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Krisnadwipayana International Journal of Management Studies
Published by Universitas Krisnadwipayana
ISSN : 27760413     EISSN : 27755029     DOI : https://doi.org/10.35137/kijms.v1i1.356
Core Subject : Economy, Humanities, Social, Engineering,
Humanities Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences
The objective of this scholarly journal is to publish empirical research, theory, and concepts developed in management studies. The Comprehensive research methods including quantitative, qualitative, and mixed method research in accordance to enrich the scientific articles are welcome. The scope of article published addressing management issues from multidiscipline point of view of research that reflect the diversity of the management studies. Review articles are published biannually in February and August. The blind reviewed paper processed from expert chosen by journal editors, with aim in improving the quality content for the journal. Focus and scope of this journal on Service management, Organizational Behaviour Studies, Research Methods and Modelling in Management Studies, Business Strategy, Human Resource Management, Financial Management, Marketing Management, Operation Management, Business Law, Economics, Econometrics, Industrial Economics and Public Economics, Accounting and Entrepreneurship.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis dan Menejemen Intetrnasional
Articles 131 Documents
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Analysis of Factors Affecting Bank Profitability with Total Assets Minimum 1 (One) Billion Siwi Nur Indriyani; Irawati
Krisnadwipayana International Journal of Management Studies Vol 2 No 2 (2022): Krisnadwipayana International Journal of Management Studies
Publisher : Program Studi Magister Manajemen Universitas Krisnadwipayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35137/kijms.v2i2.949

Abstract

This research was conducted to examine the effect of variable banking ratio, fundsinterest rate, interest spread, fee based income ratio and inefficiency ratio ofProfitability (ROA). Profitability is used to measure the effectiveness of managementbased on results generated from the loan repayment and investment. The ratio isimportant for the bank's profitability is Return On Assets (ROA). Financial ratios thataffect the ROA is the banking ratio, funds interest rate, interest spread, fee basedincome ratio and inefficiency ratio. The sampling technique used was purposivesampling with the criteria of commercial bank serving the financial statements. Theanalysis technique used is the classical assumption of the analysis, multipleregression analysis and hypothesis test with a level of significance of 8,841%. Theresults of the research simultaneously (test F) states that the banking ratio, fundsinterest rate, interest spread, fee based income ratio and inefficiency ratio jointlyaffect the profitability (ROA) of banks. While the results show that the correlationcoefficient between profitability (ROA) of banks with 5(five) independent variablesof 60,336%. And the result of research partially (t) states that the variable interestspread did not have a significant effect on profitability (ROA) of banks. And variablebanking ratio, funds interest rate, fee based income ratio and inefficiency ratiosignificant effect on profitability (ROA) of banks.
The Effect of Work Experience and Incentives on Employee Performance with Motivation as a Mediating Variable at Bank Mandiri Gambir Branch Winna Indriarti; Suharto; Muhammad Harri
Krisnadwipayana International Journal of Management Studies Vol 5 No 2 (2025): Krisnadwipayana International Journal of Management Studies
Publisher : Program Studi Magister Manajemen Universitas Krisnadwipayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35137/kijms.v5i2.954

Abstract

This study aims to: 1) determine the effect of work experience on employee performance, 2) determine the effect of incentives on employee performance, 3) determine the effect of work experience on motivation, 4) determine the effect of incentives on motivation, 5) determine the effect of motivation on employee performance, 6) determine the indirect effect of work experience on employee performance through work motivation, 7) determine the indirect effect of incentives on employee performance through work motivation. The research was conducted at Bank Mandiri Area Gambir with a sample of 80 respondents. The sampling technique used in this study was a saturated sample technique. The data analysis method used descriptive analysis and path analysis. The results of the study show that: 1) there is an effect of work experience on employee performance, 2) there is an effect of incentives on employee performance, 3) there is an effect of work experience on motivation, 4) there is an effect of incentives on motivation, 5) motivation has an effect on employee performance, 6) work experience has an indirect effect on employee performance through work motivation, 7) incentives have an indirect effect on employee performance through work motivation.
The Influence of Social Media Marketing and Service Quality on Customer Satisfaction Mediated by Price at PT Master Tritunggal Pratama Galuh Al Birra; Ismail Razak; Partogi Soloan Samosir
Krisnadwipayana International Journal of Management Studies Vol 5 No 2 (2025): Krisnadwipayana International Journal of Management Studies
Publisher : Program Studi Magister Manajemen Universitas Krisnadwipayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35137/kijms.v5i2.967

