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EMAS: Jurnal Ekonomi, Manajemen dan Bisnis
Published by Universitas Mahasaraswati
ISSN : -     EISSN : 27743020     DOI : -
Core Subject : Economy, Science, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
EMAS merupakan jurnal ilmiah untuk ilmu ekonomi, manajemen dan bisnis yang diterbitkan oleh Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar E-ISSN : 2774 - 3020. Jurnal ini sebagai sarana publikasi hasil penelitian Dosen dan mahasiswa S1 dalam meningkatkan mutu penelitian perguruan tinggi. Jurnal ini memuat artikel yang belum pernah dipublikasi sebelumnya berupa artikel yang merupakan hasil penelitian. artikel berkaitan dengan Ilmu Manajemen dan Bisnis. Penerbitan jurnal ini dilakukan setiap bulannya selama setahun.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 968 Documents
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The Effect of Service Quality, Trust, And Delivery Timelines on Customer Satisfaction at J&T Cargo Kapten Regug Made Yoga Artika Widyantara; I Gusti Ngurah Agung Gede Eka Teja Kusuma; Made Pradnyan Permana Usadi
EMAS: Jurnal Ekonomi, Manajemen dan Bisnis Vol. 7 No. 2 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i2.13668

Abstract

The rapid developments of internet technology in Indonesia has significantsly increased e-commerce activities, leading to a growing demand for efficients and reliable logistics and delivery services. J&T Cargo Kapten Regug is one of the expeditions services providers that continues to strive to maintain customers satisfactions amid increasingly intense competitions. However, based on observationss and interviews, several issues were identsified, including unprofessionsal employee performance, customers concerns regarding shipments security, and delivery processes that do not meet estimated timelines. These conditionss motivated this study, which aims to examine the effects of services quality, trust, and delivery timelines on customers satisfactions at J&T Cargo Kapten Regug. This research was conducted at J&T Cargo Kapten Regug. The populations comprised all customers who had used J&T Cargo Kapten Regug’s delivery services, with an unknown total number. A purposive sampling method with a non-probability sampling technique was employed, involving 160 respondents who had previously used the company’s services. Data were collected through observationss, interviews, and the distributions of Likert-scale questionsnaires. The data were analyzed use multiple linear regressionss analysis with the assistance of SPSS versionss 25. The result indicate that services quality, trust, and delivery timelines each have a positive and significants effects on customers satisfactions at J&T Cargo Kapten Regug. These findings suggest that improvements in services quality, increased customers trust, and more timely delivery services contribute significantsly to higher levels of customers satisfactions.
Pengaruh Lingkungan Kerja, Motivasi Kerja Dan Kepuasan Kerja Terhadap Kinerja Karyawan Pada CV. Global Jaya Sejahtera Ni Komang Wirawati; Ni Nyoman Suryani; Ni Nyoman Ari Novarini
EMAS: Jurnal Ekonomi, Manajemen dan Bisnis Vol. 7 No. 2 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i2.13674

Abstract

Hal mendasar yang perlu diperhatikan oleh perusahaan salah satunya yaitu mengenai kinerja karyawan, karena kinerja karyawan sangat mempengaruhi perkembangan suatu perusahaan. Penelitian ini bertujuan untuk mengetahui pengaruh lingkungan kerja, motivasi kerja dan kepuasan kerja terhadap kinerja karyawan pada CV. Global Jaya Sejahtera. Penelitian ini menggunakan metode sensus dan menggunakan teknik analisis data yaitu analisis regresi linier berganda. Hasil penelitian menunjukkan lingkungan kerja, motivasi kerja dan kepuasan kerja memiliki pengaruh yang positif dan signifikan terhadap kinerja karyawan. One of the basic things that companies need to pay attention to is employee performance, because employee performance greatly affects the development of a company. This study aims to determine the influence of the work environment, work motivation and job satisfaction on CV. Global Jaya Sejahtera. This study uses the Census method and uses data analysis techniques, namely multiple linear regression analysis. The results of the study show that the work environment, work motivation and job satisfaction have a positive and significant influence on employee performance.
The Effect of Creativity, Self-Efficacy, And Workload on Employee Performance at Jaens Spa Ubud, Bali Ni Ketut Sinta Santania Maharani; Ni Made Dwi Puspitawati; Gde Bayu Surya Parwita
EMAS: Jurnal Ekonomi, Manajemen dan Bisnis Vol. 7 No. 2 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i2.13697

