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Warta Penelitian Perhubungan
Published by Kementerian Perhubungan Republik Indonesia
ISSN : 08521824     EISSN : 25801082     DOI : https://doi.org/10.25104/warlit.v35i2
Core Subject : Engineering,
Transportation
Warta Penelitian Perhubungan merupakan jurnal yang diterbitkan oleh Sekretariat Badan Kebijakan Transportasi Kontributor Warta Penelitian Perhubungan berasal dari kalangan Peneliti dan Akademisi di bidang transportasi. Warta Penelitian Perhubungan memuat hasil penelitian, ide, dan gagasan dengan cakupan nasional dan global dengan lingkup: Transportasi Antarmoda, Transportasi Jalan dan Perkeretaapian, Transportasi Laut, Sungai, Danau dan Penyeberangan, serta Transportasi Udara yang diterbitkan 2 (dua) kali dalam satu tahun pada bulan Juni dan Desember.
Arjuna Subject : Teknik (semua kategori) - Teknik (Lain-Lain)
Articles 517 Documents
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Analisis Dampak Penerapan Asas Cabotage Terhadap Peningkatan Daya Saing Lembaga Klasifikasi Nasional Studi Kasus Wilayah Kepulauan Riau Malisan, Johny
Warta Penelitian Perhubungan Vol. 22 No. 12 (2010): Warta Penelitian Perhubungan
Publisher : Sekretariat Badan Penelitian dan Pengembangan Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/warlit.v22i12.1162

Abstract

Commitment to implement cabotage principle has been initiated bij Presidential Instmction No. 5 /2005 on the Empowennent of Domestic Shipping Industnj and strengthened biJ I.mu No. 17 of2008on Shipping. 171is gives a positive impact to increase activities of domestic ship classification. Itsgrawth is also supported biJ a number of foreign classifications which also operate in Indonesia.177e implementation of cabotage principle is not just related to crews and cargoes on board, but also tothe obligation of vessel class to national classification. Activities of ship classifications are to registerand collect physical and tedmical of ship, ownership and flag entitle to fly in order to promote safehJand seaworthiness aspects. Currently national classification has registered abaut 90 % of tl7e totalIndonesian flag ships. But t11e problem that still appeared is less confident anwng ship-owners andinsurance to tl7e result of national classification.As a consequence there is no equalihJ with other similar international classification bodies. Therefore,analysis and evaluation of the impact occurred for national ship classification in line with cabotageprinciple stated in Presidential Instruction No. 5 / 2005. Selected location of SUrvetj is Riau Islands onthe consideration that tl7e number of shipiJards (national and foreign) operating there are more thanotl7er region and also number of ship calls tend to increase.
Karakteristik Kecelakaan Transportasi Di Jalan Tol Ruas Jakarta-Cikampek Mutharuddin, Mutharuddin
Warta Penelitian Perhubungan Vol. 22 No. 12 (2010): Warta Penelitian Perhubungan
Publisher : Sekretariat Badan Penelitian dan Pengembangan Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/warlit.v22i12.1163

Abstract

T1re advantages of toll road as the highwm; tend 111£lke tire driver tend to ignor the safehJ endangeredhimself and others. T1rerefore, it needs many efforts to minimize the possibility of an aaident. T1re tollroad accident frequently happened on tire Jaka.rta-Okampek toll road. The number and level of accidentson this toll road quite high. 'Dre approach used in this research is descriptive analysis of thepercentage bi; using priman; survei; and secondan; data collected from accident reports PT.JasaMarga which is tire depiction of the location of aaident research at Jaka.rta-Cikampek toll road.From tire research, tire causes of accidents at aaident prone areas in tire Jakarta-Cikampek toll road isdue to the driver's condition factor (79.7%), damage to vehicles (19.4%) and road conditions (0.14%).Descriptively driver who had an aaident on tire toll roads is largely caused bi; lack of anticipation(60.8%). The most frequent accident occun'ence time between of 12:00 to 18:00 P.M. T1re truck is avehicle h;pe that is often involved in aaiden.ts. Front of the rear end collision is tire most common h;peof aaident. Accidents more frequently in sunny ·weather conditions.At the Jakarta-Cikampek toll road there are some segments which include the accident spot km 12 -km 14 for Jakarta route toward Cikampek and km 10 - km 14, km 25 - km 27 and km 29 - km 30 fortire reverse direction. Dominating factor in the location of tire critical points including the driver's lackof anticipation, tire driver's drowsiness and the tires burst.
Analisis Kinerja Jalan Satu Arah di Kecamatan Semarang Tengah, Kota Semarang Dewi, Astri Purnama; Syafrudin, Syafrudin; Riyanto, Bambang
Warta Penelitian Perhubungan Vol. 31 No. 2 (2019): Warta Penelitian Perhubungan
Publisher : Sekretariat Badan Penelitian dan Pengembangan Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/warlit.v31i2.1266

