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INDONESIA
Jurnal Penelitian Pendidikan Indonesia
ISSN : 24778524     EISSN : 25028103     DOI : http://dx.doi.org/10.29210/020233270
Core Subject : Education,
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Articles 1,647 Documents
The effect of service quality and customer satisfaction on the flip app customer loyalty in Indonesia Galang Pramudika Sukandar; Mochamad Yudha Febrianta
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 10 No. 4 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020244820

Abstract

The increase in digital banking transactions in Indonesia has spawned various innovations in the field of financial technology, one of which is the digital payment application Flip.id. Despite offering free bank transfer services, Flip.id faces challenges in maintaining customer loyalty due to the large number of negative reviews. Relevant to the increasingly fierce competition with similar applications, Flip.id needs to differentiate itself by focusing on service quality and customer satisfaction. This study aims to analyze the extent to which service quality and customer satisfaction affect Flip.id user loyalty. This research uses a quantitative approach with a causal-comparative design. The research population is all Flip.id users in Indonesia, totaling 12,000,000 people. A sample of 400 respondents was selected by simple randomization. Data analysis was carried out using multiple linear regression with the help of SPSS version 26 software, as well as descriptive analysis to provide an overview of the data. The results showed that both service quality and customer satisfaction partially and simultaneously had a significant effect on Flip.id customer loyalty. The combined contribution of the two variables to customer loyalty reached 69.9%. This finding indicates that improving service quality and customer satisfaction is an effective strategy to increase Flip.id user loyalty. Thus, companies need to focus on efforts to improve service quality and ensure customer satisfaction to maintain market share and face increasingly fierce competition in the fintech industry.
Personal data security as a form of legal certainty for the fulfillment of consumer rights for online loans N.G.N. Renti Maharaini Kerti
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 10 No. 3 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020244825

Abstract

Online lending services in Indonesia have grown rapidly in recent years, but this has also brought great challenges regarding the protection of consumers' personal data. Personal data security has become a very important issue, given the many cases of data breaches that can harm consumers. This study aims to analyse the role of personal data security in the fulfilment of consumer rights in online lending services, as well as to evaluate the existing legal certainty related to consumer personal data protection. The method used in this research is empirical juridical, with an analytical approach to relevant legal regulations and case studies regarding data breaches in online lending services. The results show that although there are regulations governing personal data protection, implementation is still weak and faces challenges such as a lack of consumer digital literacy and supervision of illegal service providers. The conclusion of this study is that legal certainty is needed to protect consumer rights, and that stricter regulations and better supervision of online loan service providers are essential. The implications of this research are the need for strengthened regulation, increased supervision by the Financial Services Authority (OJK) and other relevant institutions, and education to consumers on their rights regarding personal data.
Educational strategies for future engineers: understanding nano-adsorbents in carbon capture and storage technologies Santi Febri Arianti
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 11 No. 2 (2025): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020254833

Abstract

Climate change and increasing carbon dioxide (CO₂) emissions demand technological innovations that can support effective climate change mitigation. One of the rapidly growing solutions is the use of nano-adsorbents in carbon capture and storage (CCS) technology, which is able to improve CO₂ absorption efficiency through high surface area and adjustable porosity. However, although the effectiveness of this technology has been proven in various studies, its integration in engineering education is still limited, so aspiring engineers lack sufficient understanding and skills in implementing this solution in the industrial world. This research aims to develop a systematic educational strategy to integrate nano-adsorbent learning in the engineering curriculum, by emphasizing an experiential approach and industry collaboration. The study used a blended method, which combined qualitative insights from interviews and focus groups with quantitative data from surveys of students and engineering faculty. The results showed that 68% of students did not get adequate exposure to nano-adsorbent technology, while 84% of respondents supported the addition of related materials in the engineering curriculum. In addition, only 35% of students have direct experience with this technology through labs or industrial internships, indicating the need for reform in the engineering learning system. As a contribution to the academic literature, this research provides an innovative educational model that combines nano-technology with sustainability-based engineering learning strategies. By proposing curriculum reforms, improved laboratory access, as well as partnerships with the CCS industry, the research not only provides concrete solutions for academia but also contributes to strengthening the skills of future engineers in low-carbon technologies. The implementation of this model is expected to increase the readiness of engineering graduates to support the transition to a more environmentally friendly industry and accelerate climate change mitigation through more effective CCS technology.
Analysis of students career interests of senior high school based on Holland's career interest theory Mimpin Sembiring; Thomas Natalisa Tarigan; Johannes Sohirimon Lumbbanbatu
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 10 No. 4 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020244839

