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Bata Ilyas Educational Management Review is a peer-reviewed journal which publishes original contributions on education administration, management and leadership in the widest sense: on the management of schools of all types, and of further and higher education institutions; on administration and policy at all levels - institutional, local, national and international; and on the study and teaching of educational administration.
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Bata Ilyas Educational Management Review
Published by Sekolah Tinggi Ilmu Ekonomi Amkop Makassar
ISSN : -     EISSN : 28282256     DOI : 10.37531/biemr.v3i1.681
Core Subject : Economy, Humanities, Science, Education,
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media
Bata Ilyas Educational Management Review encourages courageous and bold new ideas, focusing on contribution, theoretical, managerial, and social life implications. Bata Ilyas Educational Management Review Management welcomes papers that are based on human resources management for example: Organizational behavior, Occupational psychology, Labor economics Human resources wellbeing Organizational management Leadership on human resource management Organizational development Employee engagement Organizational psychology perspective Organizational and human resource wellbeing sustainability Islamic human resource management Bata Ilyas Educational Management Review requires a research design with a high standard of methodological transparency. Manuscripts may be conceptual or empirical in nature and feature quantitative and/or qualitative analysis with well-illustrated tables, figures, and supportive material to enhance readers’ readability. Bata Ilyas Educational Management Review expects manuscripts to present research with no fatal methodological flaws, and with generalizable findings that go beyond a single cross-sectional study measuring self-reported behavioral intentions. Bata Ilyas Educational Management Review explores the application of marketing principles and practices within academic, commercial, industrial, public sector, and non-governmental organizational settings. The Bata Ilyas Educational Management Review features: Basic and applied research that reflects current human resource management theory, methodology, and practice. A summary for human resources practitioners and a structured abstract accompanying each article.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis dan Menejemen Intetrnasional
Articles 117 Documents
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The Role of Technology and Infrastructure in Improving Operational Efficiency Muhajji, Muhajji; Rappe, Ambo; Halim, Muh.Rizal; Yunus, Muhammad Yusri
Bata Ilyas Educational Management Review Vol. 4 No. 2 (2024): July - December
Publisher : Sekolah Tinggi Ilmu Ekonomi Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/biemr.v4i2.2414

Abstract

This study examines the role of technology and infrastructure in improving operational efficiency across various industries, highlighting the integration of advanced technologies and robust infrastructure. A mixed-methods approach was employed, combining quantitative data from structured surveys and qualitative insights from semi-structured interviews with key stakeholders across diverse sectors, including manufacturing, banking, and urban development. The data were analyzed using statistical and thematic analysis techniques. The study finds that integrating advanced technologies such as automation, artificial intelligence (AI), and the Internet of Things (IoT), along with robust IT and physical infrastructure, significantly enhances productivity, reduces costs, and fosters innovation. These results align with the dynamic capabilities theory, emphasizing the importance of an organization’s ability to adapt and innovate continuously. However, challenges such as significant upfront investments, technological obsolescence, and the need for continuous employee training were noted. The findings also underscore the necessity of developing generalized models that can be applied across various contexts to enhance the generalizability of results. The study provides actionable insights for practitioners and policymakers on strategic planning and investment in technology and infrastructure. It highlights the importance of balancing short-term efficiency gains with long-term strategic benefits, advocating for continuous employee development and sustainable practices. Future research should focus on longitudinal studies to track these investments' long-term impacts and applicability across diverse organizational contexts.
The Impact of Cross-Cultural Management on Global Collaboration and Performance As’ad, Ajmal; Junaidin, Junaidin; Syarifuddin, Syarifuddin; Herison, Roni; Syukur, Abdul
Bata Ilyas Educational Management Review Vol. 4 No. 2 (2024): July - December
Publisher : Sekolah Tinggi Ilmu Ekonomi Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/biemr.v4i2.2416