Abstract

This study aims to: determine and analyze the influence of pemasaran sosial media on customer satisfaction at PT Master Tritunggal Pratama, determine and analyze the influence of service quality on customer satisfaction at PT Master Tritunggal Pratama, determine and analyze the influence of pemasaran sosial media on price at PT Master Tritunggal Pratama, determine and analyze the influence of pemasaran sosial media on price at PT Master Tritunggal Pratama, determine and analyze the influence of price on customer satisfaction at PT Master Tritunggal Pratama, determine and analyze the indirect influence of pemasaran sosial media on customer satisfaction through price at PT Master Tritunggal Pratama, determine and analyze the indirect influence of service quality on customer satisfaction through price at PT Master Tritunggal Pratama. The study was conducted at PT Master Tritunggal Pratama with a research sample of 65 respondents. The sampling technique used in this study was a saturated sampling technique. The data analysis method used descriptive analysis and path analysis. The results of the study show that: there is an influence of pemasaran sosial media on customer satisfaction at PT Master Tritunggal Pratama, there is an influence of service quality on customer satisfaction at PT Master Tritunggal Pratama, there is an influence of pemasaran sosial media on prices at PT Master Tritunggal Pratama, ) there is an influence of pemasaran sosial media on prices at PT Master Tritunggal Pratama, there is an influence of prices on customer satisfaction at PT Master Tritunggal Pratama, there is an indirect influence of pemasaran sosial media on customer satisfaction through prices at PT Master Tritunggal Pratama, there is an indirect influence of service quality on customer satisfaction through prices at PT Master Tritunggal Pratama.
The Effect of Brand Strategy and Pricing in Increasing Customer Loyalty of Electric Cigarette mutia cita; Derriawan; Lola Fitria Sari
Krisnadwipayana International Journal of Management Studies Vol 5 No 2 (2025): Krisnadwipayana International Journal of Management Studies
Publisher : Program Studi Magister Manajemen Universitas Krisnadwipayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35137/kijms.v5i2.972

Abstract

This study aims to explore the influence of Product Quality, Brand Image and Price on Customer Satisfaction and Customer Loyalty in e-cigarette products. This study identified that the largest number of e-cigarette users are in the age range of 21-30 years (Generation Z). The main factors that influence customer satisfaction and loyalty among this generation include product quality, brand image, and price. This is due to the tendency of Generation Z to be very sensitive to product quality, brand trust, and price considerations in making purchasing decisions. This study uses a qualitative approach by conducting in-depth interviews with regular e-cigarette consumers and analyzing customer satisfaction and loyalty towards e-cigarette products. The findings show that quality products affect customer satisfaction and loyalty, in addition, a positive brand image, supported by a good product image and user image will form strong brand values, quality products with a strong brand image will affect customer satisfaction and loyalty if the product has a competitive price, contributing significantly to customer satisfaction and loyalty. The practical implications of this study are the importance of product quality, brand image and price as a strategy to increase long-term customer satisfaction and loyalty in e cigarette products in the Indonesian cigarette industry. This study also needs to know that there needs to be quality control of a product and maintaining a positive image of a product by setting competitive prices on e-cigarettes is very helpful in increasing the satisfaction and loyalty of e-cigarette customers. Customer satisfaction and loyalty are investments from an industry to expand the target market of a product.
The Influence of Competence and Motivation on Employe Performance with Organizational Commitment as an Intervening Variable at PT Pegadaian (Persero) Jakarta Juparna Purba; Bomer Pasaribu; Eddy Sanusi P Silitonga
Krisnadwipayana International Journal of Management Studies Vol 5 No 2 (2025): Krisnadwipayana International Journal of Management Studies
Publisher : Program Studi Magister Manajemen Universitas Krisnadwipayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35137/kijms.v5i2.992

