategy by increasing employee discipline and improving infrastructure. Kondisi kinerja Pegawai Negeri Sipil Bidang Prasarana Transportasi Dinas Perhubungan Kabupaten Pacitan masih perlu dioptimalkan, karena terdapat beberapa hal yang menyimpang dari tugas dan fungsinya. Penelitian ini merupakan penelitian kualitatif. Tujuan Penelitian adalah untuk mengidentifikasi kinerja Pegawai Negeri Sipil Bidang Prasarana Transportasi Dinas Perhubungan Kabupaten Pacitan yang belum optimal, mengidentifikasi faktor-faktor penyebab kinerja Pegawai Negeri Sipil Bidang Prasarana Transportasi Dinas Perhubungan Kabupaten Pacitan belum optimal dan untuk merumuskan strategi guna meningkatkan kinerja Pegawai Negeri Sipil Bidang Prasarana Transportasi Dinas Perhubungan Kabupaten Pacitan. Penyebab Kinerja Pegawai Ngeri Sipil Bidang Prasarana Transportasi Dinas Perhubungan Kabupaten Pacitan belum optimal karena kompetensi pegawai masih rendah, kurangnya pengetahuan dalam pekerjaan, sarana prasarana yang terbatas, kurang disiplin dalam bekerja, pegawai yang enggan melanjutkan S1, kurangnya pemahaman perubahan Peraturan Pemerintah. Penilaian kinerja Pegawai Negeri Sipil di Bidang Prasarana Transportasi Dinas Perhubungan Kabupaten Pacitan sudah baik dengan nilai rata-rata 2,77, namun apabila ditinjau dari tiap unsurnya masih ada yang perlu dikembangkan kinerjanya yaitu unsur pengetahuan tentang pekerjaan, kreativitas dan kemandirian. Strategi peningkatkan kinerja Pegawai Negeri Sipil di Bidang Prasarana Transportasi Dinas Perhubungan Kabupaten Pacitan, menurut analisis SWOT adalah (1) Alternatif Strategi SO dengan pembinaan berkelanjutan dari pemerintah dan meningkatkan keikutsertaan pegawai dalam kegiatan pendidikan dan pelatihan (2) Alternatif Strategi WO dengan cara pembinaan berkelanjutan dan peningkatkan kompetensi Pegawai (3) Alternatif Strategi ST dengan melakukan pendekatan kepada masyarakat dan mengikuti sosialisasi regulasi pemerintah di bidang perhubungan (4) Alternatif Strategi ST dengan meningkatkan kedisiplinan Pegawai dan peningkatan sarana prasarana.
EVALUASI KINERJA PERSONIL UNIT REGIDENT SATLANTAS POLRESTA YOGYAKARTA DALAM PELAYANAN SURAT IZIN MENGEMUDI (SIM) DI SATUAN PENYELENGGARA ADMINISTRASI SIM POLRESTA YOGYAKARTA Sari, Sherly Devi Novita; Syaflan, Meidi
Jurnal Riset Manajemen Akuntansi Indonesia Vol 2 No 3 (2024): Jurnal Riset Manajemen Akuntansi Indonesia
Publisher : Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32477/jrima.v2i3.1037

Abstract

This study aims to determine the performance of the Yogyakarta Police Satlantas Regident Unit personnel and the factors that cause less than optimal performance of the personnel so that it can be seen efforts to improve the performance of Yogyakarta Police Satlantas Regident Unit personnel. The existence of the Yogyakarta Police Satlantas regident unit is very much needed by the community to support the smoothness of making a Driving License (SIM), therefore the personnel of the Yogyakarta Police Satlantas Regident unit need to evaluate what public services are still constrained in public services, especially in the service of submitting a Permit. Driving (SIM) is increasing.This study uses a qualitative method. Qualitative data is used to determine the factors that cause personnel performance is not optimal and efforts to improve personnel performance. Data were collected by literature study, observation, and interviews. Factors that cause personnel performance to be less than optimal because the number of personnel with applicants is not comparable, photo camera facilities are few so that queues pile up at photo sessions, lack of public literacy on the information provided. Efforts are being made to overcome these problems, namely by providing information facilities, online queuing systems, mobile SIM services through the innovation of SIM MAMI and SIMON PALACE services.
UPAYA MEMPERTAHANKAN DISIPLIN KERJA STAF BAGIAN KEUANGAN KODAM VI/MULAWARMAN BALIKPAPAN KALIMANTAN TIMUR Triananto, Bagus; Hamid, Muda Setia
Jurnal Riset Manajemen Akuntansi Indonesia Vol 2 No 3 (2024): Jurnal Riset Manajemen Akuntansi Indonesia
Publisher : Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32477/jrima.v2i3.1038