Abstract

This study examines the impact of cross-cultural management on global collaboration and organizational performance in multinational corporations (MNCs). It focuses on how effective cross-cultural management practices enhance team collaboration, communication efficiency, and leadership adaptability. Data were collected through surveys and interviews with employees and leaders from various MNCs. Quantitative analysis was performed on survey responses to identify correlations between cross-cultural management practices and organizational performance metrics. Qualitative insights from interviews provided additional context and depth. The findings indicate that cross-cultural management significantly enhances team cohesion and communication efficiency. Employees who underwent cross-cultural training reported higher levels of collaboration and fewer misunderstandings. Leadership adaptability emerged as a crucial factor, with culturally intelligent leaders effectively managing diverse teams. The study also revealed that cross-cultural management contributes to higher innovation and organizational performance. The study underscores the importance of investing in cross-cultural training and developing culturally intelligent leadership. Organizations should implement comprehensive training programs and inclusive policies to leverage cultural diversity. These practices improve interpersonal relations and lead to tangible business benefits, including higher employee satisfaction and productivity.
Product Quality Improvement through Effective Operational Management Herison, Roni; Halim, Muh.Rizal; Mattalata, Solihin
Bata Ilyas Educational Management Review Vol. 4 No. 2 (2024): July - December
Publisher : Sekolah Tinggi Ilmu Ekonomi Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/biemr.v4i2.2417

Abstract

This study aims to investigate the impact of advanced operational management practices on product quality improvement. It focuses on the integration of Industry 4.0 technologies, Lean Manufacturing principles, and Total Quality Management (TQM) methodologies to enhance operational efficiency and product quality. The study employs a mixed-methods approach, combining quantitative data from structured surveys and qualitative insights from semi-structured interviews. The sample includes manufacturing firms of various sizes, and data analysis involves statistical techniques and thematic analysis to provide a comprehensive understanding of the practices and their effects. The findings reveal that integrating Industry 4.0 technologies, such as IoT and AI, significantly enhances real-time monitoring and control, leading to proactive quality management. Lean Manufacturing principles reduce waste and optimize processes, while TQM fosters a culture of continuous improvement and employee involvement. These practices collectively improve operational efficiency and product quality. The study also identifies the importance of a supportive organizational culture and robust supplier quality management. The study offers practical insights for organizations aiming to enhance product quality through advanced operational practices. It highlights the need for a holistic approach integrating technological advancements with human factors. Despite its contributions, the study's limitations include a focus on manufacturing firms and reliance on self-reported data, suggesting future research should explore broader industry contexts and longitudinal effects to build on these findings.
Analisis Sistem Kompensasi dan Benefit dalam Meningkatkan Kepuasan Kerja Karyawan Studi Kasus : Ojek Online (Gojek) Hilma Harmen; Dimas Saragih; Ega Grace Nichol Sitindaon; Febry Tarigan Febry; Luna Maya Sitepu
Bata Ilyas Educational Management Review Vol. 6 No. 1: January - June
Publisher : Sekolah Tinggi Ilmu Ekonomi Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/biemr.v6i1.3750

Abstract

Kompensasi dan benefit merupakan faktor penting dalam manajemen sumber daya manusia yang berperan dalam meningkatkan kepuasan kerja karyawan serta kinerja organisasi secara keseluruhan. Namun, dalam praktiknya masih banyak organisasi yang belum mampu mengelola sistem kompensasi dan benefit secara optimal, sehingga berdampak pada rendahnya kepuasan kerja, motivasi, dan loyalitas karyawan. Penelitian ini bertujuan untuk menganalisis sistem kompensasi dan benefit dalam meningkatkan kepuasan kerja karyawan serta mengidentifikasi faktor-faktor yang memengaruhi efektivitas penerapannya. Penelitian ini menggunakan pendekatan kualitatif dengan metode studi literatur (library research) (Sugiyono, 2019). Data diperoleh dari berbagai sumber sekunder seperti jurnal ilmiah, buku akademik, dan publikasi terkait manajemen sumber daya manusia. Hasil penelitian menunjukkan bahwa sistem kompensasi yang adil, kompetitif, dan transparan serta pemberian benefit yang sesuai dengan kebutuhan karyawan dapat meningkatkan kepuasan kerja, motivasi, dan produktivitas karyawan (Dessler, 2017; Armstrong & Taylor, 2020) . Sebaliknya, ketidaksesuaian kompensasi dan benefit dapat menimbulkan ketidakpuasan kerja yang berdampak pada tingginya tingkat turnover karyawan. Oleh karena itu, perusahaan perlu merancang sistem kompensasi dan benefit yang strategis, berkeadilan, serta disesuaikan dengan kondisi organisasi dan kebutuhan karyawan guna mencapai kinerja yang optimal.
Pengaruh Promosi Gratis Ongkir, Gaya Hidup, Dan Media Sosial Terhadap Pembelian Impulsif E-Commerce Shopee Pada Gen Z Di Daerah Istimewa Yogyakarta Evinda Lavita Dewi; Ratna Yuliastuti
Bata Ilyas Educational Management Review Vol. 6 No. 1: January - June
Publisher : Sekolah Tinggi Ilmu Ekonomi Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/biemr.v6i1.3754