Abstract

This study aims to determine the partial influence of competence on employe performance, the partial influence of motivation on employe performance, the partial influence of organizational commitment on employe performance, the partial influence of competence on organizational commitment, the partial influence of motivation on organizational commitment, and to analyze the indirect influence of competence and motivation on employe performance thru organizational commitment. The research was conducted on employes at PT. Pegadaian (persero) Jakarta. The sampling technique used the census sample method with 65 employes. Data analysis was performed using path analysis. Based on the analysis and discussion, it can be concluded that competence (X1) has a significant influence on employe performance (Y), motivation (X2) has a significant influence on employe performance (Y), organizational commitment (Z) influences employe performance (Y), competence (X1) influences organizational commitment (Z), motivation influences organizational commitment (Z), and competence and motivation influence employe performance thru organizational commitment.
Periodization Analysis of Bankruptcy Prediction at PT Matahari Department Store Tbk for the 2019–2024 Period Siwi Nur Indriyani; Irawati
Krisnadwipayana International Journal of Management Studies Vol 5 No 2 (2025): Krisnadwipayana International Journal of Management Studies
Publisher : Program Studi Magister Manajemen Universitas Krisnadwipayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35137/kijms.v5i2.1001

Abstract

This study aims to determine and analyze bankruptcy predictions at PT. Matahari Department Store Tbk for the period of 2019-2024. This type of research is included in the quantitative descriptive research category. The research data source is the company's annual financial report data for the period of 2019 - 2024 which has been audited and can be accessed through the PT. Matahari Department Store Tbk. website: https://www.matahari.com/. The sampling technique used is purposive sampling. The analysis technique used in this study is the Altman Z-Score model using the ratio (Net Working Capital to Total Assets, Earnings Before Tax to Total Assets, Retained Earnings to Total Assets, Sales to Total Assets, and Total Equity to Total Assets) and the Grover model using the ratio (Working Capital to Total Assets and Earning Before Interest and Tax to Total Assets). The results of the analysis show that the model can adapt to the environment and economic conditions in Indonesia as an early warning system to mitigate the risk of bankruptcy in the future, so that management can immediately take preventive measures
The Influence of Leadership Style and Organizational Culture on Employee Performance Through Job Satisfaction Among Employees of The Inspectorate General of The Ministry of Manpower of the Republic of Indonesia Amirulloh; Harry Indratjahyo; Muhammad Harri
Krisnadwipayana International Journal of Management Studies Vol 6 No 1 (2026): Krisnadwipayana International Journal of Management Studies
Publisher : Program Studi Magister Manajemen Universitas Krisnadwipayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35137/kijms.v6i1.1047

Abstract

The Inspectorate General of the Ministry of Manpower has a crucial role in shaping policies and programs within the employment sector. However, challenges related to employee job satisfaction adversely affect organizational effectiveness, leading to diminished motivation, lower engagement, and a focus on mere obligation rather than intrinsic motivation among employees. These persistent issues could have long-term detrimental effects on productivity, innovation, and the quality of public services. This study explores the roles of leadership and organizational culture as independent variables, with job satisfaction as a mediating variable and employee performance as the dependent variable. The analysis reveals that both leadership style and organizational culture positively influence job satisfaction, indicating that improved leadership and a strong organizational culture enhance employee satisfaction. However, organizational culture does not directly affect employee performance when considering job satisfaction. Ultimately, the findings emphasize the mediating role of job satisfaction in the relationship between leadership style and employee performance, while highlighting that organizational culture does not share this mediating impact.
The Effect of Product Quality and Price on Consumer Loyalty at “Jeda Coffee & Space” in Bekasi City, West Java Aulia Ananda; Imam Wibowo; Richard
Krisnadwipayana International Journal of Management Studies Vol 6 No 1 (2026): Krisnadwipayana International Journal of Management Studies
Publisher : Program Studi Magister Manajemen Universitas Krisnadwipayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35137/kijms.v6i1.1053

