cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
Putu Ayu Sita Laksmi
Contact Email
jmh@swastikajournal.com
Phone
+6281122855757
Journal Mail Official
jmh@swastikajournal.com
Editorial Address
Jl. Gemah Jaya II No.345, Kinijaya, Kedungmundu, Kec. Tembalang, Kota Semarang, Jawa Tengah 50273
Location
Kota palangkaraya,
Kalimantan tengah
INDONESIA
Journal Management and Hospitality
Published by Swastika Journal
ISSN : 30315603     EISSN : 30317894     DOI : 10.61857/jmh
Core Subject : Economy,
Economics, Econometrics & Finance
Journal Management and Hospitality (abbreviated as JMH) in increasing innovation and developing healthier entrepreneurial ecosystems under the auspices of PT Batara Swastika Harati Journal The Management and Hospitality Tourism Management aims to relate to current research the role of Tourism Economy Tourism and Hospitality Community Based Tourism Future Trends in Hospitality and Tourism The Journal Journal Management and Hospitality Tourism Management in three (3) issues per year and published in December - March; April - July; August - November. omestic and international tourism issues Environmental impact of tourism Tourism Management Destination Management Tourism Product, Promotion, and Marketing Tourism Policy Eco and Urban Tourism Innovative Tourism and Hospitality Hospitality Management Service Management Human Resource in Tourism, Hospitality and Food Business Entrepreneurship in Tourism, Hospitality and Food Business Destination Tourism (its potential, development, carrying capacity, markets, institutions, etc.) The Hospitality Industry (hotels, restaurants, gastronomy, and culinary) Travel (patterns of travel, virtual tours, etc.) MICE and Event Management Service Management (service quality, expectations, satisfaction, providers) Tourism Media Hospitality & Tourism Education Tourism related aspects (economy, social, cultural, impact, etc.) hospitality tourism management and marketing destination marketing and management sustainable tourism tourism and environment tourism planning and regional development entrepreneurship in tourism and hospitality gastronomic tourism tourism education leisure and recreation studies the emerging field of event management
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 28 Documents
 1   2   3 
The Influence of Career Development Program Design and Evaluation on Employee Satisfaction of Tourism Educational Institutions at SMK Negeri 3 Tabanan PUTRA, I Gede Dharma; KOMALASARI, Yeyen
Journal Management and Hospitality Vol. 1 No. 1 (2023): Journal Management and Hospitality (December-March 2023)
Publisher : PT Batara Swastika Harati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61857/jmh.v1i1.51

Abstract

This research examines the satisfaction and career development level of employees of tourism education institutions at SMK Negeri 3 Tabanan. The population in this study were all employees of tourism education institutions at SMK Negeri 3 Tabanan. Quantitative research produces data in various numbers and can generally be analyzed using descriptive or inferential statistics. Several of these variables were then translated into several indicators, which became the basis for statements in the questionnaire, which were later distributed and answered by 32 research respondents. The evaluation of career development programs has a positive and significant effect on the job satisfaction of tourism education employees at SMK Negeri 3 Tabanan. Data analysis shows that the t-count value is 3.734, while the t- table is 1.69. Thus, there is a partial and significant positive influence between the evaluation of career development programs on the job satisfaction of employees of tourism education institutions at SMK Negeri 3 Tabanan. Career development programs and evaluation of career development programs have a positive and significant effect on the job satisfaction of employees of tourism education institutions at SMK Negeri 3 Tabanan. The results of the F test showed that the Fcount value is 13.787 while the Ftable is 3.33. Thus, there is a simultaneous influence between career development program design and career development program evaluation on the job satisfaction of employees of tourism education institutions at SMK Negeri 3 Tabanan.
The Influence of Leadership Style, Job Satisfaction, and Work Discipline on Employee Performance at Hotel Puri Santrian Sanur HENDRAWAN, I Made Galih; SETENA, I Made; DEWI, Made Pratiwi
Journal Management and Hospitality Vol. 1 No. 1 (2023): Journal Management and Hospitality (December-March 2023)
Publisher : PT Batara Swastika Harati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61857/jmh.v1i1.93