Abstract

Riset ini diorientasikan guna membedah dampak promosi gratis ongkos kirim, gaya hidup, serta media sosial terhadap perilaku impulsive buying pada generasi Z pengguna Shopee di Yogyakarta. Pemilihan generasi Z sebagai subjek didasarkan pada karakteristik mereka sebagai kelompok yang dominan pada aktivitas digital serta memiliki kecenderungan kuat berbelanja secara daring. Metodologi yang diterapkan ialah pendekatan kuantitatif melalui teknik penghimpunan data menggunakan kuesioner kepada 200 responden. Proses pengolahan data mendayagunakan analisis regresi linier berganda melalui dukungan piranti lunak SPSS versi 26. Temuan penelitian membuktikan bahwa secara parsial, variabel promosi gratis ongkir, gaya hidup, serta media sosial memberikan pengaruh positif serta signifikan terhadap pembelian impulsif. Realitas tersebut mengindikasikan bahwa aksesibilitas belanja, dinamika gaya hidup digital, serta intensitas interaksi di media sosial memicu generasi Z melakukan transaksi spontan tanpa perencanaan awal.
Inovasi Pembuatan Jamu Tradisional Dari Tanaman Obat Keluarga (Toga) Sebagai Upaya Peningkatan Kesehatan Dan Kemandirian Masyarakat Desa Karangsono Irma Mangar; Anis Himmatul Khoiriyah; Poppy Eka Nur Annabilla; Refana Nur Fadilah; Siti Faridatun Nisa
Bata Ilyas Educational Management Review Vol. 6 No. 1: January - June
Publisher : Sekolah Tinggi Ilmu Ekonomi Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/biemr.v6i1.3756

Abstract

Desa Karangsono, Kecamatan Dander, Kabupaten Bojonegoro memiliki potensi Tanaman Obat Keluarga (TOGA) yang melimpah dan mudah dibudidayakan di pekarangan rumah masyarakat. Namun, pemanfaatannya masih belum optimal akibat keterbatasan pengetahuan dan keterampilan masyarakat dalam mengolah tanaman herbal menjadi produk yang bernilai tambah. Kegiatan pengabdian kepada masyarakat ini bertujuan untuk meningkatkan pemahaman, keterampilan, serta kemandirian masyarakat dalam memanfaatkan TOGA melalui inovasi pembuatan jamu tradisional. Metode yang digunakan adalah pendekatan kualitatif partisipatif dengan tahapan identifikasi kebutuhan dan potensi lokal, sosialisasi interaktif, serta pelatihan dan praktik langsung pembuatan jamu. Sasaran kegiatan ini adalah masyarakat Desa Karangsono, khususnya ibu-ibu PKK sebagai penggerak keluarga. Pengumpulan data dilakukan melalui observasi, wawancara, dokumentasi, serta evaluasi hasil praktik, kemudian dianalisis secara deskriptif. Hasil kegiatan menunjukkan adanya peningkatan pengetahuan, keterampilan, dan kesadaran masyarakat dalam mengolah tanaman herbal menjadi jamu tradisional yang higienis dan layak konsumsi, seperti kunyit asam, jahe, dan temulawak. Selain itu, kegiatan ini juga mendorong pemanfaatan TOGA sebagai alternatif pengobatan alami untuk menjaga kesehatan keluarga. Dampak lain yang dihasilkan adalah terbukanya peluang usaha berbasis rumah tangga yang berpotensi meningkatkan pendapatan dan kesejahteraan masyarakat.
Service Quality and Customer Satisfaction in J&T Express: A SERVQUAL-Based Study Saleha Adiba; Husna Leila Yusran; Alvina Hasanah Rachmadanty; Nurkis Dianti; Aliyah Bilkis; Ulfah Nurzakiyyah; Danang Islami
Bata Ilyas Educational Management Review Vol. 6 No. 1: January - June
Publisher : Sekolah Tinggi Ilmu Ekonomi Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/biemr.v6i1.3757

