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Journal of Development Administrations Thinking Understand: Public and Business Administration (DATU)
Published by Sekolah Tinggi Ilmu Administrasi Amuntai
ISSN : -     EISSN : 30635454     DOI : https://doi.org/10.36658/datu
Core Subject : Social,
Social Sciences
Journal of Development Administrations Thinking Understand: Public and Business Administration (DATU). DATU is the meaning of Development Administrations Thinking Understand, published by the PPPM STIA Amuntai in collaboration with Program Studi Sarjana Administrasi Publik and Program Studi Diploma III Administrasi Bisnis offers a forum for publishing the original research related to Public Administration and Business Administration.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 45 Documents
 1   2   3   4   5 
THE EFFECT OF SERVICE QUALITY ON PUBLIC SATISFACTION AT THE AMUNTAI SELATAN SUB-DISTRICT OFFICE, HULU SUNGAI UTARA REGENCY Rina Emilyana; Hanida Hanida
Journal of Development Administrations Thinking Understand: Public and Business Administration (DATU) Vol. 2 No. 1 (2025): Journal of Development Administrations Thinking Understand: Public and Business
Publisher : PPPM STIA Amuntai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36658/datu.v2.i1.1300

Abstract

The sub-district office is a regional government institution tasked with administering government services. At the Amuntai Selatan Sub-district Office, located in Hulu Sungai Utara Regency, the quality of public service is not yet optimal. For example, facilities and infrastructure are not yet capable of handling the maximum workload, and service satisfaction assessments are still often conducted manually using cards in a container/box. This is because the general public often receives assistance in using computers and other devices. Based on this information, this study aims to understand the influence and various important aspects of the quality of services provided to the public at the Amuntai Selatan Sub-district Office, Hulu Sungai Utara Regency. The method used in this study is a quantitative approach with a descriptive approach. The data collection method consisted of observation, documentation, and questionnaires. Approximately fifty people participated in this study, using a sampling technique through insider informants. The following metrics were used to analyze the data: normality, T, linear regression, validity and reliability, and coefficient of determination. The South Amuntai District Office's general public and public services are of varying quality, according to the study's findings. This can be seen from the results of the hypothesis test using simple linear regression, where the regression equation obtained: Y = -3.312 + 0.483X. This means that every one unit increase in variable X (Service Quality) will increase variable Y (Public Satisfaction) by 0.483. This finding indicates a positive relationship between service standards and public willingness to make payments. Finally, based on the results of the t test, the t<sub>count</sub> value was obtained at 16.085. Meanwhile, the t<sub>table</sub> value at degrees of freedom (df = 48) and a significance level of 5% was 1.677. Because the calculated t value is greater than the t table, the alternative hypothesis (Hₐ) is accepted and the null hypothesis (H₀) is rejected.  These findings indicate a significant difference between service quality and public response in general. In addition, the results of the correlation analysis produced an R value of 0.918, which indicates a very strong relationship between the two variables. Service quality accounts for 84.4% of the fluctuation in public opinion, according to the coefficient of determination (R2) value of 84.4%.  Meanwhile, the rest is affected by other factors that were not considered in this study. This leads to the conclusion that, in the South Amuntai District government agency, which is situated in the North Hulu Sungai Regency administrative area, service quality significantly and favorably affects the community. To improve the quality of service at the South Amuntai District Office, it is recommended that the Sub-district Head pay more attention to employee discipline by controlling employee attendance and work, increasing work supervision, strict sanctions, improving infrastructure, and providing regular technical guidance. All employees are advised to be disciplined in terms of time, be responsive in receiving complaints, and strive to improve their understanding of computer use. The community is also advised to participate in monitoring services by providing criticism and suggestions in the suggestion box provided by the sub-district
THE IMPLEMENTATION OF BALANGAN REGENT REGULATION (PERBUP) NUMBER 91 OF 2021 CONCERNING FREE PUBLIC TRANSPORTATION (A CASE STUDY OF THE SANGGAM TRANSPORTATION SERVICE) Saidah Hasbiyah; Jumadi Jumadi; Widia Wati
Journal of Development Administrations Thinking Understand: Public and Business Administration (DATU) Vol. 2 No. 1 (2025): Journal of Development Administrations Thinking Understand: Public and Business
Publisher : PPPM STIA Amuntai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36658/datu.v2.i1.1309

