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Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP)
Published by Universitas Muhammadiyah Makassar
ISSN : -     EISSN : 27460460     DOI : -
Core Subject : Humanities,
Humanities
KIMAP: Kajian Ilmiah Administrasi Publik, dengan nomor terdaftar ISSN 2746-0460 (Online), adalah jurnal peer-review, akses terbuka yang diterbitkan enam kali setiap tahun atau sekali dalam dua bulan, yakni Februari, April, Juni, Agustus, Oktober, Desember oleh Program Studi Ilmu Administrasi Negara Fakultas Ilmu Sosial dan Ilmu Politik Universitas Muhammadiyah Makassar. Jurnal ini bertujuan menjadi wadah akademik bagi para peneliti, akademisi, praktisi, dan pembuat kebijakan dalam mengeksplorasi isu-isu strategis serta inovasi dalam tata kelola pemerintahan dan pelayanan publik. Cakupan utama jurnal ini mencakup kebijakan publik, manajemen publik, governance, desentralisasi, pelayanan publik, serta pembangunan berkelanjutan dalam konteks administrasi publik.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 825 Documents
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MANAJEMEN KOMPLAIN DALAM PELAYANAN PUBLIK DI PERUSAHAAN LISTIRIK NEGARA (PLN) Jemma, Jemma; Parawu, Hafiz Elfiansyah; Taufik, Ahmad
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 5, No 5 (2024): Oktober 2024
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v5i5.15565

Abstract

This research aims to determine and analyze the implementation of complaint management carried out by ULP PLN Panakkukang towards customers. The method used in this research is a descriptive qualitative method. Data collection techniques involve observation, interviews, and documentation. The results of this research show that the complaint management indicators implemented at ULP PLN Panakkukang, such as the speed of the complaint process, complaint handling, and ease of filing complaints, have met or even exceeded customer expectations. However, the volume of complaints is still significant, indicating the need for ULP PLN Panakkukang to carry out performance evaluations to prevent errors that could trigger complaints from customers.
Kinerja Pegawai Dinas Sosial Pemberdayaan Perempuan Dan Perlindungan Anak Kabupaten Luwu Timur Nuryani, Depi; Muhammadiah, Muhammadiah; Usman, Jaelan
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 2, No 6 (2021): Desember 2021
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v2i6.5365

Abstract

This study purposed to find out how the formance of The Social Servise for Women Impowerment and Child Protection in East Luwu Regency in committing acts of violence that occurred. The method used qualitativeresearch. Research used data interview techniques through 10 informants. The results showed that the performance of the Social Servise for Women’s Emporwerment and Child duties was efficient,but the formance was not effective, for complaint, mentoring, case referrals, legal assistance and repatriation / protection still had a lot of supervisions. It seen from the cases of violence every year were increasing because it was understanding to prevent violence againt Women and Childern. So that in this case the government and society were very important in preventing acts of violence against women and children in East Luwu Regency. Keywords: Employee Performance, Woman Empowerment, Child Protection.This study purposed to find out how the formance of The Social Servise for Women Impowerment and Child Protection in East Luwu Regency in committing acts of violence that occurred. The method used qualitativeresearch. Research used data interview techniques through 10 informants. The results showed that the performance of the Social Servise for Women’s Emporwerment and Child duties was efficient,but the formance was not effective, for complaint, mentoring, case referrals, legal assistance and repatriation / protection still had a lot of supervisions. It seen from the cases of violence every year were increasing because it was understanding to prevent violence againt Women and Childern. So that in this case the government and society were very important in preventing acts of violence against women and children in East Luwu Regency. Keywords: Employee Performance, Woman Empowerment, Child Protection.
Kinerja Polisi Lalu Lintas Dalam Sosialisasi E-Tilang Di Kota Makassar Fadli, Ahmad; Razak, Andi Rosdianti; Tahir, Muhammad
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 2, No 2 (2021): April 2021
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v2i2.4609

