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Haryo Kunto
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Jurnal Inovasi Administrasi Negara Terapan
Published by Universitas Negeri Surabaya
ISSN : -     EISSN : 30261805     DOI : -
Core Subject : Economy, Humanities, Science, Social,
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences
Jurnal Inovasi Administrasi Negara Terapan (Inovant) adalah jurnal peer-review yang diterbitkan tiga kali dalam setahun dengan akses terbuka. Inovant diterbitkan sejak tahun 2023 oleh Prodi Sarjana Terapan Administrasi Negara, Fakultas Vokasi, Universitas Negeri Surabaya. Jurnal ini mencakup pembahasan terkait Kebijakan Publik, Manajemen Pelayanan Publik, Pemerintahan, Manajemen Kepegawaian, dan Inovasi terapan di sektor publik.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 185 Documents
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Analisis Aplikasi E-Buddy Pada Pengelolaan Arsip Surat Masuk (Studi Pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Sidoarjo) Mulyoto, Syafira Tabithasari; Utami, Dian Arlupi
Jurnal Inovasi Administrasi Negara Terapan (Inovant) Vol. 1 No. 1 (2023): Kebijakan dan Tatakelola Lembaga Publik untuk Tujuan Pembangunan Berkelanjutan
Publisher : Universitas Negeri Surabaya

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Abstract

E-Buddy makes incoming mail documents more organised, fast processing and can be carried out remotely. However, in its implementation, problems were found that hindered the archive management process such as the E-Buddy application system being down during working hours, errors in the mail distribution process, and archive management activities carried out by student interns. The purpose of this research is to analyse the E-Buddy Application in the Management of Incoming Letter Archives. This research uses Read and Ginn's (2010) theory related to the life cycle of electronic archives including creation and storage, use and distribution, maintenance, and disposition. The type of research uses descriptive qualitative. The results showed that the creation and storage process carried out had been running well but the input process was carried out by student interns, the process of using and distributing E-Buddy was running well because it facilitated the search for document retrieval and the distribution of letters was carried out digitally but it was found that the letter distribution process was hampered due to miss perceptions on the subject of the letter, the maintenance process had not been running ideally because an archive retention schedule had not been carried out and E-Buddy was down during working hours due to maintenance and a high number of accesses, and the archive disposition process had not been running because there were no rules regarding the method of document destruction in E-Buddy. The suggestions proposed are the need for accuracy in reading incoming letters to minimise distribution errors, the need for a document retention schedule, the creation of rules or guidelines related to the method of destruction or electronic documents, the management of incoming letters is carried out by DPMPTSP employees or by adding employees to the position, the E-Buddy maintenance process can be carried out outside working hours and increasing access capacity on the server to reduce downtime in the E-Buddy application.
Analisis Sistem Penyimpanan Arsip Aktif Pada Unit Pengolah Bidang Perizinan Kantor Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kabupaten Sidoarjo Mifta, Aisha Rahma; Utami, Dian Arlupi
Jurnal Inovasi Administrasi Negara Terapan (Inovant) Vol. 1 No. 1 (2023): Kebijakan dan Tatakelola Lembaga Publik untuk Tujuan Pembangunan Berkelanjutan
Publisher : Universitas Negeri Surabaya

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Abstract

Archives are important and must be managed, especially storage, so that their use value and security can be maintained. The purpose of this study is to analyze how the active archive storage procedure and what obstacles occur during the active archive storage process in the licensing field processing unit of the Sidoarjo Regency One-Stop Investment and Integrated Services Office. This type of research is descriptive qualitative, data collection through observation, interviews, and documentation. The results of this study are that the active archive storage procedure in the licensing field of the Sidoarjo Regency DPMPTSP has not been implemented optimally because several steps in the guidelines are not implemented properly, namely not having an index list, the obstacles that occur are the lack of human resources, inadequate infrastructure in terms of conditions, and the absence of an Archive Storage SOP. The suggestions given are that archive officers must make a list / index card to facilitate the structuring and rediscovery of archives if needed at any time, especially since the storage system used is based on the subject / problem of the archive which requires having an index list / card, adding employees who handle archives and training for staff who help, updating infrastructure in accordance with archival standards, and making a new Active Archive Storage SOP tailored to the stages carried out for archive storage in the licensing field.
Peran Legislator Perempuan Dalam Revisi Perda Tentang Penyelenggaraan Perlindungan Anak Di DPRD Surabaya Pramudita, Thania; Lestari, Yuni
Jurnal Inovasi Administrasi Negara Terapan (Inovant) Vol. 1 No. 1 (2023): Kebijakan dan Tatakelola Lembaga Publik untuk Tujuan Pembangunan Berkelanjutan
Publisher : Universitas Negeri Surabaya