Abstract

The following research was conducted based on the issues occurring at the research site, specifically regarding the number of tourist visits to Hotel Puri Santrian Sanur, which has changed yearly. This research aims to test and analyze the influence of leadership style, job satisfaction, and work discipline on employee performance. With a total sample of 85 respondents processed using a saturated census technique, all data obtained from the distributed questionnaires were deemed suitable. The data were then analyzed using multiple linear regression and hypothesis testing (F-test and t-test) processed with SPSS 26. The study results indicate that leadership style, job satisfaction, and work discipline positively and significantly affect employee performance at Hotel Puri Santrian Sanur. Leadership style, job satisfaction, and work discipline have a significant impact on employee performance at Hotel Puri Santrian Sanur. Leadership style positively and significantly affects employee performance at Hotel Puri Santrian Sanur. Job satisfaction positively and significantly influences employee performance at Hotel Puri Santrian Sanur. Work discipline positively and significantly affects employee performance at Hotel Puri Santrian Sanur.
The Influence of Price, Facilities, and Location on Tourist Satisfaction at Padang-Padang Beach Tourist Attraction in Pecatu Village PEBRIANATA, I Nyoman Hardita; SORAYA, Dewi; MAHARANI, Ida Ayu Dinda Priyanka
Journal Management and Hospitality Vol. 1 No. 1 (2023): Journal Management and Hospitality (December-March 2023)
Publisher : PT Batara Swastika Harati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61857/jmh.v1i1.94

Abstract

This study examines and analyses the influence of price, facilities, and location on tourists' decision-making. The research was conducted at Padang-Padang Beach Tourist Attraction in Pecatu Village, involving 100 respondents selected using Slovin's formula. All data obtained from the distribution of questionnaires were deemed suitable for use and will be analyzed using multiple linear regression and hypothesis testing (t-test and F-test). The study's findings indicate that: 1) Price, facilities, and location significantly impact tourists' decision-making at Padang- Padang Beach Tourist Attraction in Pecatu Village. 2) Price positively and significantly affects tourists' decision-making at Padang-Padang Beach Tourist Attraction in Pecatu Village. This means the more aligned the offered price is with the quality provided, the more tourists' decisions will improve. 3) Facilities positively and significantly affect tourists' decision-making at Padang-Padang Beach Tourist Attraction in Pecatu Village. This indicates that the better the facilities provided, the more tourists' decisions will increase. 4) Location positively and significantly affects tourists' decision-making at Padang-Padang Beach Tourist Attraction in Pecatu Village. This means that the more strategic the business location, the more tourists' decisions will improve.
The Influence of Compensation, Work Motivation, and Organizational Culture on Employee Performance at Bali Bistro in ITDC the Nusa Dua Bali PUTRA, I Wayan Budiartana; SORAYA, Dewi; MEITRI, Ida Ayu Sri
Journal Management and Hospitality Vol. 1 No. 1 (2023): Journal Management and Hospitality (December-March 2023)
Publisher : PT Batara Swastika Harati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61857/jmh.v1i1.95

Abstract

This study aims to determine and analyze the influence of compensation, work motivation and organizational culture on employee performance at Bali Bistro at ITDC The Nusa Dua, Bali. Research data was collected by distributing questionnaires. The total sample was 32 respondents. The analysis tool uses Multiple Linear Regression analysis. Based on the results of the significance test using the F test, it shows that funding, work motivation and organizational culture simultaneously have a positive and significant effect on employee performance at Bali Bistro at ITDC The Nusa Dua, Bali. The coefficient of determination shows that changes in employee performance variables can be explained by the variable availability, work motivation and organizational culture by 83.6%. while 16.4% is explained by other variables outside of compensation, work motivation and organizational culture. Based on the significance test using the t test, it shows that individual interference has a positive and significant effect on employee performance, individual work motivation has a positive and significant effect on employee performance, and organizational culture has a positive and significant effect on employee performance at Bali Bistro.
The Influence of Service Quality, Facilities, and Price on Customer Satisfaction at Estetica Belle Salon DEWI, Ni Komang Indah Sari; GANAWATI, Nengah; SELAMET, I Ketut
Journal Management and Hospitality Vol. 1 No. 2 (2024): Journal Management and Hospitality (April - July 2024)
Publisher : PT Batara Swastika Harati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61857/jmh.v1i2.96

