Garuda - Garba Rujukan Digital

Analisis Kualitas Pelayanan Pada Divisi Penertiban Di Bagian Tutupan Dan Sweeping PDAM Surya Sembada Kota Surabaya Hana Ditra, Dinda Nisa; Gamaputra, Gading
Jurnal Inovasi Administrasi Negara Terapan (Inovant) Vol. 1 No. 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Penelitian tugas akhir ini merupakan penelitian yang menggambarkan kualitas pelayanan pada Divisi Penertiban Bagian Tutupan, Bukaan dan Sweeping PDAM Surya Sembada kota Surabaya. Dalam penelitian ini membahas terkait kualitas pelayanan divisi penertiban dengan permasalahan pada Bagian Tutupan, Bukaan dan Sweeping PDAM Surya Sembada kota Surabaya. Permasalahan yang ada pada bagian tutupan, bukaan, dan sweeping ini berkaitan dengan keterlambatan pembayaran dan pelanggaran pelanggan pada divisi penertiban PDAM. Penelitian ini merupakan penelitian deskriptif dengan metode kualitatif untuk mendeskripsikan dengan menggunakan metode survey, wawancara, studi kasus. Sedangkan fokus penelitiannya menggunakan teori dimensi kualitas pelayanan menurut Zeitham yang meliputi Tangibel (Berwujud), Reliability (Kehandalan), Assurance (Jaminan), Responsiveness (Daya Tanggap), Empathy (Empati). Teknik Analisa Data pada penelitian ini dengan teknik Pengumpulan Data, Reduksi Data, Penyajian Data, dan Pengambilan Kesimpulan. Hasil pada penelitian menyimpulkan bahwa pada Tangibel telah dilakukan dengan baik sesuai Standar Operasional Prosedur Penertiban PDAM Surya Sembada Kota Surabaya, untuk Realibility pada indikator kecermatan petugas dalam melayani pelanggan masih terdapat kendala dalam konteks kurang penyampaian informasi terkait pelanggaran, untuk Responsiviness indikator petugas melakukan pelayanan dengan cermat masih terdapat kendala dalam konteks pemberian sanksi yang tidak sesuai pada Standar Operasional Prosedur Penertiban PDAM Surya Sembada Kota Surabaya, untuk Assurance telah dilakukan dengan baik sesuai Standar Operasional Prosedur Penertiban PDAM Surya Sembada Kota Surabaya, dan untuk Empathy indikator telah dilakukan dengan baik sesuai Standar Operasional Prosedur Penertiban PDAM Surya Sembada Kota Surabaya.

Efektivitas Penggunan Teknologi Informasi Dalam Meningkatkan Kualitas Pelayanan Publik (Studi Pada Aplikasi Poedak di Dispenduk Capil Kabupaten Gresik) Yanti Nabilla, Clarizah Rizki; Prastyawan, Agus
Jurnal Inovasi Administrasi Negara Terapan (Inovant) Vol. 1 No. 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

The purpose of this study is to determine the effectiveness of the Poedak application program that has been running so far. The research method used in this study is descriptive qualitative by describing phenomena or events that occur in the field. The research focus is related to the effectiveness of the Poedak application program using Budiani's theory (program objectives, program outreach, program objectives, and program monitoring) and the implementation of services using the Poedak application, including the supporting and supporting factors. In connection with the introduction of a new public service by the Government of Gresik Regency, namely poedak application, the purpose of this research is to conduct a qualitative phenomenological research. Interviews, direct observation, and written notes were used as data collectors. Methods for analyzing data include collecting information, synthesizing it, presenting it, and checking assumptions based on the data. As in the socialization of the program that is carried out less optimally. Through the research process carried out, several suggestions were found that researchers could provide, namely by optimizing the socialization of the Poedak application program to the public, adding information on the official Disdukcapil website about the Poedak application program, and clarifying procedures and administrative rules related to filing services online. Keywords: Efectiveness, Poedak Application, Public Service