Abstract

In an effort to reduce public dependence on private vehicles and to revitalize the use of public transportation in Balangan Regency, the local government enacted Regent Regulation Number 91 of 2021 concerning Free Public Transportation. While the policy is intended to enhance accessibility, ease congestion, and provide affordable mobility options, its implementation has encountered notable challenges. These include low public engagement, inadequate numbers of operational fleets and supporting infrastructure, and limited inter-agency coordination and public communication. This study applies a descriptive qualitative approach, utilizing interviews, field observations, and document analysis to assess the policy's execution. The results indicate that the implementation has yet to reach its full potential. Several improvements are needed, such as consistent public outreach campaigns, expansion of transportation fleets and facilities, and stronger efforts to raise public awareness regarding the benefits of utilizing free public transit services. Strengthening these aspects could significantly contribute to increased program effectiveness and help foster a shift in community transportation behavior toward more sustainable practices.
STRATEGY FOR IMPLEMENTING EXCELLENT SERVICE IN S LAUNDRY BUSINESSES IN THE NORTHERN HULU SUNGAI REGENCY Nurul Hasanah; Maulida Putri
Journal of Development Administrations Thinking Understand: Public and Business Administration (DATU) Vol. 2 No. 1 (2025): Journal of Development Administrations Thinking Understand: Public and Business
Publisher : PPPM STIA Amuntai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36658/datu.v2.i1.1310

Abstract

In this study discusses the application of excellent service strategies in the S Laundry business in Hulu Sungai Utara Regency. This research is based on the increasing competition in various businesses, especially Laundry services. Businesses engaged in services make the services provided to consumers as a measure of the success of the services provided in order to realize satisfAction to customer trust. The method used in this research is descriptive qualitative, which is an approach that aims to describe social phenomena that occur in depth. Data collection is done by in-depth interviews with customers, observation and documentation. Using purposive sampling technique in determining informant sample criteria. The results showed that employee friendliness and politeness were shown when serving customers, effective communication skills when serving customers, Attention shown to meeting customer needs, no mistakes in order processing, timely completion of orders and the Appearance of clean, neat and fragrant Laundry results. It can be concluded from the results of this study that the implementation of excellent service strategies at S Laundry is good, customers are satisfied with the services and results shown so that they benefit from customer trust and loyalty.
ARCHIVES MANAGEMENT AT THE YOUTH, SPORTS AND TOURISM OFFICE OF HULU SUNGAI UTARA REGENCY Rahmi Rahmi; Irza Setiawan; Herry Febriadi
Journal of Development Administrations Thinking Understand: Public and Business Administration (DATU) Vol. 2 No. 2 (2026): Journal of Development Administrations Thinking Understand: Public and Business
Publisher : PPPM STIA Amuntai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36658/datu.v2.i2.1695