Abstract

Kota Semarang mengalami peningkatan pergerakan lalu lintas setiap tahunnya, khususnya  Kecamatan Semarang Tengah, yang memiliki fungsi sebagai kawasan pusat perbelanjaan, perdagangan dan jasa, perkantoran, dan pendidikan. Pemerintah Kota Semarang telah berupaya mengatasi permasalahan lalu lintas dengan menerapkan sistem satu arah pada ruas Jalan Gajahmada, Jalan Pandanaran, Jalan MH. Thamrin, Jalan Pemuda, Jalan Imam Bonjol Selatan, Jalan Kapten Piere Tendean, dan Jalan Indraprasta. Penelitian ini dilakukan untuk mengetahui gambaran efektivitas atas penerapan sistem satu arah pada ruas jalan tersebut dengan menggunakan metode analisis deskriptif dan kuantitatif hasil keluaran EMME2 versi 9.5. Hasil dari penelitian ini yakni setelah diterapkannya sistem satu arah masih terdapat ruas jalan yang mengalami penurunan kinerja jalan, yaitu ruas jalan Imam Bonjol Selatan belum sesuai dengan persyaratan fungsi jalan karena lebar badan jalannya hanya 10 meter sedangkan dalam persyaratan untuk fungsi jalan arteri sekunder lebar badan paling sedikit 11 meter, ruas Jalan Kapten Piere Tendean dan Pandanaran nilai DS lebih besar 0.75 pada waktu sore hari dan berada pada tingkat pelayanan D pada ruas Jalan Pandanaran sedangkan tingkat pelayanan E berada pada ruas Jalan Kapten Piere Tendean. Selain itu, pada ruas Jalan Imam Bonjol Selatan, Kapten Piere Tendean, dan Pandanaran masih belum sesuai dengan indikator kinerja sistem jaringan jalan untuk meminimalisasi atau mengurangi ketertundaan total dan panjang perjalanan total karena kecepatan perjalanan menurun dan kapasitas jalan belum mampu menampung beban lalu lintas. Solusi penanganan yang dilakukan adalah nilai DS harus lebih kecil 0.75 dan maksimal menunjukkan ditingkat pelayanan C, Jalan Kapten Piere Tendean, dan Jalan Pandanaran, pelebaran jalan 1 meter pada ruas Jalan Imam Bonjol Selatan dan pengaturan off street parking pada ruas Jalan Imam Bonjol Selatan, Kapten Piere Tendean, dan Pandanaran. Kata kunci: EMME2 versi 9.5, kinerja sistem jaringan jalan, permasalahan lalu lintas, sistem satu arah.   Performance Analysis of One - Way Roads in Central Semarang District, Semarang : The city of Semarang is experiencing an increase in the movement of traffic every year, especially in Central Semarang District which has a function as a shopping center, trade and service area, office area, and education area. The Semarang City Government has tried to overcome traffic problems by implementing a one - way system on Gajahmada, Pandanaran, MH. Thamrin, Pemuda, Imam Bonjol Selata n, Piere Tendean, and Indraprasta streets . This study was conducted to determine the effectiveness of the implementation of the one - way system on the road using the analysis method, which wa s descriptive and quantitative output of EMME2 version 9.5. The re sults showed that after the implementation of one - way system, there was still decreased performance in some roads. The road segment in Imam Bonjol Selatan street had not fulfill the requirements for road functions because the width of the road wa s only 10 meters, mean while according to the requirements for secondary arterial road functions it should be at least 11 meters. The DS value of Piere Tendean and Pandanaran Roads was lebih besar 0.75 in the afternoon . Furthermore, the level service of Pandanaran Road was D w hile Captain Piere Tendean Road section was E . In addition, Imam Bonjol Selatan, Captain Piere Tendean and Pandanaran Roads we re not in accordance with the performance indicators for the road network ing system to minimize or reduce total delays and total t rip length because travel speeds were declining and road capacity had not been able to accommodate traffic loads. T o overcome this problem the DS value must be lebih besar 0.75 and the maximum service level should be C in Piere Tendean and Pandanaran Road s , widening 1 meter road on Imam Bonjol Selatan section, and setting off street parking on Imam Bonjol Selatan Road, Captain Piere Tendean, and Pandanaran. Keywords : EMME2 version 9.5, road network system performance, traffic problems, one - way system
Implementasi Inaportnet dalam Pelayanan Terpadu Satu Pintu di Pelabuhan Tanjung Perak Surabaya Malisan, Johny; Tresnawati, Wiwit
Warta Penelitian Perhubungan Vol. 31 No. 2 (2019): Warta Penelitian Perhubungan
Publisher : Sekretariat Badan Penelitian dan Pengembangan Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/warlit.v31i2.1267