Kode Etik Auditor Dalam Pelaksanaan Pemeriksaan Pengaduan Masyarakat Pada Inspektorat Provinsi Jawa Timur Ardianti, Prihatna; Gamaputra, Gading
Jurnal Inovasi Administrasi Negara Terapan (Inovant) Vol. 1 No. 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Tujuan Penelitian ini adalah untuk mendeskripsikan dan menganalisis Kode etik auditor dalam pelaksanaan pemeriksaan pengaduan masyarakat pada Inspektorat Provinsi Jawa Timur. Penelitian ini menggunakan metode kualitatif dengan pendekatan deskriptif. Teknik pengumpulan data menggunakan observasi, wawancara, dokumentasi, sedangkan teknis analisis data menggunakan pengumpulan data, reduksi data, penyajian data, serta verifikasi data. Fokus penelitian ini adalah kode etik auditor dalam pelaksanaan pemeriksaan pengaduan masyarakat pada Inspektorat Provinsi Jawa Timur, kemudian akan diselesaikan menggunakan Peraturan Asosiasi Auditor Intern Pemerintah Indonesia Nomor S – 01/AAIPI/3/2014 yaitu integritas, objektivitas, kerahasiaan, kompetensi, akuntabel, dan profesional. Hasil penelitian dilapangan menunjukan bahwa dalam melaksanakan pemeriksaan Auditor Inspektorat Provinsi Jawa Timur belum sesuai dengan prinsip-prinsip kode etik auditor No S – 01/AAIPI/3/2014 yaitu Integritas adalah Auditor Inspektorat Provinsi Jawa Timur melaksanakan tugasnya jujur dan bertanggungjawab, akan tetapi Auditor Inspektorat Provinsi Jawa Timur dalam melaksanakan tindak lanjut pemeriksaan terdapat kendala banyaknya tugas seorang pimpinan. Objektivitas adalah Auditor Inspektorat Provisni Jawa Timur melaksanakan pemeriksaan secara independensi tidak dipengaruhi oleh pihak manapun. Rahasia adalah Auditor Inspektorat Provinsi Jawa Timur dapat membangun kepercayaan, menghormati privasi dan mengedepankan nilai-nilai etika dalam pengelolaan informasi rahasia. Kompetensi adalah Auditor Inspektorat Provinsi Jawa Timur mempunyai keterampilan, pengetahuan, pendidikan, dan pengalaman dalam melaksanakan pemeriksaan, tetapi dalam melakukan komunikasi tertulis belum dikatakan baik. Akuntabel adalah Auditor Inspektorat Provinsi Jawa Timur dalam mempertanggung jawabkan laporan pemeriksaan sesuai dengan kondisi lapangan. Profesional adalah Auditor Inspektorat Provinsi Jawa Timur juga berpedoman pada Permenpan No 5 Tahun 2009 tentang pedoman umum penanganan pengaduan masyarakat bagi instansi pemerintah, tetapi dalam membuat laporan hasil pemeriksaan tidak ada kebijakan yang ditentukan

Pengelolaan Surat Maya (SURYA) Dinas Koperasi, Usaha Kecil dan Menengah, Perindustrian dan Perdagangan Kabupaten Sragen Prasetyo, Muhammad; Lestari, Yuni
Jurnal Inovasi Administrasi Negara Terapan (Inovant) Vol. 1 No. 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

The purpose of this study was to describe and find out about the management of SURYA at DISKUMINDAG, Sragen Regency, which has not been running optimally due to incoming mail notifications on the SURYA application that did not appear which resulted in delays in the distribution of letter delivery to departments or official employees and there is no depreciation feature on the SURYA application which causes the last 5 years of archives to be stored and piled up. The method used by the author in this study is to use a descriptive qualitative research method. The results of observations in the field carried out by the author Management and distribution are the stages of incoming and outgoing letters being processed such as entering the date of the letter, subject matter, letter, and author of the letter then the letters that have been managed will then be distributed to fields and outside services. Use is the subject matter stage of incoming and outgoing letters which will be carried out by the service. Maintenance is a step that is carried out by storing incoming and outgoing letters into archives on the SURYA application, the problem with maintenance is that maintenance is carried out every 6 months for the short term and once every 2 years for the long term. Depreciation is the stage for shrinking archives that have been stored for more than 5 years. Keywords: Archives, Management of Virtual Mail Applications (SURYA), Wallace

