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International Journal of Business and Quality Research
Published by CV. Cita Utilitas Utama
ISSN : -     EISSN : 29859468     DOI : https://doi.org/10.99075/ijbqr.v1i01.990
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
International Journal of Business,and Quality research (IJBQR) is a high quality open access peer reviewed research journal. providing a platform for the researchers, academicians, professional, practitioners and students to impart and share knowledge in the form of high quality empirical and theoretical research papers, case studies. This journal focuses on every research discipline related to social behavior science, entrepreneurship and business management such as human resource management, marketing management, financial management, production/operational management, strategic management, sharia business management, halal industry management, tourism management, banking management, industrial management, agribusiness management, business administration, entrepreneurial activities, micro, small and medium enterprises (MSMEs), consumer behavior, purchasing decisions, consumer satisfaction, consumer loyalty and several areas of business behavior, also includes community social research
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 243 Documents
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The Relationship Between Sharia Audit and Compliance with Islamic Financial Principles Monika Handayani; Herlian Maulana
International Journal of Business and Quality Research Vol. 3 No. 01 (2025): January - March, International Journal of Business and Quality Research (IJBQR
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v3i01.1541

Abstract

The role of sharia auditors is increasingly important in ensuring compliance with Islamic finance principles, especially in line with the rapid development of the sharia finance industry. Sharia auditors not only check the conformity of transactions with sharia principles, but also provide recommendations to improve financial institution policies and procedures. Financial products such as sukuk, murabahah financing, mudharabah and musharakah require careful supervision so as not to violate sharia principles, such as the prohibition of usury and excessive uncertainty. The challenges in ensuring compliance are increasingly complex with differences in fatwa interpretation in various countries and the use of financial technology (fintech) in Islamic finance. Sharia audits also play an important role in maintaining transparency, accountability and strengthening the internal control systems of Islamic financial institutions. In addition, sharia audits support the development of sharia capital markets and the credibility of sharia investment products. Through a more dynamic role, sharia audit is not only an evaluation tool, but also an educational tool that strengthens the culture of sharia compliance in sharia financial institutions.
Analysis of PT. Customer Service Quality. PLN (Persero) UP3 Tanjung Karang In Increasing Customer Loyalty Ketut Yudi Feryana; M.Oktaviannur
International Journal of Business and Quality Research Vol. 3 No. 01 (2025): January - March, International Journal of Business and Quality Research (IJBQR
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v3i01.1542

Abstract

The quality of customer service plays a crucial role in the success of an organization, especially in the energi supply sector such as PT. PLN (Persero). This research aims to analyze the role of human resource management (HR) in improving the quality of customer service at PT. PLN (Persero) Customer Service Implementation elemen (UP3) Tanjung Karang. The research method used was a pengamatan with a questionnaire distributed to employees and customers of PT. PLN (Persero) UP3 Tanjung Karang. The research results show that HR management has a significant impact on the quality of customer service. Factors such as recruitment, training, and employee development have a positive relationship with customer satisfaction. In addition, intern communication, employee motivation and reward systems also have an important role in improving employee performance and directly contributing to the quality of service provided to customers. This research contributes to the understanding of the close relationship between HR management and customer service quality in the context of the energi industry. The practical implications of this research can help PT. PLN (Persero) UP3 Tanjung Karang in optimizing HR management strategies to increase customer satisfaction and maintain competitiveness in the competitive energi market. The conclusions of this research provide a inti for similar companies to better understand the importance of the role of HR management in achieving strategic goals related to customer service quality.
Utilization Of Information Technology For The Development Of Umkm In The People's Market In Palembang City Fretty Welta; Sopian Sopian
International Journal of Business and Quality Research Vol. 3 No. 01 (2025): January - March, International Journal of Business and Quality Research (IJBQR
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v3i01.1544

Abstract

The selection of marketing through digital media, especially social media, can be the main choice made by business actors, now the use of social media has become the main pillar in conveying information. One of the advantages of social media is that it has a lot of potential for the progress of a business. Social media can be used to communicate in business, help market products and services, communicate with customers and suppliers, complement brands, reduce costs and for online sales, therefore along with the running of the People's Market in Palembang City, it has become one of the choices for people to use digital media in making transactions to fulfill their daily needs.
The Influence Of Selling Price And Product Brand On Consumer Purchase Interest (A Case Study at Dapoer Bunda Cenna in Pesawaran) Charles Wijhaya; Agus Purnomo
International Journal of Business and Quality Research Vol. 3 No. 01 (2025): January - March, International Journal of Business and Quality Research (IJBQR
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v3i01.1548