Abstract

AbstrakDalam rangka meningkatkan pelayanan terhadap kapal dan barang di pelabuhan, pemerintah mengeluarkan berbagai regulasi agar lebih efisien dan menarik investasi sehingga kegiatan ekonomi Indonesia terus meningkat. Salah satu regulasi yang dikeluarkan adalah kebijakan Pelayanan Terpadu Satu Pintu (PTSP) secara elektronik atau dikenal dengan nama Indonesia National Single Window (INSW). Inaportnet merupakan salah satu bagian dari implementasi program INSW yang merupakan sistem elektronik dalam pelayanan pengurusan dokumen kepelabuhanan (bongkar muat) dan dokumen kapal. Inaportnet sebagai portal yang dioperasikan dan diintegrasikan ke seluruh pola kegiatan pelayanan terhadap kapal dan barang ternyata masih belum memberikan pelayanan secara cepat, misalnya masih sering terjadi gangguan perencanaan kapal sandar, pemanduan, dan bongkar muat. Oleh karena itu, penulis melakukan penelitian dengan menggunakan metode gap analysis dengan melihat beberapa aspek seperti teknis operasional, legalitas, dan kelembagaan. Penelitian dilakukan di Pelabuhan Tajung Perak melalui wawancara dan pengedaran kuesioner untuk mengetahui penilaian responden yang sebagian besar adalah para pengusaha pelayaran. Hasil penelitian menyatakan bahwa meskipun telah banyak yang merasa nyaman dengan sistem inaportnet, tetapi masih ditemukan beberapa hal yang perlu peningkatan atau perbaikan agar meningkatkan kepuasan para pengguna jasa kepelabuhanan antara lain pelayanan labuh, pandu, tunda, dan tambat (PPKB-D), pelayanan Daftar Urutan Bongkar (DUB), rencana kegiatan muat dan penerbitan Kartu Stack Ekspor (KSE), pengurusan dokumen Persetujuan Ekspor (PE), dan perizinan karantina.Kata kunci: Pelayanan terpadu satu pintu, Inaportnet.AbstractInaportnet Implementation in One Door Integrated Services at Tanjung Perak Harbor in Surabaya: In order to improve services for ships and goods in ports, the government issued various regulations to make it more efficient and attract investment so that Indonesia's economic activities continue to increase. One of the regulations issued is One Stop Integrated Services (PTSP) policy electronically known as the Indonesia National Single Window (INSW). Inaportnet is one part of the implementation of INSW program which is an electronic system in the management of port documents (loading and unloading) and ship documents. Inaportnet as a portal that is operated and integrated into all patterns of service activities for ships and goods, apparently still does not provide services quickly, for example there are still frequent interruptions in berth ship planning, scouting, loading and unloading. Therefore, the authors conducted a study using the gap analysis method by looking at several aspects such as operational technicalities, legality, and institutions. The study was conducted at the Port of Tajung Perak through interviews and questionnaires to determine the assessment of respondents who were mostly shipping entrepreneurs. The results of the study stated that although there were many who felt comfortable with the Inaportnet system, there were still some things that needed to be improved in order to be more satisfying for port service users, including landing, scouting, delaying and mooring services (PPKB-D), list services order of unloading (DUB), planned loading and issuance of export stack cards (KSE), processing of export approval documents (PE), and quarantine license.Keywords:  One Stop Integrated Services, Inaportnet.
Efektivitas dan Efisiensi Program Tol Laut berbasis AHP (Studi Kasus: Pelabuhan Tahuna) Kristini, Florentina; Bambang, Azis Nur; Handoko, Wisnu; Priadi, Antoni Arif
Warta Penelitian Perhubungan Vol. 31 No. 2 (2019): Warta Penelitian Perhubungan
Publisher : Sekretariat Badan Penelitian dan Pengembangan Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/warlit.v31i2.1269

