Jurnal Ekonomi dan Bisnis Jagaditha
JAGADITHA: Jurnal Ekonomi & Bisnis P-ISSN: 2355-4150, E-ISSN: 2579-8162 is a journal of economic and bussiness published by Management Deparment, Postgraduated Program, Warmadewa University, provides a forum for publishing research articles or review articles. This journal has been distributed by WARMADEWA PRESS started from Volume 1 Number 1 Year 2014 to present. The scope of journal is restricted to the fields of economic and business study. The journal is published twice a year every march and september.
Articles
227 Documents
<![CDATA[THE EFFECT OF SERVICE QUALITY ON PATIENT LOYALTY MEDIATED BY PATIENT SATISFACTION IN BALI SILOAM HOSPITAL ]]>
<![CDATA[I Made Adhi Mahendrayana]]>;
<![CDATA[Putu Ngurah Suyatna Yasa]]>;
<![CDATA[Luh Putu Indiani]]>
<![CDATA[ Jurnal Ekonomi dan Bisnis Jagaditha Vol. 5 No. 1 (2018) ]]>
Publisher : <![CDATA[Universitas Warmadewa ]]>
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DOI: 10.22225/jj.5.1.440.1-7
<![CDATA[Favorable Service Quality is one of the objectives in the implementation of health service at Bali Siloam Hospital synergizing with patient satisfaction to provide customer loyalty. This study aims at determining the effect of Service Quality on Patient Loyalty with Patient Satisfaction Mediation at Bali Siloam Hospital. The research method used was quantitative descriptive. Data analysis techniques used was multivariate statistical techniques of Partial Least Squares (PLS) method. The sample of this research was inpatient at Bali Siloam Hospital consisting of 100 respondents. The results of the study showed that Service Quality has a positive and significant effect on Patient Satisfaction with a significance value of 0.29. Service Quality positively and significantly influencing to Patient Loyalty with significance value equal to 0.39. Patient Satisfaction has positive and significant effect on Patient Loyalty with significance value of 0.56. Patient Satisfaction has a positive and significant influence in mediating the influence of Service Quality on Patient Loyalty with significance value of 0.469. Bali Siloam Hospital is advised to provide better supporting facilities, to improve the empathy of nurses while providing services to inpatients, and to provide certainty of information provided services, to create patient satisfaction, which would ultimately impact on increasing patient loyalty.]]>
<![CDATA[BALI WOMEN'S CAREER DEVELOPMENT: A PSYCHOLOGICAL PERSPECTIVE ]]>
<![CDATA[Yeyen Komalasari]]>
<![CDATA[ Jurnal Ekonomi dan Bisnis Jagaditha Vol. 5 No. 1 (2018) ]]>
Publisher : <![CDATA[Universitas Warmadewa ]]>
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DOI: 10.22225/jj.5.1.494.64-71
<![CDATA[Virtually, here are many factors affecting the career development of women, both external and internal factors (psychological). But researchers rarely discuss about fear of success as the most influential psychological factors on women's career development. Lately there have been many women leaders who indicated that women's career development is improving. Some literature and empirical research show that the higher the fear of succsess the lower the female spirit to compete for achievement, thus affecting the slow development of a woman's career, but there is also an opinion that the fear of success does not affect the development of a woman's career. It can be said that this difference of opinion is important to be examined, so that it can explain the real situation that happened to a woman career in Bali. This study aims to explain the process and mechanism of fear of success as a psychological factor affecting the career of women especially in Bali. Research method used in this study was qualitative research. The practical implication is that women are able to understand themselves internally psychological, so they could have the confidence in achieving success in the development of their careers. It is expected that companies and governments understand and tolerate women from the psychological side they experience. The orisinality statement on that Balinese women have the fear of success but can overcome it well because they obtains support from religious teachings or beliefs which is a deeply rooted cultural reflection and support from the family.]]>
<![CDATA[THE EFFECT OF JOB STRESS AND WORKLOAD ON EMPLOYEE PERFORMANCE AT HOTEL MAHOGANY MUMBUL BALI ]]>
<![CDATA[Luh Kadek Budi Martini]]>
<![CDATA[ Jurnal Ekonomi dan Bisnis Jagaditha Vol. 5 No. 1 (2018) ]]>
Publisher : <![CDATA[Universitas Warmadewa ]]>
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DOI: 10.22225/jj.5.1.525.41-45
