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Perspektif Administrasi Publik dan hukum
Published by Asosiasi Peneliti dan Pengajar Ilmu Sosial Indonesia
ISSN : 30637805     EISSN : 3063797X     DOI : 10.62383
Core Subject : Social,
Law, Crime, Criminology & Criminal Justice
Perspektif Administrasi Publik dan hukum, Jurnal ini ditujukan untuk publikasi artikel ilmiah yang diterbitkan oleh Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia, merupakan forum yang menyajikan analisis mendalam tentang berbagai isu yang berkaitan dengan administrasi publik dan hukum. Dengan pendekatan multidisiplin, jurnal ini menggali hubungan yang kompleks antara administrasi publik dan sistem hukum, serta implikasinya terhadap tata kelola pemerintahan yang efektif dan berkeadilan. Artikel-artikel dalam jurnal ini mencakup berbagai topik seperti kebijakan publik, manajemen pelayanan publik, perlindungan hak asasi manusia, anti-korupsi, hukum administrasi negara, dan perbandingan sistem hukum di berbagai negara. Para penulis artikel adalah akademisi, praktisi, dan peneliti yang memiliki keahlian dan pengalaman dalam bidang administrasi publik dan hukum.
Arjuna Subject : Ilmu Sosial - Hukum
Articles 108 Documents
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Kualitas Pelayanan Publik dalam Pembuatan Paspor di Kantor Imigrasi Kelas II Non TPI Banggai Revalia H. Maedja; Zuchri Abdussamad; Yakob Noho Nani; Ismet Sulila; Irawaty Igirisa
Perspektif Administrasi Publik dan hukum Vol. 3 No. 2 (2026): April: Perspektif Administrasi Publik dan hukum
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/perspektif.v3i2.1085

Abstract

One of the crucial elements in government operations is the quality of public services, particularly passport services at the Class II Non-TPI Banggai Immigration Office. The purpose of this study was to evaluate the quality of public services using the five dimensions of SERVQUAL: tangibles, reliability, responsiveness, assurance, and empathy. This is a qualitative study using a descriptive approach. Informants, consisting of employees and service users, were observed, recorded, and interviewed as part of the data collection process. The results indicate that public services at the Class II Non-TPI Banggai Immigration Office are not yet optimal. In terms of tangible dimensions, there are still limitations in facilities, such as waiting rooms and the number of seats available to the public. In terms of trust, there are inconsistencies in service times and the ability of officers to operate technology-based systems. In terms of responsiveness, officers are not fast enough in providing services and responding to public complaints, especially during busy times. In terms of trust, the certainty of passport processing times and the clarity of information are still not fully consistent, so there is still room for complaints. In terms of empathy, attitude, communication, and attention to the public, there is still a lack of clear alignment and harmony among officers. This study concludes that the quality of public services at the Class II Non-TPI Banggai Immigration Office still needs to be improved through improvements to facilities and infrastructure, increased officer competence, optimization of the service system, and strengthening professional attitudes in providing services to the public.
Evaluasi Kebijakan Program Usaha Peningkatan Pendapatan Keluarga Akseptor (UPPKA) di Kota Gorontalo Cha Cha Esa Agustina Wuwungan; Sri Yulianty Mozin; Yacob Noho Nani
Perspektif Administrasi Publik dan hukum Vol. 3 No. 2 (2026): April: Perspektif Administrasi Publik dan hukum
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/perspektif.v3i2.1086

Abstract

High population growth demands sustainable family economic empowerment efforts, one of which is through the Acceptor Family Income Improvement Effort (UPPKA) Program. However, its implementation reality in Dulalowo Sub-district is characterized by the challenge of low community participation. This research aims to evaluate in-depth the extent of the program's success using the Context, Input, Process, Product (CIPP) evaluation model approach. Through the application of a descriptive qualitative method, empirical data were collected from eight informants using in-depth interviews, observation, and documentation study techniques. The research findings indicate a contradictory gap between administrative success and economic welfare stagnation in the field. Contextually, this program is highly needed by the target community, but its implementation is hindered in the input aspect due to the absence of cash operational capital support. This directly impacts a passive socialization process and triggers low citizen participation due to sociological obstacles in the form of housewives' double burden. Consequently, the program's achievement product is only limited to fulfilling the kitchen needs of a small-scale group and fails to alleviate poverty at a macro level. In conclusion, this program requires a reorientation of assistance into cash capital, accurate integration of poverty data, and strengthening of cross-sectoral collaboration.
Evaluasi Pelayanan Administrasi Perpajakan Berbasis Digital dalam Meningkatkan Kepatuhan Wajib Pajak UMKM Raihan A. Hanasi; Revalina Is. Hiola; Chintia Yusuf; Citrawaty Yunus; Pratiwi Pratiwi
Perspektif Administrasi Publik dan hukum Vol. 3 No. 3 (2026): Juli: Perspektif Administrasi Publik dan hukum
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/perspektif.v3i3.1046