Analisis Aplikasi Sistem Informasi Penatausahaan Perbendaharaan Online (SIPPOL) Berbasis Pada Manajemen Layanan SPBE (Studi Pada Pemerintah Provinsi Jawa Timur) cahyani, adena mahaya; Gamaputra, Gading
Jurnal Inovasi Administrasi Negara Terapan (Inovant) Vol. 1 No. 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Research on Analysis of SIPPOL Applications Based on SPBE Service Management (Studies in the East Java Provincial Government) in its implementation there are still several problems, such as SIPPOL application training conducted once via zoom meeting, no SOP when there is a slow SIPPOL application in the BKU input process, no SOP for unlocking data, there is no deadline for SPJ work and there is no guidebook and specific regulations related to the implementation of the SIPPOl Application. using descriptive qualitative method. The research focus is based on SPBE service management indicators in Presidential Decree No. 95 of 2018 concerning SPBE. Data collection techniques with observation, interviews, documentation. Data analysis techniques in the form of data collection, data reduction, data display, data verification. The results showed that the complaint service for SIPPOL application services was less effective, due to the absence of a manual for complaint reporting mechanisms for SIPPOL application services. The service for interruptions/problems with the SIPPOL application service is less effective, because there is no SOP when the SIPPOL application is slow in the BKU input process. Service requests and changes to SIPPOL application services are less effective, because there is no SOP for unlocking data when there is an error in uploading BKU. The utilization of the SIPPOL application infrastructure is less effective, because the powerpoint for using the SIPPOL application is not sufficient to be used as a guide. Utilization of the SIPPOL application infrastructure in the form of training/socialization activities for the application of the SIPPOL application is also less effective. Maintenance of the SIPPOL application infrastructure is effective, it is proven that the SIPPOL application monitoring and evaluation activities are carried out once a month. The development of the SIPPOL application is effective, as evidenced by preparing an account for each user and designing the SIPPOL application according to the needs of the SKPD treasurer. SIPPOL application development is effective, as evidenced by the addition of features/menus that are tailored to the needs of the SKPD treasurer. Keywords: SPBE Service Management, SIPPOL Application, Services.

Implementasi Kebijakan Pengaduan Masyarakat Melalui Aplikasi WargaKu Surabaya (Studi Kasus: Dinas Komunikasi dan Informatika Kota Surabaya) Allifiyah, Rhizma Ananda; Agus Prastyawan
Jurnal Inovasi Administrasi Negara Terapan (Inovant) Vol. 1 No. 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

The Surabaya City Communication and Informatics Office created an innovation in the form of implementing e-gov for the people of Surabaya City in making complaints. This innovation is known as the WargaKu Surabaya application. The hope with this application is that it will be easier for people to submit reports easily. But the reality on the ground when implementing this application there are still obstacles, namely 1). The community reports but has the wrong objective, 2). Complaints from the community that responding to complaints reports takes a long time to respond to complaints from the public. The purpose of this research is to analyze and describe the implementation of the community complaint policy through the WargaKu Surabaya application. This type of research is descriptive qualitative. Source collection technique with purposive sampling. In this study, observation, interviews, and documentation were used as data collection methods. Informants from the Office of Communications and the community participated in this research. The data analysis technique used is data reduction, data presentation, drawing conclusions. In addition, researchers use a research focus using Policy Implementation Theory which consists of Communication indicators. Resources, Disposition or Attitude of Executors, and Bureaucratic Structure. In this study, the results of this study were obtained using George C. Edwards III Theory, in which there were categories 1) Transmission was said to be good because the policy makers and policy implementers had socialized about 7 times before the new policy regarding public complaints, 2) Good clarity because the socialization regarding the formulation of policy implementation which was attended by the Head of Service, Electronic / e-gov Based Government Services, and the Complaint Service to socialize the formulation of the policy for implementing the Surabaya WargaKu Complaint Application was quite clear because the directions and language used were easy to understand and understood by policy implementers., 3) Consistency is not good because the policy formulator for the head of the service is not consistent in conducting outreach to policy implementers, this reason is because the policy formulator (kadin) is too busy taking care of other work at the Surabaya City Communication and Informatics Office. Keywords: Electronic Government, Policy Implementation, Wargaku Surabaya