Abstract

This study aims to analyze the influence of selling price and product brand on consumer purchase interest in the micro, small, and medium enterprises (MSMEs) Dapoer Bunda Cenna in Pesawaran Regency. Selling price and product brand are considered two main factors that can affect consumers' decisions to purchase a product. This research employs a quantitative method with a survey approach involving 87 respondents who have purchased products from Dapoer Bunda Cenna. Data were collected through questionnaires and analyzed using validity tests, reliability tests, normality tests, multicollinearity tests, heteroscedasticity tests, and multiple linear regression to examine the influence of selling price and product brand on consumer purchase interest.The results indicate that the selling price has a positive and significant influence on consumer purchase interest, with a regression coefficient value of 0.241. Similarly, the product brand also has a positive and significant influence, with a regression coefficient value of 0.273. The t-test shows that both independent variables, selling price and product brand, have a significant influence on consumer purchase interest, with a significance value less than 0.05. The ANOVA test also reveals a significant joint effect of selling price and product brand on consumer purchase interest.
Profitability of Clove Leaf Oil Agroindustry Business In Gantarang District, Bulukumba Regency, South Sulawesi A. Muhammad Reski; Sri Mardiyati; Muh Ikmal Saleh; Mohammad Natsir
International Journal of Business and Quality Research Vol. 3 No. 01 (2025): January - March, International Journal of Business and Quality Research (IJBQR
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v3i01.1557

Abstract

Cloves are a plantation commodity that has multiple functions, ranging from health, beauty, industry, cooking spices, and so on. This study aims to determine the income and feasibility of the clove leaf oil agroindustry in Benteng Gantarang Village, Gantarang District, Bulukumba Regency. The sampling technique in this study used purposive sampling technique, namely the owner of the clove leaf oil distillation business. The sample of clove leaf oil entrepreneurs was obtained from 5 home industries. The types of data include primary data and secondary data. Data analysis used quantitative descriptive analysis. The results of this study indicate that the clove leaf oil agroindustry business in Benteng Village, Gantarang District, Bulukumba Regency has an average production of 240 liters per month, with a price of Rp 200,000.00 per liter, the revenue is Rp 48,000,000.00, while the total cost reaches Rp 7,226,951.49 so that the income of this business is Rp 40,773,048.51 per month. The clove leaf oil agroindustry business in this village has an average R/C ratio of 6.62, making it very profitable. This means that for every one rupiah of costs incurred for the clove leaf oil agro-industry business, the revenue obtained reaches Rp 6.62. Thus, the clove leaf oil agroindustry business is very feasible to be developed because it is very profitable.
The Influence of Work Discipline, Compensation, and Job Stress on The Performance of Maxim Bike Online Transportation Drivers in Makassar City Irfan Hanif Natsir; Moh. Aris Pasigai; Nasrullah Nasrullah
International Journal of Business and Quality Research Vol. 3 No. 01 (2025): January - March, International Journal of Business and Quality Research (IJBQR
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v3i01.1570

Abstract

This research aims to determine the influence of work discipline, compensation and work stress on the performance of Maxim Bike drivers in Makassar City. The population in this research is Maxim Bike drivers in Makassar City. The sampling technique used purposive sampling technique so that a sample of 40 respondents was determined. Data collection methods were carried out by observation, questionnaires, and interviews. The data analysis methods used were descriptive analysis, instrument testing, classical assumption testing, and multiple linear regression analysis. The research results show that work discipline and work stress have a positive and significant effect on the performance of Maxim Bike drivers, while compensation does not have a positive and significant effect on the performance of Maxim Bike drivers. The multiple linear regression model shows that work discipline, compensation, and work stress are three factors that affect good performance, so before good performance can be achieved, work discipline, compensation and work stress must be met.
The impact of the determinants of Tourism Villages on the Increase of the Human Development Index (HDI) in Indonesia Ayu Esteka Sari
International Journal of Business and Quality Research Vol. 3 No. 01 (2025): January - March, International Journal of Business and Quality Research (IJBQR
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v3i01.1577