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Abstract

Peran anggota perempuan dalam memenuhi kebutuhan khususnya perempuan kurang maksimal sehingga menimbulkan berbagai masalah seperti kekerasan seksual terhadap perempuan dan anak, pengarusutamaan gender yang kurang terlaksana dengan baik, Peraturan Daerah dalam mewujudkan kebutuhan kebijakan responsif gender sedikit. Tujuan dari penelitian ini adalah mendeskripsikan Peran Anggota Perempuan DPRD Kota Surabaya terkait peran dalam pembuatan peraturan daerah Kota Surabaya terkait perlindungan anak dan perempuan. Dalam penelitian ini menggunakan metode penelitian deskriptif dengan pendekatan kualitatif. Penelitian ini menggunakan teknik analisa data yaitu teknik purposive sampling.Hasil dari 4 fungsi dalam menggunakan peran kepemimpinan perempuan yang baik adalah fungsi perintah sebagai komunikator sudah sesuai dengan tugas,wewenang dan fungsi sebagai seorang legislator. Fungsi konsultatif sebagai bentuk komunikasi dua arah yang memiliki feed back yang baik mengenai kebijakan tersebut. Fungsi partisipasi sebagai bentuk bukti peran nyata anggota DPRD Perempuan Kota Surabaya dalam menjalankan tugas,wewenang dan fungsinya sebagai seorang legislator dalam Revisi Peraturan Daerah. Fungsi delegasi sebagai pelimpahan wewenang kepada salah satu anggota bawahan/pengikutnya. Fungsi partisipasi memiliki kelemahan pada kesibukan setiap Anggota DPRD Perempuan Kota Surabaya dalam menjalankan tugasnya sehingga terkadang adanya kegiatan diluar kantor yang membuat mereka harus meninggalkan rapat, sehingga hal ini harus ditegaskan lagi dan dihimbau bahwa kehadirannya sangat penting dalam setiap proses. Fungsi delegasi memiliki kelemahan pelimpahan kewenangan dalam pengawasan yang diwakilkan oleh anggota bawahan/pengikutnya membuat kurang terlihat perannya saat melaksanakan Revisi Perda,sehingga dalam melakukan tersebut harus benar-benar mereka sendiri yang mengawasi kebijakan tersebut berjalan dengan baik atau tidak.
Efektivitas Pelayanan Kesehatan Melalui Electronic Government (Studi Kasus Pada Elektronik Sistem Kesehatan Lamongan "eSikla" di Puskesmas Deket Kecamatan Deket Kabupaten Lamongan) Takharus Awal, Annisa Zahra; Noviyanti
Jurnal Inovasi Administrasi Negara Terapan (Inovant) Vol. 1 No. 1 (2023): Kebijakan dan Tatakelola Lembaga Publik untuk Tujuan Pembangunan Berkelanjutan
Publisher : Universitas Negeri Surabaya