ANALISIS EVALUASI DIKLAT PELATIHAN PENGELOLAAN TEKNIS PEMBANGUNAN BANGUNAN GEDUNG NEGARA (STUDI DI BALAI PENGEMBANGAN KOMPETENSI PEKERJAAN UMUM DAN PERUMAHAN RAKYAT (PUPR) WILAYAH VI SURABAYA) Ratna Sari, Monika; Noviyanti
Jurnal Inovasi Administrasi Negara Terapan (Inovant) Vol. 1 No. 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Education and training (Diklat) is a process which aims to create changes in the attitude/behavior of the target of training. By organizing education and training (diklat) can help the process of developing the competence of an employee to achieve the performance targets of an agency. This study aims to describe the results of the evaluation of training from the implementation of technical management training for the construction of state buildings at the PUPR Region VI Competency Development Center in Surabaya. In this study using the theory of the evaluation model from Daniel L. Stufflebeam which has 4 (indicators) namely Context, Input, Process, Product using descriptive qualitative methods. The research subjects used in this study were training participants and hall employees (staff of the training implementation section and Acting Head of Administration). This research uses primary data sources, namely the results of interviews and secondary data, namely from records, websites, regulations, and other literature data. Data collection techniques using interviews, documentation, and observation and with purposive sampling techniques. Data analysis techniques used are data reduction, data presentation, and conclusion drawing. In this study, the results obtained are: a. context, the purpose of the procurement of technical management training for the construction of state buildings is in accordance with the objectives that have been set or targeted; b. input, the planning of the procurement of this training is in accordance with the objectives/targets set by BPSDM PUPR; c. process, the implementation of technical management training for the construction of state buildings has gone well but some of the implementation processes have shortcomings, namely facilities and infrastructure where e-learing applications sometimes error, unstable internet and wifi networks and poor time management because there are still several learning sessions that are delayed; d. product, participants are able to apply the skills and knowledge they have learned in technical management training for the construction of state buildings, this training has a good/positive impression on participants, and the results of satisfactory scores obtained by participants during the training even though out of 36 participants, this training has a good/positive impression on participants, as well as satisfactory scores obtained by participants during the training even though out of 36 participants. product, participants are able to apply the skills and knowledge they have learned in the training of technical management of the construction of state buildings, this training has a good / positive impression on participants, as well as satisfactory scores obtained by participants during the training even though out of 36 participants there were 3 participants who did not pass. Keywords: evaluation, education and training, human resources.

ANALISIS PENERAPAN BUDAYA ORGANISASI DI RUMAH SAKIT UMUM DAERAH SYARIFAH AMBAMI RATO EBU BANGKALAN Sari, Miranti; Rosdiana, Weni
Jurnal Inovasi Administrasi Negara Terapan (Inovant) Vol. 1 No. 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Organizational culture research which in this study will later be better known as service culture, with the aim of analyzing the application of organizational culture in Syarifah Ambami Rato Ebu Bangkalan Hospital. This research is based on urgency which is reviewed from the point of view of organizational culture regarding the consistency of the implementation and application of ongoing organizational cultural values, as well as complaints regarding ongoing innovations, this is also based on the urgency link raised with the organizational culture theory used in this study . Furthermore, this research is a qualitative descriptive study, in which the population is all levels of employees at Syarifah Ambami Rato Ebu Hospital, with samples taken in the form of inclusion and exclusion criteria where inclusion criteria are appropriate criteria to become research subjects, intended the research carried out received appropriate sources and capacities related to the research being carried out. This study uses Stephen P. Robins' organizational culture theory with 7 indicators of organizational culture namely innovation and risk taking, attention to detail, attention to results, human orientation, team orientation, aggressiveness, and stability as well as 3 elements of organizational culture namely basic assumptions, values value, and artifacts. This research obtained results in the field that Syamrabu Hospital adheres to a service culture of "BERTASBIH", furthermore there are 5 indicators that still require further attention, these 5 indicators are attention to detail, namely the lack of understanding of employees regarding the service culture applied, result orientation related to understanding innovation what is not conveyed to patients is aggressiveness, namely related to time discipline, human orientation, namely related to workload and qualifications where sometimes there are still gaps, stability, namely the absence of regulations related to SOPs that should exist to monitor the ongoing evaluation of the service culture. Suggestions that can be made are internalization in the form of holding competitions between units or tiered socialization, re-evaluating workload and qualifications of employees, clarity of deadlines related to work assignments given, and the need to make SOPs related to evaluation and monitoring of the "BERTASBIH" service culture. Keywords: Analysis, Organizational Culture, Service Culture BERTASBIH, Syamrabu

Analisis Prosedur Pelaksanaan Analisis Jabatan di Bagian Organisasi Sekretariat Daerah Kabupaten Tuban Pada Jabatan Pelaksana Berdasarkan Perbup Nomor 79 Tahun 2022 Dian Santana; Gamaputra, Gading
Jurnal Inovasi Administrasi Negara Terapan (Inovant) Vol. 1 No. 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