Abstract

This study aims to analyze the influence of the determinants of tourism village development on the increase of the Human Development Index (HDI) in Indonesia. The main focus of the research is on the determinants of tourist villages. The method used includes quantitative data analysis from various tourism villages in Indonesia to understand the relationship between the development of tourism villages and the improvement of HDI. The results of the study show that well-managed tourist villages can contribute significantly to the increase of HDI. Tourism villages have a significant effect on the Human Development Index (HDI) at the district level in Indonesia. The results of the study were obtained tourism villages have a positive effect on the Human Development Index (HDI) at the district level in Indonesia with a constant value of 4.202. Results of P>|t| 0.000 with a t calculation of 6.57
The Role of Financial Performance in Mediating the Influence of Green Finance and Competitive Advantage on Company Value (Company Case Study Energy Sub-Sector in 2021-2023) Muhammad Luthfi Faisal; Tona Aurora Lubis; Ahmad Nur Budi Utama
International Journal of Business and Quality Research Vol. 3 No. 01 (2025): January - March, International Journal of Business and Quality Research (IJBQR
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v3i01.1582

Abstract

This study aims to determine the influence of green finance and competitive advantage on company value through financial performance as a mediating variable in energy sub-sector companies listed on the Indonesia Stock Exchange in 2021-2023. There were 13 companies with 39 observations that met the criteria as a research sample. This study uses Structural Equation Model analysis based on Partial Least Square (PLS). The results of this study show that, green finance has a negative and significant effect on company value, competitive advantage has a positive and insignificant effect on company value, green finance has a positive and significant effect on financial performance, competitive advantage has a negative and significant effect on financial performance, financial performance has a positive and significant effect on company value, financial performance mediates the influence of green finance on the company's value positively and significantly, and financial performance can mediate the influence of competitive advantage on the company's value negatively and significantly
THE EFFECT OF EMOTIONAL INTELLIGENCE AND CYNICISM ON EMPLOYEE PERFORMANCE IN THE HEALTH OFFICE SUNGAI PENUH CITY Hendra Hendra
International Journal of Business and Quality Research Vol. 3 No. 01 (2025): January - March, International Journal of Business and Quality Research (IJBQR
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v3i01.1583

Abstract

This study aims to determine the effect of emotional intelligence and cynicism on employee performance at the Health Office Sungai Penuh City in Sungai Penuh City both partially and simultaneously and the effect is large. The sample of this research is the Civil Servants at the Health Office Sungai Penuh City in Sungai Penuh City is 31 people. Testing of the research instrument was carried out on 31 Civil Servants at the Health Office Sungai Penuh City. Collecting data using the questionnaire method. The data analysis tools used are Descriptive Analysis, Multiple Linear Regression, and Coefficient of Determination and the hypothesis tests used are the t-test and F test. The results of this study show Emotional Intelligence has a significant effect on employee performance at the Kumun Debai sub-district office, this is evidenced by the t count > t table (2.505 > 2.11991) and the magnitude of the effect is 28.6%. Cynicism has no significant effect on employee performance at the Kumun Debai sub-district office, this is evidenced by t count < t table (-1.046 < 2.11991) and the magnitude of the effect is only 1.1%. Simultaneously there is a significant influence between Emotional Intelligence and Cynicism on Employee Performance at the Health Office Sungai Penuh City, This can be proven by F count > F table (F count > F table (7,777 > 3,24) and the magnitude of the effect is 59.3 %, while the remaining 40.7% is explained by other causal factors not examined in this study.
The Effect Of Human Capital And Workability On Employee Performance With Job Satisfaction As An Intervening Variable Fadli Anugrah
International Journal of Business and Quality Research Vol. 3 No. 01 (2025): January - March, International Journal of Business and Quality Research (IJBQR
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v3i01.1584

Abstract

This research aims to determine the influence of human capital and workability on employee performance with job satisfaction as an intervening variable. The object of this research is in Food Security Office in Sungai Penuh City. The respondents in this study are civil servants at Food Security Office in Sungai Penuh City. With a total of 30 people. Based on the results of the previous analysis and discussion, the following can be concluded as follows: human capital and workability influence the large hall of the Food Security Office in Sungai Penuh City because t count > t table (1.02>0.05). Job satisfaction influences the performance of employees at the Food Security Office in Sungai Penuh City because t count > t table (0,38 > 0.05). Human capital influences job satisfaction. This is proven by t count > t table (1.63>0.05). Workability affects job satisfaction. This is proven by t count > t table (1.29>0.05) job satisfaction has no effect as an intervening variable between human capital on the performance of employees at Food Security Office in Sungai Penuh City. This is proven by t count < t table (-0.22<0.05).

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