Abstract

Micro, Small, and Medium Enterprises (MSMEs) are the largest group of economic actors in Indonesia's economy and have proven to be a safety valve for the national economy during crises. Besides being the sector with the greatest contribution to national development, MSMEs also create significant job opportunities for the domestic workforce, thus helping to reduce unemployment. This study aims to determine how service quality, facilities, and price influence customer satisfaction at Estetica Belle Salon, both simultaneously and partially. The sampling method used in this research is Slovin's formula, resulting in 100 respondents. The data analysis technique employed in this study is multiple linear regression analysis, including instrument testing and classical assumption tests beforehand. This research data uses quantitative data by collecting data questionnaires. This research shows that facility service quality and price have a positive and significant effect on customer satisfaction simultaneously. This shows that Quality has a positive and significant effect on Customer Satisfaction. Facilities have a positive and significant effect on customer satisfaction. Price has a positive and significant effect on customer satisfaction.
The Influence of Corporate Social Responsibility (CSR) and Environmental Management Accountng on Sustainable Hotel Performance in Bandung Regency SARI, Kadek Ayu Kristina Indah; SAPUTRA, Komang Adi Kurniawan; KAWISANA, Putu Gede Wisnu Permana
Journal Management and Hospitality Vol. 1 No. 1 (2023): Journal Management and Hospitality (December-March 2023)
Publisher : PT Batara Swastika Harati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61857/jmh.v1i1.97

Abstract

The hotel industry is one of the sectors operating in the service industry. The increasing number of hotels year after year has resulted in tighter and more intense competition. This growing competition drives hotel management to find solutions to enhance their competitiveness. This study aims to determine the influence of Corporate Social Responsibility (CSR) and Environmental Management Accounting on the sustainable performance of hotels in Badung Regency. The sample used in this study consists of 130 hotels in Badung Regency, employing a saturated sampling technique. All data obtained from the distribution of questionnaires were deemed suitable for use and were subsequently analyzed using multiple linear regression. The results indicate that Corporate Social Responsibility partially affects sustainable performance variables. Environmental management also has a partial effect on sustainable performance variables. Both Corporate Social Responsibility and environmental management simultaneously affect sustainable performance.
Optimizing the Potential of Mina Padi as an Edu-Ecotourism Destination Through a Digital-Based Sustainable Tourism Program in Margoluwih Village MASYHARI, Ghulam Ali; ESTIKAH, Nur; RIZKI, Aziz; WIBOWO, Ghiyats Amri; SUKMONO, Filosa Gita
Journal Management and Hospitality Vol. 1 No. 2 (2024): Journal Management and Hospitality (April - July 2024)
Publisher : PT Batara Swastika Harati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61857/jmh.v1i2.115

Abstract

Margoluwih Village is a village located in Seyegan District, Sleman Regency, Yogyakarta which has 14 hamlets and has potential in the form of agriculture, culture, culinary, and tourism potential. This village is known for its agricultural tourism with a method of combining rice and fish cultivation called Mina Padi, which has been recognized by the Food and Agriculture Organization (FAO) since 2015 and has been used as a model for agricultural management in the Asia Pacific. However, since 2019, the intensity and appeal of mina padi tourism have decreased. This is due to the lack of knowledge and skills of the community in Margoluwih Village in managing the potential of mina padi tourism, as well as the lack of regeneration of mina padi tourism village managers, then the minimal use of digital technology for branding and marketing of tourist villages through social media, the absence of expansion of partnerships with other parties for the development and sustainability of tourism programs, and the absence of regeneration of mina padi tourism managers in Margoluwih Village. Based on the results of environmental observations and interviews, therefore UKM KPM UMY, the Margoluwih Village Government, and the local community collaborated to optimize the potential of rice-fish cultivation in order to strengthen the branding of rice-fish tourism by using the Sustainable Tourism method, namely developing a tourism concept that can provide long-term impacts, both on the environment, social, culture, and economy for the present and future for all local communities and tourists who visit.
Regenerative Tourism Model in Brastagi District: Integration of Local Wisdom, Agroecotourism, and Nature Conservation DARYANA, Aditya pratama
Journal Management and Hospitality Vol. 1 No. 2 (2024): Journal Management and Hospitality (April - July 2024)
Publisher : PT Batara Swastika Harati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61857/jmh.v1i2.139

