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EMAS: Jurnal Ekonomi, Manajemen dan Bisnis
Published by Universitas Mahasaraswati
ISSN : -     EISSN : 27743020     DOI : -
Core Subject : Economy, Science, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
EMAS merupakan jurnal ilmiah untuk ilmu ekonomi, manajemen dan bisnis yang diterbitkan oleh Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar E-ISSN : 2774 - 3020. Jurnal ini sebagai sarana publikasi hasil penelitian Dosen dan mahasiswa S1 dalam meningkatkan mutu penelitian perguruan tinggi. Jurnal ini memuat artikel yang belum pernah dipublikasi sebelumnya berupa artikel yang merupakan hasil penelitian. artikel berkaitan dengan Ilmu Manajemen dan Bisnis. Penerbitan jurnal ini dilakukan setiap bulannya selama setahun.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 943 Documents
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The Effect of Emotional Intelligence, Workload, and Work Stress on Employee Performance at PT Berlimpah Anugerah Sejati Denpasar Putri, Kadek Bertha Widyani; Rihayana, I Gede; Putra, Bagus Nyoman Kusuma
EMAS Vol. 7 No. 4 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i4.14002

Abstract

In order to create innovations that can improve the competitiveness and quality of a company, the development and improvement of employee performance must be a top priority for the company. One factor that can affect employee performance in a company is emotional intelligence. The ability to manage emotions enables employees to continue to carry out their responsibilities professionally even under pressure. Another factor that can affect employee performance is workload. The workload assigned to employees must be balanced with their competencies and abilities; otherwise, sooner or later, it will cause problems that can disrupt employee performance. Another factor that affects employee performance in a company is work stress. Employees who experience stress will generally experience a decline in performance due to mental tension. The purpose of this study is to examine and analyze the influence of emotional intelligence, workload, and work stress on employee performance. This research was conducted at PT Berlimpah Anugerah Sejati, located at Jl. Cargo Permai No.9X, Ubung, Kec. Denpasar Utara, Kota Denpasar. The population in this study was all 36 employees of PT Berlimpah Anugerah Sejati Denpasar. Considering that the population in this study was less than 100, the sampling technique used was saturated sampling. The data analysis technique used was multiple linear regression analysis. The results showed that emotional intelligence had a positive and significant effect on employee performance, workload had a negative and significant effect on employee performance, and work stress had a negative and significant effect on employee performance.
Strategic Integration of Corporate Social Responsibility into Governance and Business Models of Philippine Private Higher Education Institutions Osano, Hazel S.; Yuesti, Anik; Alve, Joel Arante
EMAS Vol. 7 No. 4 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i4.14007

Abstract

Philippine private higher education institutions (HEIs) operate in a constrained environment where the delivery of a public-good service is closely tied to tuition dependence, enrollment uncertainty, and cost pressures that are difficult to pass on to families. In this context, this study examined how corporate social responsibility (CSR) was integrated into the governance and operating practices of private HEIs facing financial and competitive pressure. Using a multiple- case, mixed-method design, the research analyzed how CSR priorities were embedded in board oversight, budgeting, monitoring routines, student support systems, and institutional reporting. The findings showed that while most institutions articulated CSR commitments clearly, meaningful differences emerged in governance discipline rather than in values language. CSR initiatives were more stable in HEIs where responsibilities were supported by formal policies, protected budget lines, and routine review processes, particularly under tuition dependence and enrollment volatility. The study also found uneven credibility in CSR reporting, with recruitment pressures sometimes blurring reporting and promotion. Institutions with clearer indicators, assigned data ownership, and basic review controls produced more credible disclosures, even when reporting fewer items. Stakeholder trust was most strongly associated with education- specific responsibilities directly experienced by students and staff, including scholarship transparency, student welfare systems, fair academic procedures, and accessible learning support.
Explaining Consumer Purchase Decisions Through Store Image, Store Atmosphere, And Word of Mouth: Evidence From A Batik Retailer in Bali Dinda Ayu Suastini; Ni Wayan Eka Mitariani; I Made Surya Prayoga
EMAS: Jurnal Ekonomi, Manajemen dan Bisnis Vol. 7 No. 5 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i5.14103