Abstract

The purpose of this study wad to find out how the performance of traffic police in the e-ticket socialization in the city of Makassar. This study  used  descriptive qualitative research. Data collection techniques used observation, interviews with the amount of information as many as 8 people. Data analysis techniques used  data reduction, data presentation and conclusion. The validity of the data used triangulation namely time triangulation, source triangulation and technical triangulation. The results of this study could be seen that the performance of traffic police in socializing e-ticketing in the city of Makassar, in making policies that set  narrowing the bureaucracy and accelerating the process of public service. The implementation of this e-ticketing policy had several agencies involved including, the police, courts, prosecutors and banks that had their respective roles in providing maximum services to the public in the management of e-ticketing. But in its implementation it was still constrained by existing human resources and was still classified as less competent in utilizing existing technology. Keywords: Police Performance, E-Ticket Socialization
Implementasi Sistem E-Toll Di Kota Makassar Maulia, Iin; Muhammadiyah, Muhammadiyah; Tahir, Nurbiah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 1, No 2 (2020): Oktober 2020
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v1i2.3723

Abstract

This study purposed to determine the implementation of the E-Toll System in Makassar City. E-Toll was an electronic payment system used electronic money. Based on this, researcher encouraged to explain the Implementation of the E-Toll System in Makassar City. The number of informants in this study was 4 people. This study used  qualitative research with a type of phenomenological research that emphasized the subjectivity of human life experiences. Data collection techniques used the method of observation, interviews and documentation. Data analysis used interactive analysis models. The results showed that the implementation of the E-Toll System in Makassar City had not been fully implemented optimally in accordance with its objectives, this was seen from the indicators namely (1) input, (2) process, (3) output, (4) benefits, and (5) ) outcome. In the Process indicators there were still many problems, such as the existence of the community or toll road users who did not yet have an E-Toll card to make payments manually, because it was still lack of information and information from related parties that the importance of using the E-Toll card  so that the public understood and used the E-toll Card system. 
Implementasi Kebijakan Program Revitalisasi Rumah Potong Hewan (Rph) Manggala Di Kota Makassar Wijaya, Rezky; Sudarmi, Sudarmi; Tahir, Muhammad
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 3, No 3 (2022): Juni 2022
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v3i3.7394

Abstract

This study aimed to find out organizational and inter-organizational behavior, lower-level bureaucratic behavior, and target group behavior in implementing the Manggala abattoir revitalization program (RPH) in Makassar City. This study used a qualitative research method with a descriptive type. The number of informants in this study were 8 people. Data collection techniques were observation, interview, and documentation methods. The results of the study indicated 3 (three) implementations of the Manggala slaughterhouse revitalization program policy in Makassar City, namely: 1) Organizational and inter-organizational behavior with two variables, namely commitment and coordination, which had been implemented well, 2) Bureaucratic behavior. the lower level with the discretionary dimension of the Department of Fisheries and Agriculture and 12 RPH officers had collaborated to socialize or convey to beef meat entrepreneurs about how to slaughter large livestock at the Manggala RPH based on the applicable standard operating procedures (SOP), and 3) Target groups from The implementation of the RPH revitalization program policy had been right on target, but there were still many beef meat entrepreneurs who had  not joined the RPH because they had private RPH so that the government had not acted to direct all animals slaughter to be carried out at the government-owned RPH.Keywords: Policy Implementation, RPH Revitalization Program
KUALITAS PELAYANAN ADMINISTRASI PERTANAHAN DI KEMENTERIAN ATR/BPN KABUPATEN BANTAENG Azizah, Nur; Mahsyar, Abdul; Azikin, Ruskin
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 3, No 6 (2022): Desember 2022
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v3i6.9352

Abstract

 The objective of this research was intended to find out the quality of the land administration servies on the ministry of national land affairs agency (ATR/BPN) of Bantaeng. The regulation number 12 of 2008 about local government which said that land service is the obligatory business which becomes the authority of local government is the business affairs of the district. The research method used a qualitative in case study method. The instrument of collecting data used interview, observation and documentation. The result of the research shaws that there were three thingss about this : (1) time precision of the service were according to the file needed in making certificate (2)  the responsibility that given to the society was still low (3) the society has a low understanding eventhough the information access has been on hand. Keywords : Quality of service, Land administration
KINERJA PEGAWAI DI BADAN PENGELOLA KEUANGAN DAERAH (BPKD). DALAM PENGELOLAAN ASET DAERAH DI KABUPATEN ENREKANG Adelina, Rika; Madani, Muhlis; Burhanuddin, Burhanuddin
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 4, No 4 (2023): Agustus 2023
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v4i4.12058