Abstract

The background of this research problem is the lack of supporting facilities and infrastructure for archiving such as filing cabinets, filing boxes, and computer equipment, the lack of special storage space for archives causes archives to pile up in inappropriate places, such as on desks or in employee drawers, weak classification and labeling causes the archive search process to be inefficient and vulnerable to loss or damage to important data. The purpose of this study is to determine the Archives Management at the Youth, Sports and Tourism Office of Hulu Sungai Utara Regency and the factors that influence it. This study uses a qualitative approach with a descriptive-qualitative research type. Data collection techniques used are interviews, observations, and documentation. Data sources were taken through purposive sampling of 12 people. After the data was collected, it was analyzed using techniques including data reduction, data presentation, and conclusion drawing. The results of the study indicate that Archives Management at the Youth, Sports and Tourism Office of Hulu Sungai Utara Regency is quite good as seen: In the Sub-variable, First, human resources include employee skills in managing archives Quite good. Employee training in archive management Quite good. Second, facilities and infrastructure include archival equipment Not good, because there has been no  additional equipment such as filing cabinets, archive boxes, archive shelves and paper shredders that are not yet available. Facilities Not good, incomplete such as computer equipment that is still lacking. Third, the archival system includes the creation of archives is quite good, the use and maintenance are quite good. Fourth, archival policies include good laws, good government regulations. Fifth, funds/budgets include procurement of facilities Not good, incomplete facilities such as archive cabinets, archive boxes, roll o packs and computer equipment, procurement of infrastructure Not good, because there is no special room for storing archives, so the archives are stored together with the employee's work space. Sixth, socialization and appreciation of archival includes providing guidance to archival officers is quite good, giving appreciation for employee performance Not good, because they have never been given appreciation and awards. Influencing factors, which include inhibiting factors, namely the unavailability of a special room for storing archives, the still lack of availability of archive boxes, filling cabinets, archive cabinets, numerators, archive shelves, rotary, computer equipment and vertical plan files and driving factors, namely employee skills in managing archives. In order for Archives Management at the Youth, Sports and Tourism Office of Hulu Sungai Utara Regency to be more optimal, it is recommended that the Head of the Office add Human Resources or officers so that archives management is better and complete infrastructure such as special rooms for storing archives and facilities that are less available such as archive boxes, filling cabinets, archive cupboards, numerators, archive shelves, rotarty, computer equipment and vertical plan files to support archival activities and also officers are given appreciation for their performance in archival management.
THE INFLUENCE OF SERVICE QUALITY ON PUBLIC SATISFACTION AT THE AMUNTAI SELATAN SUB-DISTRICT OFFICE, HULU SUNGAI UTARA REGENCY. Fatimah Fatimah; Jumaidi Jumaidi; Agus Surya Dharma
Journal of Development Administrations Thinking Understand: Public and Business Administration (DATU) Vol. 2 No. 2 (2026): Journal of Development Administrations Thinking Understand: Public and Business
Publisher : PPPM STIA Amuntai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36658/datu.v2.i2.1697

Abstract

Services at the Amuntai Selatan District Office, Hulu Sungai Utara Regency are still faced with a number of obstacles, such as the uncertainty of service completion time, employee capabilities that are not fully in line with their duties and functions, and the low level of public satisfaction. Based on these conditions, this study was conducted to analyze the effect of service quality on public satisfaction. This study uses a quantitative approach with data collection techniques in the form of questionnaires, observation, and documentation. Based on calculations with the Slovin formula, the number of samples used was 56 respondents. Data processing and analysis were carried out through several stages, including validity tests, reliability tests, classical assumption tests, simple linear regression analysis, t-tests as hypothesis tests, and coefficient of determination tests, with the help of the IBM SPSS version 25 application. The results of the study prove that service quality has a significant influence on public satisfaction at the Amuntai Selatan District Office, Hulu Sungai Utara Regency. This is indicated by the regression equation Y = 4.923 + 0.678X, which means that every increase in service quality will increase public satisfaction by 0.678 or 68%. The calculated t-value of 12.422 is greater than the t-table value of 1.674 with a significance level of 0.000 (<0.05), so the alternative hypothesis is accepted. In addition, a correlation coefficient of 0.861 and a determination coefficient of 74% were obtained, indicating that the influence of service quality on public satisfaction is classified as very strong
RECORDS MANAGEMENT IN THE IMPLEMENTATION OF STATE ADMINISTRATION AT THE EDUCATION AND CULTURE OFFICE OF BALANGAN REGENCY Jamil Rifani; Riswandi Ahdiat; Yulida Trisnawati
Journal of Development Administrations Thinking Understand: Public and Business Administration (DATU) Vol. 2 No. 2 (2026): Journal of Development Administrations Thinking Understand: Public and Business
Publisher : PPPM STIA Amuntai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36658/datu.v2.i2.1698