<![CDATA[The objective of this study is to determine the effect of work stress and workload on employee performance. The study was conducted at Bali Mahogany Mumbul Hotel. The sample was all hotel employees amounting to 48 people. Data were collected by using observation method, interview with guidance of questionnaire; data were analyzed using multiple linear regression analysis. The result of the research showed that work stress and work load in silmultan have positive and significant influence on employee performance at Bali Mahogany Mumbul Hotel and partially that work stress have negative effect but not significant to employee performance, while work load has siginificant effect on the employee performance.]]>
<![CDATA[THE EFFECTS OF LEADERSHIP AND MOTIVATION AGAINSTS WORK DISCIPLINE AND PERFORMANCE OF CIVIL SERVANT EMPLOYEES AT BALAI WILAYAH SUNGAI BALI PENIDA ]]>
<![CDATA[Bayu Permadi]]>;
<![CDATA[I. B. A Dharmanegara]]>;
<![CDATA[Ni Wayan Sitiari]]>
<![CDATA[ Jurnal Ekonomi dan Bisnis Jagaditha Vol. 5 No. 1 (2018) ]]>
Publisher : <![CDATA[Universitas Warmadewa ]]>
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DOI: 10.22225/jj.5.1.527.46-57
<![CDATA[This research was conducted at Balai Wilayah Sungai Bali Penida which aims to analyze and explain the influence of leadership and motivation on work discipline and performance of civil servants. The population in this research is all civil servants at Balai Sungai Bali Penida which amounts to 180 people with the sample is 64 civil servants. The research data is primary data obtained from questionnaires to find out the respondent's perception about the variables studied and secondary data obtained from books, references, documents and other information available at Balai Sungai Bali Penida. Testing research hypothesis used Partial Least Square (PLS) application. The results showed that: (1) leadership has a positive and significant effect on work discipline. (2) motivation has a positive and significant effect on work discipline. (3) leadership has positive and insignificant effect on performance. (4) motivation have positive and significant effect to performance. (5) work discipline has a positive and significant impact on performance. (6) the discipline of full mediation between leadership to performance and (7) the discipline of work mediates some of the motivations for the performance of civil servants in the Balai Wilayah Sungai Bali Penida.]]>
<![CDATA[THE EFFECT OF CAREER DEVELOPMENT AND ORGANIZATIONAL CULTURE WITH ORGANIZATIONAL COMMITMENT MEDIATION ON THE CIVIL SERVANTS’ PERFORMANCE AT THE OFFICE OF PUBLIC WORKS AND SPATIAL PLANNING OF BALI PROVINCE ]]>
<![CDATA[Ni Wayan Nerowati]]>;
<![CDATA[Ni Wayan Sitiari]]>;
<![CDATA[I Made Sara]]>
<![CDATA[ Jurnal Ekonomi dan Bisnis Jagaditha Vol. 5 No. 1 (2018) ]]>
Publisher : <![CDATA[Universitas Warmadewa ]]>
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DOI: 10.22225/jj.5.1.531.58-63
<![CDATA[The objective of this study is to determine the influence of career development and organizational culture with organizational commitment as mediation on employee performance. This study was conducted at the Public Works Department of Bali Province with a number of sample is 74 people. Data were collected by using observation method and interview with based on questionnaire. Data were analyzed by using PLS analysis. The results showed that organizational culture had positive effect with insignificant on employee performance; organizational culture has a significant positive effect on organizational commitment; and organizational commitment significantly positive to employee performance. Career development negatively affects performance by not significant; career development has a positive effect on organizational commitment with no significant; organizational commitment mediates the influence of organizational culture on employee performance.]]>
<![CDATA[THE ROLE OF JOB STRESS IN MEDIATING THE INFLUENCE OF WORK-FAMILY CONFLICTS ON JOB SATISFACTION IN WOMEN EMPLOYEES ]]>
<![CDATA[Diah Indira Maha Putri]]>;
<![CDATA[Desak Ketut Sintaasih]]>
<![CDATA[ Jurnal Ekonomi dan Bisnis Jagaditha Vol. 5 No. 1 (2018) ]]>
Publisher : <![CDATA[Universitas Warmadewa ]]>
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DOI: 10.22225/jj.5.1.532.72-83