Abstract

Store image, store atmosphere, and word of mouth are key factors that shape consumers’ perceptions, comfort, and confidence when making purchases. However, the inconsistent findings of previous studies regarding the influence of these three variables on purchasing decisions underscore the need for further research. This study aims to analyze the influence of store image, store atmosphere, and word of mouth on purchasing decisions among consumers of the Sari Amerta Batik Collection in Bali. The research sample consisted of 112 respondents who are consumers of the Sari Amerta Batik Collection in Bali. Data collection was conducted through the distribution of a questionnaire measured using a Likert scale with a range of values from 1 to 5. The data analysis technique used in this study is multiple linear regression analysis. The results indicate that store image has a positive and significant effect on purchase decisions among consumers of the Sari Amerta Batik Collection in Bali. Store atmosphere also has a positive and significant effect on purchase decisions among consumers of the Sari Amerta Batik Collection in Bali. Word of mouth has a positive and significant effect on purchase decisions among consumers of the Sari Amerta Batik Collection in Bali.
From CSR Narratives to Accountable Practice in Philippine Education: Governance, Evidence, and Credible Reporting Hazel S. Osano; Anik Yuesti; Joel Arante Alve
EMAS: Jurnal Ekonomi, Manajemen dan Bisnis Vol. 7 No. 5 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i5.14104

Abstract

CSR in Philippine education was increasingly judged by what could be shown, not only what was claimed. A desk-based review of recent peer-reviewed studies and current reporting and quality guidance mapped how accountability expectations shifted toward clear criteria, consistent indicators, and traceable decisions. Evidence pointed to a common gap: reports often highlighted activities and beneficiaries but rarely tracked outcomes over time or explained how key decisions were made. Where accountability practice was stronger, roles were defined, a small set of material commitments was monitored, and limitations were stated plainly. Overly broad reporting expectations without matching capability produced compliance fatigue and encouraged symbolic disclosure. A right-sized approach emerged as the most workable path, linking CSR to quality routines and focusing measurement on equity, learner protection, staff welfare, and community outcomes.
Determinants of Employee Performance in Service-Based SMEs: The Effects of Work Discipline, Emotional Intelligence, and Communication I Kadek Dwi Bujangga; I Gusti Ayu Imbayani; Ary Wira Andika
EMAS: Jurnal Ekonomi, Manajemen dan Bisnis Vol. 7 No. 5 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i5.14105

Abstract

Increasingly fierce business competition in the coffee shop industry requires companies to have human resources that perform optimally. Employee performance is a key factor in a company’s success because it plays a direct role in service delivery and the achievement of organizational targets. Akasa Coffee Kintamani, as one of the coffee shops in Bangli Regency, faces employee performance issues reflected in its 2024 sales realization, which averaged only 79% of the target. These issues are suspected to be influenced by work discipline, emotional intelligence, and communication that have not yet functioned optimally. This study aims to analyze the influence of work discipline, emotional intelligence, and communication on employee performance at Akasa Coffee Kintamani. This study employs a quantitative approach using a survey method. The study population and sample consist of 32 employees, selected using a saturation sampling technique. Data were collected through questionnaires, interviews, and observations, then analyzed using multiple linear regression analysis with the assistance of SPSS version 25.00. The results indicate that work discipline, emotional intelligence, and communication each have a positive and significant influence on employee performance, both partially and simultaneously. The adjusted R-squared value of 0.764 indicates that 76.4% of the variation in employee performance can be explained by these three variables, while the remainder is influenced by other variables outside the scope of this study. These findings underscore the importance of enhancing work discipline, managing emotional intelligence, and fostering effective communication as strategic efforts to improve employee performance at Akasa Coffee Kintamani.
Customer Satisfaction in Local Coffee Shops: The Integrated Effects of Service Quality, Online Customer Reviews, and Store Atmosphere Ni Kadek Juli Antari Dewi; Anak Agung Putu Agung; Ni Made Satya Utami
EMAS: Jurnal Ekonomi, Manajemen dan Bisnis Vol. 7 No. 5 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i5.14106

Abstract

This study aims to determine the influence of service quality, online customer reviews, and store atmosphere on customer satisfaction. A quantitative research method was used. The population consisted of all customers at the Pandang Kopi coffee shop. A sample of 100 people was used. The data analysis techniques used were validity testing, reliability testing, classical assumption testing, multiple linear regression analysis, the coefficient of determination, the F-test, and the t-test. The results of the study indicate that service quality has a positive and significant effect on customer satisfaction, online customer reviews have a positive and significant effect on customer satisfaction, and store atmosphere has a positive and significant effect on customer satisfaction. The researcher’s recommendations include: Pandang Kopi Coffee Shop should continue to supervise its employees in providing service, ensure timely service, ensure customer satisfaction, and encourage more positive reviews. They should also reorganize the store layout if it is not yet neat and attractive, and ensure that the products provided to consumers meet established standards.
The Integrated Role of Individual Characteristics, Self-Efficacy, and Competence in Improving Employee Performance Ni Kadek Ayu Novita Sari; Ni Made Dwi Puspitawati; Tiara Carina
EMAS: Jurnal Ekonomi, Manajemen dan Bisnis Vol. 7 No. 5 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i5.14111