Abstract

This study aims to examine the implementation of records management and the factors influencing it at the Department of Education and Culture of Balangan Regency. The research employs a qualitative approach using a field research method, conducted through observation, documentation, and interviews with several key informants. The findings indicate that records management has been implemented relatively well through the application of official correspondence administration procedures, the use of classification codes, and employees’ awareness of the importance of proper document management. The main supporting factors include leadership commitment, employee discipline, and the utilization of applicable records management guidelines. However, the study also identifies several constraints, such as limited archival storage space, insufficient standard storage shelving, humid room conditions, and the suboptimal implementation of records retention and disposal processes in accordance with the Records Retention Schedule (JRA). In addition, archival training has not been conducted regularly, resulting in varying levels of human resource competency. This research underscores the importance of improving archival facilities and infrastructure, as well as strengthening employee capacity, to ensure that records management within the institution operates more effectively, efficiently, and in compliance with national standards.
THE IMPLEMENTATION OF THE LONG-TERM CONTRACEPTIVE METHOD FAMILY PLANNING PROGRAM IN CANGKERING VILLAGE, AMUNTAI SELATAN SUB-DISTRICT, HULU SUNGAI UTARA REGENCY M. Ridha Anshari; Haji Mukti Ramadhani; Noor Jannah
Journal of Development Administrations Thinking Understand: Public and Business Administration (DATU) Vol. 2 No. 2 (2026): Journal of Development Administrations Thinking Understand: Public and Business
Publisher : PPPM STIA Amuntai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36658/datu.v2.i2.1699

Abstract

The Family Planning Program using Long-Term Contraceptive Methods (MKJP) is one of the government’s efforts to control population growth and improve reproductive health quality. However, various problems remain in its implementation, particularly the low utilization of MKJP in Cangkering Village, Amuntai Selatan District, Hulu Sungai Utara Regency. These problems are caused by limited socialization and information, fears and myths regarding side effects, lack of support from husbands and families, as well as social and religious views that consider MKJP to be contrary to religious teachings. This study aims to examine the implementation of the MKJP Family Planning Program in Cangkering Village and the factors influencing it. This study employed a descriptive qualitative research method. Data were collected through observation, interviews, and documentation. A total of 11 informants were selected using purposive sampling techniques. Data analysis was conducted through data collection, data condensation, data display, and conclusion drawing and verification.The results indicate that the implementation of the MKJP Family Planning Program in Cangkering Village is categorized as fairly good. Well-implemented aspects include control over funding sources, leadership support, and the quality of leadership within the relevant institutions. Moderately well-implemented aspects include adequate facilities, clarity and consistency of targets, technical skills of officers, internal communication, and inter-agency relationships with target groups. Meanwhile, poorly implemented aspects include limited human resources, socio-cultural influences, low involvement of program beneficiaries, weak effectiveness of support networks, and limited commitment of officers to the program. Supporting factors consist of the availability of funds and leadership motivation, while inhibiting factors include insufficient socialization, lack of support from husbands and families, and cultural influences on the acceptance of MKJP within the community.
THE EFFECTIVENESS OF ATHLETE DEVELOPMENT AT THE DEPARTMENT OF YOUTH, SPORTS, AND TOURISM (DISPORAPAR) OF BALANGAN REGENCY Muhammad Abdillah Nazmi Ramadhan; Arpandi Arpandi; Moh. Fajar Noorrahman
Journal of Development Administrations Thinking Understand: Public and Business Administration (DATU) Vol. 2 No. 2 (2026): Journal of Development Administrations Thinking Understand: Public and Business
Publisher : PPPM STIA Amuntai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36658/datu.v2.i2.1700