Abstract

This study aims to determine whether or not there is an influence of product quality and price on customer loyalty both simultaneously and partially at Jeda Coffee & Space. The research method was carried out on 68 customer respondents with accidental sampling technique, data collection using a questionnaire with a semantic differential scale, and analyzed using SPSS version 25. Determination of the number of samples using the Lemeshow formula because the population size is not known with certainty. The results of the study indicate that product quality and price each influence customer loyalty, as well as simultaneously product quality and price have a positive and significant effect on customer loyalty. The results of the respondent's assessment gave a good assessment, namely dominant statements strongly agree and agree on the quality of the product and price provided by Jeda C&S. Recommendations for product quality are to continue to improve the performance aspect, namely ensuring that every customer order is always in accordance with expectations in terms of taste, appearance, and presentation. On the price side, it is proposed that Jeda Coffee & Space provide attractive promotions, and strengthen customer loyalty through programs such as membership or rewards. This recommendation is so that customers feel satisfied and tend to make repeat purchases and improve customer experience so that they do not easily move to other coffee shops that are growing in the Bekasi area.
Digitalization of Performance and Compensation Excellence: Analyzing Employee Performance in Government Training Institutions thru a Mediation Model Liza Nofia; Sri Lestari Prasilowati
Krisnadwipayana International Journal of Management Studies Vol 6 No 1 (2026): Krisnadwipayana International Journal of Management Studies
Publisher : Program Studi Magister Manajemen Universitas Krisnadwipayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35137/kijms.v6i1.1055

Abstract

Digitalization in the public sector has changed the paradigm of performance management, yet the role of compensation as a driver of productivity remains a crucial debate. This study aims to analyze the influence of E-Performance, Transformational Leadership, and Job Satisfaction on Employee Performance at the Health Training Centre (Bapelkes) Cikarang, with Compensation as an intervening variable. Using a quantitative approach with the Structural Equation Modelling (SEM-PLS) method, data were collected from the entire employee population thru structured questionnaires. The results of the data analysis show that E-Performance and Compensation have a direct, positive, and significant impact on employee performance. Conversely, Transformational Leadership and Job Satisfaction were found to have no direct impact on performance. The most crucial finding indicates that Compensation acts as a full mediator in the relationship between Job Satisfaction and Employee Performance. This implies that employee satisfaction can only be converted into actual productivity if supported by a fair and transparent reward system. The IPMA analysis emphasizes that the integration of digital reporting and incentive schemes is a strategic priority to maintain the stability of institutional productivity in the long term
The Role of Agile Human Resources on Optimizing Gig Economy Mnagement in The Sharia Industry Reni Febrina; Tartila Devi; Yenty Astarie Dewi; Habibatur Ridhah
Krisnadwipayana International Journal of Management Studies Vol 6 No 1 (2026): Krisnadwipayana International Journal of Management Studies
Publisher : Program Studi Magister Manajemen Universitas Krisnadwipayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35137/kijms.v6i1.1056

Abstract

The rapidly growing gig economy phenomenon in the digital era has transformed work relationships into more flexible, project-based arrangements supported by digital platforms. However, this work model also presents challenges related to labour protection, welfare, and the fulfilment of workers' rights, especially in the context of the sharia industry, which demands human resource management in accordance with the principles of maqashid sharia. This research aims to analyse the role of Agile Human Resources (Agile HR) in optimizing gig workforce management in the sharia industry and to identify opportunities for its integration with Islamic values. The research uses a descriptive qualitative approach thru document analysis of various online secondary sources, including scientific publications, industry reports, and relevant company documents. The research results indicate that the application of Agile HR principles, such as work flexibility, cross-functional collaboration, adaptive decision-making, and performance-based evaluation, has begun to be adopted by several digital sharia companies to enhance the effectiveness of gig workforce management. Nevertheless, the implementation is still oriented toward operational efficiency and has not yet systematically integrated the principles of justice, protection of workers' rights, and welfare, which are the main objectives of maqashid sharia. This research emphasizes that Agile HR has the potential to become a strategic approach capable of bridging the need for business flexibility with the fulfilment of sharia values in gig workforce management. The research findings also point to the importance of developing an Agile HR framework based on maqashid sharia to create an adaptive, sustainable, and welfare-oriented human resource management system.

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