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INDONESIA
Journal of Indonesian Management
Published by Indonesian Journal Publisher
ISSN : -     EISSN : 2807212X     DOI : https://doi.org/10.53697/jim.v6i1
Core Subject : Humanities, Science, Social,
Humanities Decision Sciences, Operations Research & Management Social Sciences
The Journal of Indonesian Management focuses on various themes, topics and aspects of management, strategic management and entrepreneurship, including (but not limited to) the following topics: Human Resource Management, Financial Management, Marketing Management, Strategic Management, Organizational Behavior, Operation Management, Change Management, Sharia Management, Knowledge Management, Entrepreneurship, Electronic Business, Capital market.
Arjuna Subject : Ilmu Pengambilan Keputusan (semua kategori) - Sistem Informasi dan Manajemen
Articles 355 Documents
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Peran Praktik Kerja Lapangan dalam Mendukung Administrasi dan Koordinasi di Dinas Pendidikan Kabupaten Malang Rizki Aidil Fitri
Journal of Indonesian Management Vol. 5 No. 3 (2025): September
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v5i3.2909

Abstract

Penelitian ini bertujuan mendeskripsikan pelaksanaan Praktik Kerja Lapangan (PKL) di Dinas Pendidikan Kabupaten Malang, menganalisis kontribusinya terhadap efisiensi administrasi, dan mengevaluasi dampaknya pada koordinasi internal. Menggunakan pendekatan kualitatif deskriptif melalui wawancara, observasi, dan studi dokumentasi, data dianalisis dengan model interaktif Huberman. Hasil penelitian menunjukkan bahwa PKL yang terstruktur mempercepat pengarsipan, meningkatkan kelengkapan dan keterlacakan berkas, serta memperjelas pembagian tugas melalui briefing rutin dan penempatan liaison di setiap unit. Frekuensi rapat lintas-bidang meningkat, komunikasi lebih responsif, dan tindak lanjut lebih cepat. Temuan ini menegaskan bahwa PKL yang dirancang secara sistematis tidak hanya meningkatkan kesiapan kerja mahasiswa, tetapi juga memperkuat administrasi dan koordinasi organisasi. Rekomendasi mencakup perencanaan matang, supervisi intensif, dan dukungan teknologi untuk keberlanjutan program.
Analysis Of Digital Services in Improving The Financial Performance Of Bank Of Kigali, 2021–2024 Emmanuel Niyotwizeye
Journal of Indonesian Management Vol. 5 No. 3 (2025): September
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v5i3.2957

Abstract

This study investigates how digital services influence the financial performance of the Bank of Kigali between 2021 and 2024. A quantitative research design was applied using structural equation modeling with partial least squares (SEM-PLS) to examine the relationship between usability and accessibility, transaction functionality, security and trust, financial impact and loyalty, and customer satisfaction. Data were obtained from 366 active users of the bank’s mobile, internet, and agency banking platforms. The results show that transaction functionality is the strongest predictor of customer satisfaction (β = 0.547, p < 0.001), followed by security and trust (β = 0.225, p < 0.001), and financial impact and loyalty (β = 0.134, p = 0.046), while usability and accessibility was not significant (β = 0.026, p = 0.754). The model explained 59.8% of the variance in customer satisfaction. These findings demonstrate that effective and secure transactions, along with perceived financial benefits, play a central role in enhancing customer satisfaction, which subsequently drives financial outcomes. The study concludes that banks should prioritize investments in transaction efficiency and strong security systems while also addressing inclusivity to sustain competitiveness and long-term profitability.
Studi Kasus Customer Engagement dan Content Planning dalam Manajemen Pemasaran PT Akademi Smart Indonesia Nurul Imaniyya Trisnaning Ati; Firli Amaliatul Fadilah; Tanti Widia Nurdiani
Journal of Indonesian Management Vol. 5 No. 3 (2025): September
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v5i3.2996

Abstract

Penelitian ini menganalisis strategi content planning PT Akademi Smart Indonesia serta perannya dalam meningkatkan customer engagement di media sosial. Pendekatan yang digunakan adalah kualitatif studi kasus melalui wawancara, observasi, dan dokumentasi yang dianalisis dengan model interaktif Miles dan Huberman. Hasil menunjukkan bahwa konsistensi unggahan menjadi kekuatan utama, tetapi keterbatasan variasi konten, ketiadaan evaluasi berbasis data, dan minimnya interaktivitas menyebabkan engagement rendah. Penelitian menyimpulkan bahwa strategi digital marketing di bidang pendidikan tidak cukup mengandalkan frekuensi unggahan, tetapi perlu didukung kreativitas, relevansi, dan interaktivitas sesuai karakter digital native. Temuan ini berkontribusi pada literatur content marketing pendidikan dan memberikan implikasi praktis bagi optimalisasi strategi media sosial
Sinergi Mahasiswa dan Birokrasi: Optimalisasi Pengelolaan Administrasi SMP di Era Modern (Studi Kasus Dinas Pendidikan Kabupaten Malang) Rayansyah Prastyawan; Abdur Rohman
Journal of Indonesian Management Vol. 5 No. 3 (2025): September
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v5i3.3051