Abstract

This study was driven by the gap between the strategic role of the Balangan Regency Sports and Tourism Office (Disporapar) as an incubator for high-achieving athletes and the reality on the ground, which remains trapped by seasonal development patterns and limited infrastructure. With the aim of deeply analyzing development effectiveness, this study adopted Duncan's theoretical framework (as cited in Mokoginta et al., 2021), which highlights vital dimensions such as goal achievement, integration, and adaptation. Using a descriptive qualitative approach that processed data from interviews, observations, and documentation, the analysis confirmed that the current performance of athlete development is ineffective. This failure is clearly identified in the goal achievement dimension, which lacks transparent medal target parameters, and in the integration dimension, which is hampered by convoluted bureaucratic procedures and a merely ceremonial socialization pattern. Furthermore, fundamental weaknesses were found in the adaptation aspect, where training continuity is often interrupted outside the competition season and the minimal adoption of sports science technology in training facilities. In conclusion, the organization's inability to orchestrate resources in an integrated manner is a major obstacle to long-term achievement. Therefore, a radical transformation in facility management and consistent standardization of training programs are absolute solutions that must be implemented immediately to improve the competence and competitiveness of regional athletes.
RECORDS MANAGEMENT AT THE DANAU PANGGANG INPATIENT PUBLIC HEALTH CENTER TECHNICAL IMPLEMENTATION UNIT, HULU SUNGAI UTARA REGENCY Mukhlis Ikhwana; Saidah Hasbiyah; Barkatullah Barkatullah
Journal of Development Administrations Thinking Understand: Public and Business Administration (DATU) Vol. 2 No. 2 (2026): Journal of Development Administrations Thinking Understand: Public and Business
Publisher : PPPM STIA Amuntai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36658/datu.v2.i2.1701

Abstract

The purpose of this study is to determine the Archives Management at the Inpatient Health Center UPT Danau Panggang, Hulu Sungai Utara Regency. This study uses a qualitative approach with a descriptive-qualitative research type. The data collection techniques used are interviews, observation and documentation. Data sources were taken through purposive sampling of 11 people. After the data was collected, it was analyzed using data reduction techniques, data presentation and conclusion drawing. The results of the study indicate that Archives Management at the Inpatient Health Center UPT Danau Panggang, Hulu Sungai Utara Regency is not good, First, Human resources include employee skills in archives management is not good, employee training in archives management is quite good, Second, facilities and infrastructure include archival equipment is not good, facilities are not good. Third, the archival system includes the creation of archives is not good, archives reduction is not good. Fourth, archival policies include laws that are quite good, government regulations are quite good. Fifth, funds/budgets include procurement of facilities that are not good, procurement of infrastructure is not good. The sixth socialization and appreciation of records includes providing guidance to less than optimal records officers and providing appreciation for less than optimal employee performance. Inhibiting factors include a lack of facilities and infrastructure, the absence of dedicated employees to manage archives, and the lack of appreciation for employee performance in managing archives. Encouraging factors include the existence of a legal basis and training in records management.
IMPLEMENTATION OF REGENT REGULATION NUMBER 74 OF 2018 ON POLICIES AND STRATEGIES FOR THE MANAGEMENT OF HOUSEHOLD WASTE AND HOUSEHOLD-LIKE WASTE IN JUMBA VILLAGE, AMUNTAI SELATAN DISTRICT, HULU SUNGAI UTARA REGENCY supiatunnisa supiatunnisa; Agus Surya Dharma; Anna Maryati
Journal of Development Administrations Thinking Understand: Public and Business Administration (DATU) Vol. 2 No. 2 (2026): Journal of Development Administrations Thinking Understand: Public and Business
Publisher : PPPM STIA Amuntai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36658/datu.v2.i2.1702

Abstract

Household waste management is a critical environmental issue due to its direct impact on public health, cleanliness, and quality of life. In Jumba Village, South Amuntai District, Hulu Sungai Utara Regency, the implementation of Regent Regulation Number 74 of 2018 concerning Waste Management Policy and Strategy has not been optimally carried out. This study aims to analyze the implementation of the regulation and identify supporting and inhibiting factors at the village level. This research employed a qualitative descriptive approach. Data were collected through observation, interviews, and documentation involving 13 informants selected using purposive sampling. Data analysis was conducted through credibility testing, including prolonged engagement, triangulation, and member checking. The results indicate that the implementation of waste management policy has not been effective. This is reflected in the low level of community participation and compliance in waste sorting, weak coordination among stakeholders, limited resources, and inadequate policy socialization. Supporting factors include the role of community leaders and the availability of waste collection officers, while inhibiting factors consist of low public awareness and budget constraints. This study concludes that strengthening coordination, improving policy socialization, and enhancing community participation are essential to improving the effectiveness of household waste management policy implementation at the village level.

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