Abstract

This study aims to investigate and explore students' career interest tendencies based on Holland's career interest theory, which categorizes career interests into 6 types, RIASEC (Realistic, Investigative, Artistic, Social, Enterprising, and Conventional). The subjects of this study were XII grade students at RK Serdang Murni Lubuk Pakam High School, Deli Serdang Regency, North Sumatra as many as 121 students. This research methodology uses a quantitative approach using a modified Holland career interest test instrument, which consists of 54 question items. Data analysis resulted in a comprehensive mapping of the participants' career preferences, with an average overall career interest score of 2.87, which was categorized as Moderate. The findings revealed that students tended to be more interested in careers related to Social and Enterprising aspects, with lower interest in Realistic and Investigative careers. The implications of this study are expected to make a significant contribution in helping schools to design more targeted interventions in fostering and guiding students' career aspirations more effectively.
The impact of transformational leadership on employee performance: examining the mediating role of work motivation in organizational settings Eddy Hermawan Hasudungan Panjaitan
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 10 No. 4 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020244859

Abstract

In the competitive business world, employee performance is a key factor determining organizational success, particularly in the manufacturing sector and government agencies in Indonesia. Transformational leadership is recognized as an effective leadership style in enhancing employee performance through improved work motivation. However, the relationship between transformational leadership and employee performance, with work motivation as a mediating variable, requires further investigation within these organizational contexts. This study aims to analyze the influence of transformational leadership on employee performance with work motivation as a mediating variable in large manufacturing companies and government agencies in Indonesia, such as the Ministry of Industry and State-Owned Enterprises (SOEs). A quantitative approach was used with path analysis techniques. Data were collected through questionnaires distributed to 250 employees in these sectors. The research instrument was adapted from a scale previously tested for validity and reliability. The analysis results indicate that transformational leadership has a positive and significant influence on employee performance (β = 0.45; p < 0.01). Work motivation significantly mediates this relationship, with a stronger mediation effect observed in the manufacturing sector (β mediation = 0.30; p < 0.05). These findings suggest that effective leadership not only directly impacts employee performance but also indirectly through increased work motivation. The implications of this research highlight the need for leadership development programs focused on enhancing work motivation, such as training in inspirational communication skills and employee empowerment, to boost productivity in both the manufacturing sector and government agencies.
Penerapan kurikulum pendidikan berasrama untuk meningkatkan karakter mahasiswa pendidikan profesi guru Siti Fitriana; Listyaning Sumardiyani; Aryo Andri Nugroho; Dini Rakhmawati; Fine Reffiane
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 10 No. 4 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020244863