Abstract

Penelitian ini bertujuan untuk mendeskripsikan model kolaborasi efektif antara mahasiswa dan birokrasi dalam pengelolaan administrasi Sekolah Menengah Pertama (SMP) di Kabupaten Malang serta menilai pengaruhnya terhadap efisiensi dan kualitas layanan. Metode penelitian menggunakan pendekatan kualitatif dengan desain studi kasus, melalui wawancara mendalam, observasi partisipatif, dan analisis dokumen administratif. Hasil penelitian menunjukkan bahwa keterlibatan mahasiswa berdampak signifikan pada perbaikan digitalisasi arsip, pengelolaan data akademik, layanan administrasi siswa, dan pemanfaatan teknologi informasi. Kolaborasi ini juga mendorong terciptanya budaya kerja yang lebih adaptif terhadap perkembangan teknologi. Kesimpulannya, sinergi mahasiswa dan birokrasi terbukti menjadi strategi praktis dalam modernisasi administrasi pendidikan, yang memperkuat efektivitas pengelolaan sekolah sekaligus relevan dengan teori collaborative governance.
The Impact of Customer Trust on Customer Loyalty: The Mediating Role of Customer Commitment in Bank Nagari's OLLIN App Users in Padang Riyadi Nanda; Vidyarini Dwita
Journal of Indonesian Management Vol. 5 No. 4 (2025): December
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v5i4.3249

Abstract

This study aims to analyze the influence of Customer Trust on Customer Loyalty, specifically examining the mediating role of Customer Commitment among users of the OLLIN Bank Nagari application, Padang Branch. Maintaining customer loyalty is paramount in the competitive banking industry, especially concerning the adoption and continued use of digital platforms like mobile banking applications. The research employed a quantitative approach, utilizing a sample of 200 respondents, which represents the users of OLLIN Bank Nagari in the Padang Branch. Data were collected using questionnaires and analyzed through Structural Equation Modeling (SEM) based on Partial Least Squares (PLS) using the SmartPLS version 4 application. The results indicate that Customer Trust significantly and positively influences Customer Loyalty. Furthermore, Customer Trust also has a positive and significant effect on Customer Commitment. Crucially, the direct relationship between Customer Commitment and Customer Loyalty is found to be positive and significant. The mediation analysis confirms the hypothesis, showing that Customer Commitment successfully mediates the influence of Customer Trust on Customer Loyalty among OLLIN Bank Nagari users. These findings underscore the importance of building robust customer trust as a foundation that, when fostered into a sense of commitment, effectively enhances and sustains customer loyalty towards the mobile banking application.
Analysis of Determinants of Virtual Currency and Portfolio Investment In Asean Countries Indah Sari
Journal of Indonesian Management Vol. 5 No. 4 (2025): December
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v5i4.3366

Abstract

This study aims to analyze the influence of Customer Trust on This study aims to analyze the determinants of virtual currency and portfolio investment in ASEAN countries. The data used in this study is time series data in monthly form, from June 2020 to December 2021, while cross-sectional data is from four ASEAN countries (Indonesia, Malaysia, Singapore, and Thailand). The data analysis model uses panel regression. The results show that gold prices, interest rates, and exchange rates have a significant effect on virtual currency in ASEAN countries, while stock prices do not have a significant effect on virtual currency in ASEAN countries. Furthermore, interest rates, exchange rates, and virtual currency have a significant effect on portfolio investment in ASEAN countries, while inflation has no significant effect on portfolio investment in ASEAN countries.
Digital Transformation and Organizational Resilience: Integrating Innovation, Learning, and Performance Fachri Afif; Yunia Wardi; Rino
Journal of Indonesian Management Vol. 5 No. 4 (2025): December
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v5i4.3433

Abstract

This study examines how digital transformation enhances organizational resilience by integrating the roles of innovation, organizational learning, and performance. Although many organizations invest heavily in digital technologies, the outcomes are often inconsistent due to variations in internal capabilities, cultural readiness, and strategic alignment. Through a systematic literature review of peer-reviewed studies published between 2020 and 2025, this research synthesizes contemporary evidence on how digital transformation reshapes technological capability, knowledge flows, and adaptive processes. The findings reveal that digital transformation acts as a catalyst that strengthens an organization’s ability to sense changes, respond rapidly, and reconfigure resources. Innovation and organizational learning emerge as critical mediators, enabling organizations to develop flexible processes, experiment with new solutions, and enhance knowledge integration. Improved organizational performance, particularly through sustainability practices and data-driven decision-making, further contributes to long-term resilience by promoting continuity, adaptability, and operational stability. However, the review also highlights that the benefits of digital transformation depend on contextual factors such as leadership support, organizational culture, digital skills, and alignment between business strategy and technology. Overall, the study proposes an integrated pathway in which digital transformation enhances innovation and learning, which then improves performance and strengthens resilience. The findings provide theoretical insights and practical guidance for organizations seeking to build resilience in increasingly volatile and complex environments.
The Role of Customer Satisfaction in Linking Service Quality and Customer Loyalty in E-Logistics Management in West Java Nurul Aziz Pratiwi; Ratih Hurriyati; Puspo Dewi Dirgantari
Journal of Indonesian Management Vol. 5 No. 4 (2025): December
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v5i4.3545