Abstract

AbstrakTol laut merupakan program pemerintah Indonesia yang bertujuan untuk meningkatkan konektivitas antarwilayah, pemerataan distribusi barang dan mengurangi disparitas harga antara wilayah Barat Indonesia dan wilayah Timur Indonesia. Perencanaan tol laut dimulai pada akhir tahun 2015 dan telah berjalan selama tiga tahun. Tujuan penelitian ini adalah untuk menganalisa nilai efektivitas dan efisiensi pelaksanaan program tol laut sekaligus menganalisa faktor dan subfaktor yang menjadi prioritas utama dengan menggunakan metode analisis Analitical Hierarchy Process (AHP).  Jenis data yang dikumpulkan adalah data primer dan sekunder. Pengumpulan data primer dengan melakukan wawancara terhadap responden untuk pengisian kuesioner dalam penentuan nilai pembobotan yang kemudian diolah dengan menggunakan AHP dan nilai variabel yaitu nilai yang diberikan oleh responden terkait kondisi dari kriteria dan subkriteria berdasarkan Skala Likert. Pengumpulan data sekunder diperoleh dari Direktorat Lalu Lintas dan Angkutan Laut yakni berupa data realisasi tol laut terkait jumlah pelayaran, jumlah muatan, dan jenis muatan. Penelitian dilakukan kepada PT Pelayaran Nasional Indonesia Cabang Surabaya selaku operator kapal tol laut pada trayek 4. Responden dalam penelitian ini meliputi Kepala Urusan Pemasaran Penjualan Jasa, Staf Administrasi dan Umum, Manajer Tol Laut, dan Kepala Sub Cabang Tahuna. Penelitian ini dibatasi hanya untuk trayek 4 yang melalui Pelabuhan Tanjung Perak – Makassar - Tahuna. Hasil penelitian memperlihatkan bahwa program tol laut berjalan cukup efektif. Untuk meningkatkan efektivitas dan efisiensinya, faktor yang harus diutamakan adalah faktor infrastruktur dan faktor biaya. Adapun subfaktor yang perlu diprioritaskan adalah subfaktor multimoda, subfaktor infrastruktur sekitar pelabuhan dan subfaktor biaya kontainer.Kata kunci: AHP, efektivitas program, efisiensi distribusi, faktor prioritas, tol laut.AbstractThe Effectiveness and Efficiency of Sea Highway Program Based on AHP (Case Study: Tahuna Harbour): Sea highway is an Indonesian government program that aims to improve connectivity between regions, equitable distribution of goods and reduce price disparities between Western and Eastern regions of Indonesia. Sea highway planning began at the end of 2015 and has been running for 3 years. The purpose of this study was to analyze the effectiveness and efficiency of the implementation of the sea highway program and analyze the factors and sub factors that were the top priority using the Analitical Hierarchy Process (AHP) analysis method. The data collected were primary and secondary data. Primary data collection were done by asking respondents to fill in the questionnaire that determined the value which was then processed using AHP and variable values, namely the value given by the respondent related to the condition of the criteria and sub-criteria based on a Likert Scale. Secondary data was obtained from the Directorate of Sea Traffic and Transport in the form of Sea highway realization data related to the number of shipping, the number of loads, and the type of cargo. This research was conducted to PT. Pelayaran Nasional Indonesia Surabaya Branch as the ship operator of the sea highway route 4. The respondents in this study were the Head of Marketing Services Sales Services, Administrative and General Staff, Sea highway Managers, and the Head of Tahuna Sub-Branch. This study was limited to route 4 that passed through the Port of Tanjung Perak - Makassar - Tahuna. The results showed that the sea highway road program was quite effective. To increase its effectiveness and efficiency, infrastructure and cost factors must be prioritized. Meanwhile the sub factors that needed to be prioritized were multimodal, infrastructure around the port and container cost.Keywords: AHP, program effectiveness, distribution efficiency, factor priority, maritime highway road.
Analisis Distribusi Beban pada Kendaraan Angkutan Barang Sesuai dengan Konfigurasi Axle Sianipar, Arbie
Warta Penelitian Perhubungan Vol. 32 No. 1 (2020): Warta Penelitian Perhubungan
Publisher : Sekretariat Badan Penelitian dan Pengembangan Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/warlit.v32i1.1270