Abstract

The purpose of this study was to find out the quality of work, work quantity, implementation of duties and responsibilities of employees at the Regional Financial Management Agency (BPKD) in Regional Asset Management. This study used  quantitative data using primary and secondary data. The population of this study was 30 people and the samples in this study were all of the population. In this study, data collection techniques were carried out using several methods, including observation and questionnaire. The results of this study showed the quality of work with 3 indicators, namely quality work , In accordance with user expectations and Accurately and honestly getting the results of data processing showing an average score of 3.58 Quantity of work with 2 indicators, namely the amount of work and achievement targets showing an average score of 3.59 for variable implementation of tasks with 2 indicators, namely employee duties and work time discipline. employees got the results of data processing that showed an average score of 3.44 the variable of work employee responsibility with 3 indicators namely employee commitment, an honest  employees and employee motivation got from the results of data processing that showed an average score of 3.51, from these variables it produced results in Regional Asset Management Agency office in Enrekang Regency was very good.
KUALITAS PELAYANAN PUBLIK DI KANTOR KELURAHAN PULAU KODINGARENG KOTA MAKASSAR Wanda, Wanda; Tahir, Muhammad; Syarif, Ahmad
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 5, No 3 (2024): Juni 2024
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v5i3.14143

Abstract

This study aims to determine the quality of public services at the Kodingareng Island Village Office, Sangkarrang District, Makassar City. The type of research used is qualitative research. The results showed that the quality of public services implemented in the Kodingareng Island Village Office, Sangkarrang District, Makassar City was seen from the dimensions of physical evidence (tangibles), such as office facilities which were still inadequate. 2) dimension (reliability) or employee reliability in providing services to the community has been achieved. 3) dimensions (responsiveness) or responsiveness of employees in providing services have been implemented. 4) dimensions (assurance) or service guarantees have not been maximally applied in the time frame. Also, 5) dimension (emphaty) or empathy in this case the concern of employees in providing services to the community has been achieved and implemented.
KINERJA DALAM PELAYANAN PUBLIK DI KANTOR KELURAHAN TANUNTUNG KECAMATAN HERLANG KABUPATEN BULUKUMBA Risnawati, Risnawati; Mone, Ansyari; Parawu, Hafiz Elfiansyah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 6, No 1 (2025): Februari 2025
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v6i1.17482

Abstract

The purpose of this research is to find out the "Effectiveness of Employee Performance in Public Services at the Village Office, Herlang District, Bulukumba Regency". The type of research used in this research is descriptive research with qualitative methods. The data collection techniques include observation, interviews and documentation. The results of this research show that "Employee Performance in Public Services at the Tanuntung Subdistrict Office" has received satisfaction from the community and is also quite effective. This can be seen in terms of the quality of their employees who have the level of knowledge and skills used during the service process, which makes work easier and people also feel satisfied with the services provided. Not only the quality, the quantity of employees at the Tanuntung Subdistrict office is also quite effective, where the amount of work produced is quite maximum and in accordance with the planned targets, even though at the service process stage there are problems in the facilities. 
Pelaksanaan Kampung Keluarga Berencana Di Kelurahan Langnga Kecamatan Mattiro Sompe Kabupaten Pinrang Hasniar, Hasniar; Muhammadiah, Muhammadiah; Parawangi, Anwar
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 2, No 4 (2021): Agustus 2021
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v2i4.5436

Abstract

This study aimed to describe and explain the implementation of the Family Planning Village in Langnga Village, Mattiro Sompe District, Pinrang Regency. The research used a qualitative descriptive method by conducting data collection techniques through observation and interviews. The results of this study showed that the standard and target aspects of the implementation of the KB village policy were quite good. This seen from the existence of the SOP in the form of a technical manual for the KB Village and the implementor's understanding of the standards and objectives of the policy itself. Communication aspects between organizations, communication to the community regarding the implementation had been running effectively, especially in terms of socialization, the characteristics of the executing agent, the bureaucratic structure of the division and authority and the character of the KB Village officers in its implementation was quite clear and good, it seen from  bureaucratic structure and its officers the characteristics of a good policy implementing agent. and the Social, Political and Economic Environment, the response of the community and all parties in the implementation of the KB Village could run well and maximally. The indicators were not going well and had shortcomings include resources and the disposition or attitude of the implementers.Keywords: Implementation, Family Planning Village

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