Abstract

The rapid growth of e-commerce in Indonesia has increased the strategic role of e-logistics services in shaping customer experience and competitiveness, particularly in West Java as one of the largest logistics markets. This study aims to examine the effect of e-logistics service quality on customer loyalty, with customer satisfaction as a mediating variable. A quantitative research approach was employed using a survey method. Data were collected from 200 e-logistics service users in West Java through structured questionnaires and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with SmartPLS 4.0. The results reveal that e-logistics service quality has a positive and significant effect on customer satisfaction. Customer satisfaction also has a positive and significant effect on customer loyalty. However, e-logistics service quality does not directly influence customer loyalty. Further analysis confirms that customer satisfaction fully mediates the relationship between e-logistics service quality and customer loyalty. These findings indicate that improving service quality alone is insufficient to foster customer loyalty unless it is translated into perceived satisfaction. This study highlights the strategic role of customer satisfaction as a key mechanism linking service quality and loyalty in the e-logistics context. The results provide theoretical contributions to service quality and loyalty models in digital logistics, as well as practical implications for e-logistics providers and e-commerce platforms in designing customer-oriented service strategies to enhance long-term customer retention in West Java.
Peran Digital Marketing dalam Meningkatkan Daya Saing UMKM di Era Ekonomi Digital Fadali Rahman; Adriani Kusuma; Akhmad Maulana Afrizal; Nurul Hidayah Ansori; Rahmadani Rahmadani
Journal of Indonesian Management Vol. 5 No. 4 (2025): December
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v5i4.3571

Abstract

The advancement of digital technology has brought significant changes to modern marketing systems, particularly for MSMEs Micro, Small, and Medium Enterprises. In the digital economy era, digital marketing has become a crucial strategy for increasing competitiveness and expanding market reach. Many MSMEs have begun utilizing social media platforms, marketplaces, and websites to effectively promote their products. Through this approach, MSMEs can interact directly with consumers, build brand image, and increase sales without incurring large marketing costs. Digital marketing also provides access to a variety of data and analytics that help businesses understand market behavior and needs, allowing for more precise marketing strategies. However, challenges such as limited digital literacy, a lack of competent human resources, and uneven digital infrastructure remain major obstacles for some MSMEs. Therefore, government support, education, and ongoing training are needed to help MSMEs optimize their digital marketing potential. With the right digital strategy implementation, MSMEs have a significant opportunity to compete more effectively in the increasingly dynamic digital economy.
Dari Tuyul hingga Trojan: Evolusi Kesadaran Risiko Keuangan Individu dalam Perspektif Psikologi, Manajemen Keuangan, dan Teknologi Digital Retno Kusumawati; Rahmawati; Etty Lestari; Julia Safitri
Journal of Indonesian Management Vol. 5 No. 4 (2025): December
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v5i4.3673

Abstract

Penelitian ini bertujuan untuk menganalisis evolusi persepsi risiko keuangan individu dalam lima era utama, yaitu era mistik (tuyul), institusional (insider), sistemik, digital (fintech), dan algoritmik (trojan), serta mengusulkan konsep “generasi risiko” untuk menjelaskan kesenjangan antara usia biologis, akses teknologi, dan kesadaran risiko aktual. Metode penelitian yang digunakan adalah pendekatan konseptual interdisipliner berbasis kajian literatur, yang mengintegrasikan perspektif psikologi keuangan, manajemen risiko, dan teknologi digital. Analisis dilakukan dengan menelusuri bagaimana narasi sosial, sistem ekonomi, dan inovasi teknologi memengaruhi konstruksi psikologis dan kultural terhadap risiko finansial. Hasil penelitian menunjukkan bahwa persepsi risiko mengalami transformasi signifikan dari dimensi mistik menuju algoritmik, seiring dengan meningkatnya peran teknologi dan otomatisasi dalam pengambilan keputusan finansial. Selain itu, ditemukan bahwa ketimpangan literasi digital dan kesadaran risiko antar generasi menimbulkan potensi kerentanan baru dalam sistem keuangan modern. Oleh karena itu, diperlukan pendekatan edukasi risiko yang tidak hanya berfokus pada aspek teknis, tetapi juga mengedepankan kesadaran reflektif dan etika digital untuk memperkuat ketahanan finansial individu. Penelitian ini menegaskan pentingnya integrasi multidisipliner dalam memahami risiko keuangan kontemporer dan mendorong pengembangan model literasi keuangan yang adaptif terhadap perubahan teknologi serta bias perilaku manusia.

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