Abstract

AbstrakSalah satu penyebab terjadinya penurunan umur rencana konstruksi jalan adalah muatan berlebih (overload) pada kendaraan angkutan barang. Overload adalah kondisi berat total kendaraan lebih besar daripada jumlah berat yang diizinkan. Besaran berat angkutan barang yang diizinkan oleh pemerintah sesuai dengan surat edaran Direktur Jenderal Perhubungan Darat Nomor SE.02/AJ.208/DRJD/2008. Tujuan penelitian ini  ialah  menganalisis distribusi beban pada kendaraan angkutan barang dengan beberapa jenis konfigurasi axle (sumbu) dan memberikan rekomendasi teknis kepada pihak terkait dalam rangka pengendalian muatan berlebih pada kendaraan angkutan barang. Berdasarkan wawancara dengan Kasatpel UPPKB Losarang dan pengamatan langsung kendaraan yang kelebihan muatan, serta hasil pencatatan pelanggaran di UPPKB Losarang pada November 2018, analisis dengan penghitungan Vehicle Damage Factor (VDF) menghasilkan angka di atas toleransi, 3,89. Namun, setelah penambahan sumbu dengan roda ganda angka VDF pada beberapa kendaraan berkurang menjadi < 3,89. Hal ini mengindikasikan bahwa penambahan sumbu (multiaxle) mampu mengurangi tingkat kerusakan jalan walaupun terdapat batas maksimum yang ditetapkan Agen Tunggal Pemegang Merek (APTM). Selain dapat mengurangi tingkat kerusakan jalan, batasan tersebut juga dapat menjamin keselamatan perjalanan.Kata kunci: Distribusi beban, angkutan barang, UPPKB Losarang. AbstractAnalysis of Load Distribution in Freight Vehicles According to Axle Configurations: A reason for the decline in the age of road construction plans is the overloading of freight vehicles. Overload is a condition where the total weight of a vehicle is greater than the amount of weight allowed. The legally accepted weight of freight vehicles is according to the circular letter issued by the General Directorate of Land Transportation No. SE.02/AJ.208/DRJD/2008. This study was designed to analyze the load distribution in freight vehicles with several types of axle configurations and to provide technical recommendations to related parties in the context of overloading control. Based on an interview with UPPKB Losarang Kasatpel and direct observation of overloaded vehicles—whose results were consistent with the violation listing obtained from UPPKB Losarang in November 2018, the calculated Vehicle Damage Factor (VDF) exceeded the upper threshold, i.e., 3.89. However, after adding the axis with double wheels, the VDF of some of the vehicles observed decreased to <3.89. This result indicates that the addition of axis (multi-axle) up to the maximum limit set by the Sole Trademark Holder Agent (APTM) can reduce the level of damage that freight vehicles cause to the road and, at the same time, ensure travel safety.Keywords: Load distribution, freight transportation, UPPKB Losarang.
Pengaruh Kualitas Layanan dan Nilai Pelanggan Terhadap Loyalitas Penumpang Garuda Indonesia di Bandar Udara Radin Inten II Lampung Subekti, Sitti
Warta Penelitian Perhubungan Vol. 31 No. 2 (2019): Warta Penelitian Perhubungan
Publisher : Sekretariat Badan Penelitian dan Pengembangan Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/warlit.v31i2.1271

