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Rizal Ula Ananta Fauzi
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International Journal of Business and Quality Research
Published by CV. Cita Utilitas Utama
ISSN : -     EISSN : 29859468     DOI : https://doi.org/10.99075/ijbqr.v1i01.990
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
International Journal of Business,and Quality research (IJBQR) is a high quality open access peer reviewed research journal. providing a platform for the researchers, academicians, professional, practitioners and students to impart and share knowledge in the form of high quality empirical and theoretical research papers, case studies. This journal focuses on every research discipline related to social behavior science, entrepreneurship and business management such as human resource management, marketing management, financial management, production/operational management, strategic management, sharia business management, halal industry management, tourism management, banking management, industrial management, agribusiness management, business administration, entrepreneurial activities, micro, small and medium enterprises (MSMEs), consumer behavior, purchasing decisions, consumer satisfaction, consumer loyalty and several areas of business behavior, also includes community social research
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 243 Documents
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The Influence of Word of Mouth on Purchasing Decisions for Wardah Cosmetic Products with Communication Media as a Mediating Variable Eko Santoso; Desi Rahmawati
International Journal of Business and Quality Research Vol. 2 No. 04 (2024): October - December, International Journal of Business and Quality Research (IJ
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v2i04.1109

Abstract

This research aims to describe the influence of word of mouth on purchasing decisions for Wardah Cosmetic products with communication media as a mediating variable. The research method used in this research is a quantitative approach. Data processing in this research uses smartPLS SEM (Partial et al. - Structural Equation Modeling) software. PLS can explain the relationship between variables and the ability to conduct analyses in one test. To test the hypothesis using statistical values, for alpha 5%, the t-statistic value used is 1.96. Research results. The results of testing the first hypothesis were accepted that Media Communication (Z) affected buying decisions (Y). The results of testing the second hypothesis were accepted that Word of Mouth (X) had an effect on buying decisions (Y). The results of testing the third hypothesis are accepted that Word of Mouth (X) influences Media Communication (Z). The results of testing the fourth hypothesis were accepted. Word of Mouth (X) had a significant effect on buying decisions (Y) via Media Communication (Z).
Role of E-leadership on Employee Engagement Sanchari Sinha
International Journal of Business and Quality Research Vol. 2 No. 04 (2024): October - December, International Journal of Business and Quality Research (IJ
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v2i04.1111

Abstract

Abstract Evolution in technology is changing the functionality of organizations as companies are digitally transforming their services with the intent of improving delivery, efficiency and revenue. This transformation requires an E-leader who can lead effectively through electronic and digital medium. The influence of E-leaders on employee engagement is an emerging phenomenon. Based on the relationship between technology advancement and leadership practices, the study examines the independent variables of E-leadership and its effect on employee engagement. The result from the study shows digital transformation, organizational commitment, new methods of communication and organizational agility influence E-leadership in the form of emerging technologies, organizational learning and knowledge management, communicating through digital medium, agile technological tools and human resource strategies. The findings from the study can be used by the management of organizations while setting their hiring and training agenda as well as guidelines for E-leadership practices. The research provides theoretical and practical implications for organizations to enhance employee engagement initiatives by encouraging the role of E-leaders and understanding their importance while planning their digital transformation journey. Future research is recommended by exploring additional factors and expanding the research to case study methodology or use of primary data through survey or interview approach.
Increasing Production Target Thorough Major Maintenance Muhammad Rifqi Aurynnanda Adinugraha
International Journal of Business and Quality Research Vol. 2 No. 04 (2024): October - December, International Journal of Business and Quality Research (IJ
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v2i04.1113

Abstract

Suboptimal production equipment conditions hinder optimal production activities, necessitating maintenance to maintain production performance. RU VI Balongan has decided to renew several important units to not only improve production capability but also to increase it, enabling the achievement of production targets to meet demand. The Major Turn Around project conducted in 2022 focused on this aspect, where revamping activities were carried out on two main processing units, namely the Crude Distillation Unit (CDU), and the Residue Catalytic Cracking (RCC) unit was replaced. This Turn Around project is also one of the efforts to achieve the RDMP (Refinery Development Master Plan) as one of the National Strategic Projects (PSN), where RU VI aims to increase the total production capacity from 125,000 barrels/day to 150,000 barrels/day. PT Pertamina International Refinery RU VI Balongan is one of the 6 processing units owned by PT Pertamina (Persero) engaged in the production of fuels, non-fuels, and petrochemicals.
Unlocking Competitive Advantage: Key Moderating Factors for MSMEs Amidst the COVID-19 Era Arum Wahyuni Purbohastuti; Yulia Nur Hasanah; Victor Prasetya; Sabil Sabil; Reza Rahmadi Hasibuan
International Journal of Business and Quality Research Vol. 2 No. 04 (2024): October - December, International Journal of Business and Quality Research (IJ
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v2i04.1219

