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Agustin Widyowati
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INDONESIA
Journal of Hospital Management and Services
Published by Universitas Strada Indonesia
ISSN : 2829842X     EISSN : 28301056     DOI : https://doi.org/10.30994/jhms
Core Subject : Economy, Health, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Health Professions Nursing Public Health
Journal Of Hospital Management and Services is an open access journal (e-journal) which publishes scientific works for hospital administration or management. JHMS welcomes and invites original and relevant research articles in hospital administration or management, as well as literature study and case report particularly in hospital administration or management. This journal encompasses original research articles, review articles, and case studies, including: Hospital Planning System, Health Facility Project Feasibility Study, Health Regulation and Policies, Health Insurance, Hospital Business Management and Marketing, Hospital Risk Management, Management of Health and Hospital Service, Logistic management, Financial Management and Hospital Cost Accounting, Human Resource Management, Medical Records Management and Hospital Management Information Systems, Hospital Spatial and Asset Management, Medical Support Management, Production Management, Hospital Occupational Health and Safety Management, Hospital Environmental Health Management, Complaint Management and Customer Service, Hospital Health Counselingor Health Promotion, Hospital Public Relation, Hospital Performance Evaluation
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 70 Documents
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The Influence Of Discipline On Professionalism Of Health Personnel At Aura Shifa Hospital Kediri Ria Anka Sari; Agustin Widyowati; Amarin Yudhana; Wening Palupi Dewi
Journal of Hospital Management and Services Vol. 5 No. 2 (2023): November
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v5i2.57

Abstract

Professionalism of health workers is an important concept in achieving status as a profession, however professionalism is only taught as a theory and concept so it looks abstract and difficult to apply to clinical practice. Success in developing a professional identity as a continuous transition process from education to becoming a professional health worker is influenced by many factors, one of which is discipline. The aim of this research is to analyze the influence of discipline on the professionalism of health workers at Aura Shifa Hospital Kediri. The design of this research is quantitative observational research with a cross sectional approach carried out at Aura Shifa Hospital Kediri. The total population was 197 respondents and the sample was 132 respondents taken using the Stratified Random Sampling technique. The findings showed that the majority of respondents had sufficient discipline, 74 respondents (56.1%). Almost all respondents had sufficient professionalism category, 101 respondents (76.5%). Based on the results of the Linear Regression analysis, it shows that the p-value is 0.000 < 0.05, so H1 is accepted so it is concluded which means that partially there is an influence of discipline on the professionalism of health workers at Aura Shifa Hospital Kediri with an influence size of 54.3%. Therefore, instilling an attitude of discipline and professionalism at Aura Syifa Hospital can continue to be a trusted place for health services and make a positive contribution to patients.
Evaluation Of Patient’s Satisfaction Towards Pharmaceutical Services At Outpatient Installation In Putra Wasada Hospital Tulungagung Restyana, Anggi; Viky Yustriana; Wika Admaja
Journal of Hospital Management and Services Vol. 6 No. 1 (2024): May
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v6i1.58

Abstract

Pharmaceutical service is a direct and responsible service to patients related to pharmaceutical preparations with the aim of improving the quality of life of patients. Patient satisfaction is the first indicator of a hospital's standards and is a measure of service quality. The purpose of this study was to determine the level of satisfaction based on 5 dimensions of pharmaceutical services in the Outpatient pharmacy installation of Putra Waspada Hospital Tulungagung using the ServQual method. This research was a descriptive research using random sampling design. This research was conducted prospectively with quantitative method using data collection method, namely the ServQual method and the Chi-square test method carried out using questionnaires. There were 225 of samples of patient respondents, to determine the characteristics of respondents and the influences between respondent characteristics and the level of patient satisfaction on 5 dimensions of pharmaceutical services at the Outpatient Pharmacy Installation of Putra Waspada Hospital Tulungagung using the Chi-square test. Based on the result of the percentage of the patient satisfaction level at the performance level stated that 56 respondents (56%) stated "very satisfied" with pharmaceutical services, while 41 respondents (41%) stated "satisfied", at the expectation level 55 respondents (55%) stated "very satisfied", 42 respondents (42%) stated "satisfied". Based on ServQual's analysis, patient satisfaction scores on 5 dimensions of pharmaceutical services have a "fair" interpretation with a satisfaction level of "satisfied" and have a high interpretation with a satisfaction level of "very satisfied". In outpatients with each dimension of 0.90 (reliability), 0.96 (responsiveness), 0.98 (asssurance), 0.92 (empathy), 0.93 (physical infrastructure).
Commitment to Changing Services to Be the Best for Championing (Innovative) Behavior Post-Accreditation SNARS Version at Gambiran Regional Hospital, Kediri City Erik Prastyanto; Ratna Wardani; Agustin Widyowati; Ardi Bastian
Journal of Hospital Management and Services Vol. 6 No. 1 (2024): May
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v6i1.59