Abstract

This study aims to examine and analyze the extent to which servant leadership, interpersonal communication, and knowledge sharing contribute to improving employee performance at Smoke.Bali Restaurant, located in Badung Regency, Bali. Using a quantitative approach, this study involved all 42 employees as respondents through a total census technique. Data collection was conducted using a questionnaire that adopted a five-point Likert scale, then processed using multiple linear regression analysis through SPSS software. The main findings show that the three independent variables, both partially and simultaneously, have a positive and significant effect on employee performance. The Adjusted R Square value reached 0.679, indicating that approximately 67.9% of employee performance variability can be explained by the combination of servant leadership, interpersonal communication, and knowledge sharing, while the rest is influenced by other factors outside the model. The beta coefficients for each variable were 0.448 for servant leadership (p < 0.001), 0.513 for interpersonal communication (p < 0.001), and 0.546 for knowledge sharing (p < 0.001). These results are consistent with PathGoal Theory and a number of previous empirical studies, which confirm the important role of servant leadership, effective communicative interaction, and a culture of knowledge sharing in the context of the competitive hospitality industry. Practical implications for restaurant management include developing servant leadership training programs, optimizing internal communication channels, and initiatives to encourage knowledge exchange among employees to achieve more optimal operational performance.
The Effect of Servant Leadership, Interpersonal Communication, And Knowledge Sharing on Employee Performance at Smoke.Bali Restaurant, Badung I Gusti Agung Ngurah Alit Darma Putra; Ni Made Dwi Puspitawati; Tiara Carina
EMAS: Jurnal Ekonomi, Manajemen dan Bisnis Vol. 7 No. 2 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i2.13698

Abstract

This study aims to examine and analyze the extent to which servant leadership, interpersonal communication, and knowledge sharing contribute to improving employee performance at Smoke.Bali Restaurant, located in Badung Regency, Bali. Using a quantitative approach, this study involved all 42 employees as respondents through a total census technique. Data collection was conducted using a questionnaire that adopted a five-point Likert scale, then processed using multiple linear regression analysis through SPSS software. The main findings show that the three independent variables, both partially and simultaneously, have a positive and significant effect on employee performance. The Adjusted R Square value reached 0.679, indicating that approximately 67.9% of employee performance variability can be explained by the combination of servant leadership, interpersonal communication, and knowledge sharing, while the rest is influenced by other factors outside the model. The beta coefficients for each variable were 0.448 for servant leadership (p < 0.001), 0.513 for interpersonal communication (p < 0.001), and 0.546 for knowledge sharing (p < 0.001). These results are consistent with Path Goal Theory and a number of previous empirical studies, which confirm the important role of servant leadership, effective communicative interaction, and a culture of knowledge sharing in the context of the competitive hospitality industry. Practical implications for restaurant management include developing servant leadership training programs, optimizing internal communication channels, and initiatives to encourage knowledge exchange among employees to achieve more optimal operational performance.
The Effect of Lifestyle, Price Perception, And Location on Purchasing Decisions at Thrift Club Studios Denpasar Ni Kadek Intan Nirmala; Anak Agung Putu Agung; Ni Made Satya Utami
EMAS: Jurnal Ekonomi, Manajemen dan Bisnis Vol. 7 No. 3 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i3.13776