Abstract

This study aims to evaluate digital-based tax administration services in improving tax compliance among Micro, Small, and Medium Enterprises (MSMEs), especially in the restaurant sector. The research uses a descriptive qualitative approach conducted at the Maghfira Restaurant in Gorontalo City, MSMEs that consistently fulfill their tax obligations. The data was collected through interviews with business owners and supported by secondary data from books, journals, and previous studies related to digital tax services and taxpayer compliance. These findings show that digital tax administration services, such as e-Filing, e-Billing, and other online tax systems, have provided significant convenience in the tax reporting and payment process. This service increases efficiency, reduces administrative burden, and increases taxpayers' awareness and discipline in fulfilling tax obligations on time. Based on the dimensions of SERVQUAL, the digital tax administration system shows reliability, responsiveness, certainty, empathy, and adequate tangible aspects in supporting taxpayer compliance. However, several obstacles were identified, including limited digital literacy among some MSME actors and internet network disruptions that sometimes hinder access to the online tax system. Therefore, the success of digital tax administration services depends not only on technological advances but also on education, socialization, and ongoing mentoring from tax officers. This study concludes that the digitization of tax administration services plays an important role in increasing the compliance of MSME taxpayers and supporting more effective and transparent tax administration.
Pengaruh Budaya Organisasi dan Lingkungan Kerja terhadap Kinerja Aparatur Dinas Pendidikan dan Kebudayaan Kota Gorontalo Arifah Rizqina Wanaartha Rauf; Sri Yulianty Mozin; Yacob Noho Nani
Perspektif Administrasi Publik dan hukum Vol. 3 No. 3 (2026): Juli: Perspektif Administrasi Publik dan hukum
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/perspektif.v3i3.1060

Abstract

The Education and Culture Office of Gorontalo City as a Regional Apparatus (PD) that manages government functions in the education and culture sector. Through the performance achievement assessment, it is known that the planned quality standards have not been fully achieved in accordance with the set targets. This study aims to determine whether Organizational Culture has a partial effect on the Performance of Apparatus in the Education and Culture Office of Gorontalo City, whether the Work Environment has a partial effect on the Performance of Apparatus in the Education and Culture Office of Gorontalo City, whether Organizational Culture and Work Environment simultaneously affect the Performance of Apparatus in the Education and Culture Office of Gorontalo City. This study uses a quantitative method with a population of 91 people. Data collection techniques are carried out through questionnaires, observation and documentation. Data analysis uses the help of SPSS software version 21. The results of the study explain that Organizational Culture has a positive effect on the performance of the Education and Culture Office of Gorontalo City with a partial determination coefficient of 26.70%. The work environment has a positive effect on the Performance of the Education and Culture Office of Gorontalo City with a partial determination coefficient of 43.80%. Organizational culture and work environment jointly influence the performance of the Gorontalo City Education and Culture Office apparatus with a simultaneous determination coefficient of 70.50%.
Efektivitas Pelayanan Publik Berbasis Digital di Dinas Kearsipan dan Perpustakaan Provinsi Gorontalo Umi Rohmatur Rosidah; Zuchri Abdussamad; Irawaty Igirisa
Perspektif Administrasi Publik dan hukum Vol. 3 No. 3 (2026): Juli: Perspektif Administrasi Publik dan hukum
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/perspektif.v3i3.1069

Abstract

This study aims to analyze the effectiveness of digital-based public services at the Gorontalo Provincial Archives and Library Office using the three dimensions of organizational effectiveness proposed by Duncan (Steers, 2015): goal attainment, integration, and adaptation. The study employed a descriptive qualitative approach, with data collected through in-depth interviews, observations, and documentation involving seven informants. The findings indicate that, from the goal attainment dimension, several digital services, including digital membership registration, the Online Public Access Catalog (OPAC), and e-book services, have been made available. However, the number of iArpus users has continuously declined over the past three years, and book lending services are still conducted manually. From the integration dimension, 22 Standard Operating Procedures (SOPs) and memoranda of understanding with various partners have been established. Nevertheless, the lack of regular coordination has led to digital service processes that are not yet fully integrated. Along the adaptation dimension, a gap exists between younger employees, who tend to be more adaptable to technological change, and senior employees, whose digital literacy remains limited. This challenge is further compounded by constraints in infrastructure and budget allocation. The study concludes that the effectiveness of digital-based public services at the institution has not yet reached an optimal level. Therefore, continuous and integrated improvements, across the dimensions of goal attainment, integration, and adaptation arom renecessary to enhance the effectiveness of digital public service delivery.
Collaborative Governance dalam Pengembangan Pariwisata di Kabupaten Pacitan Buffon Yoppy Trie Ambodo; Anggraeny Puspaningtyas; Supri Hartono
Perspektif Administrasi Publik dan hukum Vol. 3 No. 3 (2026): Juli: Perspektif Administrasi Publik dan hukum
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/perspektif.v3i3.1094