Abstract

Service quality, as a determinant of customer satisfaction, will be investigated in this research, focusing on J&T Express, with a SERVQUAL perspective. SERVQUAL methodology focuses its analysis on five service dimensions: tangibles, reliability, responsiveness, assurance, and empathy. This study was inspired by the increasing rivalry within the express industry, illustrated by the sudden increase in customer complaints that appear on social platforms, implying that there might be a difference between customer expectations and their perceptions of J&T’s service. Quantitative, cross-sectional design was implemented, with a structured questionnaire administered on a five-point Likert scale. Of the collected data from 130 participants, only 127 were valid. Items were found valid, reliable, and were in a normal distribution. Results show that service quality significantly correlates with customer satisfaction, with a positive correlation (r=0.665) with satisfaction explaining only 44.2% of the variation. Of the five service dimensions, reliability was identified as the most effective dimension, with responsiveness, empathy, and accuracy of COD services identified as dimensions that require improvement. In essence, this study’s outcome provides that improvements in responsiveness, employee empathy, as well as consistent operational procedure, would yield improvements within customer satisfaction at J&T Express.
Pengaruh Brand Experience Dan Electronic Word Of Mouth Terhadap Brand Equity Di Mediasi Brand Love Pelanggan Skincare Fuji Asti Kholisa; Sophiyanto Wuryan
Bata Ilyas Educational Management Review Vol. 6 No. 1: January - June
Publisher : Sekolah Tinggi Ilmu Ekonomi Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/biemr.v6i1.3759

Abstract

Dalam dunia bisnis yang semakin kompetitif, setiap perusahaan berusaha untuk mendapatkan posisi pertama dalam penjualan produk. Brand equity yang positif di mata konsumen menjadi salah satu faktor utama yang membedakan produk tersebut dari pesaingnya. Meningkatnya brand experience, ulasan positif, serta adanya kecintaan konsumen terhadap suatu brand akan berdampak pada peningkatan brand equity. Penelitian ini bertujuan untuk membangun model secara konseptual dan empiris serta mengisi kesenjangan penelitian terkait faktor-faktor yang menjadi anteseden brand equity. Penelitian ini menganalisis, menguji, dan menemukan pengaruh brand experience dan electronic word of mouth terhadap brand equity, dengan brand love sebagai variabel mediasi, pada brand The Originote. Pengumpulan data dilakukan melalui penyebaran kuesioner kepada 190 responden yang merupakan pelanggan skincare The Originote. Metode pengumpulan data menggunakan purposive sampling, dan analisis data dilakukan dengan menggunakan Structural Equation Modeling (SEM) dengan pendekatan Partial Least Square (PLS). Hasil penelitian menunjukkan bahwa brand experience dan electronic word of mouth berpengaruh positif dan signifikan terhadap brand love. Selain itu, brand experience dan e-WOM juga berpengaruh positif dan signifikan terhadap brand equity. Namun, brand love tidak berpengaruh signifikan terhadap brand equity, dan tidak memediasi hubungan antara brand experience serta e-WOM terhadap brand equity. Implikasi dari penelitian ini adalah perusahaan perlu terus melakukan inovasi produk untuk meningkatkan brand experience, sehingga The Originote dapat digunakan dalam berbagai kegiatan oleh pelanggan. Perusahaan juga perlu memperhatikan serta mempertimbangkan ulasan atau komentar negatif dari pelanggan untuk perbaikan produk di masa mendatang. Selain itu, perusahaan diharapkan dapat meningkatkan promosi yang lebih menarik agar dapat memperkuat keterikatan emosional pelanggan terhadap brand tersebut. Selanjutnya, perusahaan juga diharapkan dapat meningkatkan ingatan pelanggan mengenai The Originote, dengan menonjolkan keunikan produk seperti kandungan skincare, agar karakteristik brand tersebut selalu teringat di benak pelanggan.
Pengaruh Cognitive Value, Halal Value dan Tourist Satisfaction Terhadap Destination Brand Loyalty Dwi Rizky Aprillia; Sophiyanto Wuryan
Bata Ilyas Educational Management Review Vol. 6 No. 1: January - June
Publisher : Sekolah Tinggi Ilmu Ekonomi Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/biemr.v6i1.3760