Abstract

Pendidikan berasrama merupakan sistem pendidikan yang didasarkan atas pertimbangan untuk mencapai tujuan pendidikan yang lebih utuh, yang mencakup cipta, rasa, karsa, dan karya sehingga menghasilkan lulusan yang tidak hanya unggul dalam berpikir tetapi juga berkepribadian mulia. Pendidikan berasrama dapat menerapkan program pendidikan yang komprehensif-holistik mencakup keagamaan, pengembangan akademik, life skills (soft skills dan hard skills), wawasan kebangsaan dan membangun wawasan global. Tujuan dari penelitian ini ada untuk mengetahui Penerapan Kurikulum Pendidikan Berasrama untuk meningkatkan Karakter Mahasiswa PPG khususnya kedisiplinan, tanggung jawab, dan kemandirian. Metode penelitian yang digunakan dalam penelitian ini adalah Penelitian Tindakan Kelas (PTK) dengan tujuan untuk memperbaiki praktik pendidikan melalui siklus tindakan yang berulang melalui tahapan perencanaan, pelaksanaan, pengamatan, dan refleksi. Hasil penelitian menunjukkan bahwa intervensi yang dilakukan dalam program kehidupan berasrama bagi mahasiswa PPG efektif dalam meningkatkan karakter mahasiswa mulai dari kedisiplinan, keterampilan sosial, hingga keseimbangan hidup. Hal ini diperkuat dengan data siklus II diperoleh hasil peningkatan karakter mahasiswa pada aspek: kedisipinan 85%, tanggung jawab 87%, dan kemandirian 90%. Pentingnya dukungan berkelanjutan melalui bimbingan, konseling, serta manajemen waktu dan kegiatan asrama sangat berpengaruh terhadap perkembangan personal dan profesional mahasiswa. Keterbatasa dalam penelitian ini adalah adanya resistensi awal mahasiswa terhadap program Pendidikan berasrama dan kesulitan manajemen waktu dalam kegiatan sehari-hari.
The challenges of implementing carbon tax in Indonesia Meilinda Stefani Harefa; Vebry M. Lumban Gaol; Halomoan Sihombing; Sri Ida Royani Simanjuntak; Prans Hotmaringan Hutabarat
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 10 No. 4 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020244867

Abstract

Carbon taxes have proven to be an effective economic instrument in reducing carbon emissions in countries such as Finland, Sweden and Singapore. These countries have not only succeeded in significantly reducing greenhouse gas emissions but also utilised this policy to encourage the transition to clean energy while creating sustainable economic incentives. However, in Indonesia, the implementation of carbon tax has been delayed several times. This study aims to analyse the factors that cause delays in the implementation of carbon tax in Indonesia and expected to provide practical and applicable recommendations to ensure that the carbon tax can be effectively implemented by 2025. This research uses a qualitative approach. Thematic analysis is used to analyse data by reducing various qualitative data to find relevant and meaningful patterns in accordance with the research objectives. The factors that become obstacles in the implementation of carbon tax in Indonesia are unfinished regulations, readiness of digital infrastructure and technology, company dependence on fossil energy, and consideration of Indonesia's economic conditions. Specifically, the gap in digital monitoring technology still under development in terms of funding and human resources represents a significant barrier, causing Indonesia to lose momentum in integrating a low-carbon economy.
Work experience as an intermediary the influence of work motivation and transformational leadership on teacher performance Adelina Liunokas; Yuli Kurniawati Sugiyo Pranoto; Ali Formen
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 11 No. 1 (2025): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020254870

Abstract

Work motivation drives teachers to perform optimally, while transformational leadership can inspire and empower teachers to achieve shared goals effectively. Therefore, this study aims to analyze how work experience functions as a mediating variable in the relationship between work motivation and transformational leadership on teacher performance. This research uses a quantitative approach with a correlational type of research. The population was 380 teachers with a sample of 190 kindergarten teachers in Kupang City using a random sampling technique using guidance from the Kerjce table. Data collection used an instrument in the form of a questionnaire with 47 items measuring work motivation, transformational leadership, teacher performance with and the work experience. Data were analyzed using multiple linear regression models and path analysis. The results of this study indicate that work motivation and transformational leadership can improve teacher performance directly and indirectly through work experience. This study shows that work motivation and transformational leadership majorly impact school teacher performance. There is a significant effect of work experience in mediating work motivation on teacher performance. In addition, work experience significantly influences and mediates transformational leadership on teacher performance. It is hoped that the results of this study can support the science of human resource management and teacher performance both academic and practical.
The impact of macroeconomic factors and internal company variables on the profit of textile and garment sector companies listed on the indonesian stock exchange Jacinta Winarto; Marcellia Susan; Hartawati Hartawati
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 10 No. 4 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020244876