Abstract

The growth of hospitals creates increasingly fierce competition and customers increasingly have selective choices, and this is a challenge that will affect the sustainability of the organization. Alternative competitive strategies are needed for hospitals to improve the quality and quality of services through accreditation assessments. Post-accreditation results from hospitals alone will not be enough to be balanced with a commitment to change services for the better. Good commitment will give rise to championing behavior in facing increasingly dynamic environmental changes. Research purposes. Analyzing the relationship between commitment to changing services to the best and championing (innovative) behavior after SNARS version accreditation at Gambiran Regional Hospital, Kediri City. Research methods. Quantitative research with correlational design. The population in this study were ASN nurse employees at Gambiran Regional Hospital, Kediri City with a sample of 122 respondents using the Proportional Random Sampling technique. The independent variable is commitment to change and the dependent variable is championing behavior. Data collection used questionnaires and Spearman correlation analysis. Research result. The results of the Spearman correlation test analysis showed that there was no relationship between commitment and Championing (p value 0.569 > 0.05). Conclusion. The innovative behavior of ASN employees is influenced by many factors, not only in terms of organizational commitment
Analysis Of Accuracy In Determining Diagnosis Coding And Completeness Of Claim Files For Pending Claims Bpjs Kesehatan Inpatient Services Uobk Simpang Lima Gumul Rsud Kediri District Finda Sri Wahyuni; Amarin Yudhana; Wening Palupi Dewi
Journal of Hospital Management and Services Vol. 6 No. 1 (2024): May
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v6i1.60

Abstract

Background. BPJS claims are the submission of all BPJS patient care costs by the Hospital to BPJS Health, carried out collectively and billed to BPJS Health every month through a verification process. Inaccuracy in determining diagnostic coding and incomplete claims files are the main problems in pending BPJS Health claims, which can cause losses for hospitals. The aim of the research is to analyze the accuracy in determining diagnostic coding and completeness of claim files for pending BPJS health claims for UOBK inpatient services at Simpang Lima Gumul (SLG) Hospital, Kediri Regency. Research methods. Analytical descriptive quantitative research, using observation data collection of 261 respondents using the Simple Random Sampling Technique method and analyzed using a Logistic Regression test. Research result. The majority had accuracy in diagnostic coding of 223 data (85.4%), the majority had completeness in the BPJS Health Claim File of 242 data (92.7%) and the majority had data that was not pending at 205 (78%). This is also supported by a significance value of p value ≤ 0.001, which means there is a significant influence between accuracy and completeness on pending BPJS Health claims. Conclusion. When the documents are incorrect and incomplete, BPJS Health claims will definitely be pending, so all officers need to be careful in anticipating pending claims.
Analysis Of Service Quality On Internal Disease Poly Patients' Interest In Returning Patients At Gambiran Hospital, Kediri City Mochamad Ridwan; Panca Radono; Titin Susanti; Endra Widiyanto
Journal of Hospital Management and Services Vol. 6 No. 1 (2024): May
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v6i1.61