Abstract

AbstrakKualitas layanan, nilai pelanggan, dan loyalitas penumpang menjadi hal penting bagi maskapai penerbangan untuk bertahan dalam persaingan bisnis. Penelitian ini dilakukan untuk menganalisis kontribusi kualitas pelayanan terhadap loyalitas penumpang Garuda Indonesia, kontribusi nilai pelanggan terhadap loyalitas penumpang Garuda Indonesia, dan kontribusi kualitas pelayanan dan nilai pelanggan secara bersama-sama (simultan) terhadap loyalitas penumpang Garuda Indonesia di Bandar Udara Radin Inten II Lampung. Sampel penelitian yang digunakan berjumlah 103 responden. Data primer dikumpulkan dengan kuesioner berskala Likert 5 (lima). Analisis jalur (path analysis) digunakan untuk mengolah data penelitian dengan bantuan program SPSS versi 23. Hasil penelitian ini menunjukkan bahwa kualitas layanan berkontribusi signifikan positif terhadap loyalitas penumpang, nilai pelanggan berpengaruh signifikan positif terhadap loyalitas penumpang, dan kualitas layanan dan nilai pelanggan secara bersama-sama (simultan) berpengaruh signifikan terhadap loyalitas penumpang. Hal ini berarti bahwa kualitas pelayanan dan nilai pelanggan yang tinggi akan meningkatkan loyalitas penumpang Garuda Indonesia di Bandar Udara Radin Inten II Lampung.Kata kunci : Kualitas pelayanan, loyalitas penumpang, nilai pelanggan.  AbstractThe Effect of Service Quality and Customer’s Value on Garuda Indonesia Passenger Loyalty at Radin Inten II Airport in Lampung: The service quality, customer’s value, and passenger’s loyalty are important for airlines in order to survive in the business competition. This study was conducted to analyze the contribution of service quality toward the passenger’s loyalty of Garuda Indonesia, the contribution of customer’s value toward the passenger’s loyalty of Garuda Indonesia, and the contribution of both service quality and customer’s value (simultaneously) toward the passenger’s loyalty of Garuda Indonesia at Radin Inten II Airport in Lampung. The research sample used was 103 respondents. Primary data were collected using 5  Likert scale questionnaire. Path analysis was used to analyze the data and it was done using SPSS version 23. The results of this study indicated that the service quality significantly contributed to the passenger’s loyalty, customer value had a positive effect on passenger’s loyalty, and both service quality and customer’s value simultaneously affected the passenger’s loyalty. It meant that high quality service and customer’s value would increase the passenger’s loyalty of Garuda Indonesia at Radin Inten II Airport in Lampung.Keywords: Service quality, passangers loyality, customer value.
Kinerja Pelayanan Bus dan Terminal Antar Lintas Batas Negara Sei Ambawang Maulidya, Ichda
Warta Penelitian Perhubungan Vol. 32 No. 2 (2020): Warta Penelitian Perhubungan
Publisher : Sekretariat Badan Penelitian dan Pengembangan Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/warlit.v32i2.1307

