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Nian Tana Sikka: Jurnal Ilmiah Mahasiswa
Published by Universitas Nusa Nipa
ISSN : 30249090     EISSN : 30249082     DOI : 10.59603
Core Subject : Humanities, Science, Education, Agriculture, Social,
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Education Languange, Linguistic, Communication & Media Social Sciences
Ruang lingkup karya yang diterbitkan mencakup Multidisiplin diantaranya yaitu: Ilmu Sosial Humaniora, Pertanian, Kesehatan, Peternakan, perikanan, Politik, Pendidikan, Ilmu Teknik, Teknik Elektro dan Informatika, Desain Komunikasi Visual, Manajemen, Ekonomi dan Akuntansi, Kewirausahaan dan Bisnis.
Arjuna Subject : Umum - Umum
Articles 182 Documents
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PENGARUH PROMOSI DAN HARGA TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN PADA DEALER HONDA RAJA JAYA MOTOR MAUMERE Kristofurus Glenaldi Laju; Antonius Phillipus K.Gheta; Dimas Realino
Nian Tana Sikka : Jurnal ilmiah Mahasiswa Vol. 4 No. 1 (2026): Nian Tana Sikka : Jurnal ilmiah Mahasiswa
Publisher : Fakultas Ekonomi & Bisnis, Universitas Nusa Nipa

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research aimed to determine the influence of facilities and service quality on guest satisfaction at Mathilda Hotel Maumere. The background of this research was from the increasing competition in the hotel industry in Sikka Regency, as well as initial findings indicating a discrepancy between guests' expectations and the actual services received, particularly in terms of limited facilities and inconsistencies in service quality. This research used a quantitative method with an associative research design. The sample consisted of 87 respondents selected through purposive sampling from a population of 725 hotel guests. Data were collected using a questionnaire instrument and analyzed through instrument testing, classical assumption tests, and multiple linear regression analysis. The results of the research showed that: (1) facilities had a positive and significant effect on guest satisfaction, meaning that the better the facilities provided, the higher the level of guest satisfaction; (2) service quality also had a positive and significant effect on guest satisfaction, indicating that fast, friendly, and professional service could improve the guest stay experience; and (3) facilities and service quality simultaneously had a significant effect on guest satisfaction at Mathilda Hotel Maumere. These findings emphasized that efforts to improve physical comfort and the quality of service interactions were essential in increasing guest satisfaction and loyalty.
PENGARUH FASILITAS DAN KUALITAS PELAYANAN TERHADAP KEPUASAN TAMU PADA HOTEL MATHILDA MAUMERE Martina Herlina; Antonius Phillipus K.Gheta; Dimas Realino
Nian Tana Sikka : Jurnal ilmiah Mahasiswa Vol. 4 No. 1 (2026): Nian Tana Sikka : Jurnal ilmiah Mahasiswa
Publisher : Fakultas Ekonomi & Bisnis, Universitas Nusa Nipa

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

: This research aimed to determine the influence of facilities and service quality on guest satisfaction at Mathilda Hotel Maumere. The background of this research was from the increasing competition in the hotel industry in Sikka Regency, as well as initial findings indicating a discrepancy between guests' expectations and the actual services received, particularly in terms of limited facilities and inconsistencies in service quality. This research used a quantitative method with an associative research design. The sample consisted of 87 respondents selected through purposive sampling from a population of 725 hotel guests. Data were collected using a questionnaire instrument and analyzed through instrument testing, classical assumption tests, and multiple linear regression analysis. The results of the research showed that: (1) facilities had a positive and significant effect on guest satisfaction, meaning that the better the facilities provided, the higher the level of guest satisfaction; (2) service quality also had a positive and significant effect on guest satisfaction, indicating that fast, friendly, and professional service could improve the guest stay experience; and (3) facilities and service quality simultaneously had a significant effect on guest satisfaction at Mathilda Hotel Maumere. These findings emphasized that efforts to improve physical comfort and the quality of service interactions were essential in increasing guest satisfaction and loyalty.

Page 19 of 19 | Total Record : 182

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