Abstract

Background. Quality service provides satisfaction to customers, which ultimately results in customers making repeat use/interest in repeat visits and recommending the health service to others. Quality health services include five dimensions of quality, namely tangible (physical evidence), reliability (reliability), responsiveness (responsiveness), assurance (guarantee) and empathy (empathy). The aim of the research is to analyze the quality of service on the interest in repeat visits of internal medicine polyclinic patients at Gambiran Regional Hospital, Kediri City. Research methods. Quantitative research uses a cross-sectional approach (cross sectional study). The population in the study were all new internal medicine patients who visited the Gambiran Regional Hospital, Kediri City with a sample of 105 respondents. The sampling technique uses purposive sampling technique. The independent variable is service quality (tangible (physical evidence), reliability, responsiveness, assurance and empathy) and the dependent variable is interest in repeat visits. Data collection techniques used questionnaires and were analyzed using chi-square. Research result. The chi square test results for the dimension of physical evidence (tangible) are PR=2.221, 95%CI =1.078-4.533, p-value = 0.037 and the dimension of reliability (reliability) is PR=5.903, 95%CI =2.207-15.785, p-value = 0.037, which means that there is a relationship between physical evidence (tangible) and reliability (reliability) with the interest in revisiting internal medicine polyclinic patients at Gambiran Regional Hospital, Kediri City. The dimensions of responsiveness (responsiveness), assurance (assurance) and empathy (empathy) have no relationship with interest in revisiting internal medicine polyclinic patients at Gambiran Regional Hospital, Kediri City (p-value ≥ 0.05). Conclusion. There is a relationship between the quality of service in the tangible dimension (physical evidence) and reliability (reliability) on the interest in repeat visits of internal medicine polyclinic patients at Gambiran Regional Hospital, Kediri City. Therefore, there is a need for synergy among one work unit to increase interest in repeat visits.
Food Management Study At Muhammadiyah Hospital Ahmad Dahlan Kediri City Salma Balqis; Amarin Yudhana; Wahyu Purnomo Jati; Laili Wulandari
Journal of Hospital Management and Services Vol. 6 No. 1 (2024): May
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v6i1.62

Abstract

Food service can be interpreted as an integrated system activity, related to one another. The purpose of this study was to find out an overview the management of food service in Muhammadiyah Ahmad Dahlan Hospital, Kediri City.The research design used is a qualitative method. The location of the research was carried out at Muhammadiyah Ahmad Dahlan Hospital, Kediri City. Sources of data using the interview method. The sampling technique used was purposive sampling. The univariate variable of this research is the study of food management in Muhammadiyah Ahmad Ahmad Hospital, Kediri City. This research was conducted on August 12, 2021. Data processing includes data reduction, data presentation, and data verification. The results of this study were analyzed using a qualitative approach with triangulation techniques.The results showed that most of the management of food service in Muhammadiyah Ahmad Dahlan Hospital, Kediri City, was in accordance with the standards. It should be noted that the distribution process is related to patients who are positive for the corona virus. In this case for food distribution, pay more attention to the portion, color, and taste of food.
Literature Study Of The Effect Of Registration Services On Outpatient Satisfaction In Hospitals Farah Tifanny Aisyah Anindya Putri; Nurdina
Journal of Hospital Management and Services Vol. 1 No. 1 (2019): May
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v1i1.65

Abstract

The factor of patient satisfaction with health services greatly influences the number of visits. The first gate for patients who will use hospital services is the registration section, especially for outpatients. Because you have to immediately fill out several forms to complete the medical record file, unlike inpatient treatment where you still have time to fill in the forms. Patients often complain of dissatisfaction at the registration department because the service takes a long time and the patient does not understand the flow. This research uses a literature review method, namely a synthesis of systematic, clear, comprehensive literature studies, by identifying, analyzing, evaluating through collecting existing data with an explicit search method and involving a critical review process in selecting studies. The data used were 10 journals obtained from the screening results of a number of journals from the Mendeley journal portal, Google Scholar, and PubMed. In 10 journals, 90% or 9 journals used questionnaires as data collection instruments, while 10% or 1 journal used qualitative analysis methods with interviews. On average, the questionnaire used is on a Likert scale and records the length of service time in the registration section for outpatients. It can be concluded from this journal review that outpatient satisfaction with registration services can be influenced by service waiting times. Even though they have to wait a long time, outpatients can feel satisfied with the friendly service provided by the staff and the good facilities and infrastructure at the hospital.
Product Diversity And Prices On Repurchase Interest And Consumer Loyalty At Upt Batu Herbal Materia Medica Laboratory Risca Damayanti Fansia; Ratna Wardani
Journal of Hospital Management and Services Vol. 1 No. 1 (2019): May
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v1i1.66