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Abstract

The purpose of this research is to analyze, and describe the effectiveness of health services through Electronic Health Lamongan (eSikla) at Puskesmas Deket. Electronic Health System Lamongan (eSikla) is a health information system developed to assist officers at each health center in Lamongan Regency, including the Deket Health Center, Deket District, Lamongan Regency. Data collection techniques used in this research include: interviews, observations, and documentation with purposive sampling technique where the research subjects in this study consisted of: eSikla program managers at the Lamongan Regency Health Office, Deket Puskesmas officers and Deket Puskesmas visitors. The data sources used are primary and secondary data sources with data analysis techniques including: data reduction, data presentation and conclusion drawing. This type of research is descriptive qualitative research with five indicators of effectiveness from Siagian as a theoretical basis, while the five indicators include: Human resources (HR), Funds, Facilities and infrastructure, Quantity and Quality and also Time. The results of the research show that health services through the Electronic Health System Lamongan "eSikla" at Puskesmas Deket Deket District, Lamongan Regency are still not effective. It is because of the five indicators put forward by Siagian, four of them are still not effective with the following description: Human resource indicators are less effective because not all officers can operate eSikla via computer. Fund indicators are also less effective due to the lack of funds or budget for updating or improving the quality of eSikla applications and server maintenance, facilities and infrastructure can be said to be effective because they are in accordance with the provisions of the Lamongan District Health Office, quality and quantity are also less effective because there are several obstacles related to the quality of the eSikla application, and time indicator is also not effective because implementation is often delayed.
Implementasi Kebijakan Kependudukan (Studi Pada program Cedak Mas Pada Pelayanan Pembuatan KTP-el di Kecamatan Kenduruan Kabupaten Tuban) Widyaningtyas, Dwi; Noviyanti
Jurnal Inovasi Administrasi Negara Terapan (Inovant) Vol. 1 No. 1 (2023): Kebijakan dan Tatakelola Lembaga Publik untuk Tujuan Pembangunan Berkelanjutan
Publisher : Universitas Negeri Surabaya

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Abstract

Program Cedak Mas (Cepat, Dekat, Masyarakat) merupakan suatu-program pelayanan-administrasi-kependudukan-Dinas-Kependudukan-dan-Pencatatan Sipil Kabupaten Tuban yang bertujuan memudahkan dan mendekatkan pelayanan kepada masyarakat dalam pembuatan hingga pencetakan dokumen kependudukan cukup di Unit Pelayanan Terpadu (UPT) Kecamatan saja, masyarakat-tidak-perlu jauh-jauh-datang di-kantor Dispendukcapil ataupun Mall Pelayanan Publik. Penelitian ini bertujuan untuk mendeskripsikan-dan-menganalisis terkait implementasi kebijakan kependudukan (studi pada program Cedak Mas pada pelayanan pembuatan KTP-el di Kecamatan Kenduruan Kabupaten Tuban). Jenis penelitian yaitu deskriptif dengan pendekatan kualitatif. Teknik pengumpulan data yaitu observasi, wawancara dan dokumentasi dengan teknik purposive sampling. Subjek penelitian yaitu Kepala Seksi Pemanfaatan Data dan Inovasi Pelayanan, Kepala Seksi Pelayanan Umum, Operator Program Cedak Mas serta masyarakat yang menggunakan program cedak mas. Sumber data menggunakan data primer dan data sekunder. Teknik analisa data yaitu pengumpulan data, reduksi data, penyajian data dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa pada indikator komunikasi belum terlaksana dengan baik, karena kurangnya sosialisasi yang dilakukan kepada masyarakat. Indikator sumber daya belum terlaksana dengan baik, karena tidak adanya sumber daya anggaran dan sarana prasarana yang belum optimal. Indikator disposisi, sudah terlaksana dengan baik, karena pelaksana kebijakan telah menjalankan program sesuai dengan tugas dan fungsinya. Indikator struktur birokrasi belum terlaksana dengan baik, karena pada aspek SOP belum terlaksana dengan maksimal, karena penyelesaian dokumen tidak sesuai dengan estimasi waktu yang ditentukan dalam SOP.
Analisis Survei Kepuasan Masyarakat Pada Pelayanan Kesehatan Ibu Dan Anak (KIA) Di Puskesmas Gayungan Kota Surabaya Putri Fatahillah, Ratu Egalitarian; Noviyanti
Jurnal Inovasi Administrasi Negara Terapan (Inovant) Vol. 1 No. 1 (2023): Kebijakan dan Tatakelola Lembaga Publik untuk Tujuan Pembangunan Berkelanjutan
Publisher : Universitas Negeri Surabaya