Abstract

COVID-19 hit Indonesian MSMEs worst (MSMEs). Only flexible MSMEs survived market upheavals. Customers want innovation. Market and entrepreneurial orientation effect SME competitiveness and marketing performance (SMEs). This study analyzes whether a competitive advantage could reduce the effects of market orientation and entrepreneurial orientation on pandemic firm performance. PLSE (PLS) (PLS). Statistics described responders. Gender, age, and education differ. Questionnaires found 104 MSMEs. Sector, location, length, starting capital, number of employees, monthly turnover, funding sources, and business ownership permits. EO and CA lower BP, while MO does not, the study found. MO promotes CA. CA doesn't affect MO and EO's BP.
Effectiveness of Good Customer Service Satisfaction in the 21st Century Business Relations Amos Ojo Adedeji, Ph.D
International Journal of Business and Quality Research Vol. 3 No. 01 (2025): January - March, International Journal of Business and Quality Research (IJBQR
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v3i01.989

Abstract

Customer is a boss, regardless of whether his work is a menial job or is in charge of the largest company in the world. In recent years, marketing has become the bedrock of business, equally customer satisfaction has grown in importance in any commercial organisation. The study interrogate the effectiveness of good customer service satisfaction in the modern day business dealings. It is qualitative in nature relying mainly on secondary source of data collection and analysis. The work found customer loyalty, positive relationship cum increased profit, higher inventory turnover of the organisation, personal satisfaction and fulfillment of customers, and better and higher morale of employee as the effect of good customer service. Conversely, customer service satisfaction are been defied by a numbers of barriers, namely overworked staff, non-caring culture, poor communication value, lack of adequate training, and superior-subordinate relationship. The study concluded by recommending
“Excavate” The Impact of Word of Mouth Towards the Intention to Purchase Mobile Phone Among Older Consumers Arman Hj. Ahmad; Izian Idris; Siti Suhana Alias; Ching Yen Wern; Adibah Zainualdin; Rafiatul Adlin Hj. Mohd. Ruslan; Diananda Fitri Pitari
International Journal of Business and Quality Research Vol. 3 No. 01 (2025): January - March, International Journal of Business and Quality Research (IJBQR
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v3i01.991

Abstract

Mobile phones in modern times are a ‘must have’ item in keeping up with the latest happenings. Internal and external influences can however impact consumers’ intention to purchase a mobile phone. This paper aims to investigate the impact of word of mouth (WOM) towards older consumers’ purchase intention for mobile phones. Literature indicated that older consumers are vulnerable to this sort of influence especially when they deemed the content of advertising messages originated from a credible source. Furthermore, emotional appeal messages are influential in the behavioural purchase intention of the older population compared to the younger population due to the limited time perceived by older consumers and their decreased cognitive abilities. Primary data in this study is collected by a self-administered questionnaire involving 180 respondents selected through the simple random sampling approach. The sample population was all pre-determined to be aged above 50 years old. Analyses of data collection were done using SPSS to test the proposed hypotheses. Findings from this study aid marketer with their marketing campaigns for mobile phones with an enhanced understanding of the older consumer segment which possesses higher disposable income and purchasing power.
Analysis Of Company Financial Performance With Du Pont System (Study Of Hotel Companies Listed On The Indonesia Stock Exchange In The Period 2018-2022) Nyoman Reditiasari; Zuhrotul Isnaini
International Journal of Business and Quality Research Vol. 2 No. 04 (2024): October - December, International Journal of Business and Quality Research (IJ
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v2i04.1251