Abstract

The objective of this study was to examine the correlation between lifestyle, price perception, and location in influencing purchasing decisions. The present study employed quantitative methodologies. The population of this study comprised consumers of Thrift Club Studios Denpasar who had made purchases at the aforementioned establishment. The sample size was determined to be 95 individuals. The data processing in this study was carried out through a series of analytical techniques, including reliability testing, validity testing, classical assumption testing, multiple correlation testing, multiple linear regression analysis, coefficient of determination testing, F-test, and t-test. The findings of the study indicate that lifestyle exerts a substantial positive influence on purchasing decisions, price perception demonstrates a significant positive impact on purchasing decisions, and location exhibits a substantial positive impact on purchasing decisions. It is the author's hope that Thrift Club Studios Denpasar will consistently offer a comprehensive array of products that align with buyers' needs, thereby establishing itself as a leading choice in the market. To this end, the implementation of regular discounts and the augmentation of signage to enhance visibility from major thoroughfares and public spaces are recommended. Furthermore, the pursuit of products that are of superior quality, competitively priced, and highly functional is advised.
Determinants of Financial Management Behavior Among SMES: The Role of Financial Knowledge, Attitudes, And Financial Planning in West Denpasar, Bali Ni Made Ayu Krisna; I Wayan Widnyana; Gregorius Paulus Tahu
EMAS: Jurnal Ekonomi, Manajemen dan Bisnis Vol. 7 No. 3 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i3.13777

Abstract

MSMEs play an important role in the Indonesian economy, including in West Denpasar, Denpasar City, which continues to experience an increase in the number of business units. However, this development has not been fully accompanied by the ability of MSME players to manage their finances properly. This study aims to determine the effect of financial knowledge, financial attitude, and financial planning on the financial management behavior of SME actors in West Denpasar, Denpasar City. This study uses a quantitative approach with a sample size of 100 respondents selected using probability random sampling. Data collection methods include observation and questionnaires. The data analysis techniques used are classical assumption tests, multiple linear regression analysis, multiple correlation analysis, determination analysis, and t-tests. The results of this study indicate that financial knowledge and financial attitudes have a positive and significant effect on the financial management behavior of MSME players in West Denpasar, Denpasar City, but financial planning has a negative and significant effect on the financial management behavior of MSME players in West Denpasar, Denpasar City. For further research, it is recommended to add other variables so that the results can be generalized in a broader scope.
Assessing The Influence of Work-Life Balance, Work Stress, And Workload on Employee Performance: Evidence From Champlung Mas Hotel Resort & Spa Legian Kuta Bali I Wayan Satya Dwiantara; Ni Made Dwi Puspitawati; Tiara Carina
EMAS: Jurnal Ekonomi, Manajemen dan Bisnis Vol. 7 No. 3 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i3.13778

Abstract

Employee performance is the work achieved by an individual or group of individuals in a company in accordance with their respective authority and responsibilities, organizational objectives, without violating the law and without conflicting with morals and ethics. This study aims to determine the effect of work-life balance, work stress, and workload on employee performance at the Champlung Mas Resort & Spa Legian Kuta Bali Hotel. This study uses data analysis methods, namely multiple linear regression analysis and hypothetical testing, namely T-test analysis. The results show that work-life balance has a positive and significant effect on employee performance at Champlung Mas Resort & Spa Legian Kuta Bali. Work stress has a negative effect on employee performance at Champlung Mas Resort & Spa Legian Kuta Bali. Workload has a negative effect on employee performance at Champlung Mas Resort & Spa Legian Kuta Bali.
Employee Performance in A Rural Bank: The Effects of Work–Life Balance, Workload, And Self-Efficacy (Case of PT Bank Perekonomian Rakyat Desa Sanur, Bali) I Kadek Arya Dwi Prayana Putra; Ni Made Dwi Puspitawati; Gde Bayu Surya Parwita
EMAS: Jurnal Ekonomi, Manajemen dan Bisnis Vol. 7 No. 3 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i3.13787