This final project research is research that describes the implementation of the preparation of Job Analysis based on Tuban Regent Regulation Number 79 of 2022 concerning Guidelines for Job Analysis and Workload Analysis in the Government of Tuban Regency. In this study, it discusses changes in regulations regarding nomenclature of executor positions so that problems are found, namely the difficulty in grouping the latest position names, namely based on position class, several job analysis documents that are not in accordance with applicable regulations. In this study, researchers used theory on regulations, namely Bureaucratic Reform, State Civil Apparatus, State Civil Apparatus Management and Position Analysis at Tuban Regency Regulation Number 79 of 2022. This research is a descriptive study using a qualitative method. The results of this final project research are that the preparation of job analysis is carried out in the preparatory stage by coordinating with resource persons and the team for preparing job analysis and socializing the preparation of job analysis in all OPDs. The collection of job data includes the implementation of a job analysis desk which is attended by all OPDs throughout Tuban Regency, but there are still many employees who do not understand how to fill out the document. Position data processing is carried out in a structured manner using guidelines and the preparation of job maps is carried out after implementing the job analysis desk, but the content of job information is still found to be inappropriate. Position verification is carried out by re-checking the E-Anjab Abk Simona Ministry of Home Affairs application, where it is known that there are still discrepancies in the contents of the position information and the determination of the results of the job analysis is carried out for the issuance of a decision letter. Keywords: Executive Position, Additional Employee Benefits, Job Analysis

Upaya Peningkatan Pelayanan Administrasi Kependudukan Melalui Klampid New Generation (KNG) di Kelurahan Kebraon Kota Surabaya Gultom, Iin Yusniar Alvianda Ningrum; Prastyawan , Agus
Jurnal Inovasi Administrasi Negara Terapan (Inovant) Vol. 1 No. 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Modernization is a complete change from a traditional society to a more advanced society. Indonesia is implementing modernization, especially in public services such as population administration. One of the solutions offered is a web-based population administration service (online). This is a breakthrough to increase public satisfaction with government performance as well as to optimize information and communication technology. By utilizing this technology, people can be served quickly and easily, anytime and anywhere. The results of this study indicate that the increase in Population Administration Services through Klampid New Generation (KNG) in the Kebraon Village, Surabaya City is measured using Service Standard indicators according to the Minister of State Administrative and Bureaucratic Reform Regulation No. 15 of 2014 concerning Service Standard Guidelines. The preparation, determination and application of Service Standards is carried out by taking into account the following principles: (1) Simple, considered inappropriate because it still has convoluted problems. (2) Participatory, considered appropriate in providing solutions, education, and outreach to the community. (3) Accountable, considered not meeting accountability standards due to lack of information on the requirements provided to the community, but the service is in accordance with SOP and on time. (4) Sustainable, considered sufficient to meet community expectations and services available at the RW hall. (5) Transparency, considered to be sufficiently transparent to the public even though some elderly people have difficulties with technology. (6) Justice, considered appropriate in providing services to the community without discriminating, all receive the same treatment. Conclusions regarding Population Administration Services Through Klampid New Generation (KNG) can be considered good in providing population administration services to the community. It is in accordance with the SOP that has been set, the service is also on time, there is no discrimination and in accordance with service standards. Keywords: Population Administration, Public Service, Klampid New Generation (KNG)

Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name
Haryo Kunto

Contact Email
haryowibisono@unesa.ac.id

Phone
+6281211037758

Journal Mail Official
innovant@unesa.ac.id

Editorial Address
Jl. Ketintang, Universitas Negeri Surabaya, Surabaya, Provinsi Jawa Timur, 60231

Location
Kota surabaya,

Jawa timur

INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Haryo Kunto

Contact Email haryowibisono@unesa.ac.id

Phone +6281211037758

Journal Mail Official innovant@unesa.ac.id

Editorial Address Jl. Ketintang, Universitas Negeri Surabaya, Surabaya, Provinsi Jawa Timur, 60231

Location Kota surabaya, Jawa timur INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Haryo Kunto

Contact Email
haryowibisono@unesa.ac.id

Phone
+6281211037758

Journal Mail Official
innovant@unesa.ac.id

Editorial Address
Jl. Ketintang, Universitas Negeri Surabaya, Surabaya, Provinsi Jawa Timur, 60231

Location
Kota surabaya,

Jawa timur

INDONESIA