Abstract

Dalam industri pariwisata, penelitian ini bertujuan untuk menganalisis pengaruh cognitive value dan halal value terhadap tourist satisfaction serta pengaruh tourist satisfaction terhadap destination brand loyalty dengan menggunakan pendekatan kuantitatif dan metode analisis regresi linear berganda yang diolah melalui Statistical Package for the Social Sciences (SPSS) terhadap 119 responden. Hasil penelitian menunjukkan bahwa cognitive value dan halal value berpengaruh positif dan signifikan terhadap tourist satisfaction, namun tourist satisfaction tidak berpengaruh signifikan terhadap destination brand loyalty. Temuan ini mengindikasikan bahwa kepuasan wisatawan yang dirasakan belum cukup kuat untuk mendorong terbentuknya loyalitas terhadap merek destinasi, sehingga loyalitas wisatawan tidak hanya ditentukan oleh tingkat kepuasan, tetapi juga dipengaruhi oleh faktor lain seperti citra destinasi, diferensiasi pengalaman wisata, dan keterikatan emosional. Implikasi penelitian ini menegaskan bahwa pengelola destinasi wisata perlu memperkuat cognitive value melalui peningkatan kualitas fasilitas dan pengalaman wisata serta menjaga konsistensi penerapan halal value guna meningkatkan tourist satisfaction, disertai strategi tambahan yang berfokus pada penguatan destination brand loyalty secara berkelanjutan.
Manajemen Kinerja Anggota Komisi D DPRD Kabupaten Jember dalam Pelaksanaan Fungsi Pengawasan Bidang Pendidikan Dan Kesehatan Aji, Muhammad Nur Aji; Yuniorita Indah Handayani; Dedy Wijaya Kusuma
Bata Ilyas Educational Management Review Vol. 6 No. 1: January - June
Publisher : Sekolah Tinggi Ilmu Ekonomi Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Purpose: This study was motivated by the suboptimal implementation of the legislative oversight function in the education and health sectors, as reflected in low service quality, uneven distribution of resources, and limited program transparency. These conditions indicate the need to strengthen performance management within Commission D of the Regional House of Representatives of Jember Regency. This study aims to analyze performance management, identify efforts to overcome existing obstacles, and formulate an ideal performance management model in the implementation of the oversight function. Research Design and Methodology: The research employed a qualitative approach using a case study strategy. Informants were selected purposively and included the leadership, members of Commission D, and related stakeholders. Data were collected through observation, in-depth interviews, and documentation, and were analyzed using an interactive model. Findings and Discussion: The findings show that the performance management of Commission D is divided into three main stages: planning, implementation, and evaluation. Planning was conducted in an integrated, collective, and adaptive manner according to sectoral needs. The implementation of oversight was responsive, flexible, and collegial in addressing field dynamics. Performance evaluation was carried out dialogically, comprehensively, and adaptively by assessing service aspects, program conformity, and budget absorption. The study also found that obstacles such as resistance from oversight objects, limited data transparency, and constraints related to time, budget, and internal dynamics were addressed through persuasive communication, strengthened formal coordination, and improved internal capacity. Implications: The study implies the importance of strengthening structured performance management systems, improving transparency and inter-institutional collaboration, and enhancing the competence of legislative members to ensure more effective, accountable, and responsive oversight in improving public service quality in the education and health sectors.

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