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Contact Name
Mohammad Baladdudin Dayar
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89dayar@gmail.com
Phone
+628179691819
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Editorial Address
Jl. Sriwijaya No.32, Kali Oktak, Karangrejo, Kec. Sumbersari, Kabupaten Jember, Jawa Timur 68124
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INDONESIA
SRODJA
ISSN : 30465303     EISSN : 30465303     DOI : https://doi.org/10.70079/srodja.v1i2.30
Core Subject : Social,
SRODJA (Sroedji Journal Administration) published by Universitas Moch. Sroedji with E-ISSN number : 3046-5303 provides a forum for researchers to publish their research & innovative ideas in the field of Public Administration which is currently continuing to develop. This dynamic growth offers many opportunities for educators and researchers to explore advances in public administration aimed at generating practical benefits for society. SRODJA welcomes submissions of critical literature reviews and original research articles and invites academics to contribute their unique perspectives and insights. As publisher of SRODJA : Sroedji Journal Administration, University Moch. Sroedji Jember provides a reputable and credible platform for scientific work. With a commitment to encouraging the dissemination of knowledge, SRODJA plays an important role in facilitating the exchange of ideas and encouraging dialogue among academics, practitioners and policy makers. This journal has a publication schedule twice a year, releasing editions in January and July. This periodicity ensures timely dissemination of research, keeping the academic community abreast of the latest developments and discoveries in the field. By choosing to publish their research in SRODJA, authors can reach a diverse audience, including fellow researchers, professionals and policy makers, thus having a significant impact in the field of Public Administration. With dedication to advancing knowledge and promoting excellence in scientific disciplines. SRODJA : Sroedji Journal Administration offers an exciting avenue for writers to contribute their valuable research, ultimately making a meaningful difference in the field of Public Administration. SRODJA (Sroedji Journal Administration) is a journal of research and thoughts from Public Administration that continues to develop. This development certainly provides researchers with the opportunity to continue to study developments in public administration which are expected to be of benefit to society. SRODJA has studied and assessed public administration practices at local, regional, national and international levels aimed at managing development processes in developing countries. It pays special attention to contemporary public administration theory and practice including: New public management approach, good government, collaborative Management, public-private partnership, new public service, Public service innovation, open government, E-Government, smart city and digital public services.
Articles 21 Documents
Analisis Pelayanan Prima Pdam Terhadap Kepuasan Pelanggan Melalui Pelayanan Yang Efektif Romadon, Gilang; Erwin, Novendra; Happyndo, Anugerah
SRODJA (Sroedji Journal Administration) Vol 2 No 2 (2025): Juli
Publisher : Universitas Moch. Sroedji

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70079/srodja.v2i2.126

Abstract

Artikel ini membahas analisis pelayanan prima pada Perusahaan Daerah Air Minum (PDAM) dan pengaruhnya terhadap kepuasan pelanggan melalui pelayanan yang efektif. Penelitian dilakukan untuk mengetahui sejauh mana efektivitas pelayanan prima yang diterapkan PDAM dapat meningkatkan kepuasan pelanggan. Metode yang digunakan adalah survei eksplanatori dengan pengumpulan data melalui kuesioner dan wawancara kepada pelanggan PDAM. Hasil penelitian menunjukkan bahwa pelayanan prima PDAM berada pada kategori cukup efektif, namun masih terdapat keluhan dari pelanggan terkait kualitas dan kontinuitas layanan air bersih. Analisis regresi sederhana menunjukkan adanya pengaruh positif dan signifikan antara pelayanan prima yang efektif dengan tingkat kepuasan pelanggan. Temuan ini mengindikasikan bahwa upaya PDAM dalam meningkatkan kualitas pelayanan, baik dari segi keandalan, daya tanggap, jaminan, maupun empati, sangat berkontribusi terhadap peningkatan kepuasan pelanggan. Namun demikian, optimalisasi implementasi prinsip-prinsip pelayanan prima masih diperlukan agar harapan pelanggan terhadap pelayanan air bersih dapat sepenuhnya terpenuhi.

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