Abstract

This study uses the Du Pont System to analyze the financial performance of hotel companies listed on the Indonesia Stock Exchange (IDX) during 2018-2022. The variables used include Net Profit Margin, Total Asset Turn Over, and Return On Investment. The data used in this study are secondary. The purposive sampling method was used. The results of this study indicate that the financial performance of hotel companies listed on the Indonesia Stock Exchange in 2018-2022 needs to be better because it decreased during the COVID-19 pandemic. This causes the Net Profit Margin and Total Asset Turn Over values to decline, affecting the Return On Investment value.
Analysis of the Influence of E-Service Quality, E-Satisfaction and E-Trust on E-Customer Loyalty among BRImo Mobile Banking Users in Mataram City Baiq Marlia Apriyani; Bambang Bambang
International Journal of Business and Quality Research Vol. 2 No. 04 (2024): October - December, International Journal of Business and Quality Research (IJ
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v2i04.1252

Abstract

The rationale behind this study is to examine the impact of e-service quality, e-satisfaction, and e-trust on BRImo mobile banking users' customer loyalty. Purposive sampling is the sampling strategy used in this quantitative study. The primary data used in this study were gathered from 100 respondents via questionnaires. This investigation implemented multiple linear regression techniques featuring SPSS 26 as the data analysis tool. The study findings suggest that e-service quality has no own impact on the e-customer loyalty of BRImo mobile banking users, whereas e-satisfaction and e-trust have a noteworthy and favorable effect on customer loyalty
Business Behavior Model And Business Performance Of Areca Nut Farmers In Tanjung Jabung Timur District And Tanjung Jabung Barat Tona Aurora Lubis; Asep Machpudin; Sigit Indrajaya; Ahmad Nur Budi Utama; Muhammad Haris Saputra; Maryati Ningsih
International Journal of Business and Quality Research Vol. 3 No. 01 (2025): January - March, International Journal of Business and Quality Research (IJBQR
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v3i01.1495

Abstract

In its development, the Pinang commodity is a leading regional commodity in Jambi Province in general, and Tanjabtim and Tanjabbar districts in particular. Tanjung Jabung Timur and Tanjung Jabung Barat districts are the largest and best producers of Pinang commodities in Jambi Province. This makes Pinang one of the leading export products of the district. So that Pinang is widely used by the community as a source of livelihood both in the form of buying and selling businesses and field investments. As a leading commodity, the business behavior and business performance of Pinang farmers are needed to develop this Pinang business or business in the future. Research on the business behavior and business performance of Pinang farmers has never been studied before. This study has the ultimate goal of formulating a Model of Business Behavior and Business Performance of Pinang Farmers in Tanjung Jabung Timur and Tanjung Jabung Barat Districts. This study applies a combination research (mixed method) with the Sequential Exploratory Design type, namely the initial stage using qualitative research with NVivo software, then the second stage using quantitative research with SmartPLS software. The results of this study conclude that Pinang farmers consist of: hereditary pinang farmers and "new" pinang farmers. The performance of the areca nut farmer business is highly dependent on the collectors and/or areca nut entrepreneurs and areca nut exporters. This is because the purchase price of areca nuts from areca nut farmers is determined by the collectors, areca nut entrepreneurs and areca nut exporters. Meanwhile, other things can be concluded as follows: 1.) The purchasing behavior of areca nut buyers is unable to strengthen or weaken the business behavior of areca nut farmers. 2.) The higher the business behavior of areca nut farmers, the higher the business performance will be. 3.) This means that the higher the purchasing behavior of areca nut buyers, the higher the business performance will be
The Effect Of Work Stress, Job Satisfaction, And Organizational Commitment On Employees' Turnover Intention At Pt. Bank Sumut Head Office Medan Siti Normi; Maludin Panjaitan; Septi Kristina Silalahi
International Journal of Business and Quality Research Vol. 3 No. 01 (2025): January - March, International Journal of Business and Quality Research (IJBQR
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v3i01.1501

Abstract

This study aims to determine and analyze work stress, job satisfaction, and organizational commitment to employee turnover intention at PT. Bank Sumut Head Office Medan. The type of data used in this study is a quantitative descriptive method. The research sample was 85 people. The analysis method used was multiple linear regression analysis. Based on the test results, it can be concluded that work stress is partially significant to turnover intention, work satisfaction is partially not significantly influential to turnover intention, and organizational commitment is not significantly influential. Work stress, job satisfaction, and organizational commitment significantly affect turnover intention. Work stress, job satisfaction, and organizational commitment can influence turnover intention by 63.2%; other variables or factors explain the remaining 42.8%.

Page 13 of 25 | Total Record : 243

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