Abstract

The general aim of this research is to find out why the work discipline of the Finance Section staff of Kodam VI/Mulawarman Balikpapan is still not optimal, to formulate efforts to improve the work discipline of the staff of the Finance Section of Kodam VI/Mulawarman Balikpapan East Kalimantan.The results of the research found that the work discipline of the Finance Section staff of Kodam VI/Mulawarman Balikpapan was still not optimal because not all staff had awareness of work discipline, and there was still a small portion of the Finance Section staff who were not ready to accept and carry out superiors' orders, not all of the Finance Section staff of the Kodam VI/Mulawarman Balikpapan in the first semester of 2023 has compliance with work discipline so compliance still needs to be improved because there are still members who are absent from religious activities, morning assembly activities, mental education activities and others for various reasons, not carrying out their duties in the financial sector in accordance with SOPs, lack of competence in the financial sector and not all staff adhere to work discipline, so it is still not optimal because there are still members who lack consistency and commitment in carrying out their duties in the Finance Department. Efforts to increase the work discipline of the staff of the Finance Section of Kodam VI/Mulawarman Balikpapan by (1) efforts to increase awareness. The work discipline of the staff of the Finance Section of Kodam VI/Mulawarman Balikpapan is directed at strengthening morality, solidarity, national insight and love of the homeland through example, loyalty based on the Sapta Marga, Soldier's Oath and the Eight Obligations of the TNI, (2) Increased compliance by motivating personnel from the realization of personnel mental development programs such as religious activities, (3) Increased Obedience with every military personnel in the Finance Section of Kodam VI/Mulawarman Balikpapan when carrying out their official duties, they are required to memorizing the Sapta Marga, the Oath of the Eight Military Compulsory Soldiers as the beginning of an effort to increase military personnel's understanding of discipline and order as well as individuals so as to increase awareness and obey the law, including human rights, for personnel.
ANALISIS KUALITAS LAYANAN DI KLINIK BIDANG KEDOKTERAN DAN KESEHATAN POLRES MAGELANG Dewantoro, Fakhrul; Priyastiwi, Priyastiwi
Jurnal Riset Manajemen Akuntansi Indonesia Vol 2 No 3 (2024): Jurnal Riset Manajemen Akuntansi Indonesia
Publisher : Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32477/jrima.v2i3.1039

Abstract

The aim of this research is to analyze the quality of service at the Magelang Police BIDDOKES Clinic and to formulate the efforts made to improve the quality of service at the Magelang Police BIDDOKES Clinic.The results of the study stated that the quality of service at the Magelang Police BIDDOKES Clinic received patient responses with an average of saying they were satisfied with an average score of 3.90 and patient expectations regarding the quality of service at the Magelang Police BIDDOKES Clinic received patient responses with an average of saying it was very important. Average value 4.64. Then the gap that occurs between patient perceptions and expectations regarding the quality of service at the Magelang Police BIDDOKES Clinic shows that everything is a negative gap. The occurrence of a gap or negative discrepancy shows that the quality of service is small compared to community expectations. Efforts made to improve the quality of service at the Magelang Police BIDDOKES Clinic, based on the Cartesian Diagram are: (a) The main priority is treatment and examination services for patients, conformity of expected services with those informed, responsiveness of officers in providing services, ease of the referral process , the physical building of the clinic, and the appearance of the staff (clean, neat); (b) Maintained is the response of officers in handling patient complaints, providing health information to patients, the clinic providing fair service to all patients, the completeness of the medical equipment used, the condition of the medical equipment used and the condition of the service room (clean and comfortable); (c) Low Priority is correct administration and payment procedures, service in the clinical pharmacy installation, the attitude of staff listening to patient complaints, sympathy for patients and communication between staff and patients. (d) Excessive are the standards of service for referred patients, the politeness of health workers to patients, the ability of staff to provide services, guarantees and trust in services and medical staff having patient medical records.
STRATEGI PENGEMBANGAN SUMBER DAYA MANUSIA MELALUI PENINGKATAN FASILITAS PENDIDIKAN DI AKADEMI MILITER MAGELANG Wibowo , Murbianto Adhi; Nugroho, Muhammad Awal Satrio
Jurnal Riset Manajemen Akuntansi Indonesia Vol 2 No 3 (2024): Jurnal Riset Manajemen Akuntansi Indonesia
Publisher : Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32477/jrima.v2i3.1040

Abstract

The aim of this research is to find out why human resource development through improving educational facilities at the Magelang Military Academy is still not optimal, to find out the strategy for developing human resources through improving educational facilities at the Magelang Military Academy. The results of the research show that the cause of human resource development through improving educational facilities at the Magelang Military Academy is still not optimal because the development of science and technology demands the development of human resources and educational facilities, educational facilities are limited due to budget constraints, maintenance of educational facilities needs to be improved because they are often used so that damage can occur. minimized, lack of creativity of human resources (Gadik) in utilizing available educational facilities as learning media. The strategy for developing human resources through improving educational facilities at Akmil Magelang is the SO Strategy carried out by increasing coordination and guidance by Akmil Magelang, increasing cooperation with other units and increasing cooperation with the Government. upgrading or upgrading, the ST Strategy is carried out by increasing understanding of the main tasks and functions and increasing socialization to the community and the WT Strategy is carried out by improving educational facilities and improving maintenance of educational facilities.

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