<![CDATA[Job satisfaction is a state of one's work reflected by the emotional attitude expressed through one's work attitude. Women careers tend to experience stress than men, especially those who work as nurses and midwives, because the demands of a woman's responsibilities in the family is large enough. This will certainly affect the job satisfaction of a career woman. This study aims to analyze the role of work stress mediation on the influence of work-family conflict on job satisfaction. This study was conducted on health workers (midwives and nurses) women Prima Medika Hospital. The sample of this research is as many as 45 respondents with sample determination method which refers to Roscoe approach (1975). Data collection was done by distributing questionnaires using Likert scale. The analysis technique used is path analysis. Based on the results of the analysis, this study shows the work-family conflict has a positive and significant effect on job stress, job stress has a negative and significant effect on job satisfaction, work-family conflict has a negative and significant impact on job satisfaction. and work stress mediates the influence of work- on job satisfaction.]]>
<![CDATA[The Effect of Leadership and Work Environment on Employee Performance Through Mediation of Work Spirit at Prama Sanur Beach Hotel ]]>
<![CDATA[Ni Wayan Anggreni]]>;
<![CDATA[Ni Wayan Sitiari]]>;
<![CDATA[Putu Indiani]]>
<![CDATA[ Jurnal Ekonomi dan Bisnis Jagaditha Vol. 5 No. 2 (2018) ]]>
Publisher : <![CDATA[Universitas Warmadewa ]]>
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DOI: 10.22225/jj.5.2.557.84-91
<![CDATA[Abstract-Performance is the achievement or outcome of work (output) in the form of quality and quantity that has been achieved by human resources per unit of time period in carrying out its work duties that is in accordance with the responsibilities assigned. Leadership is an activity to influence the behavior of human either individual or group and/or art. The study was conducted at Prama Sanur Beach Hotel. It addresses the influence of leadership and work environment on employee performance through mediation of work spirit. Participants in this study were 81 persons of 417 employees of Prama Sanur Beach Hotel. We distributed questionnaires containing questions to identify the employee perception toward leadership system realized in their work place. We also collected a number of other related sources and theories to leadership and mediation of work, such as books, documents from library. We tested the hypothesis by Partial Least Square (PLS) application. The results showed that: (1) leadership and work environment have a positive and significant effect on employee work spirit; (2) work environment and the spirt of work positively and significantly affect the employee performance; (3) employee spirit of work can fully mediate between leadership and performance; and (4) employee spirit of work can mediate between the work environment and employee performance. Keywords: Leadership; Work Environment; Working spirit and Performance.]]>
<![CDATA[Influence of Service Quality and Marketing Mix on Customer Satisfaction and Loyalty of Padma Resort Legian ]]>
<![CDATA[Yunita Citra Dewi]]>;
<![CDATA[Putu Ngurah Suyatna Yasa]]>;
<![CDATA[Ni Luh Putu Indiani]]>
<![CDATA[ Jurnal Ekonomi dan Bisnis Jagaditha Vol. 5 No. 2 (2018) ]]>
Publisher : <![CDATA[Universitas Warmadewa ]]>
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DOI: 10.22225/jj.5.2.581.119-127
<![CDATA[Abstract-The hospitality industry in Legian and its surroundings is experiencing a rapid development. This results in a higher competition. Padma Resort Legian is one of the hotels that is able to well maintain customers based on comparison data with hotel competitors. This study aims to determine the effect of service quality and marketing mix on customer satisfaction and loyalty at Padma Resort Legian. Research respondents are customers from overseas with a minimum age is of 17 years staying at Padma Resort Legian. The number of respondents were 100 persons, covering male and female. Data were analysed using Partial Least Square analysis (PLS version 3). The result of the study shows that service quality has no significant effect on customer loyalty; service quality has no significant effect on customer satisfaction; marketing mix has significant effect on customer loyalty; marketing mix has significant effect on customer satisfaction; and satisfaction significantly influence customer loyalty. The implication of this research is Padma Resort Legian should pay attention to the indicators of marketing mix for satisfaction increase in order to increase customer loyalty, that is by locating the marketing mix in strategic location and comfortable, spacious and comfortable hotel room. Hotel interior gives psychological comfort to the guests; the ordering and payment process is done easily; the customer gets clear information from various sources, the hotel has skilled and competent employees who are able to provide good service to the customers and the price according to the quality is received by customers. Keywords: Customer Loyalty; Customer Satisfaction; Marketing Mix; Service Quality.]]>