Abstract

Sales of medicinal plant products at the UPT Herbal Materia Medica Laboratory in Batu have decreased in recent months from the desired target, while the growth of producers of similar medicinal plant products has mushroomed in the city of Batu. This research aims to analyze product diversity and product prices on repurchase interest and consumer loyalty at the Batu Medica Herbal Laboratory UPT. This research method is observational with a cross sectional approach. The number of samples taken in this research was determined using a purposive sampling method, namely consumers aged 18 years and over and who made more than one purchase at the herbalmart UPT Batu Herbal Materia Medica Laboratory, namely 32 samples. The data analysis method used is path analysis. From the path analysis results, it was obtained that the value of the direct influence of product prices > the indirect influence value (0.814 > 0.072) so that it was concluded that there was a direct influence of product prices through repurchase interest on consumer loyalty. The results of this research can be contributed as consideration for the UPT Herbal Materia Medica Laboratory in Batu to analyze and evaluate the influence of product diversity, product price on repurchase interest and consumer loyalty.
Effectiveness of Implementing a Directing Flow System in Increasing the Number of Clinic Visitors UPT Lab. Herbal Materia Medica Batu Yermi Bryan Suwandani; Ardi Bastian
Journal of Hospital Management and Services Vol. 1 No. 1 (2019): May
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v1i1.67

Abstract

Low number of patient visits at the UPT Lab Clinic. Herbal Material Medica Stone. The high number of visits to the Herbalmart unit as a herbal medicine sales unit is inversely proportional to the number of visits to the Clinic unit. This study aims to analyze differences in the number of clinic visitors before and after the implementation of the Directing Flow System visitor flow system at the UPT Lab. Herbal Material Medica Stone. This research method is a pre-experiment one group pre-test-posttest design with a quantitative approach. The sample in this study was 30 days before and after implementing the intervention. The statistical test used is T – Paired Test. The statistical test results obtained a Sig value. (2-tailed) is 0.000 < 0.05, which means that there is a difference in the number of clinic visitors before and after the implementation of the Directing Flow System visitor flow system towards increasing the number of visitors at the UPT Lab. Herbal Material Medica Batu. It is recommended that the Batu Herbal Materia Medica Lab UPT consistently implement the Directing Flow System so that clinic visits continue to increase.
The Relationship between Knowledge and Motivation of Posyandu Cadres in Improving the Quality of Stunting Toddlers in Sumbersari Village, Lowokwaru District, Malang City Indriana Alfiyah; Mika Vernicia
Journal of Hospital Management and Services Vol. 1 No. 1 (2019): May
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v1i1.68

Abstract

The result of a preliminary study in Sumbersari Village Malang, can be seen from the problems that occur there are still many cadres who do not understand about stunting and less of motivation from the result interview conducted with 15 Posyandu Cadre’s obtained a good percentage (14%), medium (46%), and low (40%). Objective: The objective of the study is to investigate the correlation between knowledge and cadre‟s motivation in improving the quality of life stunting toddlers in Sumbersari Village, Malang Method: The study employed analytical correlation with cross sectional design. The study was conducted on July 20 2017. The population of the study was 67 Posyandu cadres with a sample of 64 cadre’s . probability sampling was used as sampling technique with the Simple Random Sampling technique. The data were collected through questionnaire. The data were analyzed by using Spearman Rank correlation. Result: The result showed that cadres with enough knowledge were 31 people (48,4%), and 29 people have less motivation (45,3%). The result of statistical test of the knowledge obtained significant p–value =0.006<0.05 with a Spearman Rank correlation value of 0.338 (positive correlation). Conclusion and Suggestion: There was a correlation between knowledge and motivation of posyandu cadres in improving the quality of life for stunting toddlers in Sumbersari Village. It is expected that cadres increase their knowledge and motivation by having willing and support to learn deeper to get a better result.

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