Abstract

Employee performance refers to the work results and work behavior achieved in completing assigned tasks and responsibilities within a specific period. This study was conducted to examine the influence of individual characteristics, self-efficacy, and competence on employee performance at the Infinity Training Centre Badung. The study population consisted of all 34 employees at the Infinity Training Centre Badung, and a saturated sample was used. To achieve the desired objectives, the study employed multiple linear regression. The results indicated that individual characteristics have a positive and significant effect on employee performance at the Infinity Training Centre Badung, self-efficacy has a positive and significant effect on employee performance at the Infinity Training Centre Badung, and competence has a positive and significant effect on employee performance at the Infinity Training Centre Badung.
The Integrated Role of Organizational Culture and Teamwork in Driving Employee Performance I Komang Agus Ari Subawa; I Gede Rihayana; I Komang Oka Permadi
EMAS: Jurnal Ekonomi, Manajemen dan Bisnis Vol. 7 No. 5 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i5.14113

Abstract

In an era of increasingly intense and dynamic business competition, companies are required to adapt quickly to changes in the business environment. One of the key factors determining a company’s success is the quality of employee performance. Therefore, employees are expected to continuously improve their performance so that organizational goals can be optimally achieved. Efforts companies can undertake to maintain and enhance employee performance include conducting regular performance evaluations and implementing various continuous improvement measures. These steps aim to improve the quality of human resources so that the company can survive, grow, and excel in competition. This study aims to determine the influence of organizational culture and teamwork on employee performance. The research sample includes all 31 employees of PT. ANDS BALI, with the sampling method using a saturated sampling technique. Data analysis was conducted using regression techniques. The results of the study indicate that organizational culture and teamwork have a positive and significant influence on improving employee performance.
Managing Employee Performance in Tourism Services: The Integrated Role of Work-Life Balance, Work-Related Stress, And Workload Putra, I Putu Ardiana; Puspitawati, Ni Made Dwi; Parwita, Gde Bayu Surya
EMAS: Jurnal Ekonomi, Manajemen dan Bisnis Vol. 7 No. 5 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i5.14114

Abstract

The purpose of this study is to analyze how work-life balance, work-related stress, and workload affect employee performance at Infinity Bali Adventure. This study employs a quantitative method using a saturated sampling technique, involving all 40 employees as respondents. Data were collected through the distribution of questionnaires that had undergone reliability, validity, and classical assumption tests. The results demonstrate that work-life balance has a significant positive contribution to employee performance; that is, a better work-life balance tends to improve employee performance. Meanwhile, work-related stress and workload have a significant negative impact on employee performance, indicating that an increase in work-related stress or workload tends to reduce employee performance. Therefore, management is advised to enhance and maintain the implementation of work-life balance, as well as reduce work-related stress levels and manage workload distribution proportionally to ensure optimal employee performance.
Understanding Financial Behavior Among Gen Z: Evidence From Financial Literacy, Financial Inclusion, And Lifestyle in Denpasar, Indonesia Tahu, Gregorius Paulus; Zakharia, Ido; Widnyana, I Wayan
EMAS: Jurnal Ekonomi, Manajemen dan Bisnis Vol. 7 No. 5 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i5.14122

Abstract

Financial behavior is defined as the manner in which an individual administers and manages their financial resources. This encompasses a wide range of actions, including the management of expenses, the regulation of income, and the execution of financial decisions that are deemed to be the most suitable. Advancements in financial technology have precipitated substantial shifts in financial management patterns, particularly among Generation Z, who are progressively more accustomed to utilizing digital financial services for transactions and acquiring financial information. This observation suggests that Gen Z's financial behavior is not yet fully established and continues to be influenced by a variety of internal and external factors. This phenomenon provides a foundational framework for investigating the factors that shape Gen Z's financial behavior, with particular attention to the distinction between positive and negative financial behaviors. The objective of this study is to analyze the influence of financial literacy, financial inclusion, and lifestyle on Gen Z's financial behavior. The present study employs a quantitative approach, with a sample size of 140 respondents selected via purposive sampling based on the formula by Hair et al. The results indicate that financial literacy, financial inclusion, and lifestyle each have a positive and significant influence on Gen Z's financial behavior. It is anticipated that these findings will serve as a foundation for Gen Z to cultivate more judicious financial management skills and as a point of reference for future researchers to develop studies by incorporating additional variables that may influence financial behavior.

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