Abstract

One of the key strategic sectors that contributes significantly to driving economic growth, improving community welfare, and strengthening regional development is tourism. Pacitan Regency possesses significant potential in natural tourism, cultural tourism, and the creative economy; however, its development still faces various challenges, including limited infrastructure, accessibility issues, and coordination among stakeholders. The application of collaborative governance in Pacitan Regency's tourist growth is the main subject of this study, which also looks at the enabling and impeding variables. A descriptive qualitative approach is used in the study. Data were obtained through interviews, observations, documentation, and document studies, and were subsequently analyzed by applying the Miles and Huberman interavtive model. Ansell and Gash's Collaborative Governance model, which incorporates initial contextual factors, facilitative leadership, institutional design, and the collaborative process, served as the foundation for the analysis. The findings suugest that collaborative governance in tourism development in Pacitan Regency has been implemented relatively well. The Department of Tourism, Culture, Youth, and Sports plays an active role as a facilitator of collaboration, supported by clear regulations, regular coordination forums, and the involvement of government agencies, tourism awareness groups (Pokdarwis), business actors, the media, and local communities. The main supporting factors are the region’s substantial tourism potential and the established cooperation among stakeholders, while the inhibiting factors include differences in perspectives among actors and limitations in infrastructure. This study implies the importance of strengthening stakeholder synergy, enhancing community capacity, and improving infrastructure development to achieve sustainable tourism development in Pacitan Regency.
Collaborative Governance dalam Pengelolaan Taman Harmoni Keputih di Kota Surabaya Rafael Putra Dinata; Yusuf Hariyoko; Wahid Hidayat
Perspektif Administrasi Publik dan hukum Vol. 3 No. 3 (2026): Juli: Perspektif Administrasi Publik dan hukum
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/perspektif.v3i3.1095

Abstract

The rapid pace of urbanization in Indonesia demands a more collaborative approach to the management of Urban Green Open Spaces (GOS). Responding to this challenge, this study examines the implementation of collaborative governance at Taman Harmoni Keputih, Surabaya, by adopting the integrative framework proposed by Emerson, Nabatchi, & Balogh (2012). Employing a descriptive qualitative method, data were collected through interviews, observation, and documentation studies conducted from April to June 2026. Field findings indicate that the synergy established among the Environmental Agency (DLH), Transportation Agency, Keputih Sub-district Office, Joint Business Group (KUBE), and private sector has been functioning effectively. This partnership has proven capable of optimizing park maintenance, stimulating the local economy, and fostering a sense of ownership among residents. Nevertheless, community and KUBE participation remains limited to the implementation phase. Furthermore, cross-sector coordination is still confined to the technical-operational level, accompanied by an adaptive pattern toward field constraints that tends to be situational. Therefore, this study recommends strengthening public involvement in decision-making processes, developing accountable standard operating procedures (SOPs), and enhancing KUBE's institutional capacity to create a more inclusive and sustainable governance framework
The Construction of Resistance in the Lyrics of the Song “Bayar Bayar Bayar” by the Band Sukatani Ahmad Mubarok; Khaerudin Imawan; Novicky Alban Adiputra
Perspektif Administrasi Publik dan hukum Vol. 3 No. 3 (2026): Juli: Perspektif Administrasi Publik dan hukum
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/perspektif.v3i3.1097

Abstract

This study analyzes the creation of meanings of resistance and social criticism in the lyrics of the song "Bayar Bayar Bayar" by the band Sukatani, which went viral in the Indonesian digital public sphere. This study uses Roland Barthes's semiotics approach to interpret the meanings on the three levels of denotation, connotation, and myth. The data in this study were song lyrics, which were qualitatively analyzed with a descriptive-interpretive method. At the denotative level, it refers to the practice of "paying" in various activities involving the police. On the connotative level, repetition of "pay" suggests the idea that extortion has become an informal mechanism that is already established and practiced between society and the police. The myth level indicates the normalization of social reality, which is perceived as a practice of extortion that is common, and not usually critically examined. The phenomenon of viral popularity of "Bayar Bayar Bayar" affirms that music is the space of symbolic resistance that articulates the public's dissatisfaction with the abuse of power and violation of public rights. This study adds a value to communication and semiotics research in which song lyrics have become a space for producing meaning, social criticism and ideology in the digital sphere.

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