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Abstract

The maternal and child health service program (MCH) is carried out to ensure maternal and child health and reduce maternal and infant mortality rates which are still very high but complaints are still found related to services felt by the community. Therefore, this study aims to analyze the results of the Community Satisfaction Index (IKM) on MCH services at the Gayungan health center in Surabaya. Using a descriptive method with a quantitative approach to measure public satisfaction with MCH services provided by the Gayungan Health Center in accordance with the Regulation of the Minister of State Apparatus Empowerment and Bureaucratic Reform Number 14 of 2017 concerning Guidelines for the Preparation of Community Satisfaction Surveys for Public Service Organizing Units. The sampling technique uses Accidental Sampling with a population of 1,440 people and a sample of 94 people, using data collection techniques, namely observation, questionnaires, interviews, and documentation. The results showed that the value of SMIs for MCH services was included in the category "B" or "GOOD" with the acquisition of an IKM conversion value of 77.61. Indicators on MCH services that have provided satisfaction, namely the system of mechanisms and procedures, costs / tariffs, product specifications of service types, competence of implementers need to be maintained. Meanwhile, indicators that still have to improve are requirements, completion time, executive behavior, and infrastructure, and indicators that must be improved, namely handling complaints, suggestions and inputs.
TINGKAT KEPUASAN MASYARAKAT TERHADAP PELAYANAN ADMINISTRASI KEPENDUDUKAN PADA KELURAHAN KETINTANG KOTA SURABAYA Selvia, Yusniati; Isbandono, Prasetyo
Jurnal Inovasi Administrasi Negara Terapan (Inovant) Vol. 1 No. 2 (2023)
Publisher : Universitas Negeri Surabaya

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Abstract

The increase in the value of IKM for public services in the Ketintang Village, but the reality in the field of service has not met the expectations of the community, due to the facilities and infrastructure that have not been maximized, such as the lack of chairs in the waiting room and the waiting room is not equipped with air conditioning. This type of research is a quantitative descriptive method, measured based on the Regulation of the Minister of Administrative Reform and Bureaucratic Reform of the Republic of Indonesia Number 14 of 2017 concerning Guidelines for Compiling a Community Satisfaction Survey, with a population of 150 people and a sample of 60 respondents. The results of research on population administration services in the Ketintang Village of Surabaya City based on calculations using nine elements obtained seven elements with categorization B "Good" namely: requirements; systems, mechanisms, and procedures; turnaround time; product specification type of service; executor competency; executor behavior; handling, complaints, suggestions and feedback. In addition, the highest IKM score is at the cost (tariff) with an elemental value of 4.00 or an IKM value of 100 and categorized A "Very Good", while the lowest IKM score is facilities and infrastructure with an elemental value of 2.67 or an IKM value of 66 .67 and categorized C "Enough". However, the overall value of IKM population administration services in Ketintang Village, Surabaya City is 81.37 or categorized B "Good". Keywords: Community Satisfaction, Population Administration Services
EVALUASI KEBIJAKAN PERTANAHAN PENYELENGGARAAN PENDAFTARAN TANAH SISTEMATIS LENGKAP (PTSL) DI KABUPATEN LUMAJANG (Studi Kasus di Desa Tukum Kecamatan Tekung Kabupaten Lumajang) Mayori, Nawang; Rosdiana, Weni
Jurnal Inovasi Administrasi Negara Terapan (Inovant) Vol. 1 No. 2 (2023)
Publisher : Universitas Negeri Surabaya

