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Jurnal Ekonomi, Manajemen, Bisnis, dan Akuntansi
Published by Utami Publisher
ISSN : -     EISSN : 30642191     DOI : -
Core Subject : Economy,
Economics, Econometrics & Finance
Economics: Economic theory, macroeconomics, microeconomics, international economics, and development economics. Management: Strategic management, human resource management, operations management, organizational behavior, and leadership. Business: Entrepreneurship, marketing, business strategy, innovation, and small business management. Accounting: Financial accounting, management accounting, auditing, taxation, and accounting information systems. Finance: Corporate finance, investment analysis, financial markets, and risk management. Sustainability and Corporate Governance: Sustainable business practices, corporate social responsibility, and ethical governance.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 34 Documents
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Public Satisfaction Index Analysis At The Embong Ijuk Village Office Bermani Ilir District Putri, Cyndi Dwi; Anggriani, Ida; Putra, Iswidana Utama
Jurnal Ekonomi, Manajemen, Bisnis dan Akuntansi Vol. 2 No. 2 (2026): Januari
Publisher : Utami Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70963/jemba.v2i2.479

Abstract

The measurement of the Community Satisfaction Index (IKM) also helps public service implementers identify several aspects that need improvement to enhance the quality of public services, particularly at the Embong Ijuk Village Office, Bermani Ilir District. This study aims to analyze the level of the Community Satisfaction Index (IKM) at the Embong Ijuk Village Office, Bermani Ilir District. The method used refers to the Community Satisfaction Survey (SKM) in accordance with the guidelines stated in the Regulation of the Minister for Administrative and Bureaucratic Reform of the Republic of Indonesia Number 14 of 2017, which includes nine indicators: requirements, procedures, completion time, costs/tariffs, product specifications of service types, competence of implementers, behavior of implementers, facilities and infrastructure, as well as complaint handling, suggestions, and feedback. The results of the analysis show that the level of community satisfaction with public services at the Embong Ijuk Village Office achieved an IKM score of 76.75, with a B service quality rating and a “Good” category, as it falls within the conversion value range of 76.61–88.30. The lowest-scoring element was service completion time, with an average of 2.30, categorized as less satisfactory (interval 2.60–3.064). Meanwhile, the highest-scoring element was implementers’ behavior, which obtained an average of 3.29, categorized as Good.
Implementation Of The Community Satisfaction Index (Ikm) Measurement At Muara Betung Village Office, Ulu Musi District, Empat Lawang Regency Suradilaga, Nanda; Susanti, Neri; Febliansa, M Rahman
Jurnal Ekonomi, Manajemen, Bisnis dan Akuntansi Vol. 2 No. 2 (2026): Januari
Publisher : Utami Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70963/jemba.v2i2.480

Abstract

The implementation of the Community Satisfaction Index (IKM) measurement plays an important role in helping public service officials identify aspects that need improvement to achieve more optimal service delivery. In this context, the study was conducted at the Muara Betung Village Office, Ulu Musi District, Empat Lawang Regency, focusing on analyzing the level of community satisfaction with the public services provided. This study aims to determine and analyze the level of the Community Satisfaction Index (IKM) in Muara Betung Village. The research method refers to the Community Satisfaction Survey (SKM) guidelines as regulated in the Regulation of the Minister of State Apparatus Empowerment and Bureaucratic Reform of the Republic of Indonesia Number 14 of 2017. The survey assesses nine service elements, namely: requirements, procedures, service completion time, fees/tariffs, product or service type, competence of service providers, behavior of service providers, facilities and infrastructure, and complaint and suggestion handling. Based on the analysis results, the Community Satisfaction Index score was 78.75, which falls under service quality category B (Good), as it lies within the conversion range of 76.61–88.30. The lowest score was found in the service completion time element, with an average score of 2.29, categorized as less satisfactory. Meanwhile, the highest score was obtained in the behavior of service providers element, with an average score of 3.35, categorized as Good. Overall, these results indicate that public service delivery at the Muara Betung Village Office has been carried out well, although improvements are still needed in the aspect of service completion time to further enhance community satisfaction.
The Effect Of Motivation, Communication, And Work Discipline On Teacher Performance At SMAN 6 Seluma Atharrafly, Muhammad; Irwanto, Tito; Prawitasari, Andriyani
Jurnal Ekonomi, Manajemen, Bisnis dan Akuntansi Vol. 2 No. 2 (2026): Januari
Publisher : Utami Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70963/jemba.v2i2.492

Abstract

This study aims to examine the effect of motivation, communication, and work discipline on teacher performance at SMAN 6 Seluma. Teacher performance is an important factor in the success of education. Factors such as work motivation, effective communication, and discipline are of primary concern because they are considered to have a significant effect on teacher performance. This study was conducted to determine the partial and simultaneous effects of these three variables in improving the quality of teacher performance at the school. This study uses a quantitative approach with descriptive methods and total sampling techniques from a population of 31 teachers at SMAN 6 Seluma. Data were collected through questionnaires with valid and reliable instruments analyzed using multiple linear regression with the help of SPSS 25 to test the influence of motivation, communication, and work discipline on teacher performance. The analysis results show that partially, work motivation has a positive and significant effect on teacher performance with t-count of 2.650 and a significance of 0.013, but this relationship is negative, indicating that increasing motivation may require a more in-depth evaluation of the form and source of motivation applied. Effective communication also has a positive and significant effect with t-count of 3.109 and a significance of 0.004, indicating that good communication can improve coordination and teacher performance. Work discipline shows the greatest positive effect on teacher performance, with t-count of 5.439 and a significance of 0.000. Simultaneously, the variables of motivation, communication, and work discipline have a significant effect on teacher performance with a calculated F count of 36.541 and significance of 0.000, as well as a coefficient of determination R2 of 0.780. These results confirm that these three variables collectively play an important role in improving teacher performance in schools.
Analysis Of The Financing Procedure Assessment Process In Leasing Companies In An Effort To Prevent Bad Debts: A Case Study Of PT. Astra Credit Company Sukabumi Nugraha, Septiana; Nugroho , Gatot Wahyu; Eriswanto , Elan
Jurnal Ekonomi, Manajemen, Bisnis dan Akuntansi Vol. 2 No. 2 (2026): Januari
Publisher : Utami Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70963/jemba.v2i2.496

Abstract

This research aims to analyze the process of assessing financing procedures at leasing companies in an effort to prevent bad credit, focusing on the case study of PT Astra Credit Company Sukabumi. In the business world, leasing companies play an important role in providing financing solutions for consumers who need goods or vehicles. However, the risk of bad credit is always a challenge that needs to be faced. Therefore, it is important for leasing companies to have good and effective assessment procedures in managing these risks. This research uses qualitative methods with an in-depth case study approach to identify the stages of financing assessment, risk analysis and mitigation strategies implemented by PT Astra Credit Company Sukabumi. Data was obtained through interviews with management, credit assessment staff, and related analysis. The research results show that PT Astra Credit Company Sukabumi has implemented assessment procedures that involve comprehensive credit worthiness analysis, including verification of prospective consumer data, analysis of payment capabilities, and use of a comprehensive credit scoring system. Apart from that, the company also implements prevention strategies through regular monitoring and strict risk mitigation measures. This research provides an important contribution in understanding financing assessment practices in leasing companies and provides recommendations for improving assessment procedures to prevent bad credit more effectively.

Page 4 of 4 | Total Record : 34

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