Abstract

AbstrakTerminal Sei Ambawang sebagai Terminal Antar Lintas Batas Negara (ALBN) yang terletak di Provinsi Kalimantan Barat dibangun untuk meningkatkan konektivitas antarwilayah, baik di dalam negeri maupun dengan wilayah negara tetangga dan meningkatkan pelayanan bagi para pengguna bus dan terminal. Keberadaan Terminal Sei Ambawang diharapkan dapat memudahkan masyarakat dalam mengakses wilayah negara tetangga untuk mendongkrak kegiatan perekonomian maupun sosial. Penelitian ini menganalisis kinerja pelayanan bus dengan melibatkan sebanyak 31 indikator yang dikaji dan Terminal Sei Ambawang sebanyak 41 indikator yang dikaji menggunakan Indeks Kepuasan Masyarakat (IKM). Pengukuran dilakukan terhadap 60 responden menggunakan skala Likert. Dari hasil penelitian, diketahui bahwa tingkat kepuasan pengguna terhadap kinerja pelayanan bus dan terminal di Terminal Sei Ambawang masing-masing sebesar 74,54% dan 71,73%. Hal ini menandakan bahwa para pengguna bus dan terminal merasa puas terhadap kinerja pelayanan di Terminal Sei Ambawang. Atribut tertinggi dalam kepuasan kinerja pelayanan bus adalah keahlian pengemudi dan kemudahan mendapatkan tiket dengan nilai rata-rata sebesar 3,01 sehingga atribut tersebut perlu dijaga kualitasnya, sedangkan nilai IKM terendah terletak pada atribut tanda pengenal bagasi dengan nilai rata-rata sebesar 2,7. Oleh karena itu, untuk meningkatkan kinerja pelayanan bus ke depannya, pihak operator bus perlu memberikan tanda pengenal bagasi pada setiap barang bawaan para penumpang yang berisi identitas penumpang agar mudah dikenali, tidak tertukar, dan terjamin keamanannya. Di sisi lain, atribut tertinggi dalam kepuasan kinerja pelayanan terminal meliputi atribut kondisi jalur kedatangan bus, rambu/petunjuk dalam terminal, dan keteraturan sistem naik turun penumpang dengan nilai rata-rata sebesar 3,13. Hal ini menandakan bahwa ketiga atribut tersebut dalam kondisi baik dan memadai. Namun, atribut keberadaan Anjungan Tunai Mandiri (ATM) merupakan atribut dengan nilai IKM terendah, yaitu sebesar 2,10. Dengan demikian, pihak penyelenggara Terminal Sei Ambawang perlu menyediakan fasilitas ATM untuk perbaikan kinerja pelayanan terminal ke depannya.Kata kunci: Sei Ambawang, kinerja pelayanan bus dan terminal, dan Indeks Kepuasan Masyarakat (IKM)AbstractService Performance of Bus and Inter-State Border Terminal of Sei Ambawang: Sei Ambawang Terminal as an Inter-State Border (ALBN) Terminal located in West Kalimantan Province was built to improve connectivity between regions, both domestically and with neighboring countries and to improve services for bus and terminal users. The existence of the Sei Ambawang Terminal is expected to facilitate the community in accessing neighboring countries to boost economic and social activities. This study analyzed the performance of bus services by involving 31 indicators studied and Sei Ambawang Terminal of 41 indicators using the Customer Satisfaction Index (CSI). The measurement was made on 60 respondents using a Likert scale. From the results, it is known that the levels of user satisfaction on the performance of bus and terminal services in the Sei Ambawang Terminal were 74.54% and 71.73% respectively. It indicates that bus and terminal users were satisfied with the service performance at Sei Ambawang Terminal. The highest attributes in bus service performance satisfaction were the drivers’ expertise and ease in getting tickets with an average value of 3.01 so that the quality of the attributes need to be maintained, while the lowest CSI value was the attribute of baggage identification with an average value of 2.7. Therefore, to improve the performance of bus service, it needs to provide baggage identification on each passenger’s luggage containing passenger data so that they are easily recognized, not exchanged, and safety guaranteed. On the other hand, the highest attributes in the satisfaction of terminal service performance included the attributes of bus arrival lane conditions, signs/directions in the terminal, and the regularity of load and unload passenger’s system with an average value of 3.13. It indicates that the three attributes were in good and adequate condition. However, the attribute of the Automatic Teller Machine (ATM) was at the lowest CSI value, which was 2.10. Therefore, the operator of Sei Ambawang Terminal needs to provide ATM facilities to improve the performance of the terminal services in the future.Keywords: Sei Ambawang, bus and terminal service performance, and Customer Satisfaction Index (CSI).
Kajian Pra-Implementasi Aplikasi Layanan pada Bus Rapid Transit Purwokerto-Purbalingga: Perspektif Penumpang Wanita Romadlon, Fauzan; Lestari, Ratna Dwi; Lestiana, Firdhayanti; Putri, Nuansa Aita
Warta Penelitian Perhubungan Vol. 32 No. 2 (2020): Warta Penelitian Perhubungan
Publisher : Sekretariat Badan Penelitian dan Pengembangan Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/warlit.v32i2.1318