Abstract

This research aims to design a regenerative tourism model in Brastagi District by integrating local wisdom values, agroecotourism practices, and community-based conservation approaches. The main problem raised is the lack of a tourism governance model that is able to answer the need to comprehensively improve socio- ecological conditions in mountainous agroecological areas. This research uses an exploratory qualitative method with a participatory case study approach. Data were obtained through in-depth interviews, participatory observations, focus group discussions, and document studies analyzed using grounded theory techniques. The results of the study show that local values such as customary deliberation and mutual cooperation play a role as the foundation of inclusive governance, while agroecological practices and customary forest conservation can be used as educational and ecological tourism attractions. The conceptual model built reflects the integration of social, agricultural, and natural systems that support each other in creating tourist destinations that are not only sustainable but also able to regenerate the environment and improve the welfare of local communities. The conclusion of the study states that regenerative tourism can be a strategic approach in designing a more equitable and resilient tourism future in rural areas. These findings open up space for the replication of the model in other regional contexts with similar characteristics and serve as the basis for policy advocacy and the development of locally-based regenerative tourism success indicators.
Enhancing Hospitality Through Immersive Technology: The Role of Virtual Reality in Staff Training and Guest Experience SUN, Enrique Justine
Journal Management and Hospitality Vol. 2 No. 3 (2025): Journal Management and Hospitality (August - November 2025)
Publisher : PT Batara Swastika Harati

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Focusing on two main elements—staff training and guest interaction—this paper investigates the growing relevance of virtual reality (VR) in the hotel sector. As the need for creative and interesting solutions keeps growing, virtual reality (VR) becomes a great tool for staff training in real-life scenarios, including customer service, emergency response, and facilities management. Simultaneously, hotels and resorts are using virtual reality to provide possible guests interesting virtual tours of their rooms, amenities, and surrounding attractions, so impacting their choice of booking. Using guest surveys, case studies, and interviews with hotel managers, this paper uses a mixed-method approach to assess the limits and efficacy of a VR application. Studies indicate that hotel managers might use VR to improve guest satisfaction, operational effectiveness, and service quality.
Enhancing Hospitality Through Immersive Technology: The Role of Virtual Reality in Staff Training and Guest Experience SUN, Enrique Justine
Journal Management and Hospitality Vol. 1 No. 3 (2024): Journal Management and Hospitality (August - November 2024)
Publisher : PT Batara Swastika Harati

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Focusing on two main elements—staff training and guest interaction—this paper investigates the growing relevance of virtual reality (VR) in the hotel sector. As the need for creative and interesting solutions keeps growing, virtual reality (VR) becomes a great tool for staff training in real-life scenarios, including customer service, emergency response, and facilities management. Simultaneously, hotels and resorts are using virtual reality to provide possible guests interesting virtual tours of their rooms, amenities, and surrounding attractions, so impacting their choice of booking. Using guest surveys, case studies, and interviews with hotel managers, this paper uses a mixed-method approach to assess the limits and efficacy of a VR application. Studies indicate that hotel managers might use VR to improve guest satisfaction, operational effectiveness, and service quality.

Page 1 of 3 | Total Record : 28

 1   2   3 

Filter by Year

2023 2025


Reset
Filter By Issues
All Issue Vol. 2 No. 3 (2025): Journal Management and Hospitality (August - November 2025) Vol. 2 No. 2 (2025): Journal Management and Hospitality (April - July 2025) Vol. 2 No. 1 (2024): Journal Management and Hospitality (December-March 2024) Vol. 1 No. 3 (2024): Journal Management and Hospitality (August - November 2024) Vol. 1 No. 2 (2024): Journal Management and Hospitality (April - July 2024) Vol. 1 No. 1 (2023): Journal Management and Hospitality (December-March 2023)