Abstract

Employee performance plays a key role in determining an organization's success in achieving its goals. Specifically, optimal performance demonstrates the ability, responsibility, and dedication of workers in carrying out their duties based on industry standards. However, at PT. Bank Perekonomian Desa Sanur, employee performance has declined and fluctuated. This can be seen from the unstable achievement of targets. This condition is thought to be caused by factors such as work-life balance, workload, and employee self-efficacy. Therefore, this study aims to examine the influence of work-life balance, workload, and self-efficacy on employee performance at PT. Bank Perekonomian Desa Sanur. The data collection methods used in this study include interviews, observation, documentation, and questionnaires. The approach applied is quantitative using multiple linear regression, which is analyzed through SPSS. The population of this study includes all employees of PT. Bank Perkekonomian Desa Sanur, with a sample of 35 respondents obtained through a saturated sampling technique. The results of the study state that work-life balance has a positive and significant effect on employee performance. This means that the better the balance between personal life and work, the better the employee performance. On the other hand, workload has a negative and significant effect. This means that the higher the workload felt by workers, the lower their performance. Self-efficacy shows a positive and significant effect. The findings confirm that the higher the level of self-efficacy in employees, the better their performance.
Exploring The Impact of Work-Life Balance, Organizational Commitment, And Work Discipline on Employee Productivity: A Study at PT Aeronusa Inti Raya in Denpasar Putu Ayu Rizza Putri Handayani; I Gede Rihayana; I Komang Oka Permadi
EMAS: Jurnal Ekonomi, Manajemen dan Bisnis Vol. 7 No. 3 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i3.13788

Abstract

Employee productivity is a critical component in ensuring the success and competitiveness of a company, particularly within the domain of logistics services, where promptness and effective work execution are paramount. The present study focuses on analyzing the influence of work-life balance, organizational commitment, and work discipline on employee productivity at PT Aeronusa Inti Raya in Denpasar. The research employs a quantitative approach, utilizing a survey method. The population of this study consists of 52 employees of PT Aeronusa Inti Raya in Denpasar. The sampling method employed is saturated sampling, whereby the entire population is considered the respondents. The data is collected through the implementation of a Likert scale questionnaire, while the subsequent data analysis employs the technique of multiple linear regression. The findings of the study suggest that work-life balance exerts a beneficial influence on employee productivity. Organizational commitment has been demonstrated to exert a positive and significant influence on work productivity. This suggests that employee engagement and loyalty play a substantial role in enhancing work performance. Conversely, work discipline has been demonstrated to exert a positive and significant effect on employee productivity. This suggests that adherence to established rules and punctuality can enhance work effectiveness. Concurrently, all independent variables have a substantial impact on the productivity of PT Aeronusa Inti Raya employees in Denpasar
Analysis of Determinants of Fashion Product Purchase Decisions on Aijostore.Id Denpasar Ni Kadek Dwi Sri Nasih; I Nengah Suardhika; Ni Putu Cempaka Dharmadewi Atmaja
EMAS: Jurnal Ekonomi, Manajemen dan Bisnis Vol. 7 No. 3 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i3.13789

Abstract

Consumers purchasing decisions emerge from evaluating alternatives and selecting the option that best satisfies needs and expected benefits. In marketing terms, these decisions are strategically important because they signal how effectively a firm captures attention, builds preference, and converts interest into transactions. This study examines whether viral marketing, affiliate marketing, and celebrity endorsements shape purchasing decisions among customers of Aijostore.id. Using a quantitative design, the population comprised consumers who had previously bought products through the Aijostore.id e-commerce platform. Data were collected from 96 respondents and analyzed through validity and reliability tests, classical assumption checks, multiple linear regression, multiple correlation analysis, the coefficient of determination, and hypothesis testing using F and t statistics. Results show that viral marketing, affiliate marketing, and celebrity endorsements each have a positive and significant effect on purchasing decisions, and their combined effect is also significant. Based on these findings, management is advised to strengthen celebrity endorsement strategies by ensuring a strong fit between the endorser’s image and the target market, and by maintaining consistency over time. Companies should also improve the credibility of viral content sources and apply tighter monitoring of affiliate programs to prevent misinformation, enhance accuracy of product claims, and sustain consumer trust overall.

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