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Abstract

The purpose of this activity is useful for accelerating the issuance of certificates.  This  study uses evaluation theory according to William.N Dunn which has 6 indicators, namely Effectiveness, Efficiency, Adequacy, Flattening, Responsiveness, and Accuracy. Thisstudy uses qualitative methods with a descriptive approach,  data collection techniques with observation, interviews, and documentation. This study describes the evaluation of land policy implementation of complete systematic land registration in Tukum Village, Tekung District, Lumajang Regency. as follows: the assessment of the effectiveness of complete systematic land registration is related to the target of this PTSL which has not been certified from the amount of land in Tukum Village has not been effective.  Efficiency is related to the issuance of land rights certificates that are still not maximized / incomplete in accordance with the time run. Adequacy is related to insufficient juridical data collection personnel. This alignment is related to the results of the registrant community in all hamlets in the Tukum Village area which has been evenly divided. Responsiveness is related to the large number of people who have not participated in this program. This accuracy is in accordance with the predetermined flow, which refers to and is guided by existing regulations.  The suggestions given are: 1) Add juridical data collection officers to make the process accelerate 2). Update juridical data of land that has not been certified periodically 3) In terms of the  complaintcarried out by the Land Office of Lumajang Regency and the Tukum Village Government, it was further improved 4). Provide understanding and awareness of landowners in order to prepare requirements and completeness of juridical data.  Keywords : Government Policy, Legal Certainty of Land Rights, Complete Systematic Land Registration PTSL  
Pelayanan Pada Peminjaman Dan Pencairan Dana Melalui Program Kurnia (Studi Pada Dinas Koperasi Usaha Mikro Dan Tenaga Kerja Kota Kediri) Nirmala, Laylatul; Prastyawan, Agus
Jurnal Inovasi Administrasi Negara Terapan (Inovant) Vol. 1 No. 2 (2023)
Publisher : Universitas Negeri Surabaya

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Abstract

The government as a provider of public services is demanded for its ability to improve service quality, as well as set service standards. Based on the results of initial observations made by researchers in the field, several complaints were found from the public who submitted loan applications to the Kediri City Cooperative Office. So for this reason the purpose of this study is to describe the application of services as well as the inhibiting factors and supporting factors of services in lending and disbursement of funds through the gift program at the Kediri City Cooperative Service. This study uses a qualitative method. Service measurement refers to Law no. 25 of 2009 article 4. The results of the study show that the Kurnia program can be said to have only 7 principles that have been implemented properly by officers, the remaining 5 principles have not been implemented properly by officers, namely the principle of professionalism, the principle of discriminatory, the principle of openness, the principle of facilities for vulnerable and disabled groups and timeliness principle. The inhibiting factor for services in the Kurnia program is the lack of awareness of officers in providing services in accordance with the SOP so that tasks cannot be completed on time. skills of officers in providing services and adequate facilities and infrastructure.  Keywords: Service, Kurnia Program, UMTK Cooperative Service
Analisis Kepuasan Masyarakat Terhadap Pelayanan E-KTP Berdasarkan IKM di Kantor Kecamatan Kabupaten Madiun Dinata, Nadlirotul Azizah; Utami, Dian Arlupi
Jurnal Inovasi Administrasi Negara Terapan (Inovant) Vol. 1 No. 2 (2023)
Publisher : Universitas Negeri Surabaya

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Abstract

In its implementation, the government always tries to provide satisfaction for the community by always improving the quality of its services, but there are still many complaints given to the government for maladministration that occurs in Indonesia. In dealing with this, the government is still trying to improve the services they have in each service delivery unit, one of which is by conducting a community satisfaction survey. This study uses Permenpan RB Number 14 of 2017 which includes 9 indicators, namely requirements, procedures, time, costs, products, employee competence, employee attitudes, handling complaints and infrastructure as research guidelines. Descriptive using a Quantitative approach is the method that will be used in this study. In accordance with the SKM Guidelines, the results of the data tabulation calculation obtained that the E-KTP service in the Geger sub-district obtained a Community Satisfaction Index figure of 80.74 IKM, which at this figure explains that the E-KTP service in Geger District is in the "Good" category. The element that has the highest score is the Cost Element which is 97 which is included in the very good category. and for the elements that have the lowest score, namely the element of facilities and infrastructure with an IKM value of 74 and the element of time settlement which has an IKM score of 75.25 or can be said to be in the category of less good. Keywords: Service, Community Satisfaction, Community Satisfaction Index (SMI)

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