<![CDATA[The Effect of Organizational Culture on Employee Performance Mediated by Work Stress: Study at PT ADIRA Dinamika Multifinance in Denpasar ]]>
<![CDATA[I Kadek Dwi Putra Yoga]]>;
<![CDATA[Ni Wayan Sitiari]]>;
<![CDATA[I Made Sara]]>;
<![CDATA[Putu Pertamawati]]>
<![CDATA[ Jurnal Ekonomi dan Bisnis Jagaditha Vol. 5 No. 2 (2018) ]]>
Publisher : <![CDATA[Universitas Warmadewa ]]>
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DOI: 10.22225/jj.5.2.582.97-108
<![CDATA[Abstract-Performance is a real behavior that is displayed by every person as a work performance generated by employees in accordance with its role in the company. Employee performance is a very important thing in the company's efforts to achieve the company goals. Organizational culture is a habit that has lasted long, used and applied in the circulation of work activities as one of the drivers to improve the work quality of employees and managers of the company. Work stress is a condition of tension that creates a physical and psychological imbalance, affecting the emotions, thought processes, and conditions of an employee. Excessive stress can threaten a person's ability to cope with the environment. As a result, employees develop a variety of stress symptoms that can interfere with their work. This study aims to examine how the influence of organizational culture on employee performance is mediated by work stress. Participants in this study were 78 respondents who were employees of PT. Adira Dinamika Multi Finance in Denpasar. The method of determining the sample used was random sampling. Data collection was done through interview and questionnaire distribution. Data analysis was done by using descriptive analysis and inferential analysis. The research hypothesis was tested using Partial Least Square (PLS) application. The results showed that: (1) Organizational culture has a positive and significant effect on employee performance. (2) Organizational culture has a positive and significant impact on work stress. (3) Work stress has a positive and significant effect on employee performance. (4) Work stress is a perfect mediation between organizational cultures on the performance of employees of PT. Adira Dinamika Multi Finance in Denpasar. Keywords: Organizational Culture; Work Stress and Employee Performance.]]>
<![CDATA[The Effect of Attitude, Normal Subjective and Perceived Behavioral Control (Pbc) on Actual Purchasing Through Purchases of Online Purchase in The Online Retail Industry ]]>
<![CDATA[Anita Heptariza]]>
<![CDATA[ Jurnal Ekonomi dan Bisnis Jagaditha Vol. 7 No. 1 (2020): Jurnal Ekonomi & Bisnis JAGADITHA ]]>
Publisher : <![CDATA[Universitas Warmadewa ]]>
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DOI: 10.22225/jj.7.1.583.9-17
<![CDATA[Online shopping activities are currently growing. Online shopping activities are supported by the increasing number of Internet users. With the growing number of people who know the internet and along with the presence of Generation Z who was born in the digital age make the habit of spending goods and services slowly but surely have to switch online. One of the factors that affect online shopping is the intention of purchasing online. Theory of Planned Behavior (TPB) explains that consumer behavior is shaped by attitudes, subjective norms, and perceived behavioral control (PBC) that form the intention of online purchasing. This study aims to analyze the effect of attitudes on online purchase intentions, to analyze the effect of subjective norms on online purchasing intentions, to analyze the effect of PBC on online purchase intentions and to analyze the effect of online purchase intentions on actual purchases. The research was conducted at Prama Sanur Beach Hotel. The technique of data collection used are observation, interview, documentation, questionnaires. Data analysis technique using quantitative analysis with PLS program. The results show that attitudes have a positive and significant influence on the intentions of online purchasing. Subjective norms have a positive but insignificant effect on online purchase intentions. Perceived Behavioral Control (PBC) has a positive and significant effect on online purchasing intentions, and online purchase intentions have a positive and significant effect on actual purchases.]]>