Abstract

The COVID-19 pandemic has profoundly influenced various sectors, including monetary, social, economic, and humanitarian aspects. Economically, one prominent consequence was the turmoil in global financial markets at the start of 2020, which prompted a shift in global asset allocations and caused currency depreciation in emerging markets such as Indonesia. The textile industry was also impacted due to disruptions in the supply chain for raw materials, leading to higher product costs and, consequently, inflation. Additionally, the implementation of work-from-home policies during this period led to reduced exports and domestic sales, resulting in liquidity challenges and difficulties in debt repayment within the textile sector. These circumstances suggest that exchange rates, inflation, debt, and liquidity were likely contributing factors to the decline in profitability. Profitability need to be considered as they can impact the sustainability of the company. This study aims to examine and evaluate the influence of inflation, exchange rates, debt, and liquidity on corporate profitability. The research focused on textile companies listed on the Indonesia Stock Exchange during 2021–2022, with samples chosen through purposive sampling method. The purposive sample is conducted based on companies that publish complete financial statements during the study period and are not outliers. The selected sample consists of 14 companies. Panel data regression analysis was employed to process the data. Panel data regression analysis is chosen to identify the relationship between macroeconomic factors, internal company variables, and company profitability. The results revealed that inflation, exchange rates, and liquidity had no significant effect on company profits, while debt had a negative impact. The coefficient for each variable's effect on profits are as follows: exchange rate is 0.00001, inflation is -1.0285, debt is -0.0996, and liquidity is -0.0001. Based on these findings, it is suggested that companies improve debt management by negotiating payment terms with suppliers to minimize reliance on bank credit and optimize profitability.
Pengaruh brand personality melalui Instagram @Tomorocoffee.Id terhadap brand trust dan brand affect konsumen pada tomoro Nurlina Bangun; Daud Carlos Gabriel Pardede; Sadakita Br. Karo3 Br. Karo; Wiwien Wirasati; Zahra Natty Fakhrana
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 10 No. 4 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020244888

Abstract

Penelitian bertujuan untuk mengetahui kontribusi brand personality (brand sincerity, brand competence, brand excitement, brand sophistication, brand ruggedness) melalui Instagram @tomorocoffee.id terhadap brand trust dan brand affect konsumen pada Tomoro. Metode penelitiannya kuantitatif dengan desain survei cross-sectional. Sampel berjumlah 50 orang yang dipilih dengan teknik purposive sampling pada konsumen Tomoro yang merupakan followers Instagram. Teknik analisis data menggunakan regresi linier berganda. Hasil penelitian brand sincerity dan brand competence informasi Instagram @tomorocoffee.id berkontribusi 74,9 % terhadap terbentuknya brand trust consumer pada Tomoro. Brand sophistication dan brand ruggedness informasi Instagram @tomorocoffee.id berkontribusi 83,2 % terhadap terbentuknya brand affect consumer pada Tomoro. Brand excitement Instagram @tomorocoffee.id tidak berkontribusi terhadap brand affect consumer pada Tomoro. Hal ini terjadi karena konsumen menilai Tomoro belum menunjukkan sesuatu yang sangat berbeda dibandingkan dengan brand lain, meskipun Tomoro sudah menawarkan dengan rasa buah-buahan, dan varian kopi musiman. Tomoro Coffee harus lebih bebas, dinamis, ekspresif, dan penuh semangat dalam menyajikan produk dan layanannya. Hal lain yang membuat brand excitement tidak berpengaruh terhadap brand affect  adalah adanya variabel lain yang lebih berpengaruh seperti   variabel brand image dan self-congruence. Artinya  Tomoro Coffee harus lebih menyesuaikan citra diri konsumen dengan citra yang dibangun oleh Tomoro. Rekomendasi yang dapat diberikan adalah dalam pengelolaan instagram organisasi agar mampu membangun persepsi yang positif dan kepercayaan adalah  memperkuat positioning dari misi bisnis yang akan dicapai, menyajikan informasi yang cerdas dan lengkap berkaitan dengan kualitas dan keunggulan produk yang inovatif dan berbeda dari yang lain, layanan berorientasi kebutuhan konsumen, meningkatkan keterlibatan brand dalam masalah sosial dan lingkungan.

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