Abstract

Operasional Bus Rapid Transit (BRT) Purwokerto-Purbalingga didominasi oleh wanita. Wanita mempunyai karakteristik perjalanan yang berbeda dengan pria, dimana mereka lebih sering menggunakan transportasi umum sehingga dibutuhkan peningkatan pelayanan BRT. Salah satu pendekatan yang dapat diimplementasikan adalah dengan aplikasi layanan. Penelitian ini dilakukan untuk mengetahui perspektif penumpang wanita dalam kaitannya dengan ketiga aspek pelayanan, yaitu financing, kenyamanan, dan traceability. Metode yang digunakan adalah survei dan observasi langsung ke penumpang wanita BRT di Purwokerto dan Purbalingga. Hasil yang diperoleh adalah pada aspek financing, faktor signifikansi dipengaruhi oleh jenis pekerjaan penumpang wanita. Sedangkan aspek kenyamanan dan traceability dipengaruhi faktor rasio umur, domisili, dan kepemilikan kendaraan pribadi penumpang wanita BRT. Ketiga aspek ini dapat diterapkan dengan sebuah aplikasi layanan yang berfokus pada e-payment, BRT location tracking, dan bus capacity information demi mendukung keamanan dan kenyamanan penumpang wanita BRT.Kata kunci: Aplikasi Layanan, Perspektif, Penumpang Wanita, Bus Rapid Transit, Purwokerto-Purbalingga. AbstractPre-implementing Study of Service Application on Purwokerto-Purbalingga Bus Rapid Transit: Perspective of Female Passengers: The operations of Purwokerto-Purbalingga Bus Rapid Transit (BRT) are dominated by women. Women have different travel characteristics than men, where they use public transportation more often, so an increase in BRT services is needed. One approach that can be implemented is a service application. This study was conducted to determine the perspective of female passengers in terms of three aspects of services, including financing, comfort, and traceability. The method used was a survey and direct observation of BRT female passengers in Purwokerto and Purbalingga. The obtained results in the aspect of the financing were that the significant factor was affected by the type of work of female passengers. Meanwhile, the comfort and traceability aspects were affected by the ratio of age, residence, and ownership of private vehicles. These three aspects can be applied with a service application that focuses on e-payment, BRT location tracking, and bus capacity information to support the safety and comfort of BRT female passengers.Keywords: Service Application, Perspective, Female Passengers, Bus Rapid Transit, Purwokerto-Purbalingga.
Pengaruh Bandar Udara Abdul Rachman Saleh terhadap Pengembangan Kegiatan MICE di Kota Malang Sasongko, R Widodo Djati
Warta Penelitian Perhubungan Vol. 32 No. 1 (2020): Warta Penelitian Perhubungan
Publisher : Sekretariat Badan Penelitian dan Pengembangan Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/warlit.v32i1.1333

Abstract

AbstrakDalam mengembangkan kegiatan MICE (Meeting, Incentives, Convention, and Exhibition) di Kota Malang, diperlukan peningkatan pelayanan Bandar Udara (Bandara) Abdul Rachman Saleh berupa pengadaan penerbangan internasional. Hal ini karena bandara tersebut baru sebatas melayani penerbangan domestik. Penelitian ini bertujuan untuk menganalisis potensi kegiatan MICE di Kota Malang dan peran Bandar Udara Abdul Rachman Saleh dalam membuat strategi pengembangan kegiatan MICE berdasarkan faktor pendorong dan penghambatnya. Metode analisis data menggunakan metode analisis deskripsi dan analisis medan kekuatan. Berdasarkan hasil analisis, Bandar Udara Abdul Rachman Saleh berpengaruh kuat terhadap pengembangan kegiatan MICE. Hal tersebut sejalan dengan faktor pendorong lain yang juga berpengaruh kuat, yaitu peningkatan kegiatan yang bersifat internasional dan kegiatan MICE yang terintegrasi. Dengan demikian, Bandar Udara Abdul Rachman Saleh dapat diusulkan menjadi bandara internasional agar dapat bersinergi dengan upaya lainnya, seperti peningkatan daya tarik wisata dalam bentuk paket wisata, peningkatan kualitas moda transportasi darat, dan penyelenggaraan kegiatan internasional.Kata kunci: Bandara Abdul Rachman Saleh, pengembangan kegiatan MICE, Kota Malang The Influence of Abdul Rachman Saleh Airport on MICE Activities Development in Malang City: Meeting-Incentives-Convention-Exhibition (MICE) activities in Malang require Abdul Rachman Saleh Airport to serve direct international flights, but until now this airport has only served domestic flights. This study analyzed the potential of international MICE activities in Malang City and the role of Abdul Rachman Saleh Airport in the strategy to organize international MICE activities based on driving and inhibiting factors using descriptive analysis and force field analysis methods. Findings show that Abdul Rachman Saleh Airport has a strong influence on the development of MICE activities, which is consistent with other strong driving factors, namely increasing international activities and integrated MICE activities. For these reasons, this study proposes Abdul Rachman Saleh Airport as an international airport that can serve direct international flights and, as a result, synergize with other efforts to, among other things, increase tourist attraction (included in tour packages), improve the quality of land transportation modes, and organize international activities.Keyword: Abdul Rachman Saleh Airport, MICE event development, Malang City

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